Great dealership and friendly staff members. I bought BMW X3 M40i and i am loving it.

I placed an appt to have three tires on my car replaced two weeks in advance. This was specifically to make sure that they had the specialty tires in stock for the replacement. I arrived at 10:30 for the 10:30 appt and was told that it would take about three hours to make the change out and offered a loaner. Which I took advantage of. At 2pm (3 1/2 hours into the appt) I was called to notify me that they did not have the tires in stock and would not have the car ready until Monday. Monday I was scheduled to travel out of town which was the reason for the timing of the appt. With two weeks notice, the tires should have already been ordered and on sight, and if not, I should have been notified before I ever came in to the appt. If that did not happen, your systems should have identified that the tires were not available when I checked in for the appt. not 3 1/2 hours into the appt. I actually thought that I was being called to pick up the car not to find out no work had ever been done on it. I will not use your service again and when my lease is over I will not use you for future cars.

Dan Cao is the guy to look for when you need your car serviced.

Went in for service. Service adviser tried to suggest getting over $100 oil change while I was in for other service, when I still had 4 months of time left on my current oil life ( 2,600 miles left ). Its like they try to up-sell all the time. Adviser's average time to return a call - 4 to 6 hours! Unacceptable. Also, waited for TWO WEEKS for the service to be performed because they had to schedule me when they had loaner cars. When I showed up for appointment, they STILL had no loaner cars and took me to Hertz. I was however satisfied with the Hertz vehicle. Its just that my problem with the car possibly escalated from a simple hose replacement to replacing a hose AND a suspension component due failure over time from the bad hose. Possibly changing the repairs from $300 to $1500.

George Hernandez treats you like family he didn’t try to sell me just anything he worked with me we hit a little snag in finance but Nick was the best he got the deal done and Jake the GM was the best guy there and makes things happen. All the people I dealt with went far and beyond for me now I’m enjoying a 328I and gojng back for an X5

I brought in my car for service on a recall. I received my car back the next day, and later that day, there was a window issue. I called back my service rep, Dan Cao, and he basically dismissed me and refused to take any accountability that it might be an issued caused by BMW. He showed no empathy and had a take it or leave it attitude. Just from this experience, I wouldn't even buy a car from this dealership. I hope he realizes that every experience matters and now this experience has affected the sales department.

No issues at all with the service i received from the dealer. My issue is that i have owned BMW's for years and have brought BMW OEM parts to the dealer for install dozens of times. I brought a case of BMW motor oil (mind you, BMW does not produce oil--Castrol or Mobil rebrands it for a fee). I had 9 liters of BMW oil and OEM filter in my trunk and just didnt' feel like getting dirty and brought it to BMW of Buena Park. Once i was in front of the SA i told him i brought my own oil and filter (BMW parts). He proceeds to tell me that the dealership doesn't install "outside parts." I explained that the parts were OEM BMW parts and purchased at another dealer. He said they "can't warranty parts that weren't purchased here. That's BMW dealer policy." I immediately explained to him that there is no alliance of BMW dealers and that it is clearly BMW of Buena Park policy. I also explained that BMW doesn't make oil so his liter of oil has zero difference from my liter of oil. After going back and forth for several minutes i ended up paying for their oil+filter since i can use mine in 6 months anyway. I have serviced BMW's in 7 cities in North America. Never had a dealer tell me they won't use OEM BMW parts before. Clearly an opportunity to make additional margin on parts as customers are left with no other options if they want dealer certified techs working on their cars. Lucky for me i live in Socal and dealers are plentiful. I will be going elsewhere for my next service need.

Service was done in a timely manner. Shuttle service was prompt.

Easy making appointment over the phone. Greeter was friendly. My advisor, Mark Caudillo, was thorough and helpful.

Quick in/our service check in. Was shuttles home for free. Dan Cao is my service advisor. He’s professional and keeps me updated on service and return of car time promptly.

Mark Caudillo is an excellent service manager. He kept me updated as promised and the job was done right. More importantly, he listens to me.

Just got new tires for our X3 and Mark gave us a great price

all as expected for a BMW dealership; I had to leave my car so I was shuttled home and picked up the next day; In the past i got a free loaner car and I preferred the shuttle

Had a warning light for the passenger restraint system (airbag/seatbelt) and made an appointment 2 weeks in advance (was told that this is the earliest, which was OK by me). Was told that it would take a day to repair, but ended up 5 working days. While waiting for the car to be repaired, the customer service never contacted me to update the status, and I always had to call if the car was ready for pickup. If I knew it took 5 days, I could have asked for a loaner or made other arrangements. Very frustrated. The car is not ever 3 years old and already starts to have problems. Not a good sign. Will never lease, nor purchase another BMW.

I'm not very happy with this purchase. I was led to believe that the 330e will save me gas and that's not the case. I charge the vehicle daily and even though it says that 30 miles are available, the battery only lasts less than 10. I can't believe that BMW is deceiving their customers. This is my second BMW, but probably my last.

Good service, good people, overall great experience.

Long story short repairs took 20 days and battery was replaced.. After 14 days of text message updates, called Dan Hagar 714-249-2350 service manager, left message concern taking very long but no reply.

Ricardo at BMW Buena Park was excellent! We came in having a bad experience at another dealership and he turned things around and we are thrilled with our new car. We got a great deal and he made the whole process a breeze. Thank you Ricardo! My only reason for less stars for the facility is my wish is that the dealer had more snack options for the long car buying process!

Service guys are terrific. Service department meets all expectations, sales is a completely different matter. Unfortunately the sales department solidifies the shyster image of car salepersons. I leased a 2017 x1 in January this year after hours of negotiation. The deal concluded at night so a through inspect of the vehicle did not happen. The next day I brought the vehicle back as there were two deep scratches on the vehicle. My salesperson said I would not be charged at the end of the lease, but he did not note it in my file as I requested. He did take pictures of the scratches and emailed them to me from his personal email, which corporate BMW said they could not honor. I am a business partner in BP where this dealership is located and I allowed BMW to store 200 vehicles within our parking structure at a discounted rate. The duration was for 3 months, but I allowed them to extend this over a year. Upon terminating the vehicle storage contract, I included my above problem to the Auto Nation GM who did say that service would take care of the scratches. Service did attempt to remove them, but the grooves were so deep, they could not be buffed out. Additional irony in this scenario is brand new 2108 x1's are being TV advertised at $299.00 per month. My 2017, leased in 2018, costs me over $400.00. Buyer beware!

Mr. Brandon Lee took his time and effort making sure we received the best deal for the vehicle.

I have been a loyal customer fo this dealership from Shelly BMW to Auto Nation and never gone to other dealers even close to my place. My regular Sales representative - Hemat Youdseff is very helpful, honest to goodness salesman and most of all very patient. Also my long years of experience with this BMW dealer is very good one employees are very polite and helpful.CUSTOMER SERVICE is EXCELLENT and deserves 10 rating...

Israel was my service advisor , very honest and helpful.

The worst service i ever got. Stay away from this service. they changed my dashboard, horrible missing clips vents not in place and metal shaking inside the dashboard. My fist service here was horrible too. They released my car without oil in my engine. I have to stop at Autozone to buy oil.I sent pictures to my advisor and he never got back to me. The advisor was Dan!

Had Ilona Alex help us to get us extended warranty for BMW X5 ,got excellent help and Service, The experience was great the way she treat us

Muy buen servicio y más de Mark Caudillo es una excelente persona y nos ayudó mucho en todo lo que necesitábamos.

Easy & quick to get an appointment, satisfied with high quality of work and team services.

It was pleasant, professional and fast.

They did what they said they would do in a timely manner and it was less than quoted. Provision of a loaner was easy and convenient.

As soon as walked in service department i was welcome by Service Advisor Michael Lopez.I told him my car's needs and i signed the service agreement. I was given the option either have a seat in the lounge or courtesy car will give me ride home. Work was done in a timely manner and to top every thing my X 5 was washed and cleaned, i paid my invoice. A special thanks to Mr Lopez and the dealership for an awesome job.

With the change of company, I thought it might be different. I was wrong. Same great service, professional attitude and friendly experience. Great job Carlos!!!

Very smooth and amazing service. Definitely coming back!

Oscar was amazing and took great care of. He was honest, straightforward, respectful and very very nice. We would recommend him an all of our friends and family.

Purchasing A vehicle is difficult and tiring but, at Shelley BMW my experience was easy and energetic..quite the opposite that's for sure! ..

Service Advisor Linda Torres was very helpful

BMW Buena Park has the best customer service! Everyone was so helpful, kind and professional.

Our service advisor Linda Torres did a great job communicating with me and was very professional. Great overall experience!!

Kind, helpful and professional service! From now on this is the only BMW dealer I will go to.

Had our 2015 750li serviced here twice and both times I had to follow up for status and both times they didn't wash the car although its in the service order. Hoping things will get better with AutoNation taking over.

Excellent customer service can't say much for Managers! Make sure all work is completely done and working before leaving and check the history on your year of car and the kind of issues that come with it.

My service advisor, Israel was great. He kept me informed and made my visit for service on my 525I great.

I wish I puke rate less than this. They had my cars for two months. Gave a loaner that broke down on me. Had to push it. The car has been there for 3 months. Gave me a waxk xxx car like 3 series when giving them a 6. They split coffee in my car, tried to blame and then they admitted to it. Got my car and had to return it because it broke down on me again. ThEse people are milking me

17 320i isxa great little car. If you avoid the nonleather seats orvthe inexpensive glass guards its a great car to drive saves lots of mpg you can use as xtra power when need it without using your fuel. Great customer serive all around

I took my car into service for oil change and safety concern with car making unprompted jerking movement when backing up. The service write-up promised the car to be done on the same day at 1700 or 5:00 PM. The car was not done and no update. The car was in service for two days without any status follow-up even after the 3 voicemails follow-up that I left asking for status update. Finally, I came to pick up the car and not coming back to Shelly BMW again.

Thank you to Linda for great assistance. I think that my comment here is sufficient; however, the survey form won't let me submit unless I put at least 50 characters in this comment. I find that annoying. You should remove that requirement from this survey.

I passed my 50k mileage not long ago and I discovered during this service appointment my extended coverage was not the same as the coverage I purchased with my previous BMW so the needed repairs could not be covered as I was expecting. That was so disappointing and it’s not this particular dealership’s issue that’s Nick Alexander, however, I realize now that of the two repairs needed, one rather major and the other a small repair, the small repair could have at the very least been covered as a courtesy - it’s the daylight lamp malfunction so I’m sure it’s just a bulb! The advisor I got this time around was different from the regular advisor I’ve had before, Fred, which I don’t know why that changed??? Anyway this new advisor, Linda, only advised me to contact BMW regarding the major repair or maybe to see if a percentage can be covered. That was the extent of her help aside from what’s covered under maintenance plan but to further the disappointing experience, after picking up my vehicle I notice the lamp indicator still flashed so I called and left her a voicemail regarding lamp malfunction because I thought it would be covered by “maintenance” at least but she didn’t have the courtesy to call back and explain let alone offer to cover the cost for the lousy bulb malfunction to be fixed... I’m certain the regular advisor would have covered that service as a courtesy given that I was a repeat customer. I think it would have been a stellar move on her part but obviously she’s not into providing stellar service. The service person for the loaner, the greeters who take the car and send you off after pick up were nice and friendly. And previous advisor Fred, he was nice.

Israel was very helpful and knowledgeable communicated with me before and after the service was done! I would hire an employee of this level in a hear beat.

I took my car into service for a safety concern with car making unprompted jerking movement when backing up. The service write-up promised the car to be done on the same day at 1700 or 5:00 PM. The car was not done and no update. The car was in service for two days without any status follow-up even after the 3 voicemails follow-up that I left asking for status update. Finally, I came to pick up the car and not coming back to Shelly BMW again.

Had to wait an hour and a half to pick up my car. They only had one employee retrieving cars.

Very helpful advisor, good service, very respectful employees from the drop off to pick Up

Great service as usual! Service adviser Fred makes it easy. Loaner car provided quickly.

The people were awesome. Friendly, knowledgeable, helpful. However, the shuttle service was absolutely horrible. I had a 7:15am appointment to drop off my car and we didn't leave the dealer until after 8am. There were 3 people in the shuttle (which was a BMW 330). We drove north into Fullerton to drop off one person, then south to Anaheim to drop me off at work. I didn't get to work until 8:40am... 40 minutes late. My driver was friendly but they really need to rethink the shuttle. They use to use Uber for each person.

My experience with BMW of Buena Park has always been good. They used to be SHELLY BMW but I think they changed management so I will see how the service is like compared to when it was Shelly BMW. It doesn't seem much different as our adviser is the same person and he always helps us out and is very professional. Mike Lopez has been great through all of the times we have gotten our car serviced there. He answers all of our questions and really takes good care of us. I really trust him to take good care of my car and the facilities are great.

Cyndaa was the best. My experience could not have been any better.

One of the rare dealers here in the LA area that participates in the i flexibility mobility program without any ridiculous requirements or restrictions

Michael was excellent!!

Wait three hours after making a reservation.

I got the best deal by steven thai the best guy he's helpful and very kinda and generous and uplifting made me feel comfortable with my 328i Purchase it's the ultimate driving machine

Appt for end of lease pre-inspection resulted in pull ahead with last lease payment waived. The vehicle build I planned to order was located at another dealership and was delivered to Shelly the same day. Steven Choi was efficient and processed the new lease/return expeditiously and stress free. Great job Steven! Shelly BMW continues to earn my respect.

Third time getting a vehicle here. Excellent customer service. Make sure to ask for David Kim. He helped my wife and I to make sure we got into the vehicle we love!

Great experience! David Kim was very knowledgeable and helpful in the process of getting my next car. He helped me find exactly what I was looking for. I would recommend him and Shelly BMW if you are looking to buy a BMW!

Steven was very nice and professional. I did not feel pressured to make any purchases.

Perry and nick the nicest and sweetest guys i’ve never met in entire whole BMW sales stores! I had really wonderful experiance with them! I got a new car lease with them and i’m really saticefied with my new car and the deal!! Thank you so much for every single things you guys did it for me:) xo

I’ve been to there few days ago. Before I went to there, I made an appointment with sales person. And i sent the vin numver in order to check the status of the car. Maybe his name was branden.. He said the car is ready, you can see the car anytime. However, the car was not ready. I couldn’t see the car as well as couldn’t get any informations. Even they didn’t mention when the car will be ready. They only said the car was in the bodyshop, so you couldn’t see the car today. They did not care my appointment. I think they do not know how important appointment with customer is.

Best experience buying a car by far. Thanks to Ricardo Vargas I found the car of my dreams. He knew his product and good customer services. Highly recommend buying from Shelly bmw and ask for Ricardo vargas.

Excellent experience. I just wanted to look at a few cars and the Genius Aileen was very helpful.

Shelly BMW has a exceptional team of professionals to guide you through every aspect of buying your car! I worked with a "Dream Team" or as I call them, The Trifecta! Oscar Contreras, my client advisor was professional, patient and provided an excellent shopping experience while I was choosing a car. Once I selected my GORGEOUS BMW 4 Series Gran Coupe, I worked with Nick Nguyen, the Finance Manager. His knowledge proficiency regarding warranties and ensuring I had the best options for my unique needs was exceptional. Finally, I had the pleasure of meeting Kyle Blackburn...What an asset this young man is to Shelly BMW. He is an engaging and friendly "BMW Genius" who knows EVERYTHING about my car! I learned so much during my delivery and my follow up Encore appointment with him! He assisted me in setting up my BMW Connect app and thoroughly explained EVERY feature. He even personally washed my car during my follow up visit! I believe there is a bright future for Kyle on the BMW leadership team. Thank you to Shelly BMW for a terrific experience, from beginning to end!

Steven was very helpful and patient with me. Not only did Steven get me into the car I wanted, but also at the price I requested too. Thanks Steven and Shelly BMW!

The one thing holding the score up to a 4 is my latest service manager Linda, awesome lady and she gets the job handled. Of nlot for her I will give a 3. I never had an above average experience here and had a couple below average experiences.

Well...everything fine since my first car until my yesterday deal..new 3 series it’s a 5th car I bought from Shelly bmw..the same salesperson..!

Friendly staff, cool facility, and great selection of Bimmers, plus its right off the freeway. Thanks for a great experience!

This dealer ship is one of the best in the world if not the best.i have 2 528i and always bring both cars in for service fine friendly people and always ready to help.

Bad experience bad customer service, I will never go back to this location, my warranty expired today and I went there today for service they told me that my warranty expired yesterday how is that if my warranty expired 04/13/2018,how come it's expired on 04/12/2018 as they say ،it doesn't make sense at all ،so they can make the money

The best around!

Eloy made this such a quick and easy experience. I would definitely recommend this dealership to anyone interested in purchasing a new car. Thank you Eloy Maldonado!

Excellent service and fast. Needed someplace to teleconference and they put me in a office while I waited.

Gracias DIOS LOS bendiga

Look for sam he gave me the best deal on my 4 series!!!!!!

Look no further, Shelly BMW is where your next buy or lease is at. Simple. Had such a pleasant experience in the hands of Eloy Maldonado, this guy knows his product hands down. If you’re in the market for a BMW, make sure you stop by Shelly and have the knowledgeable take care of you. You will not regret it.

I would definitely recommend this place to my friends :) Great experience at Shelly; Sam was super helpful and kind. Excellent car buy from Sam. I really appreciated him

Visited the parts department and found them to be very friendly and helpful. Plus they had the part I needed in stock.

I had a great experience at Shelly bmw, very nice and attentive staff and very clean facility. They have a lounge area with numerous amenities, even health food in the vending machine, who has that? Eloy Maldonado was amazing to work with. We discussed the deal, I came in, and done deal. I had a lease return that he got me pulled forward, out of, as well. Go work with Eloy Maldonado and his team, (1) he’s a great sales manager, he just deals, no games, no drama. You get what’s best, he will take care of you. (2) he’s like a General Manager, he sold me on Shelly bmw and the experience you get from a top tier facility. They have a lot to offer and cars that range from unbeatable 320i loaner deals to the premium offerings like a M4 GTS in their showroom. Very capable dealership that has put on numerous events for the bmw crowd and surrounding communities. (3) he’s like a bmw concierge, the people that know everything about the car and help you setup. He can set it up personally. Very knowledgeable. He’s also an owner, he owns and drives bmws himself. He gets it.

I was a long time loyal customer at SHELLY'S BMW until THEY CRASHED MY X3, that I purchased back on 9/28/17. I had taken it in two weeks later to upgrade the rims & was told my X3 would NOT be taken off the lot. THEY HAD MY CAR OVER 3 MONTHS FOR UPGRADE/REPAIRS. I WROTE LETTERS/EMAILS TO THE GENERAL MANAGER & WAS COMPLETELY IGNORED. I WAS ASKING TO HAVE MY X3 REPLACED, BUT THEY WOULD NOT LISTEN. It was also difficult to speak with the staff. THEY RARELY RETURNED MY CALLS. A MAJORITY OF THE TIME I WAS IGNORED. I ALSO PAID FOR MY OWN RENTAL FOR A TIME. I was also told they would pay for damages & NOT REPORT IT TO CARFAX. I TOLD THEM THAT WAS FRAUDULENT & how could they do that. TO DATE THEY HAVE NOT GIVEN ME THE POLICE REPORT AFTER REPEATEDLY ASKING FOR IT, NOW I KNOW WHY. I RECENTLY MANAGED TO GET IT MYSELF & FOUND THE EMPLOYEE WHO CRASHED MY X3 DID NOT HAVE A DRIVERS LICENSE. At the end of this ordeal, I attempted to trade it in. THEY WERE GIVING ME WAY LESS THAN WHAT I PAID. SHELLY'S BMW are crooks. I will NEVER purchase another car from them!

All I have you say is talk to Eloy he will get you what you need how you want and really take care of you. If you see this Eloy thanks for helping my dad get his 2015 328i you are a great salesman!

Great service. Sam helped me get an awesome car. Couldn't be happier

Okay

I got helped by Sam Cherri and he offered me awesome service and great price on my car and I couldn’t be happier

친절한 서비스와 편하게 쉴 수 있는 고객센타 다양한 차량을 볼 수 있어서 좋네요

Buying a car that was a pain... But when you get a Salesman like Sam Cherri to help you out it's not too bad great person great salesman I will refer him to anybody who needs to buy a BMW..

the service center is the worst in SoCal BMW dealers, every time I took my car to shelly, I get lies over lies, and the techs are not even knowledgeable about actual BMWs, as apparently they are “certified to me”. Customer service is also the worst, when ur in the service center and you find yourself standing around looking for help, as 4-5 employees walk past you without any type of greet. If you can avoid shelly bmw service center, I would highly recommend it, they are not knowledgeable what so ever on these cars beyond a oil change. Told me “My Vehicle is HEAVELY modified” do to a aftermarket reverse camera LLOLL. Only reason I kept going to Shelly, is it’s walking distance from my residence.

My salesperson was Sam Cherri. He was very attentive and considerate from the beginning to end. I had some major complications during the contract review process which was entirely my fault because I lacked the credentials required for the purchase. However he did all he can to make it work- getting subsidiaries to complement my lack of credentials- and it really did! Sam, hands down, is the best salesperson I've met so far in my life. Thank you Sam and Ill see you soon.

I just want to say that Cynda and the whole staff at Shelly BMW make the car buying experience a pleasure.

Truly exceptional experience working with Rick and the Shelly BMW Sales Department in leasing a new BMW M3. Nothing but high notes for Rick, Gerald (Sales Manager), and Nick (Finance Manager). From structuring the deal, FedExing the paperwork, and arranging transportation, these guys are the best of the best. Would recommend to all in the market for a BMW.

My Client Advisor Jordyn Coon was extremely helpful and very patient. I will most certainly refer anyone interested in purchsing a BMW to him.

Great experience and excellent service. The salesman Basel was very attentive and very nice. We love that he wasn’t pushy and actually listened to what we need.

Just got my second car from Shelly and will definitely be loyal to this place.. Basel is on point, no hard selling! He's the best client advisor ever!

I recommend Basel as a salesmen , great guy and will try his best to get you approved 💥💥

Had a Great experience with Basel Tobellah! Swift and easy process, got the car I wanted at an outstanding price! Highly recommend to anyone looking for not only a BMW but for a family like experience!!

Our family has purchase 5 vehicles with Shelly BMW from Basel and his boss David. Great Management Great People. Basel as always thumb up👍. Thank you very much.

Super Rude, didnt even have a loaner car after my new X5 broke down and people there dont care about you. Go to Mckenna, way better service

Best customer service I had in awhile. ASK for DAN Cao, very professional, upfront and honest. I came from Vegas this weekend, unfortunately , my SUV acted up, I went straight to this dealership, was able to get my car in <24hrs timeframe. Had him before, this guy you can count on. Shelly BMW, job well done!

Kyle, Steven, Nate and Nick are a great crew! Thanks!

I like how my internet sales manager (Ethan) was very helpful without being pushy. Their great service continued even after we had closed the deal. I went back with some additional requests about my CPO vehicle, and they addressed every single one of them professionally! Thank you for going above and beyond.

Nice and smooth, no pressure dealership. Jordyn and Nick are the best. Thanks guys. Just bought my 2nd BMW from them.

Just want to say thank you to mr. Carlos for taking care of me and my 550i

I only take my BMW m3 to Shelly BMW due to the kind and friendly service the team there provides and especially the great customer service from Israel Garcia thank you for all you do

I’ve been getting my car serviced at Shelly for more than 3 years. Out of all the service agents DAN! Is by far the best. He truley cares for his clients and will accommodate his schedule to fit yours . It’s always an easy smooth process and a positive experience

Israel Garcia is hands down the best service advisor I have ever delt with. I have owned a number of different luxury brand cars and I have never received the premium service that I get from Israel. I can call him on a moments notice and he can get my car in and have a loaner ready for me when I get there. He knows how to follow up and update me as to what is going on with my car. When I go to pick it back up, he has it cleaned, vaccumed and waiting for me in the front. As long as I own a BMW I will always take it to Israel Garcia at Shelly BMW!!

For all people who is trying to get a car, Israel Garcia is the guy. Hands down. Amazing customer service and well treatment. Highly recommend him for service or any purchases. ��

I’ve been getting my car serviced at Shelly for more than 3 years�Ask for Dan! When you decide on taking your car in ! He is one of best service agents and truly cares for his clients. Plus he is hilarious and always makes the time fly in servicing!! You’re the Best Dan ��

Good service

Part department is very helpful

Good

Love it Best car I ever bought

They take care of you right.

Honestly I want to give them the benefit of the doubt but too many things point into the realm of shady car dealerships. But at the same time the dude did his damndest "or maybe makes it seem like that". If I go through with this I'll have put a bunch of money down, and I'll have a $500 monthly car note for a base 2014 BMW 320I. I came in to lease a 2018 320I. Which that went from a bunch of options to 1 option. Their credit system is sketchy. Also his number changed from higher to lower. I can do the lease price with my eyes closed. But they were in constant contact etc. It's good that they didn't give up on me but I can't help but feel that I'm being raped. Also a good amount of the staff I encountered is just rude. And it's not a busy rude type thing. It's a think they're superior thing. I get that from the customers because the stereotype... Also A staff member with an evo ran the wrong way then cut me off as he went into their garage where they work on cars.

I know everybody says this, but I truly do not post reviews at all. But, this place truly deserve a review. This place has truly the worst service. In total, I went here 4 times (only because it is right next to my house), spent god knows how much, never once I met the agent with in 10 min. I always make an appointment, however, EVERYTIME, they claim they do not have the records of it. Once they reluctantly signs me in it takes at least 30 min. to see someone. Today, I waited 40 min. and I had to just leave out of anger. Meanwhile on the waiting room TVs are blaring how great the services are at their location... Just a shame.

nice place

I had booked an appointment at 1 pm online 12/11/2017. I made printout from the appointment, I got to Shelly bmw at 12:45 the service department personnel try to me I do not have appointment first, I showed him my paper and he wrote my name on the board, waited for 45 minutes 4 more customer came and he was working on the computer not pay attention how many people are waiting I ask if he can call for someone to come and help us. He said sure nothing I left the dealer ship at 1:35. I won’t go back there anymore. I am Mercedes customer that just bought bmw 7 series to have better or the same service. Very disappointed.

Truly terrible service. And don't expect any call backs to voicemails you leave your service representative.

Worst service department" I went in for routine maint service for 2016 BMW 650I and several other issues. The service rep was nice but didn't explain when will be ready and he wrote down on the service order that it's promised by end of the day. I waited till 5 PM and no one called so I just decided to stop by and the service rep was gone and another service rep saying that no way it could be ready in the same day and didn't even looked at my vehicle. I understand that their job is overbooked or maybe it will take a couple of days to do it. My point is no one called or explained to me that it will take longer and they don't even know when will be ready. It will be my first time and last time to go Shelly BMW for anything.

Clean environment. Well groomed employees . Top dollar items. Better be ready to spend some cash on that...

I wanted to give this dealership the benefit of the doubt but the reviews are actually valid! They lie to you to get you into the dealership. They offered me a great quote online and told me to come ASAP because someone put it on hold. I called to make sure the car was available for me to buy. They made excuses that the car has to come from the storage, so I waited then they said it had to come from another dealership, so I waited then they said it had to go to the body shop and it would take 2 days, so I waited, then I called several times but I could no longer get a hold of the salesperson!

LIAR, LIAR, LIAR!!! I was receiving a email from the "internet sales manager " who names Daniel Garza , he sent me a very good offer with very sincere attitude, so I decided to lease the car which he suggested. I was called yesterday and talked with Daniel asking when is the best time to get the car, I am available either today or tomorrow, Daniel told me to better come tomorrow morning and he will be there at 10:30, is just because is raining now and he have to leave at 5pm to pick up his daughter, so we have a deal to meet at the second day. Here is what they will cheating you, when I go to the store they ask me which Daniel? Oh, Daniel is not working today, he is not here. And then sent somebody who is Daniel's manager helps me , he asks me which car I am looking for, and go check told me I am too late because they sold the car last night, and he can show me the other one which is more expensive than what I am receiving the offer. I was asking a day off and come to see Daniel to get the car, so I asked why Daniel off today? we scheduled to meet up today , then he said he's here but he have to do something can't not help me. I feel like I am been treating and they are not care at all, like this is the way to doing their business all the time and no body saying that is wrong. Finally I said I don't like the way you treat your customers and I want to talk to you manager he said he is the manager, and I said I want to talk the general manager , he let me wait about 20 mins and come back say follow me I bring you to the manager office. WHAT? I waited 20mins long for getting the permission to go to the office to see your manager? Shouldn't your manager come here to see me and apology? I am buying something but not selling! I am seeing a lot negative reviews on yelp about them, and if you think why their business is slow that's explained every thing. They won't be last long for the business since they treat their customers like a fool.

I recently leased a x3 2017. People were very nice , helpful including their customer service. I got the best deal from them comparing to other dealers even though my FICA is not that great.Thanks to Daniel, scott, and cassandra.

Was great opportunity to meet Eloy ,he was great person to deal with, honesty, trustworthy, and pleasant, Thank you for introducing me to my new toy

It has been more than a month since my wife and I purchased our BMW from Shelly. I waited this long to post this review because I wanted to give the dealership, mainly the sales rep Robert “Bob” Richardson, sometime before posting my rating and opinion. We are very disappointed by the poor customer service we received from “Bob.” In my opinion, he is the stereotypical sales person (not a good thing). He will make an effort to earn your business but once the deal has been made he falls short of being a professional. In our situation, we purchased a CPO that had a scratch on the bumper with a decent touch up. Once the car was delivered, the touch up had been buffed out and exposed a noticeable black scratch. We showed the black scratch to Bob and he made a call and told us that he would be in contact with us. It took several days, and us reaching out to him, to hear anything about scheduling an appointment. He never made an effort to reach out to us. The touch up was a disappointment. What we got, at best, was a mediocre touch up. We called Bob and he informed us that he was going to look into it and get back to us. To this day (way over a month), and after several voicemails and emails, we have heard nothing from Bob. There is no excuse for his lack of communication. As we clearly expressed numerous times, all we requested was for the car to be in the condition in which we purchased but was not delivered. On a similar note, there is another rep there you should avoid, Steven Choi. We had the unpleasant experience of dealing with him on our first visit to Shelly BMW. In our experience he was arrogant and condescending. He was extremely pushy and tried the old sales trick of thinking he was doing us a favor. With a sales rep like that, it was easy to walk away. In summary, my low review is based on our experience dealing with Robert “Bob” Richardson and Steven Choi. If you are thinking about Shelly BMW, take my opinion, you will be better served dealing with someone else at the dealership or another dealership altogether. ***Update*** It has been about two weeks since I posted my review. Within a day or two of posting my review, there was a response from "Mike Rich" with a phone number to call discuss my concerns. I gave them the benefit of the doubt and called. Not surprisingly, I was sent straight to voicemail. As expected no response from Mike or anyone from Shelly BMW as of today. It is my opinion that they post a response to present themselves in a favorable light as willing to resolve or discuss any concerns from customers. Based on my experience, it is a meaningless response and those considering Shelly BMW should not put to much stock in their response. Based on that additional experience, if I could, I would rate zero stars. For others considering Shelly BMW, it is still my opinion that you can find a comparable price at a different dealership and probably be treated in a professional manner as a paying customer

We found the vehicle of our dreams on the internet here at Shellys. On the last leg of our five hour trip down south to test-drive said vehicle, parts had been stolen off it the night before. They remedied the problem and treated us very well. This place is awesome and the people are great. The process was pretty quick as well. Florence and Scott care about what they're doing. It was refreshing for another car buying experience.

car washed and detailed yeah right i'm a professional car detailer and i know how to clean cars i just detailed customer car she was so mad because you guys ripped her off was at least 2 mm of dirt on the steering wheel was really bad idk how much you guys charged her but i never saw this before and specially from BMW i'm GERMAN live here since 1 year and normal i'm mad too because BMW quality represent every German so please take care and do great jobs or your guys need to check all the cars again before the customers take it and by the way the car wasn't there only for detailing (INSPECTION)

VERY SHADY BUSINESS PRACTICES! I was attempting to buy a used car from them yesterday, a small purchase not a big deal, however a big deal for me as I am in grad school and recently totaled my car and just wanted to buy a car cash out the door. I told them this, and they still ran my credit and tried telling me they needed to do this to identify who I am, thats hogwash, thats what a government id is for, dealerships have no obligation to run your credit to identify you on a cash deal, only if you are financing or making questionable purchases over 10k, then they have to run your name against federal agency watchlist but not your credit. Then they tried to get me to sign a credit application, although, I was purchasing the car with cash, and the finance guy tried to coerce me by saying, "I had to!" I explained to him, I am not applying for credit and I am not completing a credit application. After telling me I can contract the car without any obligation, and if the car is not to my satisfaction upon pick up, I can refuse to take it, the finance guy, again tried to get me to sign a buy back agreement where if I decide to return the car after 2 days, I will have to pay $250, and a $250 restocking fee plus a deposit of $500-1000 after Eloy Maldonado in fleet just told me I can contract the car with no obligation, only if I take the car off the lot. Realize, this was Friday, September 15th, two days would have been Sunday, September 17th and the car wouldn't have even been ready for me to inspect or take until Monday, September 18m, 2017. However, they did allow me to take the car to have it inspection with one of their employees. The independent garage discovered that the catalytic converter was malfunctioning and another sensor which would not have passed a smog check, and would have cost me over a $1000 to repair, plus additional sensors and computer errors that were malfunctioning and giving errors. I walked away, and told Eloy Maldonado in the fleet department to call me when the car is ready; smog has been done, malfunctions and computer errors have been cleared. Watch out, buyer beware!

They try

Greatest selection in north county!

I know this may sound a bit "Cliche", however, I rarely have the time to write a review, but the service I received at SHELLY BMW, must not go unnoticed. First, let me preface my review by saying, I wasn't in the market for a BMW... On the recommendation of my fabulous broker, I went to Shelly BMW ( unaccompanied) to test drive one. I was met by Robert Richardson, who I found to be very welcoming, unassuming and accommodating, as to finding the right fit for my style. After the drive, i was waiting for the hard sale approach ( you all know the one...), but not from Robert, he focused on my thoughts about the car, and I politely said, I'd discuss it with my broker... I WAS BACK THE NEXT DAY WITH HIM!! Robert was of but Florence was well aware of my experience. It was as if she was psychic, but nope, no customer goes unnoticed at SHELLY BMW. Florence found my car, did the numbers, ( without pressure) and I was off to Finance where I met Nick Nguyen who had to be the most sincere finance person I've ever encountered, making sure all was understood. I was out in 2 hours, if that... just when I thought this has got to be one of the most memorable car buying experiences ever.. out walk Aileen Melendez to walk me logistic of my new BMW..soft spoken and confident, she did this with ease... I would certainly recommend Shelly BMW for those in the Market for a BMW.

Several weeks ago, when I brought in my car for oil change they quoted $300 for a parking sensor that "dropped" into the bumper so that it was no longer working. The service advisor said they need to remove my bumper to place the sensor back into the place and this is a very labor intensive process that take over 2 hours. It is not covered under warranty since the sensor is not broken it is merely misplaced. Well that did not sound right to me so when I try to reason with him he started to yell at me on the phone. I declined this job. When I went to pick up the car the rep said. "Mam, if you like you can take your car to any other dealer, any where" looked right in my eyes. It was pretty rude and he was trying to intimidate me. Today, I brought my car for a paint job a local body shop. The owner of this shop fixed my parking sensor and place into its spot under 2 mins, free of charge. I will never bring my car to Shelly BMW again.

Gave me a good price for an expensive part

This place got the worse sells people the manager keep talking without even listening to me , I called Ethan Amaral manager because he could not do the loan , I spoke to manager he was only talking telling me what to do without accepting to listen to me ,when I told him I don't like the way he is handling the call he told me buy a car from somewhere else , I will and everyone else, customer service it should be #1 not with them

Just pickup a brand new x5 at Shelly BMW in Buena Park, CA and the experience with Mrs. Florence Linares was absolutely first class, she was very helpful and patient with us. She understood exactly what we are looking for and not putting any pressure on the whole process. We highly recommend this dealership & Mrs. Florence for your next BMW. Thank you so much for your outstanding service.

Great service and attention. New bimmer loaner with 150 miles per day included.

Ethan was truly a pleasure to work with. He worked with me to get the best deal on the model that I wanted. Kyle also gave me an exceptional tech lesson to learn how to use all of the functions this car offers. Shelly BMW is a great place to do business. Highly recommended!!!!! Don't forget to ask for Ethan!

Best customer service ever !

Worst customer service actually no customer service. Rude service personal. First time here and it will be my last time.

Good service and kind consultant. Waiting place is ok. Cashier people be more nice to customer. Waiting time is so long.

Thank you Bob for getting me a good lease on short notice. I live in the South Bay and after having a bad experience at South Bay BMW, made some Internet inquiries to see if anyone could match or beat the deal from South Bay. Bob called me, noted what I wanted, and found me the right car at the right price. I was a bit hesitant to make the drive down unless I knew they weren't going to pull a switch-a-roo or play the typical games car dealerships play (ahem South Bay BMW). Bob assured me the quote was for the mileage I needed and the options I wanted. I'm happy to report that he is a man of his word. Additional, he made the process as efficient as possible. Overall, a good experience. I will definitely be going to Bob first when this lease is up.

Great experience. Good people how listen to your needs.

Easy place to do business. No high-pressure tactics. No games. Just straight forward numbers and even the negotiation process wasn't onerous as it usually is. My Salesman was Vincent Vo, Genuius was Tyler, Service Technician was Dan Cao - all of whom had GREAT customer service. Even the behind-the-scene guy Nick Nguyen, the Finance Manager, was fast and efficient with the paperwork. He paid particular attention to the transfer of my vanity lic plate from my old car to the new one. The only reason why this wasn't 5 stars ✨ was the fact that the Sales Manager, Dave Cujito, did not honor the $250 offer that was emailed to me by their big boss, the General Manager named Mike Rich. I made a joke that for a lousy $250, the sales manager made his big boss look Poor (pun on the last name).

Got a GREAT deal on my 530i from Alex Dimov and an OUTSTANDING services from Rick Vargas and Ilona Alex. Very professional team!!!

Very Good customer service and very good service department overall very helpful.

친절하다.하지만 가기만하면 최소3시간....

chris cornholious in parts is a comple tool and rude... avoid this place at all costs..

I bought from them parts they were totally dishonest the sold me wrong part I shipped it overseas then I discovered it was wrong I called them they said no problem you can return it at ANYTIME I told them it is already sent overseas and it will take long to be back the parts sales said no problem When I came back with the part the parts manager said it has been taken long time I can pay you 50% of my cost only which is one third of what I paid I told him how comes you giving me back 100$ instead of 300$ I paid and overall it was your mistake as you gave me the wrong part He was so rude and he said 100$ better than nothing I said you told me over the phone you will return it at anytime he said I don't remember and I told you 100$ better than nothing They are dishonest and I advise everybody to stay away from them

They give 0 craps about you. Only time they're excited and to help out is when you buy a car. Maybe theyre about to lose their jobs and need people to buy their cars. ¯\_(ツ)_/¯ too bad you guys give crappy customer service. Never will I even think about buying a BMW. truly a traumatizing experience. bye

Kind people

They broke my rain guard or whatever in the engine bay then tried to charge me 700 bucks to fix what they broke. It was never broken before since that was the first thing I checked when I bought the car. Since a previous one we looked at had theirs hanging off. Then they curbed my freshly powder coated wheels that I just got back from the shop the day before and blamed that on me too. Never again. Stay away from this dealer. They break things then want you to pay

써비스좋움

We have not bought a car in here eventually, but I appreciate the help from Derek Dicker and Jonathan, for their introduction and search on varied of options. If you are looking for a BWM, Do find Derek from Shelly BMW, you will get straight forward best deal in town. He is just so nice.

Our 435 needed an oil change. Mike Lopez took care It in under two hours.

Had the worst customer service experience in my entire life in the service department today. We went to the service department to have my recently leased car check for the rolling sound when turning and moving to a stop. We just walked in around 6pm and was accommodated. We waited in the customer lounge for 2 hours and when the kids were becoming restless and hungry, I went to the service department to check the status. Unfortunately, all the advisors were gone and the office was closed already. Good thing that there were some staff left & helped me get back my keys after a long search. We waited for 2 hours for nothing and was really frustrated that we were left without any idea as to what have happened. We went home hungry and really felt bad for being treated this way. Never had an experience such as this in having any car service in dealerships. If only I could return the car, i would surely do... really a bad experience for me... a first time owning a BMW car.

Smaller dealership, the inside is very hot, the glass windows let all the sun in and keep the heat. When you're waiting inside it's not comfortable.

Vinh is the best.

A bunch of crooks!!!!

Worse customer service I have ever encountered with a luxury dealer. The manager doesn't return calls so it's obvious he can care less about the customers. The sales people are certainly not held to high expectations. Stay away from this dealer, there are many other whom value their customers. I'll be going back to BMW of Ontario.

The customer service Is sucks ,I had appointment at 10am and I got there waited two hours till I talked to a guy set up my car service and they didn't provide owner's car as I booked ,I waited another 30mins to get a shuttle to get home ,then 3pm they called me they'll send a car to pick me up in 30mins ,but 5pm the driver finally here. Wasted my whole day !

I stopped today to get my Oil Level filled up as it was low. Starting from 1st person to take the car to all the way up to the manager who sold the oil was RUDE!!! They claim that the policy changed that no longer oil can be topped off if you are with 2 months of oil change service. I went to the same dealer to top of my oil 2 times this year as my car do burn some oil and no issues. They are rip off finding new innovative ways to make $$$. Time to find a new dealer!!!

Be aware of false advertisement from this dealer! The APR rate of a CPO 2013 750LI is 1.99% for 60 months, and that'w what I was told before I submitted my application. My credit is tier 1 credit and I meet all the requirement. After running the credit, Derek from the internet sales informed me that the APR is 2.99% for 60 months and not what they initially told me 1.99%, even thought my credit is a tier 1. I called 2 other dealers and BMW as well and confirmed that the rate in 1.9% for 60 months on tier 1 credit. I was told since they give me a "good deal" on the car, they needed to raise the APR. It's a joke!!!! I tried to contact the GM or the manager in charge and I got no answer back! I wouldn't recommend this dealer as they play games!

We went to purchase a pre-owned car from Derrick. He was very educated, patient, and made time for us. He had our best interest and went above and beyond our expectations. He is a true asset to Shelly BMW!

They are horrible, rude and no hospitality

One of the best selection of cars

Do not buy a car from this dealership. Horrible service, disrespectul employees who have no consideration of your time. The "sales manager" Steven Cho knowing gave me a completely bogus quote over the phone after meeting with him twice before. I asked him if he was sure about his quote several times, letting him know I did not want to waist my time driving down there. When I arrived, he did not greet me, he had me waiting around for about an hour before handing me off to someone els who had no idea how he (Steven) came up with his qoute. Long story short Steven said finally came and admitted he was wrong and he waisted my gas and more importantly my time.

Great dealership!

Just purchased a New BMW four weeks ago and my brakes started making noise. Took it to Shelly BMW and the service consultant is telling me it's normal for my brakes to squeak and make noise on this car. Normal! Really..... I decided to leave and went to McKenna BMW and sure enough they found my problem and fixed it. Thank you McKenna BMW!

would give 0 stars if possible once you buy a car from here, you are just trapped

This is an absolute SCUMBAG Dealership. You'd be wise to take your business elsewhere. READ: I called to inquire on a currently in-stock New 2016 M235i, and spoke with Domonique in sales. He was courteous, and answered my questions on said vehicle - side note, they poorly describe some of their In-Stock vehicles on their site (No pics, limited description, and in the case of the vehicle in question, 5 advertised miles on the odometer VS 250+ actual). After answering my questions, I asked Domonique flat out, "Since your dealership is about a 2-hour drive for me, would you mind negotiating a deal over the phone?", Domonique was reluctant, as can be expected (They like the customer to be there in-person), and to be blunt, I, too, prefer to deal in-person; But in this case, it was too far of a drive for me to waste my time or theirs, should we fail to reach a deal. I offered Domonique a compromise: If we could agree on a deal over the phone, I'd gladly give a credit card deposit then and there, to show good faith on my end. After approximately one hour of negotiating, and a few returned calls while he obtained "permission" from his "Boss", we were "GOOD TO GO" on our agreed upon deal. To be clear, I - AGAIN - went over EVERY DETAIL of our deal, and covered every item with Domonique so there were no misunderstandings, and every part of the deal was rock solid - prior to my 2- hour journey to this dealership - And again, Domonique verbally CONFIRMED our deal. So I arrive approximately two hours later and we begin the process (Credit App, test drive, etc..), And mind you, I'm under the impression, based on Domonique's (And his managers') confirmation of our deal earlier, that I was there to simply sign the papers, trade my car in, give them some cash-money, and get my new car. Instead, Domonique, returns to his office after a short absence, and presents me with two (2) separate offers for me to choose from - neither of which were even REMOTELY related to the deal we AGREED UPON over the phone. Bottom line, I got the hell out of there while they were still trying to Re-negotiate the deal to their advantage. This is, by far and away, the most unprofessional BS I have experienced in my life. Like it reads above, this is a SCUMBAG dealership, and I can't stress enough for you to take your business elsewhere, even if it means a damn cross-country excursion! Shame on me for not having them first email me our deal 'In Writing' before I ultimately wasted Six (6) hours of my time, but lesson learned. I wish there was a Negative star option. One star is too many. Absolutely unbelievable. EDIT: And I'd like to add the fact - for anyone wondering - that I am a tier one, 'upper' middle class buyer. These people aren't stupid, although Domonique did his damnedest to 'play' dumb, pretending to 'misunderstand' or simply Not Remember KEY ELEMENTS of our pre-negotiated and confirmed deal. The cold/hard truth of the matter, I was getting a great deal and they knew it. So they decide to get me down there under the pretense of said pre-negotiated agreement, only to play stupid and backpedal - figuring I MAY compromise after a ridiculous 2-hr drive. Negative! Off to the forums! And I never noticed before... Bimmerfest has almost 500,000 members! wink emoticon

Shady and mean. Stay away! With so many BMW dealers in the area, why ever go to this one?

ANDREW was the best! Not pushy, always alert to answer my questions, made the process a breeze. I can say the service was the one that made me decide between 2 dealers with exact cars models. The same with Nick in Financing and Zack who took the time to show me all the new technology in the car Great experience. Enjoying my 328i already!

Maybe the sales guy who was helping me didn't think i even had a chance to buy a car but he seemed a little unengaged. This might be ok for those who really don't like pushy salespeople. I have not bought the car but this seems like a good place to come back to because they were still helpful.

The best experience every time great customer service w always smiles and a firm handshake ... service area is great!!! Fred best advisor!!!!

Why always calling this dealer for repair is a impossible task, is the BMW USA not caring about how their cars are service or is a bad management problem but promise I won't come to this dealer ever I rather sell my Bmw

Worse customer service not to mention try to rip customer. ..I will go to another dealer.

I took my car for service and I was very pleased! Mike Lopez helped was very helpful with great costumer service skills.

I've been coming here for service since I purchased my vehicle three years ago. I've had nothing but wonderful experiences here! Everyone is so helpful and sincere. It really feels as though the service agents are truly looking out for us as consumers and making sure we get all the necessary servicing completed. Not your typical dealer.

I was invited by a friend to come to Shelly's Drive to Win event. We had a great time enjoying the the ambiance and chit chatting. Shelly BMW knows how to put a good party and attract potential customers! The food was good and they offered fruity drinks as well. It was all for a good cause. In the end of the event, Shelly donated a large sum to the American Cancer Society.

Great Service and Amazing Staff! My Lexus Lease was up Got My New Ride BMW 425i Convertible @ ‪#‎ShellyBMWCalifornia‬ thank you Michael Damico and Axel Rodriguez you made my purchase easy and pain free, 90% of the purchase was completed so all I had to do was go in sign the paperwork and drive off with my awesome new BMW., you guys ROCK!!!!!!!!

When i get my BMW i3...this is where Im going. ..

Worst financer I have ever seen it. Please don't go with "Nick M(Shelly BMW- Buena Park)", He is not helpful guy, they are behave like "if you want to buy car then buy otherwise they will act like go away".

It has been a terrible experience with this dealer, and I would consider it's the worst BMW dealer I had ever had. Service department is not honest and they try to rip people off by using KNOW YOUR VEHICLE'S falsely report, trying to lure people to buy their car services. Quality of work is lousy. 100% unsatisfied! I can't rate it more than a half star.

Horrible experience. They basically said they could get me in a vehicle but they had to run my credit. I told them no and I was pre approved through another company for a good price and rate. They said they could beat the rate. So they ran my credit and Sai they would get back to me. It's been 5 days later and I haven't heard a word back from them. Even a person called me to take a survey on my experience and I told her what happened and she said that she would have someone in sales contact me back. Still no one has had the cutest to contact me back. So basically I ran my credit for nothing.

I just bought my used 3281 at Shelly BMW and the staff took such good care of me. So thrilled to be a party of the Shelly BMW family.

i have to say this is the best BMW dealer in the US, the service advisers and staffs are so nice, they carry a big big smile on their face all the time, trying their best to get anything customer needed is the favorite of all Shelly BMW staffs.

Excellent Sales Department! Quick and Painless process. And the same awesome service all the way through the Finance Department !

I was reminded ahead of time that it was due for the service. I appreciated that.. When I arrived at Shelly I was treated very professionally, and friendly. Good service and in a timely manner. Provided a loaner car with no problem. My only concern has nothing to do with the service, only that BMW is keeping my $100.00 for the loaner over a week and I don't think that is correct for you to do.. At check out I paid what was due, $35.00 for the car wash. As other organizations, the deposit should have been released immediately once I returned the car.

I was in the process of purchasing a Mercedes, but stopped into Shelly BMW just for a look. I met Carlo Ibarra at the Buena Park Shelly BMW dealership who was so attentive, courteous, and knowledgable that I took a greater interest. Carlo Ibarra made a positive difference and impression that I purchased a new BMW 328i sedan that day. I was never pressured. I felt I could trust Carlo and I am glad I did. I just love my new car. Carlo, thank you so much!!

Negotiated an acceptable price on the car I wanted. Sales team was professional and friendly. Closing the deal was fast, thorough and free of fine print changes. Did not experience any buyers remorse with this dealership.

This was the best experience of my life! New BMW how great is that. And I could not ask for a better person to help me Cynda Lancaster awesome!! If you are looking for a new or used BMW you should look up Cynda. She will make your buying experience go smooth, simple and exciting. I would definitely recommend Shelly BMW buena park and ask for Cynda I Highly Recommend!!!! It will be the best experience of YOUR life.

I have bought three different cars from Bill Cronin over the last couple of years. He is very professional, patient and not overly aggressive. He is highly responsive and truly wants to find a good match in a car for us and a willingness to make a deal. I highly recommend this dealership in addition to Bill as a sales rep. We received a fair price for our trade and a good deal on our "new" certified pre-owned car.

Love this place, although I have to try and be patient as I wait for my vehicle to be repaired the staff is so accommodation and friendly. My service Agent Fred Thornton was very courteous and professional while processing my car. Thanks Shelly BMW

Dan was great , really nice helpful on any questions I had .

Thank you Linda at Shelly BMW. I am extremely satisfied with the service I received. I made Linda (service advisor) aware of my concerns. She was extremely helpful by explaining all details of my car and keeping me informed through out the process. I am greatfull and thankful that my experience was a positive one. Thank you, again!, Sands

Love this place! The more days go by the bigger the family gets.

Most amazing dealer !!!!! Best in the world :))))!!!!

Had to get a new car and so I went to go look at some cars and they were able to find me a good car for a good price. Didn't have a problem or bad experience with any of the associates. Very friendly and helpful. Would definitely go back to buy another car.

Amazing team at Shelly! Thank you all for making my experience remarkable. They really know what "customer first" culture should be. Happy holidays! I love my 7:)

Good

Had a great experience here with Will Shaw (Internet Team). Mr. Shaw was a joy to work with. He was helpful, taking care of all the paperwork, my trade-in and going over every inch of the car with me explaining all the features and how everything worked. You know you have made the right choice when they care about how you feel. Thank you!

I was looking for some BMW's in the local area of San Diego. After consulting with few BMW shops, I was not convinced of the price and cars that I would be getting. I looked around for a custom car that had all the features that I wanted in it and I spotted this one at Shelly BMW. I met this gentlemen named 'MIchael' aka Mico. He was absolutely professional walked me and my wife during the whole process. They considered our needs before theirs and helped us getting the car quickly out the door. All in all, I would say they don't sell the car to you, they make you a part of the BMW family. Recently, I did not know about a feature in the car and Mico helped me solving it over the phone when I really needed it. So, it is nice to have that sort of professionalism and customer care. I am giving 5 stars for customer service and 5 stars for buying experience.

Simon Xu was our salesperson. He's extremely patient and friendly and never pushy. In fact, we've been to the dealer at least four times, and each time he was very welcoming and helpful. Baltazar Ceja was also very efficient and knowledgeable and sealed the deal really quickly. Car buying from these two was very easy and we got a great deal.

I cannot say enough. This is my 6th car from Shelly BMW. Dave in fleet is the ultimate salesperson an the entire staff was kind and professional. This is easy, fast, fun and I got an excellent deal...who says that about buying a car? I do every time because I go see Dave and Cynda at Shelly!

Looking online for a used car Shelly BMW had a luxury used car on their lot I was interested in. Emailed them to contact me, they did within 24hrs. Went to check out the car a day later, no pressure in to vehicle went for a test drive. I let them know I wanted to look around and I'll be in touch. They (awesome sales guy name Derek) followed up 3 days later. We worked the whole deal online already approved for finance all I had to do was go there and sign paperwork finished within 20mins. Easy the way car shopping should be.

No Pressure" sale tactics led to our purchase! Hats off to Oscar Contreras in Sales for making us feel at home.

Sales person Ali was great. He made the entire experience great for us. Thank you, Anuradha Andy De Silva

I like it.

Dan Gonzales was my service agent when I brought my car in for some repairs this past week and I cannot say enough great things about him! I would recommend all my friends and family use him when they go in for any repairs. He was so kind and helpful and went above and beyond to make my repair experience the very best it could be. Thanks Dan!

Eli, Maria and Fred take care of business as usual. Greeted when I pull up, sign in, I have them give me a minute to get my hot green tea that's in the lobby. Then I stroll on back and talk about my ride. Sign the paper work, I'm shown to my rental which is just beautiful! Drive off and I'm called 3 hours later that my car is ready to go! Greeted again, sign off the paperwork because it's under warranty and they wave me good bye. Love my BMW and Shelly!

If you don't want your day to get ruin. Don't ever ever go here.

I showed up 10 minutes early. I was told to wait and they would check me in. I waited 20 minutes and still no help. I asked when and they said right away. So after 30 minutes I still wasn't even checked in. There were still 5 cars ahead of me to start service. I can't believe they are this disorganized. I'm looking for another service center that cares about their customers.

The whole service experience from being greeted at the service department to the shuttle service was exemplary.my service advisor, A., was very helpful and was able to assist in getting my car done as quickly as possible

overall, after the purchase of the two vehicles the customer service provided by, Alex Dinov was outstanding. We got great cars, just how I wanted them and we got a great deal also. Whenever you go, see Alex. Great guy and knows what he's doing.

good quick service, loaner cars available, quick response from technicians and sales staff.

Got a 328i sedan in 2012 and a Z4 recently. Shelly BMW client advisors are the top professionals in BMWs with wide knowledge in all vehicles! Customer service is hands down the best here! Definitely not ignorant like some dealerships can be. They'll go over your questions and concerns in detail so you understand the picture as a whole, won't rush you into buying, and will respect you of your decision! I'm definitely coming back to Shelly BMW, nowhere else, for all my BMWs.

I used to think BMW were solid cars and Shelly BMW was a reputable place. I had been going here for service for a few year, but my last experience with their service department made me do a 180... I took in my car 1+ years ago for a standard brake job. Just over a week ago, my car was starting to make some weird noise as if something was loose and my wife said something fell out of the car as she was driving. When she got the car towed to Shelly BMW, they said a bolt was missing from the brake caliber fell out. Okay, how does a bolt just fall out of a car (even a year later) if it was never properly put on tightly enough. No one else had ever worked on my car other than Shelly BMW. They charged me a $170 to replace the bolt!!!! My recommendation to anyone considering to go here to be very leery of the quality of service from Shelly BMW's Service Department. BTW - the service rep wasn't all that friendly either which just made the whole experience as just totally unpleasant...

Just purchased a 228i at Shelly, negotiations with Internet team was painless, quick and efficient.

Dan in service is top notch. Have visited other BMW service centers around town over the last 10yrs. One of the best in the field. Great customer service and treats us well.

Dk

I turn my car in for an oil change then a scratch surfaces on my front bumper and my battery dies soon after. I replace that battery at Shelly, then again it dies soon after (mind you, this is a brand new battery!), and on top of that, the whole unit of the left-side of my car's headlight is completely broken in Shelly's shop. Shelly BMW's manager calls to "invite" me to repair and reprogram it for $2000 ( after a special discount !). I seriously doubt that there will not be yet another problem with my car after I get it back. We took the car to Shelly BMW for some schedule fluid service. After the service , we found the front bumper on the driver side got some bad scratches . It seems like the car was bump into something at the shop. We call the service adviser who took care of the service sever times. No one ever call back . So we suffered it till we got tired of calling Shelly BMW . 2 months later . The car was totally out of electrical power in the car garage again. It took about 2 weeks time in Shelly shop. They did not find any problem at all . I went to pick up the car . One of the service people came out and asked me if I want to have the front bumper scratches repair. I am very un happy about this , because the bumper scratches were cause by their shop. We contact BMW N. A. Only answer is BMW N. America Corp has no control of Shelly way of doing the business. Won't help us. Shelly call us will "help" us fix the light for $2000 . Shelly will "help" us repair whatever broken in their shop for me . I will need to pay for all that ripoff. I will not try to spend another $2000 send my car in for repairing a light unit that "self" broken in Shelly's shop. Because , I might getting another call form Shelly for another engine repair that just broken itself in their shop for another $?????? , Since Shelly is out of control of BMW . They can do whatever they want to make money from BMW's customer car repair. ( Even the damages are causing in their shop , you will need to pay for all that bonus expenses ) and the charges are according to BMW very expensive stander as Shelly had mentioned. They are there to help. Later I received an offer to trade in my car for 1/3 of the market value with a check attached. That's another help offer by Shelly. No wonder the car was accidentally broken and damaged in their shop.

Edit: Finally got the car that I order 3 months after it was promised.

Nice bunch with a much more efficient Service Department than Crevier BMW, here they will have you in and out in a very timely fashion. I'd also like to give a special nod to Hemet Youssef who is extremely charming and knowledgeable if he doesn't have the exact car of your dreams he finds a way to produce it promptly. I'm glad I heeded to my friends advise and asked for him since he exceeded our expectations on price and delivery. Margaret G

Great sales team - I felt really safe here - which is important to me. I got my 335i convertible from Derek. Very honest and nice. Thank you!

I worked with most of the sales person in a different dealer ( long beach ) and if they are in shelly now I will have to say that dealer is lucky to have all this sales team in one place. Good luck team

X 5

This is a real stealer here. I swear don't come here for any service, people here coming up with their own prices, like really how stupid you think people are. $500 for pre buying inspection, just to check basic things or $200 for obd2 scan …… when check engine light is not even on.

Derek was awesome !! Loving my new whip!

I had a great experience when purchasing my 3 Series. Ony Issue I had was with the guys that wash the cars..pretty poor service there but overall I would buy from there again. Salesman was not a pressure salesman or pushy and that is very Important to me.

Good service !

Here's why I'm a repeat customer of Shelly BMW . . . Going back a ways . . . I bought my first "sorta' new" car from Shelly more than 20 years ago. At the time, a one-year old Certified Pre-owned BMW - the most basic model imaginable - was all I could afford. By the time I returned the 21-year old car to Shelly's, it was still rolling . . . barely. Looked great, but the innards had atrophied. Shelly's phenomenal Sales Manager Axel Rodriguez helped us find a replacement. We worked together several months before clouds parted and the perfect CPO appeared on the market. Axel was available by email, phone and appointment throughout the process. If you're shopping at Shelly BMW ask for Axel. He's the best! Today we took the new car in for service before our maintenance agreement expires. (Time left on contract from former owner.) I've always found the Service Department a warm and friendly environment from the assistant who meets me at the curb to the associate who hands back my keys when service is complete. (Extra special shout outs to Thomas Black, Nick Nguyen, Fred Thornton, and Henry Diaz.) Shelly offers coffee and TV to customers waiting for their car to be serviced, but what decent service department doesn't? For me, what distinguishes Shelly BMW from other car dealers is their sincere desire to please their customers, to resolve problems quickly and get the driver safely back on the road. Make no mistake, we've spent a bit of time this last year in Service. Buying a pre-owned car means you're also coming due on repairs. The Engine light's come on for - gas cap misreads (replaced cap with new model), dead battery, 4x4 system setting off. We've been to the Service Department in the early morning, afternoon and late evening and service is consistently top notch. This review doesn't mean Shelly BMW should take my business for granted. I expect the same level of good quality service I've received for the last 20 years every time I step through their doors.

I Love Shelly BMW I bought my current BMW from Dave and my last one from Shelly BMW They are by far the best BMW dealer around! I won't buy from any other dealer! They give you the best price!

I like the friendly teem they care about there customer thanks for them

my bmw!

I got both my BMW's from this location, and I cannot be any happier about both cars. The service I got for both cars was just astounding. Each worker here is always smiling and ready to answer any questions I have. Every service maintenance is done in a timely fashion and the mini waiting area is just so cute and makes it feel like you are not even waiting! Will always come here if I ever decided to get another BMW!

While still driving a 2003 BMW, I took the car into Shelly BMW for repairs. My encounter with Daniel Gonzales the Service Advisor was extremely positive and he seemed rather well informed and knowledgeable about the car. My only issue so far has been with an incomplete service encounter. It seems the mechanic forgot to replace a hose after replacing the expansion tank on the car. However, Ashley Ahrndt, who heads up the Client Information Center has been very helpful in resolving this matter and has even offered to give me one of their "A+ Car Washes" for free. Hence, at the moment, the verdict is out but considering the nice mail I already received from Ashley at Shelly BMW, my only issue so far is the fact that I have to return the car to finish something that should have been finished the first time. Otherwise, everyone has been extremely professional and helpful...

On my last day of CPO warranty for BMW, the service advisor explained that it was not covered. However, the manager, Steve Usary, took interest and demonstrated his genuine courtesy by replacing my windshield moulding. I appreciated the service.

I found and purchased my latest BMW from Shelly BMW and am very pleased with their level of service. I bought the car site unseen from North Carolina and worked directly with Derek in their Internet Sales Dept. Derek was understanding of the transaction challenges working from 3,000 miles away and sent me detailed pictures, and accurately described the vehicle for me. I also appreciated the regular updates as the car was prepping to be shipped and was happy to receive the car as great as it was described!

RIP off /Shady Business! Don't take your car there okay that's my own review based on my own experience .first I have to say on customer treating level they are good everyone is nice and smiling. but I want my car fixed not a smile/however I doubt the mechanics knows how to do anything other than changing oil and filters ,so here is my experience I made an appointment for my 2007/328I ,there was some noise coming from the car and an error message on my screen about the transmission.they said it's some sort of oil leak from gasket and it's a known issue with the 3 series and been replaced (covered under warranty ) but that's not what causing the noise! it's the tension cost $600 I said sure if it will get the noise to disappear go a head and replace it they said sure,picked the car up next day (so excited my baby is good now) once they give me the car by front door the first thing I saw was the error message on the screen and they said they ran a multipoint check on the car and it passed it!!!!! drove off and 3 minutes the noise came back again!!!!! turned around they said come back Monday.. came back Monday they took a look and said it's the breaks( also not covered under warranty) I said don't work on it this time I don't trust you anymore.just fix that error msg about the transmission.long story short I picked my car up paid over $600 my car is not fixed and it's actually worse now and doesn't accelerate as it used to before I bring it in.that's my honest experience with SHELLY BMW.I didn't add or make up anything,so feel free to go for them or take my advice.

The service at Shelly BMW was great... Service Client Advisor(Fred Thornton) was top notch, when it came to explaining my vehicle issues....Also, he was very polite and courteous during my stay at Shelly BMW...

Everything was great and timely!

Took my car in for basic service with dan and found out i needed a couple other things. Good thing i got the extended warranty. Thanks to dan for going out of his way to explain the process before during and after my car was done. Also thanks to the mechanics that took care of my car. Definitely thinking of getting another car here next year.

I always get top notch service at Shelly BMW in Buena Park from every service adviser I've seen. Everyone provides excellent customer service!

I had to take my car in to Shelly BMW for service couple of days ago. I had a wonderful experience. They gave me a loaner vehicle so I didnt have to miss work. Everyone is extremely friendly and helpful :)

I couldn't be happier with Shelly BMW. They fixed everything in a timely manner plus vacuumed the interior of car. Not many dealerships do that.

My experience at Shelly BMW in Buena Park has always been really excellent. They have a very good staff that always provide great service. They're little waiting area makes the time go by fast being able to choose what it is that I may want to watch and my favorite part is the mini espresso/coffee machine and the snacks!

Excellent service. All my customer services representative were awesome.

I have had my car serviced under warranty plenty of times here at Shelly BMW. The workers here are kind and helpful. I have absolutely no complaints with their work or their treatment.

This is my second BMW from Shelly BMW and I must admit the service has improved. My experience with your service department is very efficient. I do want to make a separate comment on Fred Thornton, Service Client Advisor - what an asset to your team, he is always upbeat and enthusiastic and of course knowledgeable. He brings great energy with not only me but with all his clients and well as fallow employees. Thanks Fred... for always making me feel that I am in great hands! It is really appreciated! Sandra

GOOD QUALITY, GOOD SERVICE, AND FRIENDLY STAFF

Excellent service. Freddie handled everything. Thanks.

Hello, I have my fourth BMW and with my first BMW, i bought it at Shelly that was 7 or 8 years ago. Service was terrible then i had to go to another BMW dealer for service. my second and third BMW were purchased from another dealer. Now i bought my 2013 535i with M package at Shelly and everything is totally changed, specially their service is excellent, people are so kind. I had to go to Shelly for 1st service for my 535i on SaturdayJune 15 around 11am without an appointment and i was able to squeeze in for the same day service. specially my oil change was way past due and i was so happy. it was well done!!! my service advisor was great, his name was Paul Brewer. Shelly is not like 7 or 8 years ago. Now totally a new place, new people and new service, Thank God ! it's so convinient...

This review addresses my recent servicing experience of my X3 2013 at the Shelly BMW. I brought my car in to Shelly because my tire pressure monitor had gone off the day before (likely due to change in temperature and hence my resetting the indicator myself just so to get my car to drive normally), and I'd like my tire pressures checked. I also had a persistent rearview mirror problem where it kept dropping to noticeable level every two weeks, and I wanted to the volume of my voice guidance turned down. When I brought the car in, It turned out that there was also a recall where my car was eligible to upgrade to the latest GPS maps. The servicing for all this maintenance work ended up taking ~1.5 days, and I was able to drive a brand new loaner car during the mean time. Paul Brewer was an excellent advisor to work with; he explained everything in detail and was attentive in following up with any questions I had about my car or the service. This was much better than my previous servicing experience at the Ontario location. Thanks also for the complimentary car wash! :)

I had an excellent customer service experienced during my last visit...Service advisor Dan Gonzales was very helpful and pleasant...Thank you!!

My Sister bought a certified pre-owned BMW at Shelly BMW and even though she was a bit young to be buying a BMW it was what she really wanted and she saved up a bit of money to add to the down payment. The folks at Shelly BMW were not only friendly but went out of their way to make sure my Sister got into the right vehicle. Now, when she needs to have the vehicle serviced, the staff gets the work done in a reasonable amount of time and there are always refreshments available while we wait. When it's time for me to buy my BMW I will definitely but it from Shelly. This is a great place to buy a BMW!! 5 out of 5 stars!!

I always take my '07 335i here for service whenever I need an oil change or service. Every time, the service has been absolutely excellent. I recently had an oil change, and the Service Consultant Mark Caudillo went over every service that I would possibly need and none that I wouldn't. I did not make an appointment beforehand but the gentleman in the main lobby of the service area got us through to an adviser in about 10 minutes. The oil change itself was done in a matter of about an hour and I was on my way. For only ~$80 they changed my oil, topped off my fluids, and gave me a complete "Know Your Vehicle" report. Not only do they give amazing service, but they are without a doubt the best value when it comes to BMW dealership maintenance. I'm coming here for my next car!

After arriving 15 to 20 minutes early I was rather upset to have to sit around for 4 hours to have a diagnostic check done. I appreciated the fact that the check was free and the coffee was free but the time factor left a lot to be desired.

I am more than happy to comment on the professionalism and superlative customer service that was conveyed to me during my most recent visit to your dealership. Mr. Eli Corona displayed the level of courtesy that I have come to expect from BMW dealerships. I was most impressed with Eli’s willingness to listen to my concerns. I am very happy to have had the opportunity to feel welcomed into your dealership, as I will now make Shelly BMW my “home” dealership from this point forward.

Excellent customer service! I would recommend this dealership both for sales and service.

I just brought my car in for service for the second time and Vatche and Mark took great care of me again. They are very professional and keep my BMW running great. I would highly recommend bring your BMW here for service. Ask for Vatche or Mark.

Was able to schedule my BMW 328 for service the same day. All was done within ~90 minutes from when we arrived.

As a first-time BMW owner ever, after hearing all the 'not-good' stuff regarding to prices of the vehicle and parts so expensive, I was quite worried about purchasing pre-owned BMW. And as I worried about, the vehicle had few problems and former owner hid it from me and sold it very expensive, I was so worried about reparing cost. But when I contacted the manager at Shelly BMW, I became 95% worry-free. He extended all the service he could for me, though I could not repair the vehicle now, but I believe Mark, service advisor did more than he could do, all the shuttle drivers drove safe and they were so friendly, and other associates were so kind. In a sentence, I have never had this kind of service before, from any other dealers regardless of the brand. I am so sorry to 'bother' them, but they were always smiling, did what they can do for me though they were busy with what they were doing. No wonder why I saw "Shelly BMW" plate on the front and rear of the vehicles on the road, I believe it is because of their service, I will say 'Excellent'. Hope to see their smiles in their faces again next time.

I brought my bmw to be serviced on 5/11/13 at noon. I ended up picking my car up on 5/16/13 and nothing had been done to it at all. It just sat in their parking lot the whole time! I only bought the car for a $170.00 diagnostic. The staff is really nice and all and I appreciate the compliments on my rims on my mercedes, but I really wanted to get this fan issue sorted out on my bmw. Maybe I will try and bring the car another time. If your going to get your vehicle repaired here, you better get a loaner car or own another car. Period. I did like the car wash though.

Everyone at Shelly BMW was very professional and really tries to make your time there very enjoyable. They are very good about getting you in and out of there in a timely manner. Unlike other dealerships that make you wait without acknowledging that you are even there.

Be carefull all of you!!!! This guys will rip you off like no tomorow!! Same parts and fix i got from anither dealer with tousands of dolars cheaper than them!!! You need to be stupid to fix your car with them or buy parts form them

The service at this dealership is excellent. I took my wife's car in for service and was extremely impressed with the quality of the facility, quality of the work and the incredible customer service.

Just took my vintage ('03) X5 into Vatche Khedesian for it's regular oil change and inspection. As usual, my 'lil old gal was treated like a brand new 320i and came back to me as clean as one too. Thanks Vatche for the inspection report. I will be in soon.

This dealer tried to rip me off for $3000! We took our car in for service. We told them exactly what the problem was that we were having. Once the finally "diagnosed" the problem, the bill came out to over $3000. I was shocked to say the least. I didn't have the money so I told them to hold off. In the meantime, my friend told me about a mechanic that he has used for the past 5 years. He only works on BMW's and he is very honest. So I decided to have him check the car out and had it towed to his shop. After opening the hood, within a couple minutes he pointed out the problem. The box that holds the computer was not sealed or put back together correctly. So water was getting inside the computer (which I had told the dealer of which the completely ignored). He pulled out the computer and in had corrosion everywhere. He cleaned it all up then said he would leave it in the sun for a couple hours. In the meantime he would charge the battery (the dealer said it was dead and would not hold a charge and wanted me to pay $575). So the next day the mechanic called me. The battery held the charge no problem and once the computer was reinstalled ....the car started right up! He hooked it up to the computer and it had no faults or error codes. Nothing that the dealer said was true! This mechanic charged me $50. The car has been running perfect for almost a week now. I went back to Shelley BMW very upset of course. All they did is say they will investigate it....which will take a week. And Steve Usary told me he will have to see if it was their fault or my fault. My fault? I didn't diagnose the car! I didn't try to charge my client $3000 for work that was completely unnecessary! And the General Manager won't even return my calls. I even called BMW North America in New Jersey. They caed the GM and asked him to call me and he still hasn't! I am not going to take a "We are sorrry" from the dealership. They tried to rob me! If I did that to someone I would be in jail. I am not going away Shelley BMW....you are not just going to sweep me under the carpet. You are theifs and I will not let you get away with this!!!

Based on my last service appointment, the service advisor was not very good about keeping me updated with my car. There was a whole day that went by where I didn't receive a phone call or email with the status of my car. The plus side is I did have a loaner car. The extended warranty doesn't cover navigation. My screen went blank and they said that it would cost $450 to reset it and that MAY work. My other option is to replace it and that would cost $1500... I declined both and when I got my car back.. my GPS was working! So, i'm wondering would i have paid all that money for nothing? Seemed a bit shady to me..

My previous experiences where horrible..but glad we finally found a service advisor ( Mike ) that we can work with. He always gives us the current status on when our car will be ready and is always communicating with us. Very professional and friendly.

excellent service i would give 10 out of 10 stars for you guys ........ i love those hot chocolate and other stuffs there. seller is very nice to us and gave good deals to buyers i felt very happy to buy a BMW car there Thanks a lot guys

Excellent service – Fred Thornton is excellent and all the rest of their crew. He replaces my defected part without any question. Love their service.

Wasn't sure if I was suppose to stop by and have their service team check out my vehicle since I had went in for service back in December. For 2 days, my 3 series was giving me "Service Engine Soon" and warning symbols, this was and on and off situation. I had made an appointment for service through their website, which was really convient and easy to use. Made my way to Shelly BMW and from the start, I was given fantastic customer service, from pulling up with my vehicle to sitting down with an Advisor by the name of Henry and Vatche. Henry was extremely helpful with the issues I presented him about my vehicle. I wasn't due for a service but they went ahead and offered to check and service my car. Their was nothing in my request they weren't able to perform, nothing negative was brought to my attention with the help and services given. Was offered a loaner car, which was helpful in the end! All of Shelly BMW's staff are great, they're all about pleasing and giving their customers the satisfaction they want/need. Upcoming returning loaner car and then receiving my vehicle, the staff again were kind and also apologetic for taking up my time because it took sometime for my car to be pulled up, which wasn't a problem at all. My 3-series now seems as if it runs even better, cleaner, and smoother. Shelly BMW does NOT disappoint at all. I look forward to getting my next service with them.

Excellent service and attention given on a recent visit to Shelly. Thanks to Eli for his help.

Excellent service.A+++++++ Rick krouch is awesome including the rest of their crew. Straight forward. no lies. no BS. no pushing.I drove there from San Diego and got the best deal on2010 X5. other dealers said there is no way that U can get that deal and yes they honored CarMax's offer with no questions asked $1500 above another close by BMW dealer. I wish we had dealers like Shelly in San Diego. Next time I wont waste my time checking other dealers. Thanks a lot guys.

FRAUDS!!!! Experts at conducting Shady Business!!!! DON’T GO TO THEM…. THEY WILL RIP YOU OFF!!! My car was recently taken to Shelly BMW for an ignition issue. At the time of check in service rep, Henry Diaz, told me that they diagnostic fee would be put towards any required repairs if needed. After 3 days of no communication I received a bill via email for tow charges. Why are they charging me when AAA towed the car to Shelly BMW? I called Henry for an explanation, but did not hear from him for another 24 hours. He informed me that my Key was bad and that a new key would resolve the issue. The new key arrived 3 days later and the car did not start. Rather than taking the bad key back they charged me $225 and said I can keep it as a spare key and that they need to re-diagnose the issue. Another few days go by before he tells me that the ignition CAS needs to be replaced. I asked him how much it would cost and what to do with the bad key. He said he would email me an estimate and that I had to pay for the bad key.Their service rep ordered a new ignition case with out giving me a written or verbal estimate. At this point, I have not received an estimate or response from service rep. I then call Steve Usary (Service Manager) about the issues regarding service and communication. He got very agitated and told me that I had no option but to deal with it and buy the key and that they would not allow me to speak to technician regarding the issue. I reached out to Steve Rudnik (General Manager) who never returned my calls or emails . Finally Henry called to tell me the car was ready and that the cost came out to $2100. I never approved any of the repairs as they did not send/notify verbally with an estimates or diagnostic reports. I informed the dealer that I was not properly notified and that I had complained multiple times to management with no help and lack of communication. At the end of the day they forced me to pay $2100 for repairs I did not authorize and $225 for an unnecessary souvenir key. Save yourself the pain and suffering and go to a dealer that is reputable and does not do unauthorized work. I have reached out to my attorney who is preparing a lawsuit against Shelly BMW and we will also be contact the better business bureau. Please contact me if you have been burned by Shelly BMW.

Bought a convertible from this dealership... deal was claimed to be "too good to be true" from other dealerships, turned out to be exactly what I was told; dealt with Axel and Kenny, both real gentlemen. Also dealt with April in finance who was also very polite and efficient. All throughout the process, no pressure and a lot of respect (something you don't get in every dealership). Great place to hang out while getting the car serviced, though snacks would be have been a plus.

Sweet deal and super easy process. Salesman was not pushy at all and worked quickly to get us on our way. Even helped set up the car with our bluetooth. Can't remember the last time I actually enjoyed a car buying process.

I purchased a used vehicle and the process was simple and very straight forward. I had done extensive homework and knew what I believed was a fair value for the vehicle with backup documentation. Prior to meeting with the internet sales person I made it clear I had limited time, was not willing to haggle, and if they met my price, I would be down to inspect and test drive and would pay cash. I received a quick response, we negotiated an agreed price, I took the car out for a test drive, was extremely pleased with its condition, and the entire sales transaction was completed, without any change in terms from our original agreement, and I was done in a little over two hours. Very happy customer!

Went to the store yesterday to get some quotes. People there were friendly and nice. They answered all my questions and wasn't pushy with the sales. When I make my car buying decision I will definitely be going back to them.

purchased & leased over 20+ bimmers from Shelly. Ask for Yiwen Ting & Joseph Ra

I highly recommend Shelly BMW. Yiwen Ting & Joseph Ra are AWESOME! Myself as a BMW enthusiast since 16, first BMW was a 1996 318ti, since, been in & out of many; 01 325 (traded), 03 330xi (retired 2/11/2012), 02 325 stationwagon(traded), 04 X3 2.5 (traded), 05 X5 3.0(traded), 06 X5 4.4 (traded), 06 X3 3.0 (traded), 06 330i(recalled), 08 328 coupe(traded), 11 135 M sport(total 6/18/12), 11 X3 2.8(traded), 12 X6 3.5(traded), 12 M3 Competition Package, 12 X3 3.5 M Package(traded), 13 X6 3.5 M Performance Package(traded), 13 X6M. Recently, my son total our 2011 135 M sport, we spent the last two weeks looking at used to new vehicles, took a delivery of 2012 C250 coupe base model on 7/1/2012 from House of Imports Mercedes Benz, end up with the worse experience of my life (first car purchase experience for my son and the worse) where my high 600 credit score was approved with zero down $499.00 month, end up taking delivery on the term of $1,023.00 down and $609.90 a month on the vehicle. Then, a day later, the dealer - House of Imports retracted their contract, demanded that I return to re-do the contract with additional $4,000.00 down. I returned to the dealer immediately, returned the car and handed them the keys; vehicle with 80 miles and its original brand new condition. The next day, we returned to our norm, Shelly BMW (leased & purchased all of our bmw vehicles there from Yiwen Ting and Joseph Ra), they showed us several choices of used Minis, used Mercedes, used and new BMWs, my son decided on the brand new 2012 BMW 3 series base model 328 4 door. Myself as a BMW enthusiast, quite impressed with the revamp of the 3 series, roomier, lighter, especially aww with the 328's new 4 cylinder 2.0 liter engine that outputs 240 horses, takes me back to my 1996 318 ti cylinder's good old days. Bottom line is, for the comparable same engine between the BMW 328 and Mercedes-Benz C250, BMW can produce more power, more roominess, save more then $10,000.00 with the 2012 BMW 328. Especially none of the back-and-force and retraction, re-do of contract, demanding additional $4,000.00 down that we were forced upon by House of Imports Inc Mercedes Benz. As alluring the exterior appearance of the Mercedes Benz C class coupe is, the 2012 BMW 328 4 door came way way ahead with its safety/maintenance/performance/price/insurance (save close to $1,000.00 on our son's annual insurance premium on our 2012 328 BMW 4 dr, vs. the C250 Mercedes). The slight minor derailed of our experience at House of Imports Mercedes Benz taught us BMW remains, at least in our hearts the most reliable, safe, and financial sound choice with drama-free. Hands down, this round, BMW wins. Let me rephrase this Yiwen Ting and Joseph Ra at Shelly BMW are the rockstars that came and save our day.

The used car sales manager advertised a 2004 BMW 525 on cars.com. I called 2 times. I was told that sales manager is not yet sure if he is going to sale or keep the vehicle. What kind of dealership is that? Stay a way from this place.

Best car buying experience I have ever had. Cynda Lancaster, the interet sales Manager, was truly amazing to work with. She helped me with the order, tracking of my 5 series vehicle from Germany and the delivery. Thank you!

Maybe they should try focusing more on better customer service and friendlier buying process; TOO MUCH PRESSURE from these desperate BMW salesmen(!), rather than spending all their time and money on making their facilities look good. I will admit that I was very impressed by their facility, but that's about it.

Shelly BMW is top notch from the bottom up! Several weeks ago I filled out a form on their Website for a quote and was contacted promptly the next day. I told them that I wanted to trade in my M3 for an X3 (kids are getting older) and that I only had a 2 hour window to make it happen. Axel took down my information over the phone and had everything waiting for me when I arrived. Things couldn't have gone smoother. We took a 10 minute test drive and all the paperwork was waiting for us when we returned. I was in and out, in less than 2 hours, with the car I wanted at the best price! Everyone involved from the Steve Rudkin, GM to Haoie, Sales Manager to Axel my salesman were true professionals that respected my time and my interests. I would recommend Shelly BMW to anyone in the market for a BMW! -Chad

Absolutely the worst customer services I have ever experienced from a dealership period... Especially for a loyal BMW owner. Will never visit again. I would avoid at all costs.

IT WAS A GOOD EXPERIENCE, AND HE WILL RECOMMEND SHELLY BMW TO FRIENDS AND FAMILY