The service was by far the most disappointing experience I’ve had at a luxury dealer. My wife and I have owned German cars for years and one of the reasons is the dealer and service experience which is on a whole other level. We took my wife’s X5 in for a $2000 repair and got the car back filthy, inside and out. Not only that but my wife had a set of beads hung on the rearview mirror that the tech apparently broke and the beads were all over the car. I didn’t care about the beads but they didn’t clean them up. I had to ask the service writer to vacuum them up. They brought the car back about 5 minutes later and when I got in they had only cleaned about 1/2 of them up. At that point I just left. The reason for going a dealer and paying extra for service is for that special treatment which I clearly did not receive.

The service was great! Juan Carlo was very personable and provided excellent customer service. I will definitely be back in the future.

Buying process was very drawn out and required many unhelpful emails back-and-forth. On the day prior to purchase, I informed the sales office of a 6pm appointment I had scheduled, and offered to show up at store opening to facilitate timely purchase, and was assured the process would allow for me to make my appointment. On the day of the sale, the car was not available until 4pm, as it was being picked up from another store, and was missing a 2nd key (which was said to be the fault of the other store). We waited for over an hour and a half in the office before anyone even came to start the purchase process. All said and done, we left at 7:30pm. Following the purchase of the car, multiple phone calls and emails were made in order to try to receive the 2nd key, and it was near impossible to get a hold of anyone to help, as it took 4-5 days to reply to any emails/phone calls (if they were even returned at all). It took over 1 month to receive the 2nd key. Overall, the car itself I purchased has been wonderful, however I would not purchase from this same store again. They were not respectful of my time, have been borderline unprofessional at times in their responses and, after the purchase, were nearly impossible to get ahold of.

Excellent Services!

Exellent

We sold our leased X3 here. Overall we had to negotiate the price but overall whole process went okay. We only had the car for less than 2yrs and only had 11,800 miles on it. And it was in really great condition. Jason and Samantha helped us with appraisal process and they were nice. Hany was nice in taking us back home. ‐---- Review from 2yrs ago... We originally bought my 2019 X3 from here in 2019 January, they didnt have much inventory back then. I wanted a new car but the car already had a noticiable scrape on the bumper. I asked the sales person David to order me new one but basically he wanted me to take the one from their inventory. 😡 Next time I get another BMW I will make sure to shop around before committing to one. I have more to say but will not... but I am happy with my X3. And few weeks ago I took my car in for oil change. Jesus who received me at front was rude to me.😡 It wansnt what he said but the attitude and tone of his voice was not nice at all. Basically I was told to leave the keys inside the car and wait inside for a rep.😠 First of all if car gets stolen insurance would not cover all the price of the car. Second of all I had appointment and still had to wait so long. Then Scott approached me to help me and he was much nicer. 😎 Jesus was not. He should be trained how to provide a better service.

Zero Hassle and Completely Professional, Carlos is a Good Gentlemen who assisted me

So I arrive with my wife to the dealership one night and our sales rep meets us. Now this is during the pandemic and he’s not wearing a mask. He then offers to shake hands as well with no PPE. I was ready to walk out but we needed to buy a car. The car we check out is an electric vehicle and they tell me the battery of the car needed to be replaced and they hadn’t done so. Now why would you have a car on the lot when it’s not ready to be shown? Car needed some other fixes and they deliver my car. Instead of using a flat bed tow truck, they drive my car. Not a big deal but for the fact I get the car delivered with the battery being completed. I get the excuse that they didn’t have time to charge it yet they have a fast charger at the dealership that will give them a fast charge in 30 minutes. This also leads me to believe they had the car on the lot without the battery having any charge. This is terrible for the battery’s life as it needs to have some power when it sits idle for a while. Were it not for our urgency of having to get a car as soon as we could, I would have left to another dealership and would be apprehensive of coming back to buy another car.

Honestly. My vehicle was way overdue for service. Which has never happened before. COVID was the only reason for not returning for service. When I arrived I was relieved to see masks on everyone including fellow customers. It took me a few minutes to feel comfortable in the waiting area. Soon I was at ease and my car was serviced as promised (with updates on the progress) and I was on my way. The only suggestion I would have is to remove every other chair in the waiting area to improve social distancing.

Great experience while mechanic was installing passenger air bag.

Thank you Scott for your help and professionalism. It was a great experience coming here. Your team was very and helpful! :))

I took my car to the Buena park dealer for the airbag recall and I really wish I had not waited so long and put off 2 other apps but at the Santa Ana BMW dealer.Im really glad I did cause I meant some very down to earth people.from customer service all the way up to the sales men.Very handsome too.This guys were not only decent respectful helpful they even got me an Uber car so I did not have to hang out for 2 hours and when I went to go pick my car up it was so clean it took me a minute to pinpoint it.It was truly a very wonderful experience

Went in to get AC serviced. Scott was great. He kept me in the loop on the progress time-line. Set me up with a loaner at Enterprise. Thank you Scott.

I been Shelly BMW Buena Park customer for last 16 years. Initially their service was use be pretty good. Last couple years, I lost my faith in their service dept. However I decided to give a try recently as my car was having a lot of issues. My service advisor Scott was upfront, honest, considerate and gave me updates as to what was happening. It took over a month to actually fix the car but I was given a loaner. Technician and service advisor worked well. I am totally satisfied with service.

Great experience!

Went in for oil change ,appointment was at 10am did not leave till 315pm

Michael was extremely helpful and knowledgeable. He made my purchase very pleasant. I would definitely recommend Michael to friends. The entire process took longer than previous vehicle purchases. Finance is a little too aggressive with the additional warranty packages.

My service advisor Bjern and the machanics did great. There are times that I'm apprehensive about the service I will get this particular service was great. Car is running great. I took it once there for that creaking sound and I was pretty much turned away and was told it would be costly to troubleshoot it. But Bjern and the mechanics fixed it. On top of that, they fixed an oil leak that Jiffy Lube caused. Ron

All staffs are very kind and nice. Special thanks to Khurram Tai for helping me get my favorite car at a great price.

I had a fantastic experience starting my new lease for my 2021 BMW X5. I appreciate the patience, great service, and friendliness from the team!

Great customer service!

Great customer service from Scott! From beginning to end I felt comfortable and confident my car issue would get fixed and it did!

Never coming back. This experience makes me want to get rid of my BMW vehicle and buy an Audi instead.

Christopher was excellent. My car was ready within the time frame stated.

I had a fantastic experience starting my new lease for my 2021 BMW X5. I appreciate the patience, great service, and friendliness from the team!

I have had the worst service experience from Buena Park BMW. I will never ever stop by this place and I already told all of my friends. Their service technicians don't know much. and it ended up replace one by one and whole bottom suspensions. Anyway, they keep emailing me and bugging me about this. I am telling you this. GO different BMWs not this place.

My Service Department experience with BMW of Buena Park was excellent!!! Bjern Larsen and Darren Mauch were great to work with. Both were extremely professional and courteous. The job was completed in the time frame I was quoted and the loaner car made it easy to leave my car for service. I highly recommend anyone with a BMW that needs service, to go to Buena Park BMW. Great job!!!

I bought a used 2017 X3 at this dealership in late Jan 2020 and have been bringing it back here for regular service. At my first service last week (Oct 2020) it was brought to my attention that the rear tires are really low on tread - 3mm each. When I purchased the car the rear tires were at 6mm and 8 mm. I brought that up but the sales people at the time of purchase said the tires were OK. Obviously there is an alignment problem and obviously I was mislead to think things with the tires were fine. I have only driven 7k miles in the 9 months that I have had the car. The service team is friendly and responsive, but the overall experience at the dealership doesn't stand up to my expectations of BMW.

Linda Torres, my service advisor, provided excellent service! She was very courteous and professional. Her service exceeded my expectations. My car was washed and ready for me in record time.

I took my car in for a recall and Jose was my service writer. He was very nice, informative, and provided excellent service. He took the time to explain maintenance on my car and what needs attention and maintenance in the future. I appreciate it! Thank you, Jose!

Very nice and caring for client

Great service! Zero complaints. Would definitely recommend this dealership and will be back for a future service and/or purchase of another vehicle.

Amazingly helpful.... we should have more people like them in this world... who truly want to help you!!! Easy and quick!

I was there for an oil change service. And this is my first service at Buena Park BMW. I was there 5 minutes ahead of my appointment time. A young man asked me to wait in the lounge for service manager to call me. So I waited for 35 minutes until a lady came looking for me. My overall wait for this oil change took 3 hours. Compare to my past experience with other dealers, which has always been below 2 hours and some dealers do it within 1.5 hours.

I was very disappointed brought my car in for oil change and was informed of other issues I was grateful for the information, I did inform the service guy I have a service warranty that was purchased with the car though the company he didn?t even attempt to inform me if that could be covered under warranty!!!

Spent nearly $400 to fix my fuel door because it continuously popped open while driving; received the car post service with hard sticky tape residue on the fuel door that was very hard to remove.

Great service and everyone is friendly 🎉

매우 친철하게 도와 주셔서 감사!!

My experience at BMW Buena Park was great. They took care of some repairs that were under warranty, so I didn't have to pay out of pocket. They also put me in a 2020 330i for the week my car was in the shop, which was nice. Got the car back and it's like brand new! I'm very satisfied with their service and would recommend them for having great customer service.

Great service, I always take my car for service at this dealership and I?m always satisfied with the quality of service performed to my car.

The BMW car specialist Eric provided great customer service.

Excellent service , nice environment .drop off and pick u up when your car is ready.Service Advisor are honest and excellent in telling u what is needed to your car

Juno is an excellent sales representative!!! Ask for him for sure!!!

Good service Carlos, great job

BMW Buena Park is very well recommended Excellent customer service ! Service advisor , Jose, very accommodating and knowledgeable. Fresh Coffee & snacks very helpful while waiting & the lounge.

Great customer service. Service Advisor Carlos went out of his way to explain repairs needed for my car and scheduled my next service

I got a recall card in the mail and I went to BMW Auto Nation in Buena Park. Everyone was extremely friendly and made me feel comfortable. I Also loved that they offered me a Lyft home so I didn’t have to wait for my car to be serviced. I highly recommend coming here. Linda my service advisor was friendly and honest. I was scared that I would end up paying a high price for repairs but honestly you get what you pay for and BMW prices are very fair. Very well organized staff and respectful workers at this dealership and that’s hard to come by these days. I will be back. Thanks BMW of Buena Park.

What an aggressive and gentle manner sales Happy to meet nice guy I would like to introduce Kevin to all my family and friends

I got a recall card in the mail and I went to BMW Auto Nation in Buena Park. Everyone was extremely friendly and made me feel comfortable. I Also loved that they offered me a Lyft home so I didn?t have to wait for my car to be serviced. I highly recommend coming here. Linda my service advisor was friendly and honest. I was scared that I would end up paying a high price for repairs but honestly you get what you pay for and BMW prices are very fair. Very well organized staff and respectful workers at this dealership and that?s hard to come by these days. I will be back. Thanks BMW of Buena Park.

Super sales person, Samantha. Really knew her product. Excellent buying experience. Car prepped and ready to go on time. Would definitely return if buying another BMW, and will return for service.

Great service. No pressure.

Excellent customer service provided by Linda. We will come back again in the future.

Excellent customer service provided by Linda. We will come back again in the future.

Courteous, helpful, safe and friendly. Very experienced service department. I will definitely buy my next BMW from BMW of Buena Park.

Excellent service and Charlie was great

Love this BMW location so much!!!! Eric and Linda alwayd takd care if me and all my needs. The customer service here is exceptional.

Muy bueno servicio de Carlos muy amable

I have been dealing with BMW of Buena Park (formerly Shelly BMW) for almost 20 years. The service has always been excellent.

This is the best service I could have asked. I stopped at service with a concern about my car's suspension without appointment. I got checked-in and talked to advisor Chris. He provided his professional suggestion and helped me to have the problem taking care of. I will be a loyal customer to this dealership starting now.

Service agent, Carlos at Auto Nation was very nice. I was pleased with his attitude. But, it would take 3 days for diagnosis the car problem. I couldn’t wait that long and withdrawn my service request. The problem was the climate control lost power while I pushed “MAX” button turning AC on an hot day. I took to a nearby independent German car repair shop and had it fixed with a reasonable cost. I dropped the car for diagnosis one and had it back the next day. The fuses and relays and board were all checked fine. The board was reset and problem was solved.

Great service department advisers, One start deducted for not providing any loaner car any more. they used to be really generous on that.

BMW always does a complete and professional job on a well designed product. we picked up a nail in tire on our 2015 I3 they replaced tire and washed our car under tire warntee took 1 1/2 hour.

I had an excellent experience with Demitry and Greg. This is my second lease from BMW Buena Park. Would highly recommend.

In general, whole service process is good, waiting time is reasonable, but appointment desk should more professional

Great service all through the process . I bought a 2020 BMW 330i and they made it go smoothly and hassle free.

Customer experience at BMW Buena Park is less than acceptable. Dropped off our car on Monday afternoon (with reservation) for a recall fix and also for an service light diagnostic we are getting on the dash board. Notified that we would receive a diagnostic call Tuesday afternoon - we did not receive one so we followed up on Wednesday afternoon. The repair cost was astronomical considering we are 1,000 miles over the warranty. We declined the service and decided to pick up the car on Thursday morning. Dropping off a car on Monday evening with a reservation and the service technicians are unable assess the car until Wednesday is completely unacceptable. Moreover, a lack of follow-up from the service contact is even more disturbing. This has been the pattern the last couple of years. This is our 6th BMW, 4 of which were purchased from this dealership. So disappointed at the service level - will look for another service provider for this repair and future repairs.

Both the sales person and the finance person were very professional and friendly, I was short on time and they did a great job of moving me through the process in timely manner.

Love this place was in and out very quickly

My experience with BMW of Buena Park was a great one. Danny was very friendly and knowledgeable of the leasing process and also very patient when it came to negotiations. He was able to get me in the car I wanted, for a price I was comfortable with. He was also able to help me with my current Infiniti lease, and I was given a competitive buy off price. I would definitely recommend BMW of Buena Park and if you can get Danny to help you, even better!

This Dealership is one of the very BEST Dealerships in SoCal. The Customer Service was “SUPERIOR” and my Salesperson Danny Lee was professional and very courteous with me even though it took me about a week to buy a car from him. He went above and beyond in communicating with me throughout the process and even got the Sales Manager and General Manager to see if they could do anything for me,...Great Customer Service!!! Lastly, I think Ms. Alex was my Finance Manager that I finalized everything with and she most professional and took great pride in what she was preparing and presenting to me. This Dealership and AutoNation will receive all my business in the future and I will try to send all my friends to them as well. This place is #1 in SoCal!!!

Sold my car to them with their autonation partnership. I would highly recommend asking for Samantha, she knocked it out of the park. Went above and beyond to make it happen with ease after some others dropped the ball.

If you are ever considering selling a vehicle to this dealership. I would advise against it. They initially offered a thousand dollars more than discussed prior to driving out to their location. That was with pictures and VIN provided in advance and discussing the scratch on a tailgate that is the only flaw on an otherwise meticulously maintained vehicle. Which by the way I had quoted $300 for the repair in question.

Linda T helped replacing my front tire. The tire had to be ordered, the vehicle was ready in less that 24 hours. I couldn't pick it up for little over a week, the kept the vehicle for me and gave it a nice carwash when I was ready for pick up. The service was smooth, quick and easy.

I take my bmw here for all service the people are nice and they get your car in quick and fix it and also wash it

Service advisor Carlos very friendly and accommodating and very responsive.

Leslie was amazing very helpfully I will recommend him to my friends and family

Linda T helped replacing my front tire. The tire had to be ordered, the vehicle was ready in less that 24 hours. I couldn't pick it up for little over a week, the kept the vehicle for me and gave it a nice carwash when I was ready for pick up. The service was smooth, quick and easy.

Very accommodating service and thorough staff. BMW goes above and beyond by picking up my vehicle from my home and returning it with all required/requested services completed without issue. Ben was very professional and thoughtful ensuring I understood what was being completed.

Eric was a great consultant.. went over service, followed up and delivered my car to front door .. I enjoyed my GREAT service this time.. 😄

This was a recall service for my BMW750i. The service appointment was made well in advance. To my surprise, I was told the parts would not arrive for at least 2 days. My expectation that with the appointment scheduled well in advance the necessary parts for the recall service would have been at the dealership before the appointment time.

Have my car serviced and it was good and professional

After all the details were negotiated, I went to the loan department and signed the person who asked me to buy tire insurance. I refused and he was very angry and said that BMW is not owned by people like you. This discriminatory word makes me never think about it. Go there again

Linda is the best at what she does and highly recommend anyone with a bmw in need of a expertise!

Glad I was able to negotiate a more fair price for the job that was quoted for my M3. It was a job well done overall.

Cost of service was way over priced. I got a quote for the same parts and services at a lower price from a mechanic near me

It was nice I was well taken care of. The process was smooth and easy and Eric was nice and friendly took care of my concerns

We bought our 2017 BMW Alpina from BMW Buena Park, and paid a lot of money on warranties if something break downs. After 3 or 4 months we got flat tire and had to pull over from the freeway with our kids at the back of the car. We requested BMW service department to change all tires because we feel more secure knowing we have all new tires. Unfortunately they refused saying warranty wont cover the other 3 tires. I tried to talk to Mario the sales person who sold the car. He said NO and was not nice as before when he was selling to us the car. I talked to the general manager Kevin who said that we cannot expect to have all new tires at the time they sold us the car because the car was certified and not new. He also threatened me that if we dont pick up the car they will put lien and sell the car. Instead of resolving the issue in a nice way, that was how he responded to me. Finally one of the supervisors Darren gave us employee discount and we had to pay for the other 3 tires

Rowel was my salesman and he was AMAZING! He’s so nice, patient and got us the deal we were looking for. Go find and ask for Rowel If you’re looking for a car. He’s honest and straight forward and he’s funny!

Very satisfied and convince location . Service also great.

We bought our 2017 BMW Alpina from BMW Buena Park, and paid a lot of money on warranties if something break downs. After 3 or 4 months we got flat tire and had to pull over from the freeway with our kids at the back of the car. We requested BMW service department to change all tires because we feel more secure knowing we have all new tires. Unfortunately they refused saying warranty wont cover the other 3 tires. I tried to talk to Mario the sales person who sold the car. He said NO and was not nice as before when he was selling to us the car. I talked to the general manager Kevin who said that we cannot expect to have all new tires at the time they sold us the car because the car was certified and not new. He also threatened me that if we dont pick up the car they will put lien and sell the car. Instead of resolving the issue in a nice way, that was how he responded to me. Finally one of the supervisors Darren gave us employee discount and we had to pay for the other 3 tires

Carlos helped us was super helpful and answered additional questions I had about our key fobs not working after the latest upgrade to system. He was able to fix the issue even though we only went in for oil change

Carlos helped us was super helpful and answered additional questions I had about our key fobs not working after the latest upgrade to system. He was able to fix the issue even though we only went in for oil change

The shopping and the purchase experience met all my expectations. Kevin Chang is a great sales men; was never pushy and explained everything in detail. Chad Delasantos in financing was also great to deal with. My only complaint is their service department. It takes them a long time to get back to you and they don?t return calls when promised.

Last wednesday I got new car X7 from BMW of Buena Park. Next day I realized Driver's side sagging nearly 2 inches. I've informed the problem with pictures to salesman right away, I was scared to drive but he told me it is okay to drive. It is now in Beverly Hills BMW service center to be fixed. How horrible, brand new car, under 200 mileage, less than a week later, it is in the service center. Of course I undertand the salesman doesn't know all about new car condition, but he and BMW of Buena Park team should know how to say sorry to customer and shouldn't say ... drive the broken car. Instead of saying sorry, BMW of Buena Park team saying, I am so lucky cause i have warranty .. LoL. Before buying a car after selling a car, why are they so much difference? The salesman told me if I leave a good reviews, he would give me some gifts. What the heck... I wouldn't recommend BMW of Buena Park. This is horrible place to go. If anybody wants to know who is the salesman? Let me know. I don't want you have same experience I had. Thanks

Every one of the BMW of Buena Park (CA) were customer service oriented. They solved a complicated out-of-state purchase that none of the other brands I considered could offer a solution. Thanks!

After several visits to BMW of Buena Park, I decided to purchase a previously owned 2017 BMW X5 40e. The Client Advisor, Samantha Hernandez, was very helpful and easy to work with. She provided a CARFAX, answered all my questions and let me take several test rides. She also was patient with no pressure applied. I had shopped the inventory and prices at a couple other dealers and found the price to be very reasonable. The whole experience was delightful. Based on my experience, I would definitely recommend BMW of Buena Park.

For what most people consider a luxury brand, this BMW dealership is one of the nicest ones around, but it all boils down to customer service, doesn't it? Yeah, you get a free car wash, but it is w/o attention to detail, and the inside is left uncleaned. My service agent, Linda, was cool, and actually told me that the extended warranty is probably "not what I need" at that price, considering my low mileage, and condition of my vehicle. I was impressed by that, as she could have easily tried to sell me all sorts of crap.

Fast and easy! Will definitely recommend to friend and family.

Hemat Youssef was amazing like always! I have leased at least ?5? cars from him and the experience was nothin less than exceptional.

Took my car into services about two weeks ago and keep getting the run around regarding the warranty coverage for an approval to began the work. My first time bringing in my car for service at this location and so far I am not receiving good customer service.

Scott was very friendly, informative and accommodating. The young man that greeted me outside, was also very nice!

This review is just based on the initial sales process. Based on my experience with them, I decided to take my business elsewhere. I had reached out to them via Costco Auto Program. Yet the sales guys tried to scam me by saying Costco Price was just $200 less than MSRP for a X5 PHEV. They were not forthright about sharing the costco pricing guide. I interacted with 3 different sales guys ( Brian, Jalal and Jason) - All of them had different prices for Costco and I felt they were not honest at all. I provided feedback to Costco Auto as well. I will not return to this dealership. Sales teams lack integrity !

I was interested in a vehicle there; called and and asked to test drive the car they said they’ll see me the next day. I took off work, drove an hour and spend two hours there and decided to purchase the car! The salesman went to get me the service that was done on the car so that we could finalize the sale. After about 1/2 an hour the salesman came and told me the car is on hold for someone else. I spoke to two sales managers and they told me they were not aware of the hold and that it could’ve happened later that evening before Needless to say nobody knew and the general manager sent me an email asking how satisfied I was and I told him I’m not happy and he never follow up to apologies for what happened to me! Called him and left a message and never called me back.

Carlos is my go to guy he is very nice and helpful as well in everything I needed help on

Bought a pre certified bmw upfront, they lied about the services, ended up paying an extra 1300 in maintenance repairs within a month, they were supposed to fully inspect the car before it was sold, never going there again.

Horrible service. Manager and his “ team” broke my windshield and refused liability then also put my car through wash when I specifically said not to and ruined my custom decals! Have been ignoring me since. Garbage.

After having leased 2 of my last BMWs (528i and 530i), I wanted to purchase my third car. I decided to go with a X5 and explored various dealerships for the best possible deal. I was utterly impressed with the Dealership at Buena Park as they ended up offering me the best deal of all without any extended negotiations. Between the negotiations and the actual buyout of the car I had a period of 7 days as my home loan was getting refinanced but I was never pressured at any time all things with the final deal went very smoothly. I was utterly impressed with Samantha who was the sales rep I was dealing with as she was always calm, composed and never trued to hurry me into the deal. They stuck by everything that had committed to and I am extremely happy with my purchase.

Great service Linda. best customer service ever. She always takes good care of her customers.

These guys really treat you the right way, no matter what are you buying always kind. 2nd time coming to buy a used car and always a pleasure to come.

Recently, I had a service appointment which I brought car into Shelly of Buena Park. My 5 series was experiencing major issue(s) where I was lucky to get into the shop without tow. Juan Carlos, my service advisor, explained that they would need to be evaluate the current issues and he would be in touch. Unfortunately, no loaners were available at the time however he would do his best. Turns out the vehicle needed quite a bit of work, he was able to get me a loaner and kept me abreast of the details while my car was being worked on. Needless to say, Shelly BMW had my car for a couple of weeks due to need of work an am grateful for the loaner. Since the vehicle was out of warranty, Juan Carlos, did his best to assist me where he could and provide excellent service, especially during this difficult time ....

Very thankful for the at home sevice call. Did not have to spend hours waiting for service.

I Sold my car in BMW Buena Park (auto nation) and get more than what Carmax offered me. Rowel Miranda is knowleagable and made selling our car fast and easy. Two thumbs up.

Dishonest dealership. Shame on you for luring customers from out of the area to see a vehicle that you knew was sold.

This dealership sent emails on a new X5, we liked one and followed the prompts to reserve the car and make an appointment. We also received a phone call from the salesman confirming our appointment/ interest in the vehicle. We drove 75 miles and upon our arrival the salesman said he would have to “locate the vehicle.” We waited 20 minutes and he drove up in a beautiful car that he “just realized was sold some time ago”. He said it was his manager’s fault but he would try tofind another one. We were shocked, how could we have reserved it and received an email on the vehicle if it was sold? DISHONEST DEALERSHIP STAY AWAY

BMW Buena Park is one of the best place to service your car. They have the best customer service. They always treat you right.

The services was great, and the services advisor was very friendly, and kind.

Hematt, the sales guys walked us through with the whole process and assisted us on test driving our BMW X7. He was very helpful and knowledgeable about the product. Paul from finance made ease for the entire contract process. Salute! Will definitely get my second car with them.

Hematt, the sales guys walked us through with the whole process and assisted us on test driving our BMW X7. He was very helpful and knowledgeable of the product.

Recently leased a new 2020 BMW from BMW Buena Park. I was treated with respect from the minute I walked on to the lot. Each phase of my car experience I was greeted with a knowledgeable person that made my car experience awesome.

Hematt, the sales guys walked us through with the whole process and assisted us on test driving our BMW X7. He was very helpful and knowledgeable of the product. Thanks to you! Paul from Finance has been very thorough on explaining everything on the contract and was very straightforward. Over all it was an excellent experience. Looking forward to get another car from you guys!

I love my new car from BMW Buena Park. The sales team was amazing! Hany, Veronica and Kevin were simply the best.

The dealer was only able to repair one of the problems reported. The car still has a front suspension issue and a noisy trunk automation.

Great service and prompt/curteous reply anytime I had qustions!

I requested a trade in quote and was offered a staggeringly low value, almost $10k lower than my vehicle is worth. Mario Garcia was the associate trying to lowball and scam me. I highly suggest you avoid this stealership.

Great virus precautions, easy to get the parts needed.

Their negotiated price is higher than other BMW dealers. I have attempted this place on two separate occasions for two cars, but I was able to get a better deal elsewhere.

Great. service

The service advisor is friendly and easy to work with.

Purchasing was easy and the service was great. Need to visit the facility next week with minor issue I am sure they will take care of it

Service was terrible. Communication between the service manager and me was no good. This experience made me not want to purchase a BMW ever again. Stay away from this dealership.

Eric was great! Service was exceptional and provided all the info i needed. He broke down all my options which made the process easy.

Iur customer service rep Eric was very courteous and professional.

Quick and dirty, I’m in the market for a new truck, so I filled out something on Facebook to sell my 2006 Toyota Tacoma. BMW of Buena Park said they’d give me $10500 for it. I thought “yeah right”. My truck was only worth about $7000 on KBB.com. So of course I thought it was a bait and switch. I get there at 10am and was out by 11am with a check for $10500. Thank you guys.

Eric Kim is my service adviser. My service advisers have left and have changed over the years. So, there was no service adviser who knew the history of my car, and I had to always explain my car warranty and the situation to the new service adviser. However, Eric Kim is very kind, and I am very happy that he handled things meticulously. It was different from other service advisers. He's great!

Very happy with the service for my BMW. Andrew did a great job explaining everything about my car service and how to keep my car in good shape! Super communicative about the whole process. I received texts and calls with updates. Loved the car wash too. I would definitely return for service here. Thanks!

Made an appointment on Monday to bring my vehicle in because my sensor had indicated worn Brake Pads. Tuesday at 7:30am I drop off my vehicle (no other customers present ). Around 3pm I get a call telling me that rotors will also need to be replaced and that parts will need to be ordered. My car sat on the lot all day with nothing done. Wednesday 2:45pm Tired of waiting for a phone call I called and nobody seemed to know about my car. Finally a rep calls me and says they just got the parts and my car will be done by 5pm. 5pm. Car is nowhere on the lot. Oh he's done but he's out road testing and then he will have it washed. What?? 5pm means my car is ready at 5pm. Total breakdown of team when Linda took the day off. 2 days for a Brake Job is Unsatisfactory.

I brought my car in for the service (as told to me by my car) was needed. We got an appointment quickly. I thought I was going to drop it off and pick it up later, but they had it ready in <2 hours so I worked from the lounge. The service person (Linda) was professional and friendly. From the moment I pulled up I was greeted by a friendly BMW employee. It was a good overall experience.

The service is excellent!! my Wife always brings the car for service and she is happy with the overall experience,thank you very much and keep up the good work

Professional Service was delivered with high quality And was provided with transport to and from my house

Professional My expectations were met with high quality of service

Kevin was very nice and repaired the airbag super fast, I asked a few questions and he answered with no problem he knew exactly what I wanted to heat. Thank you

Great service and kind staff. I would recommend everyone to visit this place. I?m very satisfied with their service.

Larson was great, quality of work was good getting help took forever

Quick hassle free service. Thank you!

It was perfect! Everyone was extremely pleasant, nice and helpful from the moment I called in. I was out of town, they were able to squeeze me in and provide me a rental. If I could I would definitely come back to get my car serviced here. But unfortunately I live too far.

Service Mgr Carlos explained everything about the recall and service they would be doing. He was very professional and my car was ready in a timely fashion.

Carlos in the Service Department was excellent. Gave us great service, friendly, explained everything to us and was informative on all aspects of the service performed. Appreciate all the help they did!

Set up service for my car at BMW of Buena Park online. It was fast and easy. There were plenty of appointments available for the Saturday that I needed. Bjern Larson was my service advisor. He listened to what I thought my car needed and then made some recommendations. There was coffee waiting for me in the lounge however I needed to get back home so Bjern assured me he’d arrange that. Then he contacted Lyft to take me home from the dealership. Whole process took less than 30 minutes from the time I arrived to the dealership. Bjern Larson was fast, efficient and friendly. I’d definitely request him as my client advisor again. I received a call from Bjern two hours earlier than expected to say my car is ready for pick up. Got my car back freshly washed and ready. Appreciated the friendly expedited service from the crew who greets you upon driving up, to your service advisor and crew who returns your car back to you. All were very nice, service driven and made me feel well taken care of. Thank you to all for the awesome service.

Class operation. Good coffee. High end prices to go with it.

Great 👍 been having car services 3 year now

Juan Carlos was friendly, provided exceptional customer service and ensured that I was happy with my visit at Buena Park BMW.

Service Representative was very friendly and helpful.

All of them are helpful and friendly! Especially Mr. Thomas and car service supervisor Mr. Bjern .

We have already referred our son to your dealership. Mr. Miranda provided excellent service.

Carlos was great ! He explained everything well and was patient and open for questions. Car was ready w/in the timeframe he’d stated. Was my first time at this Dealership. Was very pleased.

My visit was punctual, fast and friendly. I had no problems what so ever. To me that's a good visit.

Sold a car that had been in 4 accidents, they kind of glazed over that in the sales process and left it off of the buyers guide. Now I want to resell the car and other dealers won't touch it and the value is lowered by $1200 because of the accidents. Buyers beware.

Kevin Oliff was AMAZING, communicative, and extremely helpful. He was so quick to respond and even helpful when I had a question after work hours. Helped me get my dream car in such a timely matter and made things so convenient especially in a time of covid.

After unsuccessfully dealing with local BMW dealers on both specs and price, BMW of Buena Park came through like champs with exactly want I wanted for a very fair price. Autonation's platform is cool to because it helps automate and make the experience much easier. My car was clean and ready to go when we arrived. The finance person was also very helpful in walking us through the finance terms and other optoions. She was not pushy at all. The entire team did great.

DO NOT BUY********** OUT OF STATE If your looking to buy and transport do not trust Buena Park Unprofessional, rude, ignorant. They will make you feel that you do not matter to them. Be aware this is a one price negotiation store so there is no “buying experience”. As far as communication. Non existent if it not benefits them. Imagine buying a $90,000 dollar vehicle and not knowing where the vehicle is, when approximately you will receive it, and It can not be dropped at the location stated from the beginning after being told accommodations are a non issue. From start to finish the deal was mishandled from sales all the way to management. From initial contact where the sales genius would not get back to you with an expectation of numbers product information, shipping details, shipping dates. To management where we were being taken advantage of the actual cash value compared to selling price of the vehicle to warranty. BMW of Buena Park is the poster child of the nightmare car dealership that you hear about. Buying a car at Buena Park makes you feel like you are a failure in life if you had to buy one here. As I process my purchasing experiences here i can only hope that BMW as a manufacturer’s would take a surprise visit and be a “fly on the wall” to see how their clients do not receive the best or nothing experience. I would be shocked if they did not pull their franchise agreement

DO NOT BUY********** OUT OF STATE If your looking to buy and transport do not trust Buena Park Unprofessional, rude, ignorant. They will make you feel that you do not matter to them. Be aware this is a one price negotiation store so there is no “buying experience”. As far as communication. Non existent if it not benefits them. Imagine buying a $90,000 dollar vehicle and not knowing where the vehicle is, when approximately you will receive it, and It can not be dropped at the location stated from the beginning after being told accommodations are a non issue. From start to finish the deal was mishandled from sales all the way to management. From initial contact where the sales genius would not get back to you with an expectation of numbers product information, shipping details, shipping dates. To management where we were being taken advantage of the actual cash value compared to selling price of the vehicle to warranty. BMW of Buena Park is the poster child of the nightmare car dealership that you hear about. Buying a car at Buena Park makes you feel like you are a failure in life if you had to buy one here. As I process my purchasing experiences here i can only hope that BMW as a manufacturer’s would take a surprise visit and be a “fly on the wall” to see how their clients do not receive the best or nothing experience. I would be shocked if they did not pull their franchise agreement

Fantastic service all the way around, they're second to no one.

Andrew did an excellent job with not only the regular maintenance but also fixing radiator blind problem all in one day.

BMW Buena Park - Don't go anywhere else! Seriously. This is not an ad. The team at BMW Buena Park is BY FAR the most friendly, knowledgable and detail-oriented team I've ever worked with. I actually enjoyed the process! Can you imagine actually enjoying buying or purchasing your car?! I left feeling like I'd made new friends, AND got a new car and a great deal. Their attention to detail and customer service is just, sadly, not the norm these days. The follow-up via phone and email was prompt, timely and impressive. Every question sent was answered. The team was professional and friendly, never annoying or overwhelming. The finance department clearly valued my business and treated me accordingly. I had such a fantastically easy experience that I made sure to write down the names of everyone I worked with -- they were that impressive! Companies always hear about bad experiences. It's important they hear about the GREAT ones, too! Big shout out to John Latko, Jr. for guiding me throughout the entire process and jumping through every hoop I put before him. Big shout outs to Jalal Kawa, Linda Jeon and Veronica Gutierrez for the fantastic communication and scheduling. Big shout to Kevin Oliff for truly listening to me and helping me find the perfect vehicle for me. Big shout out Susanna for walking me through all the technology on the car and following up to make sure I got home safely during the pandemic. Big shout out to Ilona for your expertise and financing wizardry. I am THANKFUL for such a great experience and I love my car!! Fantastic service, fantastic team!

Autonation ownership has completely turned this dealership around but for just a short period of time. I purchased three BMW’s from the previous owner but would not take them back for servicing because of poor customer care and generally very bad attitude's by just about every employee I came into contact with. Since the Autonation purchase, service had seemed to improve. However, it appears they have fallen back into the old "couldn't care less" behavior. My service advisor was intent on bantering with me about how they diagnose reported problems. After almost two weeks, they returned my car and said they couldn't duplicate the problem! Wouldn't replace any parts to resolve the problem unless BMW approved the action to avoid having to pay for the part. Dissatisfied with the entire experience.

Greg and the team were AMAZING! Buying a car is never an easy process, and can be very stressful. These guys and gals made the whole process super easy and completely stress-free. I cannot thank them enough for that, as I've had some extremely stressful situations in the past. They were great with communication, under-promised+over-delivered, and actually CARED! Great customer service, very happy :D Thanks!

BMW Buena Park - Don't go anywhere else! Seriously. This is not an ad. The team at BMW Buena Park is BY FAR the most friendly, knowledgable and detail-oriented team I've ever worked with. I actually enjoyed the process! Can you imagine actually enjoying buying or purchasing your car?! I left feeling like I'd made new friends, AND got a new car and a great deal. Their attention to detail and customer service is just, sadly, not the norm these days. The follow-up via phone and email was prompt, timely and impressive. Every question sent was answered. The team was professional and friendly, never annoying or overwhelming. The finance department clearly valued my business and treated me accordingly. I had such a fantastically easy experience that I made sure to write down the names of everyone I worked with -- they were that impressive! Companies always hear about bad experiences. It's important they hear about the GREAT ones, too! Big shout out to John Latko, Jr. for guiding me throughout the entire process and jumping through every hoop I put before him. Big shout outs to Jalal Kawa, Linda Jeon and Veronica Gutierrez for the fantastic communication and scheduling. Big shout to Kevin Oliff for truly listening to me and helping me find the perfect vehicle for me. Big shout out Susanna for walking me through all the technology on the car and following up to make sure I got home safely during the pandemic. Big shout out to Ilona for your expertise and financing wizardry. I am THANKFUL for such a great experience and I love my car!! Fantastic service, fantastic team!

Greg and the team were AMAZING! Buying a car is never an easy process, and can be very stressful. These guys and gals made the whole process super easy and completely stress-free. I cannot thank them enough for that, as I've had some extremely stressful situations in the past. They were great with communication, under-promised over-delivered, and actually CARED! Great customer service, very happy :D Thanks!

My appointment was push back 2 weeks for a loaner car, but none available at the time of check in. They arranged a Lyft ride back to work and pick up. Before COVID-19, this wasn't acceptable since I usually have more driving than just commute.

Very straightforward way of doing business. A pleasure to deal with.

Best car buying experience! Dmitry and his team made sure to explain the vehicle functions and got us the best possible deal! 10/10 would do again!

Friendly prompt service

Juan Carlos was professional and quick to handle my needs.

If you are looking to buy or lease, do yourself a favor and just go somewhere else. First, during COVID19, they ask you to make an appointment to check the car. But appointment is useless because (1) they will not have the car that you make appt for (2) you cannot test drive unless you run your credit first. You can find more info from their yelp page about their lack of professionalism and honesty. The best part is their service department. I own two BMW vehicles and I gave this dealership two chances and they messed up both times, one from sales department and another from the service department.

Not a very good experience at Buena Park BMW. I'm not a very big fan of franchised dealerships in general because one bad apple puts a very bad image on the entire brand. I went in for a service after making an appointment for foul sour odor coming from my A/C vents on a 2.5 year old 3 series (320i) with 24K miles on the odometer. As soon as I've explained the smell, my service advisor, Bjern, immediately tries to upsell AutoNation's A/C vent cleaning service at $180+ and then telling me such issue is not covered under the warranty. I've still asked the service advisor to do their due diligence and check the vehicle for possible mildew/mold buildup and he reluctantly accepted the vehicle. While I was handing him over my keys, he drops the keys on the floor below his desk. When I was about to reach for the keys, he explains "I got it!" and uses his feet to slide my keys back over onto his side. (How about some mannerism on handling customer's belongings?) After a several hours, I get a call saying that the shop foreman and the workers could not replicate the issue and they have not fixed anything, but he offers the cleaning service again for $180+, which I've declined. I said I'll pick up the vehicle in the next 20-30 minutes. I've arrived back at the dealership and inquired a bit more on the situation and what they've done to check to see about the condensation buildup and what procedures they typically do. I also asked how do they determine if there is an issue with the condenser. Not Bjern's exact words, but he rudely replies "we just know because we see it all the time." So I press him one more time to ask about what diagnosis has been done? He explains this time "the shop typically checks the filters and etc." I was also curious to know if mildew/mold buildup is any cause of concerns of health, and he assured me that it's not "mold" and it's "mildew" buildup and it's completely safe as-is. He said it's normal on all cars, lol. So I asked him: "what do you guys do when it happens on.. say.. a car with only 5,000 miles?" and he replies "that shouldn't happen" What? did I miss something here? I knew the conversation wasn't going anywhere at this point, so I stopped pursuing anything else and got my keys back and the work order and the diagnosis performed. On the shop notes, it doesn't mention anything about checking the A/C filters, and the shop notes only states "Not covered under warranty -- customer offered cleaning service" Ugh. this is my 5th BMW and one of the worst service I've had in my lifetime of ownership. I don't know if it's just me, but if it feels like there is discrimination between owning the entry model vehicle vs a higher trim/models in the BMW line-up. I've never had this experience with my other vehicles that wasn't the 320i.

I have had a stellar experience at BMW Buena Park during my recent purchase of a BMW X3, and would highly recommend that you reach out to them if you consider getting behind the wheels of a new BMW. Sales Manager Jalal and Associate Brennan were extremely friendly, helpful, knowledgeable, responsive and transparent with me during the whole process. Thank you for making my purchase experience so smooth, rewarding!

I have had a stellar experience at BMW Buena Park during my recent purchase of a BMW X3, and would highly recommend that you reach out to them if you consider getting behind the wheels of a new BMW. Sales Manager Jalal and Associate Brennan were extremely friendly, helpful, knowledgeable, responsive and transparent with me during the whole process. Thank you for making my purchase experience so smooth, rewarding!

I am a loyal customer of Shelly BMW and continued to to go here even after Auto Nation bought them. I was so disappointed in the first few services but yesterday was EXCEPTIONAL!!! The moment I arrived the guys welcomed you and walked you to the waiting area ( too small and was full). Then Paul my advisor called in few minutes and told me exactly what I need and since I was going to wait for the repair he UBER me to a nearby shopping area and pick up as well. The most important was the price, I asked few auto repair shops around my area and they are all at least$100 more than what I was charged!!! I will definitely come back to this place for the service and the affordability!!!

Service was great, Andrew made sure I received all benefits from my warranty.

The staff were very tentative and fast service

Chris in the Service Dept is always been great. I recommend coming here to get your car serviced.

it was a fast and outstanding service. ..............

Tried to buy a car here. (Certified pre-owned BMW 5 Series). I spent about 6 hours at this dealership. Right before signing all the documents the manager said that the car is not CPO, has no warranty, and it was a mistake. They offered me a full tank of gas (50$) instead of a 1 year warranty (2500$). Be careful, you can lose your time.

Would not deal with you at all, the vehicle had dents in a lot of places, it had low low miles (11k) and it was not BMW certified used . It had an oddball plates that had nothing to do with BMW, that vehicle had worn tires that the salesperson tried to tell me did were new. Stay away from this dealership

I dropped my car off for oil change at 10:15am today 7/11/20. Service advisor told me that it will take couple hours. At 3:20pm I called still not done, and gave me all kind of excuses. I had oil change done here before and it only took 2 hours. I don't stand you busy and I didn't wait at dealership. Is that why my car can be push back? because I am not at dealership and you guys service someone else cars first who is waiting dealership? If so tell me the truth don't give me all the non-sense. You just lost my business there..btw my car still not done as of now

Took my car for service..Treated like a VIP every time!

When Carlos, a service consultant, told me that today was the last day of my free maintenance, I was extremely happy and felt particularly lucky. Carlos' service is very caring, attentive, warm, please patient, thank you very much. This is a beautiful day.

We had gone to a few dealerships already and we ended up making our purchase at this location due to the customer service Miguel provided for us. He is so smooth with his sales tactics, not pushy at all but makes you feel like he really cares about the situation and wants your business. Miguel is super honest about what he can do for you and sets the expectations from the beginning. If you go to BMW Buena Park please ask for Miguel!

Great job during scheduled service. I was dropped off and in evening my car was dropped at place, Seamless service.

Horrible people and service. Don't trust Google My business reviews, please check Yelp! This place will SCAM you off. I was quoted on unnecessary charges on my car. I went to one of my trusted mechanics that worked on BMW cars specifically for 20 years. And he said I was good for about 10,000 miles! Looks like they make money by quoting and charging unnecessary maintenance because they clearly don't sell any sells LOL~. Why do you think this place went from Shelly to BMW of Buena Park?

Recently had my car serviced at BMW of Buena Park - service advisor was friendly and knowledgeable. Service took several days, but was provided with a loaner until work was completed. With a prearranged appointment, wait time was kept to a minimum and necessary steps were taken by all to make me feel safe and secure during this trying time of COVID.

Came to BMW of Buena Park yesterday for car maintenance. Adviser is very helpful, friendly and nice.

Simply drove in, Eric set up the appointment, smog check completed quickly. The car wash did a great job too.

Eric provided excellent service by ensuring that my car received prompt attention and by keeping me posted with updates and status of the repair. Even though it was on a Friday before the July 4th weekend and loaners were scarce, he was able to procure one for my use. I highly recommend BMW of Buena Park to all who expect excellent customer and car service. Eric and his team certainly demonstrate pride in their work.

This is my new favorite place to service my BMW. Second time here and both times, the experience has been beyond pleasant...excellent customer service and car care. They even delivered my car back home when it was finished! Thank you Chris, Sam and Major!

Eric, the service advisor, was very courteous and made sure the work was completed to my satisfaction.

Thank you again for completing my yearly inspection on my 2014 328IA. The dealership provided me with a loaner car for the long holiday weekend. All my requests for my car was fulfilled. Thank you Eric for keeping me updated and timely readiness to p/u my car on the following Monday.

Everything in this place was nice from the help down to the snacks great service all the way around

Very complete friendly service.

My car buying process was excellent and the salesman was patient and searched for my desired car.

good service experience!

Eric was very kind and he did his best

Great customer service when calling in to make an appt, they were able to give me an appt and service my Honda even though its not a BMW. Service advisor Linda got me checked in fast, no waiting time for someone to help me. In less than 30minutes i was headed home, Top notch service , im coming here when i buy a BMW. THANK YOU!

My experience with the BMW service great!! Chris Carrilo... Was awesome to work with.

Eric K. is the best service advisor at BMW Buena Park. I have never regretted my decision to buy a BMW. The customer service is excellent.

As an out-of-state buyer who has spent years in the automotive industry, I am not always the easiest buyer to work with as I know exactly what I'm looking for, require more details than the average buyer, and have expectations for how what my purchase experience should look like. Brennan was great to work with throughout the process, providing details and videos to cover all of my questions, kept an open line of communication even during his days off, and ensured I had everything I needed to make an informed purchase site unseen.

Really good experience I was please with the service I felt the pricing was fair and I didn’t leave felling like I had been taken advantage off like some places do when they see a woman coming in alone ...

What a great purchase experience with John Latko! I would recommend him to anyone who wants great service, honesty, and a fair deal. This is my third BMW lease, and by fair the best experience.

Linda is a pleasure to deal with, very detailed, follows up closely on issues and on communicating with the client. Excellent service. I have owned 6 BMW's until now and dealt with a lot of BMW agents, Linda with Buena Park BMW is by Far the best.

Great service here in Buena Park Bmw !! In Buena Park. It's the first time noticing bmw dealership here. I showed an interest on their website & provided my email. I wanted contact email only & they did that. Mr. Scott was upfront truthful regarding credit, downpayment, all the numbers. Within 8 days I never received pushy emails, calls, text. Made an appointment to go see the car I wanted. Ended up showing up late due to my job. No issue for them. Showed up I was test driving 10 minutes after arriving. Kameron scott gave me information about the cars perks while test driving which was great. Starting paperwork we were half way thru I realized the car I chosen didn't have the packages I wanted. The sales manager made sure I left with the car I wanted! He searched his inventory. Showed me options w/ pictures, numbers, truthfully. He Found exactly what I wanted. Again, no rushed talk no half way information no pressure everything up front professionally! I was treated as a valued customer here I highly recommend Buena Park BMW. Great work to Kameron scott, the manger, finance department!

Linda Torres provides outstanding customer service.

Good service. Smooth and efficient with professional advisor.

I bought my car at the Long Beach dealership and have been going to get the car serviced there and was satisfied but not overly impressed. I decided to try Buena Park for my latest service because it is closer and I am sure glad I made the change. Andrew was upfront, honest, and very helpful. The car was ready the exact minute it was promised, including a fresh car wash. Love the detailed reports and recommendations for your next service that I received, something that I had not gotten before at LB. Needless to say, my next service will be again done at Buena Park. Thanks!

From beginning to end, the staff at BMW was amazing. Dmitry Abovskiy set up the sales process, which included transferring my vehicle from another location. Khurram Tai was my sales agent, who could not have been more accommodating. Ilona Alex completed the financing portion of the sale, with the utmost class and courtesy. These outstanding individuals are merely a reflection of Kevin Ollif, the GM in Buena Park. He's commitment to excellence is reflected throughout the dealership.

Nice & kind

Someone must have used their last 2 functioning brain cells when hiring their salesman Juno. Dim-witted and barely able to complete a sentence, he did a poor job of selling me a car that wasn't for sale.

Very pleased with the service. Chris Carrillo sevice adviser was very informative and helpful.

After several visits to BMW of Buena Park, I decided to purchase a previously owned 2017 BMW X5 40e. The Client Advisor, Samantha Hernandez, was very helpful and easy to work with. She provided a CARFAX, answered all my questions and let me take several test rides. She also was patient with no pressure applied. I had shopped the inventory and prices at a couple other dealers and found the price to be very reasonable. The whole experience was delightful. Based on my experience, I would definitely recommend BMW of Buena Park.

I would pass on going to this location. Redlining Buyers, Unprofessional, and I felt discriminated. First, I called to set up an appointment due to COVID and never received an email or confirmation. So when I get to the dealership I wait around for about 15 minutes with no one acknowledging me or trying to help, after waiting around i've asked one of the associates about what to do with appointment he asked me who I had my appointment. I told him I don't know who it is, he continues to laugh at my comment and tells me I'm wrong? Really? Is this how you treat a potential customer? Or is it because I'm young adult Asian American and you think that I'm just there to test drive nice cars? (Which I will continue to explain) Second, I called to set up a test drive for a very specific car and confirmed that the dealership had the car. Mind you that I had to go find a person to help me after 15 minutes, and wait another 5 minutes to have someone greet me to sit down in the lobby waiting area. Not an office. The sales rep comes out and glances at me up and down and decides to sit in the lobby area?While sitting in the lobby I asked the sales representative if they had the specific vehicle, he confirmed that they do not have the car at the lot at all but he can go ahead order the car from other lots from other lots if I order the car. Then he brings me into his office to show the other cars in the lot. Way to try to put a quick one without even checking out the car. At this point, I'm pretty frustrated that I've wasted my time for driving 30 minutes to the dealership, waiting for 20 minutes, and wasting my evening. And I feel as I was gauged by a sale rep to see if I'm a serious buyer or not? Is it because I look young? Is it because you think that I'm not serious about purchasing? Last, After he offers to order the car, I've let the sales rep that I wouldn't want to buy any car without driving it first. He continues to let me know that I need to qualify financially to test drive a car? Is it normal for dealership to redline customers? I was actually offended by this comment. So you want to run numbers pull credit to see if I can even test drive a car? That I would go to a dealership during COVID and expose myself just so that I can test drive a fun car? I can see how that it is in an asian area and they might have young adults who come in to just to test drive a car, but because I look the part I am quoted "We are not saying you are one" but we can't let you test drive a car that I set up an appointment to come in to see that you don't have without running numbers? Sure, this dealership might be a "luxury" car brand, but when you get profiled in to a stereotype, get the runaround, there is no luxury about the service nor the brand. I am severely disappointed and glad that I will never come back to this dealership ever again.

I would give a 5 stars for Kameron Scott who helped me find an awesome X3. John stepping in to assist us to complete transferring the car from Vista to Buena Park. Great team afford and excellent customer service

Very professional, friendly, and knowledgeable staffs. Highly recommended and will continue to use for future services

I had my oil change done at BMW of Buena Park a few days ago and I went to Scott my service writer, he was great, I got what I wanted and more. Great service by Scott at service Department, He was great and extremely professional, ask for him when you want to service your BMW, He got me in and out in the same day.

Very professional, friendly, and knowledgeable staffs. Highly recommended and will continue to use for future services

It took longer than I expected, but there was a good coomunication and explanation.

Great customer services!

Excellent customer support and service. Thank you for listening and addressing all concerns! Thank you also for your car service while my car was in the shop and for my car being returned fixed and clean!

I have dealt with Shelley BMW for many years and bought many cars from them. I had a long-standing relationship with the fleet manager and always had a terrific experience. So I was concerned when I learned that the dealership had been bought by AutoNation and all the people I had gotten to know were no longer there. However, new management reached out to me when my current lease came to an end and it was time to get a new car. To make things more difficult, this happened right at the beginning of the Covid-19 disruptions. However, I have nothing but good things to say about Kevin Oliff and his team. I got what I thought was an extremely fair deal. As importantly, they kept in touch during the entire build process which took months rather than weeks and delivered my new car to our home and drove away our old one that was being returned. All in all, a first rate experience and I will be a return customer at the end of the year when my other car comes off lease..

Easy, Breezy, Took my car to get its regular service and I was in and out in less than 2 hours. They are very professional and nice!

My service advisor Scott Book did an excellent job. Scott always kept me informed about the progress of the repair. The reason for not providing 5 stars is that the car has to go back next week. I still have an issue with my iDrive system.

Excellent service over all, meets all the service I needed. Very nice service advisor too

Good experience. Friendly, speedy, got a loaner, and fixed my car. I liked that it wasn't that crowded due to covid. In all fairness, my car is under warranty still. I will review again when it is out of warranty. My issue with most service centers is that they treat it like sales rather than service. Anyways, as of now, 100% recommend BMW of BP. Bjern was a very nice guys was well.

Very good service everyone its friendly I highly recommend

Why people not wearing mask at front desk please this it’s ignorance employees not wearing mask.

The advisor Scott was very professional. His timely response was impressive. I was annoyed when my car has those pesky notification coming on and off but Buena Park BMW handled it greatly. It was better and more pleasant experience than the other dealer I went previously. I also have to mention that both of your receptionist, Nicole and Sarah, was very attentive and responsible. All three of them are good asset to your department. Thank you for your service.^^

Take your in your car for one thing and upon arrival to P/u You find out that multiple parts of your car are now failing. The electric windows, seats etc. on top of that one of the technicians that was replacing the door lock on your car scratched the paint right off of it. There are now lights on the dashboard that we’re not there when the car was dropped off one week prior. Fraud, damage to personal property, The previous owners of this dealership went to jail for racketeering... makes you wonder

If you thinking BMW, that is where you go.

The sales rep (Samantha) was excellent. Kudos for the dealership for hiring her. Others that were involved were very good. The BMW we purchased is excellent.

Nothing to complain about. This BMW dealership has always been very friendly and answered all my questions. They've made recommendations that are beneficial both to me as the client. The level of transparency from employees at this location has been appreciated and has not scared me away from coming back multiple times.

It was my first time using valet pickup and delivery on my car, for service repairs. All went smoothly and on time. I would use this feature again. They also delivered the loaner car at the same time.

In and out - smooth process. Eric took great care of me and communicated well. Thank you Eric and BMW of Buena Park for the excellent service!

I had a warranty on my car and they did a great job and even found other problems and fixed them too. Took a little longer to get the OK but I had a courtesy car and really appreciated their thoroughness if fixing my problem

Routine maintenance went as promised.

Best customer service! Everyone was friends and going out of their way to please. Thank you so much for working with me and my schedule and finding me a loaner. I was able to complete all my tasks that day!

Buena Park BMW services are faster and convenience, and services managers are great.

Everyone is friendly and professional.

Very good customer care by the service and sales crew. Particularly Mario and Carlos.

Excellent customer service. I would definitely recommend getting your BMW serviced here. My Service Advisor Bjern made sure that my car got everything it needed serviced the same day I brought it in.

Excellent customer service. I would definitely recommend getting your BMW serviced here. My Service Advisor Bjern made sure that my car got everything it needed serviced the same day I brought it in.

Everyone at BMW of Buena Park went above and beyond to ensure that my experience was nothing less than exceptional. From the moment I called to schedule my appointment, to the moment that I picked up my car, I was extremely pleased and grateful for the time, attention and care that they put into my annual service. Scott Book is my Service advisor and he is always a pleasure to work with. He is respectful, knowledgeable and attentive. Walked away feeling happy and confident that my car was well taken care of, and that the staff really care about the customers. Thanks to everyone!

As always, had a fantastic experience and will return for my next car.

They are the best BMW service around the area.

I would highly recommend the sales department return calls even after the sale is final. I have purchased 2, I repeat 2 BMW's over the last 4 months from this dealership, I don't know if it's the Covid situation or they have just given up on customer service. I live in San Diego and drove all the way up there for a great deal on a 2018 530e. First they hood-winked me on the financing and to top it off they will not return my call or email concerning a missing key for the wheel lock. WTH, BMW pride themselves on service. I love BMW...I have 4 in my garage. Simply put, this Dealership should be avoided if you are expecting the same type of service most are accustomed to.

I have a X6 and a 530e, both were serviced by BMW of Buena Park and I couldn?t be happier. They offer free pick up/delivery for maintenance services. The process was swift and prompt. They texted and emailed constantly during the process to keep me apprised of each step. When my vehicle was ready, they called to inform the time to deliver and it arrived promptly as promised. Thank you! I highly recommend BMW of Buena Park for their excellent customer service.

First off, I’d like to say that my buying experience was quick and easy. However, months down the line a few problem arose after my car purchase. 1. less than 6 months after my purchase, I got some letter stating that my gap insurance was cancelled. I called the company who cancelled my gap insurance and asked them why it was cancelled. They stated that some mistake had been done by the dealer where I purchased the car. Fine. I have owned several cars and never purchased gap insurance so I’m sure it will be fine. Then, sometime later my car is telling me I need an oil change/service. Etc. I don’t really like to drive much so prior to my purchase, I had asked the finance guy (Paul Skinner) if I would be able to take my Audi to Rusnak in Pasadena. He said “oh sure of course no problem”. I take my car to Rusnak and tell them my car needs whatever is due on the dash, they provide me with a loaner and later on call me and then they say no, it can only go to Where I purchased my car or any other authorized dealer, or I have to pay. I specifically remember asking Paul if I can take it to Pasadena which is closest to me. Yes of course he said. I guess they tell you anything to get a sale. I would have rather he be honest than lie to me. In between that conversation he had mentioned he has been at BMW for years etc. so then I call him to ask why he didn’t tell me I couldn’t go to Audi Pasadena and he said well Im sorry, but I was new at that dealer, so I didn’t know that. So I tell him that now I have paid out of pocket ($397.89) at Rusnak Audi and he tells me that he can reimburse me for the amount I paid but not all of it I said well why not all of it? You told me I could take it there and they charged me $397.89 when they should have charged me $450.34 but since my husband takes his Audi there they gave us a discount. Paul goes on and on about how they’re not responsible for the charge since I didn’t take the car to them (BMW) i said well would he have told me that from the beginning, I would have gone there. Anyway, long story short, Paul said he would call me in a week to see about what he can do about the my refund. After calling numerous times and leaving messages, I decided to write here. Months later I have yet to hear from anyone there. Personally I wouldn’t buy from this dealership again because I feel the lies are unnecessary. Hopefully nobody else goes through this or something similar. I can call. Is there a direct number or name I can get to call? Thank you.

I received an excellent customer service from Chris. He is very nice and helpful. He is personable and knowledgeable. Thank you BMW for hiring good advisors!

OMG ! Waiting long time for everything Busy ppls don’t have time to stay in dealer lobby for long time

Easy to make an appointment. Clean and organized service department. Provide Lyft to my job and back. Loaners available with notice if needed. Carlos made sure I got the discount on my alignment and had answers to all my questions.

I left my car for two days and the technician never bothered to test drive and find issue .

Scott was a great advisor. We had an expensive repair. Scott and the service manager were able to reduce the repair bill. More importantly, Scott was very professional and courteous and prompt. I did have a choice to go to another local service dealer, but I chose to stay with Buena Park. Thank you Scott and the Service Manager.

I had the dreaded check engine light on my car. While I typically do all of my own work on my car, I decided to take it in to the closest dealership, as there was a minor recall that also needed to be corrected. I was assisted by advisor Linda Torres. Dealing with her was easy - she was clear, concise and professional from start to finish. Very pleased with my experience.

Amazing options, personalized experience, an objective to get you exactly what you want. Not just what happens to be in stock or easy to get, if it's possible offered they will find a way to get it to you in the combination of other specs you want instead of talking you in to just settling for something that's on the spot to get a sale and talk up the positive idea of each different specification compared to what specifications you came in wanting, knowing most people are excited about their new aquisition and are easily talked into getting a different package, a feature they really didn't care for, not getting a system they wanted, an alternative color, or some times pushed as far as going with a totally different model, knowing they will most likely regret these decisions completely. So go to a place that cares about you and what you want, not just what's currently in stock to be forced on you using mental gymnastics that wears off by the time you get home and you don't remember how you ended up buying what you did.... !!!!!!!!¡!!!!

BMW of Buena Park is managed and staffed by pros. They listen to your needs and make smart, knowledgable recommendations while avoiding putting you on the spot/pressuring you. Their open, honest approach quickly earned my trust and made my vehicle selection process a positive experience.

Measure to work with this team. Low pressure sale. Much appreciated.

Been coming to this dealership for years, always Great services and shows professionalism

The service I received at BMW of Buena Park was beyond my expectations. My Service Advisor Chris Carrillo deserves "Five Stars". He paid attention to detail and address all my questions and concerns during my maintenance visit. Your dealership has earned my future business, keep up the great work. Ervin Riggs

Great customer service and best pricing, thanks to Brennan and Bianca.

My last visit here at BMW of Buena Park was wonderful. My service advisor Scott Book did a terrific job at explaining everything to me in detail. He kept me updated via email and text through out the whole process. I highly recommend BMW of Buena Park for anyone who wants to have their BMW serviced the right way!

Chris was very honest and explained the things to be done thoroughly I was provided with a loaner and fulfilled the time promised to be done

Very good experience without appointment. Eric Kim is very nice and send me updates through text. Finished my car service faster and I didn?t wait too long. Thanks!

I highly recommend looking elsewhere for the purchase of your BMW. The sales staff is not informative during the purchase, and trying to get any information after the sale is impossible. I was lied to more than once when trying to resolve an issue after the sale, and never would receive a call back.

Scott was very informative and honest. Great job.............................

Very friendly and courteous and very informative. Chris Carrilo was very helpful in explaining the process of what my vehicle needed.

Chris was really helpful and knowledgeable at the service department and when I called to have them plug in my vehicle after service they actually did this time.

Great service , service Reps treat you with high respect and listen to your car needs .

Overall very satisfied. I have been with this dealership for many years and recommend them highly.

It was not bad . But l wanted to receive any gift .

Received great service from Bjern. Provided a loaner car and since the service was a lengthy process immediately upon arrival offered to have the vehicle delivered to me in San Diego after repairs were completed.

Christopher in Service was very knowledgeable and kept me informed throughout the entire process. Easy to work with. The dealership did a great job with the repairs. I would highly recommend to anyone needing to get their BMW serviced.

Yusef the sales person helped us out and he was able to get us good numbers. He showed us the cars and we were able to see the cars and compare. Overall great

One of the best service that we experienced. They were very helpful and will take good care of you. Eric was my service advisor and he was the best! I am pretty sure all the others as well too. Thank you again.

straight forward negotiation and recommendations with options

The service advisor was not welcoming. She didn?t introduce herself, She had RBF the whole time. She didn?t explain why there was a recall on my car. I asked her to explain it. It was terrible customer service. I would go to this dealer for future services, but I would decline her as an advisor.

The team at BMW of BUENA PARK are top professionals, who uphold their name to the highest standards. The facilities are clean, the staff aware, the process is well managed and the cars are clean. I could not have asked for a better experience!! This is where I am going back for the next one!!

I live in Los Angeles with plenty of BMW dealerships closer to me, but this is my third year leasing with Buena Park because of the ease and excellence of their service during the leasing process. Highly recommend!

Scott was very helpful when I call the dealership, he scheduled a service for my car the same day ,the whole team was very friendly Every thing was sanitized, I am very pleased on how the service was performed..

I had a great experience in the service department Linda my service advisor was really professional and answered all my questions regarding my vehicle.

Took my car for the recall on my BMW. Service representative was courteous and was friendly. He was also sensitive about sterilization about his office supplies given the covid 19 outbreak. My only comment is the long wait time when I checked my car in. I had to wait for at least 30 minutes before someone came out. I didn’t know the process whether I was supposed to go in and get someone or just wait even if I had an appointment. A sign would have been great but I understand given today’s environment.

Great service , great people, great service department, I will be a lifetime customer of this dealer

The service/repair on my 2011 BMW was great. The car runs like when it was new.

Overall, most of staffs who did their best for customer was good.

The buying process was fairly quick and I felt confident that my car was thoroughly checked as it is a used car, and that I got a great deal!

Better mechanics and services.

Great experience buying my new car from Jorge Zepeda! I could not be more pleased with AutoNation BMW Buena Park and how they went out of their way to get my new car from another dealership.

I received a great service from Eric Kim. I would recommend this dealership to my friends

fast service and excellent customer service!

Ricky is awesome! Best service tech I have worked with

Great experience on short notice!!!! Thank you!

no issues with car maintenance services with Buena Park BMW

Great experience. They tried to work with me financially and help as much as they could. They did service on my X5 quick.

AutoNation deliberately and calculatedly concealed an Engine gasket repair that costs us almost $8000 to repair. They advertise that they take the worry out of purchasing a used car, but they did the opposite. They did a great inspection, yet hid the results of it. When we had issues and requested an inspection report, we discovered that they had in fact discovered this prior to selling it, didn’t repair it, and then sold the vehicle to us without disclosing the damage. Now that we have discovered what they have done, they are refusing to pay for the repairs, rewind the deal or buy back the vehicle. This is clearly not a warranty issue since this was an issue that existed before we purchased it, and it was concealed from us as the consumer. We never asked (up to this point) for compensation for the extreme hardship this has caused. They are falsely advertising the quality of their vehicles and they know it. We have the documentation to prove it. Rather than doing the right thing here, they are refusing to make it right. Do NOT use this AutoNation dealership or ANY AutoNation dealership, as their advertised policies and actual policies do not match. They are not worry free, they do not care about the customer or the car. They are extremely deceptive.

Best customer service and that’s it....

Professional and fair. Had a great experience with my salesman Kameron and Nick the amazing finance manager!

Great service I have passed. Thanks!

We arrived at our initial appointment on time and the service department made us wait while they searched for our appointment. They were not able to locate the service adviser who initially setup the appointment. After about 30 to 45 minutes of waiting someone finally advised us that the mechanic that repairs the recall went home for the day and told us that we had to reschedule our appointment. It took the dealer about an hour to give us an update while waiting for no reason, which ended up telling us that we came here for no reason and the appointment should have never been completed. The experience was terrible as there was a lack of communication between the service department and the mechanics. And in the end, we had to waste our time and make another appointment.

fantastic customer service and always keep me updated.

Need to spend your hard earned money on a vehicle? I suggest going somewhere that actually cares about the products they sell and the service they provide. The buying process was terrible. All day, no offer of snacks or even water. I was buying a BMW for Gods sake. You?d think they?d at least offer a soda. I ended up buying myself a coke out of the vending machine after being there all day. The car we purchased actually was proven to be junk after taking it to a mechanic for post purchase inspection. When I returned the car I told the salesman about what the mechanics said. He simply shrugged his shoulders and said, ?I can?t argue with that?. Ridiculous. So he knew when he sold me the car that it was junk. This dealership is a total scam. Had to wait several days to get my money back. Truly shameful. Avoid

Great customer service, I totally recommend it for service

Always a great service here!! My service adviser Linda Torres is awesome!! Excellent communication and goes the extra mile to make the experience easy.

Christopher is an excellent service rep. Cheerful, kind, helpful. Follows through with what he says. Keep up the good work Chris.

5 star service and my advisor was prompt and had my car washed and down in 2 hours! I will definitely buy my next BMW with them.

EXCELLENT SERVICES. FRIENDLY AND PROFESSIONALLY ON EVERY SINGLE SERVICE.

Chris was very helpful and provided excellent service.

Amazing quick great service thank you all so much.

It was great experience. Peter was very professional and nice. And also signing contract process was. Very easy and convenient.

It was great experience. Our sales person, Peter was very nice and very professional. Also, contract signing process was very easy and convenient.

Peter was of great service, will come back when I?m ready to get anew car

Scott was very helpful and the job was performed in a timely manner. Very satisfied with this visit.

Friendly advisor, good service, all the people there are very helpful and they help you right away.

What a great place to buy a car! Everyone was so helpful and pleasant. From my salesperson (Hemet) to the finance department..... everyone so professional and fair.

Second airbag recall in 4 years. Took about 3 hours.

Ricky Roman was very helpful fully explaining the repairs that were necessary. I?ll definitely request him as my service advisor in the future.

Ricky Roman was a pleasure to work with, easy explained everything and was very nice.

They have very professional staff handling the service department

Scott Book is AMAZING!! My daughter’s BMW had a transmission issue. While being far from home, Scott had a huge heart & helped make the best out of a challenging & difficult situation. We feel so fortunate that she rolled into Scott’s service shop vs someone who might have taken advantage of her difficult situation. He even inquired about her safety getting home afterwards & helped us retrieve some items that were left behind. I highly recommend Scott & his team!

The staff is amazing, so helpful and always go above and beyond. Scott Book is awesome and always available to help with all my service needs.

I AM ONE HAPPY CUSTOMER, THE EXPERIENCE WITH ALL PERSONNEL I CAME IN CONTACT WITH WAS VERY PLEASANT. THE SERVICE ADVISOR WAS VERY COURTEOUS, FRIENDLY, AND KNOWLEDGEABLE. SERVICE WAS VERY EFFICIENT, THE PROBLEM WITH THE CAR WAS FIXED AND THE SCHEDULED MAINTENANCE WERE DONE VERY EFFICIENTLY AND IN A VERY TIMELY MANNER. THE COMPLIMENTARY CAR WASH, EXCELLENT! TWO THUMBS UP, AND KEEP UP THE GOOD WORK!!

Leased a new 2018 330e 16 months ago.. brought it into Dealership for standard oil change 3 weeks ago and was told that my tires needed to be changed and it was going to cost me ~$1200 for new tires on a car that had less than 15,000 miles on it and 16 months into a lease!!! I've leased numerous cars and have never had this issue. Greatly disappointed and will never purchase/lease a car from here again.

Ricky was helpful in making sure my car was up to date and advised me with when other things will need to be done which is great to know.

Very friendly - helpful-made sure that I was please with the car I brought

very good overall a easy place to buy a car, would recommend to a frend

Took my x4m40 in for service I was getting a message for the pedestrian sensor called Shelley BMW they scheduled me right away I was provided a courtesy vehicle not only did they fix the problem the found and fixed other issues that they noticed my service advisor was professional he kept me updated on the progress the work on the vehicle was completed on time. Outstanding service thank you Jacob and thank you Shelley BMW keep up the good work!

My experience was excellent and the service representative Ricky Roman was very thorough and professional.

Scott Book is amazing and always willing to go above and beyond! His honesty and realistic recommendations is what keeps me coming back to BMW of Buena Park.

Great service. Scott was very helpful in getting my car serviced and getting me a loaner that I could drive.

Best dealer ever I bought an X7 happy they give me the best deal that I could find thank you.....

Nice and caring service, and vehicles were in good shapes.

They staff was helpful and pleasant. It was the vehicle I was looking for.

Car was ready earlier than what I expected at a lower price that I was expecting.

I like warm welcoming reception. The price negociation was simple and easy, but the finace section wasnt easy.

satisfied - Needed regular service Leaking differential seal was discovered and was a warranty repair - flexible with courtesy loaner for 5 days - good service

Charlie was great. Quick to respond to your emails and text. Open communication, no hidden surprises. Made the car buying process very smooth. The only negative I had was the wait time to sign paperwork/finance. It may have gotten busy right before I got in, so all of the finance personnel may have been occupied. I had to wait close to 2 hours before I even got started. However, other than that everything went smooth.

The experience with BMW of BP and team was above excellent recently in fixing my left roof panel that keeps coming off my 2015 m3. I didn't expect BMW to warranty the roof molding that originally got replaced a little over a year ago (which shouldn't come off). They scheduled me in and took great care of me and the car with no push back. Waited for 1.5 hr something and it was fixed with a courtesy car wash provided. Happy to have my m3 back and in full fledged. Shelly has always stand behind customer service for me, great parking and their service manager Linda always stood morally right when needed. Thank you again and keep up the great work! Jeff W

Linda was very helpful and i was happy with my service

The The staff of BMW of Buena Park are always courteous, professional and excellent workers. Paul is my service advisor and he is always very nice and very helpful. Thank you BMW Buena Park for excellent customer service.

Great improvement from previous management!! I have been going to this location for about ten years, I really can tell the big differences in quality of customer service !

Had a great experience leasing my 530e. No pressure from the salesman who was also extremely helpful and friendly. I appreciated his professionalism and again no pressure attitude. We got a great deal according to tru car and other things I have researched. Highly recommend

I have been to BMW of BP twice. Once for routine maintenance and second time for a headlight issue. My Service Advisor, Chris, was FREAKING AMAZING! I reached out to him ahead of time and was able to secure a loaner vehicle and Chris kept me in the loop the entire time. He was patient, extremely helpful, explained things thoroughly, and is just a solid guy. He turned a potentially stressful experience into one where I felt confident that he and BMW had my back. This will be my go to dealership.

Overall buying experience was good. I was promised a full detail exterior and of the car by the sales person. I followed his instructions and took my vehicle for the promised detail a week after the purchase as my work schedule permitted. I was very dissapointed when I picked my vehicle and noticed that the promised detail was not performed, the exterior of the vehicle was only washed.

I go there because Linda is really knowledgeable and she really cares and answers all my concerns regarding my vehicle she has great customer service, she calls me when my car is ready and she?s always there to try to help me I really appreciate that.

The service was great. The staff is super friendly and helpful, especially my service advisor, Chris. My car was serviced in a timely manner and I will continue taking my vehicle to BMW of Buena Park.

It was all so very smooth. Drove my car home in a couple of hours . Very pleased.

Excellent and trustworthy. They did a great job servicing my vehicle.

I am very satisfied with the service I received at Buena Park BMW during the service provided to my 2018 BMW. Will definitely come back for all my car needs.

Amazing customer service and over just a great experience

Such a great experience. Everyone was helpful and friendly and I felt like a VIP

Our Client Advisor Peter Nicolaou was knowledgeable, comfortable, and professional to work with. He did a fantastic job and is outstanding. Highly recommend Peter to anyone looking for BMW at a good price.

Best Dealer I been too! Khurram Tai is the person you need to see to get a great deal! His attitude and customer service was exceptional and will absolutely let my friends and family know if they ever need a car go talk to KT!

THIS IS THE SECOND TIME WE HAD ERIC KIM AS OUR SERVICE ADVISOR, AND AS USUAL, HE IS VERY FRIENDLY, COURTEOUS AND HELPFUL, GREAT GUY. IT'S THE FIRST TIME THOUGH THAT THE CAR'S INTERIOR HAS NOT BEEN CLEANED, THE TIRES HAS NOT BEEN WAXED. WE KNOW IT'S JUST COMPLIMENTARY BUT THEY USUALLY DO A GREAT JOB AND THAT'S ONE OF THE THINGS WE LIKE ABOUT THE SERVICE DEPARTMENT. WE LOVE THE ALL YOU CAN DRINK COFFEE??????

Completed a standard safety recall service. Left my car all day. They didn?t wash my car as stated on the service paperwork. Said it would be another 45 minutes if I wanted to wait. No thanks, I just left. Par for the course.

Excellent service nd awesome dealership, Scott my service advisor was extremely helpful.

In August I used my tire protection plan replaced a flat tire, the copay was $50. One day later the new tire lost pressure and at moment I found a hole on the side of the tire and air was rushing out. It?s unlikely that I cause the puncture hole but I could not prove it. I had to replaced that tire again and paid another $50 copay. In my opinion Auto Nation such a big company could offer waive the copay as a gesture to show appreciation to a loyal customer. At that time I was recommended that I should have a wheel alignment done after tire replacement, and I agreed. Driving this car for almost 5 years I had run through a lot of bumpy road and never had any problem of steering. After I had my car back I felt the car was drifting to the right and I had to pull the steering wheel to the left in order to go straight. Since I had busy working schedule I did not bring the car back to the dealer service shop. This month I was call to schedule a maintenance service, I brought up this problem. The service rep said it had been so long, and it was difficult to determine it was inappropriate job. I said it was my bad and let?s do it again. The rep offered me a discount price. This time I was very cautious and I found the car is still drifting to the right, I still have to pull the steering wheel to the left to keep the car straight. As I told service rep: Choosing dealership service department paying a higher price for my car maintenance I?m trying to avoid hazard and expecting excellence. Travel multiple time to service shop and could be sure the work would be done perfectly really frustrate me.

Peter & Brennan in Sales and Paul in Finance were very helpful. Overall it was a positive experience. Love my new X7! 💕

Friendly, knowledgeable, and most importantly not pushy people at all to work with. They were patient, answered all of my questions, had cars ready for me to test drive. My sales rep would return my texts within minutes. Went to 4 different BMW dealerships and BP BMW is where I went back to.

After purchasing my BMW in August 2019, I left a negative review! I felt and still feel it’s important for consumers to be VERY cautious of this dealership! I would recommend never buying a car from the period! So with this second review .. I wanted to follow up with what had been accomplished or the lack there of since I posted my fist review !! ZERO !! Managment responded to my review and and asked me to contact them! I DID 4 times and NOTHING! NEVER A RESPONSE!! UNBELIEVABLE !! THEY can’t even follow through with a call back!!

Outstanding services and very happy. Thank you and will come back

The experience was as good as can be expected buying an automobile. My salesman Brennen was knowledgeable, patient, and a pleasure to work with. I would definitely deal with him again. The other players in the sale were also pleasant to deal with.

I had a great experience my first time with this dealer , I went to take a look and ended up leaving with Z4 . ( Hemat youssef ) super helpful, kind,and professional will definitely go back to him he was nice and not pushy at all. My first car from BMW and it probably won’t be last!!! Thank you for your amazing customer service .

Hemet made the experience as painless as possible. We were in and out within a few hours.

Ravi was the best! He was very friendly, helpful and efficient! I highly recommend him and this dealership to anyone who is shopping for a new car.

Miguel Hernandez was an amazing client advisor. He is knowledgeable and quick to respond to emails/calls. He was able to get us the BMW we wanted at the desired price. I would highly recommend him to family and friends.

The service was fine, this time at least. However, the car was very dirty when it was returned to us. There were white powdery fingerprints all over the place.

Great service thank you! Nothing else to say request too much to write for comments!

Positive experience at Buena Park BMW. First service appointment went smoothly.

If you take your car for service, there's only one perfect and most friendly service advisor you could ever asked for. Her name is "Linda". She is absolutely fabulous, professional, caring and super great for everything. Your car will be for sure in good hands if you ask her for your service advisor

My service rep, finance rep and sales person were all awesome! Thank you Scott, Ravi and Chad!!

I am a loyal customer of Shelly BMW and continued to to go here even after automation bought them. I was so disappointed in the first few service but yesterday was EXCEPTIONAL!!! The moment I arrived the guys welcomed you and walked you to the waiting area ( too small and was full). Then Paul my advisor called in few minutes and told me exactly what I need and since I was going to wait for the repair he UBER me to a nearby shopping area and pick up as well. The most important was the price, I asked few auto repair shops around my area and they are all at least$100 more than what I was charged!!! I will definitely come back to this place for the service and the affordability!!!

Friendly, professional and take good care of customer's vehicles.

Purchased a used vehicle and sold them my newer more valued one and they owned me the difference. I received a serious run a round in regards to getting my money for the car I sold them even though their commercial states you will receive a check the same time you sell them the car. I also purchased an extended warranty and when called to get service they said I had to bring it to them. Turns out I did not. I could take it to any ford dealership. After BMW has it 2 days they did nothing and told me I had to take to ford dealership. Very poor cus service.

The buying experience here was fine. The service a joke. I bought a CPO and a maintenance plan so I wouldn't have to worry about repairs for a few years. The problem is that you get treated like a second class citizen by BMW. They don't want to deal with you in the service department because they aren't making any money. They try to 'find' things that need to be fixed so they can produce a bill. Extremely frustrated, disappointed and aggravated. I will never buy here again. I submitted a complaint online to the general manager. Still waiting for a response.

Came out with a huge leak on the vehicle. I?ve took other bmw but never had an issue

Good service. Good facilities. Took me on the same day

They made it easy, Paul is great to work with. In and out of there and my car is back on the road.

Had a very easy and enjoyable lease buying experience at Buena Park three years ago and ultimately decided to work with them a second time for a new 36 month lease based on the reach out and communication I had with Lauren Simpers. Would definitely recommend!

They gave us a good deal. Nice sales person , Scott, very friendly and followed up well with us. Responsive. He was professional. The only thing which i think wan not they faut but made ourpurchase experience unpleasant was their conouter was down and took 4 hours to process things and ruined our plan for the day.

Jimmy was a great salesman making the buying processing really easy and smooth.

The service rep was fantastic., and she was very professional.

Ricky is very polite and knowledgeable in handling his customers. I rate him with a 10. Thanks Ricky.

My service advisor is very helpful, he did a great job.

I'm not satisfied with how the sales people miss communicate the details about the car. I bought Then they rather not fix the dent instead gave me a $250 accessories credit which I felt I have to take it and I don't have a choice.

Very helpful and professional team made our purchase experience very very smooth

Good people and very friendly but their compuer was down and took almost 4 hours to do our work considering the fact that we have already choseb the car before we cone.

In and out of the BMW in less than 3 hrs. The quickest buying experience I ha r ever had when purchasing a vehicle. The people of Buena Park were so attentive and I would highly recommend this dealership for ANY interested car purchase. Great job!

I have purchased BMW'S in the past however, I have never had the awesome experience I received at Buena Park BMW. The experience from being assisted by Ravi I felt the Ultimate buying experience for the first time; to the amazing assistance by the finance department and finally I receiving a a personal welcoming email from the sales manager. Talking about a December to remember. If you're planning to purchase a BMW start an Buena Park BMW it truly is the Ultimate Buying Experience

My experience purchasing my new car at BMW of Buena Park was a very good one, especially as it pertains to the salesperson that I worked with. Miguel Hernandez was my client advisor, and I recommend him highly. He is extremely friendly, and was very efficient throughout the entire process. I had been searching local BMW dealer websites for a new X4, but was not seeing the engine/color/options combination that I was hoping for. Finally, I saw one pop up on the Buena Park dealership's website that happened to meet all my criteria, so I inquired about it online. Miguel responded very quickly to my inquiry. Since I live some distance away from Buena Park, Miguel worked with me over the phone and through email to agree upon the price and loan details of the new car, and get started on paperwork. We also worked online to come to an agreement on the trade-in value of my Volvo, which I felt was a fair value, after looking that up beforehand on Kelly Blue Book. Once I arrived at the dealership, we took a quick test drive, and commenced finalizing the purchase. Since I went on a weekday, the dealership was not too busy, so I was a bit surprised at how long signing the loan papers still took in the finance department, but I was on my way three hours after arriving there. That was a little bit faster than other car buying experiences I have had, but still not as fast as I had hoped. I wish all car dealerships could figure out a way to speed up the entire process. The customer lounge area was very nice. There was a coffee machine that made several different types of beverages, and a shop with BMW merchandise. There was a television on, but the volume was quiet, and they had it tuned to HGTV at the time I was there, so it was not obnoxious. I am one of those people that hates being in waiting areas with TVs blaring, and I usually have earplugs with me if I get caught in that situation, but this was not bad at all. When I was ready to leave, and since I was not familiar with the streets and it was dark, I asked Miguel the best way to get back to the 91 Freeway. He got in the car I traded in and had me follow him to the onramp, since Google Maps and Waze were giving strange directions to it. Now that's service! So, in conclusion, if you find the car you love at BMW of Buena Park, definitely give Miguel Hernandez a call. You will be glad you did!

Slow service. Dropped off at 9 am for oil change and check AC. Was not able to pick until 6pm! Was recommended unnecessary service and purchase. My car was only 20,000 miles and they wanted me to change my tires and do rotation. No thank you!

We upgraded our car with every option except the M optional engine and now have rusting calipers that are extremely unsightly. We notice that the M rated cars have painted calipers. We think that for a car that cost $100k we should not have this kind of quality defect. Untreated metal in an area exposed to the elements is a poor design! The dealership expressed no interest in correcting the problem.

Horrible service. Place gave me an excuse that they didn't know my car was there when I had an appointment at 11am plus gave 2-3 other people in the lobby some sort of an excuse. Wait was 5-6 hours for an oil change.

I like it always makes me feel welcome whenever I go

My car is very good. And clean. Everything I like it.

Carlos was attentive and professional. I appreciate the pleasant and upbeat environment. The complementary coffee is certainly a plus. I appreciate the loaner vehicle, too.

Service advisor was excellent he keeps updating me on the status of my car. The staff on the drop off section was nice and she greeted me with a smile. Highly recommendable.

Sales person Miguel was very helpful got a excellent deal

Hands down, world class service and a needed lyft.

outstanding Service and well kept facility with provided conveniences while waiting for service ....Service has plenty of personnel to take care of my needs. And they pay attention to the customer

I had a limited amount of time to have the dealership replace my wiper blades. As it turned out I also needed a regular maintenance service on my brakes as well. I was concerned that this would all take more time than I had- I was told by Chris that my car would be ready by 10:00am still giving me time to make my next appointment. Not only was it ready on time it was actually ready 30 min. early!

The service rep was excellent, he called me or texted me on any updates on my car. He explained in layman?s terms what was wrong with the car. The car was fixed perfectly! Very satisfied with the service!

Excellent. Chris was a pleasure to work with. Very responsive and efficient

Thanks to Miugel I had a great experience to purchase my car yesterday he is professional and he was very attentive with my concerns ,also the gentleman who is helping me to go trow the financing process he was so helpful and patient ,also two lady managers all great , Thanks to all of you ,

Chris the service associate was so nice, courteous , knowledgeable and professional. He was very accommodating to assist me in my time of need. Simply Exceptional.

I reached out to several dealerships in the area inquiring about leasing a 2020 M4 Convertible. Kevin at Buena Park BMW, along with his manager Bianca, really went the extra mile for me not only in finding a car with the exact options that I wanted, but transferred it from another dealership and gave me an unbeatable price on it! I love my new car, and I was thrilled to have worked with Buena Park BMW.

My service advisor was spot on, great communication throughout my service and kept me updated on everything. I would highly recommend giving him a call.

It was great. I was in and out in my specific time frame. Paul was very helpful. Thank you!

Took my car for service. I had a great experience, service advisor Linda was so helpful.

After been disappointing with a previous order, Veronica Gutierrez did an excellent job re-ordering the vehicle in a very good timing. I got all the features ordered and she manage to get me an extra discounts to make me a happy customer. I definitely will do business with BMW Buena Park again, specially if she still works there. Thank you for all your attention and providing me with a pleasant purchasing experience.

Auto Nation system infrastructure creates benefits that other dealers don't have including fixed pricing (both good as their prices tend to be better than other dealers and bad as there is no wiggle room for them to discount any further) and the fact that you are able to change your mind a few days after purchasing to return the car. However, the sales person I worked with was not that knowledgeable about the car and process (he told me it was a CPO car which then should have another year of warranty with the car, which I factored into the purchase price but it wasn't really a CPO car). He also promised to send a few things that were missing from the car, but totally did not do as promised or respond to our several follow-up emails and calls. Plus, I asked about what phone app I needed to connect to my i3 to several staff there but nobody was aware of what it was, so I had to Google it. Overall good dealer but not the most competent sales staff.

I only had an oil change but service was quick and reliable! I had good experience here in Buena Park versus other BMW dealerships. I would recommended to others!

My Service Rep, Mr. Ricky Roman is really kind has great professional knowledge on all BMW auto matters. I am so happy with him.

I wasted my time giving my car to this BMW dealer service. For the second time, they fail to provide the standard customer service. First time in June I had an appointment and took them 30 minutes to talk to me. They made an oil change but no reset. Coming back in November to the only reset, and they won't check breaks as I asked them to do, nor fix the airbag. They said we would check during the week only, and I said fine, give me a loaner and I would leave my car until Monday. They said no loaner but they actually had 2 left. They even gave another person one loaner right after me and in front of my eyes although she didn't reserve. They tried to rest the oil change message and now, my car says I need an oil change... Again!! Apparently its also due for an Oil change, but they want to rest and then just give me the car back. The only good thing here is that Ricky was nice, and he made sure they wash the car.

fast service lift home and back

Ricky was great with his service he lose. To what I need to say in regards to the car. Explain the process and even got me a rental he also bundle the oil change that I need next month. It save me a trip back to the dealership.

Ricky was amazingly helpful and extremely professional and made my day to go extra mile to help me my car service going well. I thank Ricky again.

I would like to thank Hany Abdalla Salama for being awesome! I asked for a lot and was not patient at times. However, he managed to find exactly what I was looking for! Please if you are looking for a BMW come here and ask for Hany.

Ricky is very helpful and very detailed on what is needed.

Linda is very knowledgeable kind. She goes it of her way to assist and had good follow through

I bought my car from here and it was such a smooth process. They truly got me the best deal! I just also serviced my car there and it was the best experience i have ever had servicing a car! I will be back for sure and you have gained a loyal customer.

was able to set up a repair service at the last minute a day before and received an excellent service .

The whole experience, treatment by the dealership, and the people who helped us was all amazing. Car buying can be a tedious, frustrating, and stressful process but the representatives working with us made the experience genuinely enjoyable. Ali and Ilona were fantastic and provided some of the best customer service I?ve ever had.

Satisfied ! The service man who helped was nice and friendly.

Ricky in service went way out of his way to help me out when I was about to go out of town and my service light went on. He squeezed me in and the next day I was able to get the car back and went on the road without any further concerns! Thanks BMW of Buena Park!

Service rep was rude and arrogant. Did not feel welcomed at all.

Nice cars, but it seems as if the dealership is in transition? Ravi my salesman was great and very patient. He provided me and my wife with excellent customer care. The financial process was smooth and we love our new car.

Couldn?t asked for anything better, Linda Torres and her team are the best , displayed a high level of professionalism, knowledge and excellent customer service, car was properly serviced and delivered promptly, hope BMW Buena Park continue providing the service and attention to detail they have been doing for years, this is the reason I continue coming to BMW of Buena Park.

Very good price, friendly staffs, helpful salesperson

Was a loyal customer of another BMW dealership. Buena Park BMW is my new go-to BMW dealership...and Hemat Youssef is my new salesman!

Not 5 stars since I waited for 2 and half hours on the lobby. No treat at all only coffee

Ricardo the genius associate did not help me or do his job when he gave me the keys for my new car. He was not professional or being the front image of the BMW company?s reputation.

Basel was great. He never gave up on us. He made sure we left there with a car and got us the deal we wanted.

Service tech was excellent but loaner car process took too long. Only one employee could assist and he was extremely slow. They need to have more employees assist with loaners or find someone who can work faster.

Great service by Scott at service deportment, I was in and out same day, replaced all my tires and Alignment

Excellent service. Great salesperson - Sa.mtanha was a very friendly and effective and helpful.

This was once the best service center in Southern California. There now appears to be new staff that lack customer service skills and are quite unfriendly. It is unfortunate, however, it may be just a sign of the times.

The car I purchased had two major problems that the sales manager was trying to hide. The sales manager and sales rep was trying to tell me it was something different than I said. The next day same problem. They said it was a cold start and I been dealing with Mercedes for at least 30yrs and never had one to make rattling noise when you start cold or warm.

Very nice and helpful staff specially my advidor Linda

The whole team is honest and trustworthy. BASEL is the best there is. There’s no games when you get there and they go above and beyond to exceed your expectations!

Nice customer service. Need a better waiting area.

Very good service and satisfied and will be back definitely

Thank you for the great service!!!!!!!!!!!!!!!!!!!!!

Great place to buy a car, I was having second thoughts but in the end I feel I made the right choice

Outstanding ,fast and comfortable. See him for the next visit

Very pleasant experience. Linda took very good care of my vehicle and was exceptionally helpful.

Thanks to the great salesmen who helped us, it was a great experience. They were very helpful.

As soon as I entered I received welcoming customer serviceI have no complaints on the employees that worked with me or the gentleman at the front desk.

Great service. This last visit made up for the previous ones.

I had a great experience buying a new BMW. Ravi was very helpful and professional. I will stay with these guys. I highly recommend this place.

Scott was so awesome and helped me get all my car services done and get in and out the dealership quickly. 100% satisfaction.

Made appointment to come in to test drive a used Tesla Model S they had listed. I came in to the dealership, wasn't greeted by anyone. Had to call the sales rep to meet me out front. She then goes to bring the car our front, dirty and not charged. So I drove all the way down there and didn't get to test drive. I called their manager, emailed sales director, and left review on Yelp. They could care less. I'm done, I've exhausted more energy on this than I would've like. DON'T BUY FROM THEM.

Excellent...too bad i don't know how to tip them the Service Members...! Next time i will ask how to formally appreciate them

very professional and friendly staff. fair price on car. it was as advertised.

My service advisor, Ashlin Polatyan, is awesome! I called her to let her know that my battery was failing and needed it?s first maintenance service and she had me go right over to the service center to get checked in. She got my car all processed through and put me in the Lyft and got me home within 30 minutes. Next day, Ashlin was in contact with me and had my car back to me before noon.

I like the deal since you arrive, they serve you super fast and my advisor Ashlin Polatoya is amazing super friendly and helps me from the beginning to the end before my advisor was Fred but he went to another dealer and things happen for something ? Thx Ashlyn we appreciate you...

My car was there for 4 days and they couldn?t figure it out what was wrong with my car they wanted me to leave it longer and charge me a crazy amount of money

The best dealership! the fact that I just did get a used car and not BMW. The price is super low compared to all dealerships. Basel Tobellah the sales rep who assisted me did everything to give me the best price and I even have a trade-in with big negative equity. The price or the monthly payment that I git my car is the same price on the sticker with no trade-in! So I got a good deal and for sure no one can beat that deal! The finance officer Kim Costello/Costella did a great job and super nice! she talked to the director of the store to make the deal happened! She understands why I am trading my old car and because it's for the good cause, She did everything to close the deal! Thank you very much again for always helping me! You're the only dealership who makes things happen!

Ricky was my service advisor. He was really nice and helpful. As well as the gentle man at the loaner car department. Will be back when the next service is due

Miguel is the only person I would ever buy a car from. He goes out of his way to make sure the customer is happy and taken care of. Not only did he beat every other dealer in a 500 mile radius, he also did it while giving me a great experience. He was very upfront and honest with the whole deal. He did not try to upsell me on anything like you would experience at a normal dealership. Besides Miguel, Bianca(sales manager) and Kim(finance) were very helpful and patient while I worked out what I wanted to do. I am going to be visiting this dealership again to purchase a 2nd car for my family after the way they handled the transaction. I would recommend everyone to only go to BMW of Buena Park for all their needs.

Service was good. Service advisor was kind and real professional work. It took 2 & 1/2 hour with car wash, hope to shorten service time. Customer waiting room was not enough to provide relaxing time, need more chairs for busy time. Compare with last year, this week service much better and improved. Service advisor was great.

Only 1 key and no manual ! Over all ... poor customer service experience! If I could rate this dealership a negative I would! Buena Park BMW has got to be the worst place to buy a car!