Salesperson Danny was outstanding!!!

I am always impressed with the team at Buena Park. They are courteous and efficient. They get the job done. And my service account rep, Bjorn, was great.

Our contract was with Juno Kim. He did a nice job fulfilling our desire to buy a new BMW X3. Looked several over And on the second day we came back to the dealership to drive the car and then helped us complete the buying process. Took awhile as usual for all the paperwork but it was worth it. Would recommend both the dealership and Juno. Everyone was very nice and helpful.

Their service was great. Especially Lyft arrangement was very good for waiting at home. .

I'm on my 4th electric car, my third BMW I3 in a row from Autonation/BMW of Buena Park. I drive over an hour to this BMW dealership because I’ve had 3 easy and amazing buying experiences, and outstanding support through 3 leases. I picked up my 2021 just last week. You cannot go wrong with them. I've had a great experience entirely because of two fleet internet sales managers, and the current General manager Kevin Oliff who have initiated great leases that the staff support with expertise, timeliness and good humor. It’s the best car dealership/sales experience I’ve ever had, and it’s not a one off. They are a great group if you’re looking for a BMW. I've shopped and bought all 4 cars (1 Fiat, 3 BMWs) entirely online because I do not have extra time and am comfortable/familiar with leasing deals. I've literally bypassed all of the Los Angeles area BMW dealerships because both managers and GM Kevin were responsive when contacted about cars in inventory when I sent them my requirements and proposed deal spreadsheet. I do not have time for long email chains, typical sales phone calls and each time BMW BP were able to find the right car for me that met or exceeded my needs, AND actually make me a better lease deal than I'd proposed. In all 3 cases the only time I made the drive to Buena Park was to do the paperwork and take delivery of the car. Each time the deals were done and there were no changes -- I signed the forms and drove off happy. This kind of experience is essential to me. I also reached out to Chevy Bolt dealerships who were worse -- I never got anything but multiple voice mail messages telling me to come in and talk about it. I just don't have time to do that. I had exceptional support the very few times I needed to come in (once for a seat belt sensor that went bad, once for a recall upgrade) -- I was especially happy with the loaner program for electric vehicles for both of these events the loaner and maintenance staff have always been friendly and attentive. The BMW i3 has otherwise been maintenance free except for 1 scheduled check or so a year. They work with my schedule, and get me in and out quickly. In a difficult year, driving my I3 to and from the hospital has been one of the joys of my work day experience this year. I’m looking forward to the next generation of electric BMWs, and when they come I will start at BMW of Buena Park.

Julio was great service advisor, i have no comment cause all the services meets my needs, and will referral Julio to who ever need service at BMW of Buena Park.

We went in BMW of Buena Park for scratching sound when we back up our BMW X3 and consistan loosing tire pressure on one of the tire. The rep call me back after couple hours that they can't find the cause of the scratching sound but they found out he tire has nail in it. But he said I need to change the tire just for nail in the tire and the nail is not even on the side of the tire. And still has courage to ask me to do alignment. Come on. We understand you need to make money but isn't it too much to rip people off.

I'm on my 4th electric car, my third BMW I3 in a row from Autonation/BMW of Buena Park. I drive over an hour to this BMW dealership because I?ve had 3 easy and amazing buying experiences, and outstanding support through 3 leases. I picked up my 2021 just last week. You cannot go wrong with them. I've had a great experience entirely because of two fleet internet sales managers, and the current General manager Kevin Oliff who have initiated great leases that the staff support with expertise, timeliness and good humor. It?s the best car dealership/sales experience I?ve ever had, and it?s not a one off. They are a great group if you?re looking for a BMW. I've shopped and bought all 4 cars (1 Fiat, 3 BMWs) entirely online because I do not have extra time and am comfortable/familiar with leasing deals. I've literally bypassed all of the Los Angeles area BMW dealerships because both managers and GM Kevin were responsive when contacted about cars in inventory when I sent them my requirements and proposed deal spreadsheet. I do not have time for long email chains, typical sales phone calls and each time BMW BP were able to find the right car for me that met or exceeded my needs, AND actually make me a better lease deal than I'd proposed. In all 3 cases the only time I made the drive to Buena Park was to do the paperwork and take delivery of the car. Each time the deals were done and there were no changes -- I signed the forms and drove off happy. This kind of experience is essential to me. I also reached out to Chevy Bolt dealerships who were worse -- I never got anything but multiple voice mail messages telling me to come in and talk about it. I just don't have time to do that. I had exceptional support the very few times I needed to come in (once for a seat belt sensor that went bad, once for a recall upgrade) -- I was especially happy with the loaner program for electric vehicles for both of these events the loaner and maintenance staff have always been friendly and attentive. The BMW i3 has otherwise been maintenance free except for 1 scheduled check or so a year. They work with my schedule, and get me in and out quickly. In a difficult year, driving my I3 to and from the hospital has been one of the joys of my work day experience this year. I?m looking forward to the next generation of electric BMWs, and when they come I will start at BMW of Buena Park.

Tony Perez was very helpful. He honored a coupon from another dealer and arranged a Lyft to take me home and bring me back to pick up my car when it was done.

Very friendly.,explain well,service good. Everything good I want to go back again.

Greg Santiago was great. Would definitely return to him for my next car.

John Latko was amazing, he listen and understand my needs and concerned . After he offer solutions. I will come back to him again.

Skyler of Buena Park BMW was amazing from the moment we arrived! I?m normally terrified of dealing with car salesman but I felt like I was just talking to a friend who helped me get a great deal on a beautiful car. I?m so happy!! Thank you Skyler and Autonation!

Wow, couldn't have been easier buying my new 2021 BMW X3.

I'm always pleased with the service at BMW of Buena Park and will continue taking my car for service. The service provided by Christopher, service advisor is exceptional and goes the extra mile to make sure every detail is taken care of.

The customer service is out of this world Charles Verrone the sales associate when beyond my imagination to please my requests,. Since I arrived to the BMW of Buena Park I was treated like a Royalty my X4 was already waiting for me, took the X4 for a test drive and 5 minutes later I was doing the finance paperwork. The finance department is excellent I never had experience ever. I Love my X4 ♥️ I Love BMW of Buena Park

My service advisor, Carlos Gonzalez, addressed all of my concerns that I had with my BMW M2 without any issues. Prior to me taking my car to BMW of Buena Park, I had a really bad experience at BMW of Long Beach where I will never take my car there ever again. I appreciate the professionalism and respect I received at BMW of Buena Park.

BMW Buena Park is a class act on both the sales side and perhaps, more importantly, their service. 5 stars...more if I could.

Great Service!

The customer service is out of this world Charles Verrone the sales associate when beyond my imagination to please my requests,. Since I arrived to the BMW of Buena Park I was treated like a Royalty my X4 was already waiting for me, took the X4 for a test drive and 5 minutes later I was doing the finance paperwork. The finance department is excellent I never had experience ever. I Love my X4 ♥️ I Love BMW of Buena Park

Danny was amazing! We ask a lot of questions and Danny was happy to answer every single one. He was very thorough and happy to help us. It was a great overall experience when usually, I've not had really good car buying experiences in the past. Thanks so much!

Great experience!! Everyone that I came in contact was amazing at BMW! Emergency assistance was comforting and helpful. Julio at Buena Park BMW really took care of me. He even set me up for my next oil change. Thank you so much!!

Christopher Carrillo provided an excellent , friendly service.. He explained what I needed to get fix now and what can be held off for next time without sounding like a pushy sales person . I very much appreciate his honesty.

I recently had my car serviced at BMW of Buena Park. They always do an outstanding job. I was particularly impressed with my Service Advisor Linda Torres - best experience to date.

I had some major repairs on my new BMW at BMW, Buena Park BMW. Thanks to their service department they were able to represent me while working with the insurance company making sure all relevant repairs were completed expertly as expected. Thanks

We had an amazing experience overall. I’d like to thank Hany Abdalla, as well as the rest of the staff for going out of their way to make this happen! I couldn’t be more satisfied with the service. I really appreciate you answering all our questions and looking for our best interest. I’d definitely recommend them to anyone wanting to become part of the BMW family!

Friendly team members and prompt feedback. Highly recommended.

I’m a loyal client... very satisfied with service

Great experience with Hany my sales rep. He was very patient and understanding with me through the process. I am very happy with my purchase.

Julio has great customer service skills. He was polite and personable, and managed my repair efficiently. He also communicated with service updates when he said he would. I have been to many service departments at a variety dealers, and my experience at BMW of Buena Park was among the best. Julio is an asset to your business.

Great cervice highly recommend

I had the hood of my newly purchased car checked out at this location due to some misalignment. Thank goodness it was minor and a quick fix. Julio was especially helpful, knowledgeable, and professional. He showed me great service options for my future car needs. Would recommend going him to him!

Yes very much, payments will be good able to do it and won’t feel tied...Cruz very nice person, gave all the options regarding cars and payments and was best for me and what I was looking for, exceded my expectations great experience !!!!

I had a great experience at the service department working with Julio. He evaluated the issue, confirmed it was under warranty, arranged a loaner car and communicated clearly on what was being done and when my car would be ready.

Great sales team and they will go above and beyond to make the deal. Look for Adam, Charlie, Dmitry and Jason. These folks are top notch! Highly recommended!

Buena atención al cliente

Just purchased an X5. And the customer service here at Buena Park BMW was so on point!!! Brooklyn was my sales guy and he was awesome. I highly recommend stopping in for a look around if you’re shopping for a car. You won’t be disappointed. They really took care of me to make sure I was a happy customer and made it so hassle free. They were very welcoming. Really makes a difference.

I love it here. Everyone is so friendly. They take good care of me.

Called Service advisor Linda to ask if the recalled part for my car was available. She checked, found out it was available and she scheduled my car for service two days later on a Saturday which was perfect! Got my car back later that day all good to go! BMW Buena Park service department goes out of their way to get customer’s cars taken care of. I’m appreciative of Linda’s excellent service, her friendly demeanor. She’s super helpful answering questions and I know she’s going to follow through for her clients.

Brought my 2016 Bmw 535i in for brake fluid flush. Every aspect was professional, the price was fair, my advisor was extremely helpful And was car was returned sanitized and ready for action . I highly recommend Buena Park Bmw

Took my 2016 bmw 535i in fir brake fluid flush. Quick and thorough check in professional service car was returned as promised was very satisfied with service at Buena Park Bmw

If I were to rate BMW as a whole, I would probably rate 2 stars as a part that was damaged only a month after purchase took 3 months to come and I was unable to drive my car and costed me $2000+. However, Carlos at BMW Buena Park really helped me out through the whole process with constant updates, what to do with insurance, and by providing with a loaner car for 3 months. Hopefully nothing goes wrong again but if it does, I know who I'll be going to.

Been taking my bmw here since I got it and have always had great service from anyone on their team. Julio Oceguera was my recent and now preferred advisor. He’s quick, helpful, commutative, and knows what he’s talking about! I’m not the most knowledgeable with cars, so taking it in for work is sometimes on the stressful side. I appreciated how simple he made it all, on top of me actually learning some things about my car while talking to him. Happy to have my car in trusted hands. 10/10!

Appt for end of lease pre-inspection resulted in pull ahead with last lease payment waived. The vehicle build I planned to order was located at another dealership and was delivered to Shelly the same day. Steven Choi was efficient and processed the new lease/return expeditiously and stress free. Great job Steven! Shelly BMW continues to earn my respect.

Chris is easy to work with and always exceeds my expectations...

Julio did great taking care of my concerns. Great Service!!!!

Amazing service! Wonderful customer service!

Thank you Brennan O’Donnell and Team for making our first BMW purchase an amazing experience. We appreciate the fair pricing, transparency, and great customer service. Highly recommend!

I Satisfied your service and the quality of the BMW vehicle.

Always a great experience. Out auto service rep Juan Carlos is very thorough and caring. He goes above and beyond to help you and get you what you need. I highly recommend this team for any services your bmw needs. They are quick and efficient. Thank you guys again.

The entire BMW shopping experience was exhilarating. Cameron was extremely knowledgeable and a good listener to my needs. I would highly recommend this dealership to anyone serious in purchasing or leasing a BMW. After looking online at five dealerships I must say this dealership has the best inventory of BMW’s in Southern California, keep up the great work!

Hemet and Charlie both are amazing they did a really good job

Linda performed exceptional service on my vehicle. She is very professional, thorough and makes sure everything is done right!

Buying a new car can always be scary, but my experience with purchasing my new car was nothing less than stellar. Everyone was so nice and professional. My sales rep, Michael Thomas was the best. He was the most helpful from the first time seeing the vehicle, purchasing it, and still helpful when I email with a question 😊 I would recommend him to my friends and family. Also, the finance woman (I don’t remember her name), was so nice. She also was very helpful and knowledgeable.

Service writer worked hard to get car covered under warranty . work hard for you

Great customer service, friendly and professional.

Samantha Hernandez in the sales department was an absolute joy to work with. She was very transparent, open, honest and, most importantly, a great communicator. During the process, she was on top of everything and pushed and got me the best deal possible. So happy with the process and would recommend working with her as she is fantastic!

BMW of Buena Park never lets me down! My service advisor Chris has the best customer service and truly makes my experience painless, quick, and efficient every visit.

I just bought a M440 from Buena Park and Samantha was awesome. She was extremely responsive, proactive and went out of her way to properly communicate and achieve the best pricing for my car. I would recommend her and the dealership.

Great service as always!!!

- BMW of Buena Park 1. It was really convenient pick my car from my house and drop off my car after done service. I would definitely have this service again instead of waiting in the dear shop. 2. I love to have Eric as my advisor. He gave me excellent service . He is so kind and he has good knowledge and for the car wash, I forgot to ask him but He provided me. I am very satisfied with him.

Service department getting better my last visit was very easy and good there is room for improvement

My 2014 BMW 750i was serviced last week at BMW of Buena Park. Now, I live in Los Angeles, but purchased the car in Torrance. In the past I bought a 2012 750LI from Shelly BMW, so, i thought i'd give BMW of Buena park a try. The service representative, Mr. Jose Perez, was OUTSTANDING! I had the car driven to the dealership; and was told that i had to speak with Mr. Perez. Mr. Perez went over the repairs that were needed, and explained to me which parts needed to be replaced, and why. He followed up with the company warranty on behalf, and kept in touch with me to update me on the outcome. Although the repair was not covered under warranty, and i had to pay for the repair myself, i have to say that the 10% discount and the excellent service i received from Mr. Perez was invaluable. The true value of any organization, is the people who work for the organization. I appreciate Mr. Perez's professionalism, and will recommend my other "bimmer buddies" to go to BMW of Buena Park for service.

Went in to get AC serviced. Scott was great. He kept me in the loop on the progress time-line. Set me up with a loaner. Thank you Scott.

Excellent experience, as always. Dealership staff takes time to ensure the fully understand the issue prior to taking the car for service. Thanks, BMW Buena Park. You have a customer for life!

Worked with Eric Kim, great service adviser- great in communication, he kept me updated on what is going on and the time line. Would definitely keep coming for routine services.

Absolutely fantastic customer service and Brittney is excellent helping all the deal and very friendly and straightforward

As always, Chris has been and is a courteous gentleman to me every time I visit BMW of Buena Park. Thank you Chris for your concern for your customer's welfare and I appreciate your professionalism. Lee Lawley

Juno Kim is the perfect gentleman and a great salesman. Came through every time. Financial manager Ilona is sharp and friendly and wonderful, too.

Nothing but good experience at this dealership.

Julio has been my service advisor a few times. It’s always been a great experience. A strut had to be replaced and both ended up being replaced due to BMW guidelines. I was given a loaner for a week.

BMW of Buena Park treated me very well and made the car buying process as stress free as possible.

Love my 430i, but the sales experience was unusually seamless and pain-free. Sales Rep Cruz was competent and courteous, but manager Jason Park effectively and professionally negotiated this deal while treating me with respect throughout. Although I kept waiting for the typical "dealership pricing bomb", everything went as my wife and I had hoped. I recommend Jason and team for your next car purchase!

Britney made my experience easy and fast. I love the new x7, she even put a big bow! Overall great experience at BMW Buena Park.

Great customer service!

My service provider was extraordinarily professional. Julio made my experience pleasant. I look forward to this type of service in the future. Thank u!

First time here and I got Carlos as my advisor . He was super awesome , great customer service he made my visit very easy. Definitely coming back here !

Luis was super helpful right from the start. He was nice and went over everything with us, step by step. We had a few issues with our car that he was able to get addressed while it was in for a routine maintenance. Provided a loaner for us too so we would have a car to drive until it was completed. Definitely a great and pleasant experience!

I truly enjoyed my experience at BMW of Buena Park. The service advisors are knowledgeable and courteous. My advisor Eric Kim kept me informed along the way and provided a service vehicle when he knew it would take longer. I also worked with Julio while Eric was at lunch. Both men were excellent advisors. Thanks Buena Park BMW - my favorite service department!!

Great service and very knowledgeable.

Luis was super helpful right from the start. He was nice and went over everything with us, step by step. We had a few issues with our car that he was able to get addressed while it was in for a routine maintenance. Provided a loaner for us too so we would have a car to drive until it was completed. Definitely a great and pleasant experience!

EXCELLANT SERVICE

Had a very good experience with the service team. Vehicle was done with on a timely fashion.

Very good service and highly recommended to friends or relatives

The customer service from the service advisor was more than excellent however the repair work I am not sure about the quality, my car was there for engine replacement due to faulty timing chain problem that bmw is aware of but still had to pay for the repair and as soon as I left the dealership my check engine light and the same faulty message that I had before my engine blew came back on .

Carlos did great! Awesome service and easy process for servicing my vehicle

This made the usual long and boring experience of buying a car very quick and easy. No pressure, they answered all of my questions and most of the paperwork was completed in the comfort of my own home. Social Distancing was observed and taken very seriously

Excellent service provided by Chris Castillo. He was super professional and the service was performed in the time it was committed. Best service experience yet.

Great service and good peoples! 👍

Excellent service!!! Jose was very nice, informative very professional. It was a pleasure doing business with him.

Great service. My service advisor is linda and she is the best I got my car back like new with no problems so IAM ready to hit the road veags here I come 🚗🛣️🎰

Brian Hernandez was excellent. He new the car inside an out. Finance was a breeze, without being pushy about adding things although it was offered.

The service BMW of Buena Park provides is excellent. My service advisor Carlos Gonzalez always goes above and beyond. He is extremely helpful and very knowledgeable.

I would recommend Kevin and Jalal highly to purchase a BMW...they were great.

My experience with BMW Buena Park has always been great. My service guy Carlos is by far the best in helping me with my car. He listens and understands my concerns without pushing me. He is nice, knowledgeable, and I always feel important. Thank you for the awesome service!!!!

Used car purchase was very smooth professional courteous

Greg has excellent customer service skills! It was a pleasure working with him!

Juan Carlos is a great service rep, looking forward to continued service with him and bmw buena park

Always friendly, clean, and classy. They take care of me and my cars. Are not pushy, and i feel like i'm getting a fair deal.

It was very quick, good customer svc, well organized Thank you

Purchased my 5 series from this dealership. Problems are corrected in a timely matter and BMW stands behind their vehicles. The technicians are highly trained and the service staff is exemplary. I would purchase another vehicle from them in a heartbeat and trust their service to do the best job possible on my car. Btw, there are several BMW dealerships closer in proximity to my residence BUT I will drive 32 miles each and every time becuase it's worth it.

Julio is a very good employee. I waited for a while but the service is excellent

Courteous customer service

Patty our service advisor has been fabulous every time we drop off our vehicle. She is thorough, responds to our phone calls and gives us great service! Thank you BMW is Buena Park for taking care of our car and your clients!

My experience was good and staff was amiably. nice.

Place is clean and organized. Welcome staff shows a positive attitude, feel comfort and safe to walk around. Got what I want in here!

You made my daughter’s first car purchase a memorable lesson. She now knows how a customer should be treated and why. She is trilled with her new hot wheels and that makes me happy! Thank you Tai and Ilona for your excellent service!!! Much appreciated, Theresa Escobar-Bena

Nothing but first class service every time and Linda Torres is the best!

Best service ever!!! Delivered my car directly to my house when I leased it and picked up and dropped off my car when it came time for service! I literally didn’t have to lift a finger. Love them!

John Latko was our salesman - really knows his BMWs and his organization well- he is very responsive provided choices and thoroughly explained the car- employees like him make the difference when buying from a large car sales company!

Very kindly service & riding

Great services, Scott

It was great experience.

great service! scott was vert friendly and helpful! thanks!

Great service. No delay, no hidden fee, no foring for unnecessary services. Completed all I needed in timely manner.

I’ve been satisfied many times at this location. My service rep who’s name is Mr Carillo is very helpful and pleasant. Although my last experience was not so good. My car was serviced, as I drove off the check engine light came on.😧 ! It seems as if it wasn’t fixed correctly. Even though I have had this unfortunate incident, I would still continue to have my car serviced there.

Chris is an excellent service advisor. Would definitely recommend him!

Great service from Juan Carlos, he really went out of his way to make me very satisfied with the service and repairs to my X3. Thank you Juan Carlos!

Service is a great and faster. I always goes to same dealer.

Scott was efficient and helpful . He was professional and I was in and out in about 10 min or less.

Kind and professional advisors ! Just let them handle your issue, and they will solve any kind of problem with you BMW ASAP.

Totally happy with my service at Shelly BMW. I would recommend Shelly Bmw to anyone! My service advisor Chris Carillo is the Bomb!

Everyone was kind and professional. ..................................................................................................................

I had a great experience buying my new car. Danny my salesman really did a great job helping me through the process. I’ve been looking around at other cars, and dealers but Buena Park BMW really took care of me.I will definitely be a repeat customer at this dealership. Thanks

I had a great experience buying my new car. I Would buy from this dealership again. Good customer service and follow up As well.

This is my favorite place to service my BMW. Third time here and the experience has always been pleasant...excellent customer service and car care. They even pick up snd deliver my car. Thank you Chris and Sam.

Excellent Service!!! Thanks Eric!

First time a BMW Buena Park service center. Julio was a tremendous help with my entire experience, very professional. My vehicle was very well taken care of, looking forward to future service visits.

Good car service takes care of your needs

I had a sizable nail stuck in my run flat tire, which wasn?t repairable. I took my vehicle immediately to service. I met with Carlos and he immediately had my vehicle taken in to replace the tire. The tire was in stock and he had my vehicle in and out within the hour! By the way, the 3 local tire shops did not have this run flat tire in stock and all three tire shops were more $$$ than Shelly BMW. I truly appreciated the prompt service and attention to customer service from Carlos. I will definitely will be bringing back my Bimmer to service here!

I appreciate the fact that I was able to get a mobile home visit for a recall item. Quick and efficient service.

The experience here at BMW of Buena Park was awesome. The service to was great from the advisors to getting a loaner. I recommend whoever needs their BMW serviced. BMW of Buena Park will take great care of you.

My experience at the dealership was great.

Amazing customer service! They called me before my appointment to remind me and they offered me a loaner on the reminder call so that i was taken care of when i got there. Great customer service! Will be recommending them to everyone

Great customer service for first time lessee . Kris G. helped make the process great.

It was a pleasant experience. Everyone was very nice, attentive and professional in appearance and customer service.

Red carpet service all the way! Service representatives are awesome - professional, attentive, knowledgeable and take care of your car and treat you like you matter! Very accommodating. Always a loaner vehicle ready when you have to leave your vehicle! My account representative, Linda is the best!

Scott Book was very helpful and reassuring that he would take the necessary repair needed. I was satisfied with the service. The AAA discount was a big help.

Great and prompt customer service.

Service Dept is very prof and knowing what is need for my baby, without pushing any unnecessary service package😀

Excellent customer service and technical maintenance.

Can't speak highly enough of the level of service I received. I walked in and worked with Charlie on getting a new X3M Comp. They took my trade in no problem and I got a way better deal than any other BMW dealership was willing to offer on the new car. Charlie even worked with me on questions and pricing when he was outside the office. I've only been driving for 6 years now, I've owned 8 cars, and this has by far been the best experience I've had. I highly highly recommend this dealership and strongly recommend working with Charlie on getting your next car. You guys rock!

Can't speak highly enough of the level of service I received. I walked in and worked with Charlie on getting a new X3M Comp. They took my trade in no problem and I got a way better deal than any other BMW dealership was willing to offer on the new car. Charlie even worked with me on questions and pricing when he was outside the office. I've only been driving for 6 years now, I've owned 8 cars, and this has by far been the best experience I've had. I highly highly recommend this dealership and strongly recommend working with Charlie on getting your next car. You guys rock!

Ask for Chris at BMW Buena Park! I recently had my first service visit after purchasing my vehicle, Chris is so genuine and very easy going. Would love to go back and have him as my service advisor.

Mr. Larson was so helpful, and he took me inside of the office and made an appointment with me. He was so kind and his professionalism was best.

Excellent service

Great experience at Buena Park BMW! Cruz was a great help with my car buying experience and Paul was an awesome help with the finance part! Cruz and Paul both stayed at work extra late to help me out and I’m so grateful for both of them! Thank you guys!

Juan Carlos the service advisor is awesome thanks again!!!

We had a great experience at BMW of Buena Park Autonation. Our sales representative Mario was excellent in accommodating to our needs and was on top of his stuff! Their staff was very polite and answered all of our questions!!!

Julio Oceguera was fantastic!!! Great service!!! I had to have a fuel tank breather valve changed. I was planning to do this myself, but Julio gave me a good price, including parts, so I decided to let BMW change the part. Saved me some work and aggravation!!! Julio gave me the price, ordered the part, and got it installed the next day. His communication was excellent!!! Our X1 is running great!!! Will contact Julio in the future!! Need front brake pads soon!! Thanks. Dan Takasugi

Very profesional and he service was great:

Great experience at Buena Park BMW! Cruz was a great help with my car buying experience and Paul was an awesome help with the finance part! Cruz and Paul both stayed at work extra late to help me out and I?m so grateful for both of them! Thank you guys!

Nice & kind

The service rep was detailed and gave great communications

I recently purchased an X3 from BMW of Buena Park. My circumstances surrounding the purchase were unusual, to say the least. Brennan picked up our needs and made it happen. Kameron, dimitri, and mike were great. They all worked together and helped my wife and I get the vehicle we wanted and made sure we were happy with our purchase. I was a repeat customer at this dealership before they changed owners, and based on our experience this time, will definitely recommend them to anyone we know who wants to purchase a BMW.

Great service recently. Car came out like new and was given a loaner for 2 days.

It was very friendly and gave me a lot of information about the engine.

Nice and fast service!

Everything great except service advisor said my tires looked good but should have an alignment for longer tire life...I had just bought tires and had an alignment 48 hours before service. Felt a tad scammed.

Bought a car via the internet! Jason Park, Sales Manager, did a great job at answering my questions and negotiating a fair deal. Brittany Cerna has great people skills and worked hard at finding the 540i with the wheels I wanted. She worked with a sense of urgency and follow-up. Brittany and Juno brought the car to my home and I signed the paperwork. Great team!

Had a great experience this weekend buying my new car! My salesperson Michael Thomas was very knowledgeable of the inventory and worked hard to get the vehicle I wanted. The process was simple and he was a pleasure to work with!

Great experience all around the team is very professional and attentive. I left some keys in the loaner vehicle and they immediately called me before I got on the freeway. Thanks

Much easier process buying a car from a dealer who posts great prices and excellent customer service. Very COVID aware as everyone wears a mask and I didn?t see any employees ever take them off.

The service is A1 . They were very helpful, professional. Everything was a breeze!

The whole experience is always a positive one from start to finish. My advisor Chris is very helpful and makes each service appointment better. Would definitely recommend!

Courteous and extremely professional

A wonderful buying experience. Extremely pleasant with no pressure at all on making a buying decision,

I have an excellent experience for Service my BMW at. Buena Park 28 Jan,2021 ,he charge me whatever he explains me before service ,my work advisor Carlos Gonzalez is very professional his follow is great I prefer to be through him for all my services at Buena Park BMW ,I will recommend this dealership to my all friends for any car service or buying -Razia Sultan Ahmed

2nd time I bought a car from this wonderful dealer, same friendly staff. Would go to any other dealer, this is the place to go. I grew up with my parents having bmw so when it was me and my brothers time to pick our cars we chose what we grew up with and I can’t say this enough they are an amazing place to buy your car.

Service advisor Julio did a great job taking care of my vehicles concerns. My vehicle feels and drives better than ever. Thanks Julio and service tech 3422.

I brought my car in for a "check engine" warning and the service adviser handling of the situation was impeccable as the diagnosis and resolution fixed the issue as efficiently as possible.

This is my second time getting a car here and my experience has been nothing but superb. Tai is a great salesman to work with. Personable and just all around a great guy. We were able to work out a fair deal quickly and painlessly. Customer service here has also been top notch. I had an issue regarding my lease and the GM Kevin went above and beyond to make sure I was taken care of, even though he had no obligation to do so. Fair to say, I plan on staying with BMW of Buena Park for a very long time. Keep up the awesome job guys!

I contacted BMW Buena Park late on a Thursday evening via email asking if the vehicle on Auto Trader was still available. Kameron Scott called me right away, said it was, and would I like to drive it? I said yes and set it up for the following Monday. It was still available Monday so I went in and drove it. I liked it but still wanted to shop around. The car needed a good wash and I just wasn't knocked out by the appearance. I tried another dealer and liked the vehicle as well, but it wasn't quite set up like the one a Buena Park. A couple of mornings later while I was still debating, Kameron called me and asked if I had made up my mind, would I like to take another look, etc. It was the right timing. I set it up for later that day. When I arrived the car was spotless, it looked like I had expected to look, and I jumped at the chance to own it. The finance department was easy with Don, and I was out pretty quickly. They delivered the car to my house, paired my garage door and iPhone, and ran me through the basics. All-in-all a very satisfying purchases experience.

Will come back for another bmw soon ! Amazing experience with the sales rep Brennen.

Excellent Customer service, my service advisor is outstanding.Christopher corrillo is the reason I stay with Buana park Bmw

Excellent Costomer service 👍

Hanly did an outstanding job of finding is the perfect vehicle!

Great experience, no BS process Greg and Mike made this visit and buying experience seamless.

Came in for an unscheduled service and they accommodated and finished the job quickly.

Eric is the best .very kind

Came here just to look but end up leaving the lot with a brand new car! If you are looking to purchase go ask for Danny Le, he was our salesman and he made our first purchase of a brand new 330i a good buying experience.

Very Good Service, quick and professional!

Julio deserves 5 stars for his impeccable and impressive service. From the moment I arrived, I was politely greeted by a service person and sent to the waiting area. Julio greeted me soon after and we got to work immediately, reviewing my service concerns. He went above and beyond to get me a loaner vehicle because one of the tires needed to be ordered. I was so appreciative. He called me that evening with an update and the day after as well. He is quick with his work but efficient and made zero errors. I left BMW of Buena Park feeling happy and very appreciative of my service.

I visited around 7 - 8 area dealerships, BMW and otherwise, before landing on a pre-owned car at BMW of Buena Park. They came recommended and I can see why! Right off the bat, Charlie and Tai were amazing to work with as was the financing team. The team here is trustworthy, timely, thorough -- and genuinely personable -- the experience I had here truly stood out from the rest. I'm so glad I got my car at Buena Park, this team really put me at ease.

I can't thank enough for all the service I got from here. I came in for yearly maintenance service and they fixed the noise issue coming from somewhere at the back of my car that I couldn't figure out. Plus, I got all the engine oil and over 60 inspections done as part of maintenance. Their advisor(Carlos) and engineers are very knowledgeable, patient, and professional at this location.

In 55 years of buying 36 vehicles this was one of the top five outstanding buying experiences and it was accomplished via "Face Time" due to my being 400 miles away from BMW of Buena Park. Mr. Juno Kim, (Sales Representative, Jason (Sales Manager) and Nick (Finance Manager) went out of their way to assist me in the purchase of the 2016 BMW Z4. The BMW Z4 was fairly priced and there were no hidden charges. A 5 minute conversation with Jason, Sales manager and the car was mine. Juno Kim spent over 20 minutes with me on "Face Time" showing me the BMW Z4, every inch of the car. Every little rock chip, the seats, interior, trunk, engine compartment, all the features of the car. When finished I knew the car as if I had been there in person checking it out. I told Juno I was ready to buy. It was all accomplished in one day. Can not forget the service dept. The car, when delivered a week later, was immaculate, inside and out. Looked like new. It was exactly as I had seen on my cell phone. When the time comes to buy another car I will make sure to see Mr. Juno Kim, and the staff at BMW of Buena Park.

I can't thank enough for all the service I got from here. I came in for yearly maintenance service and they fixed the noise issue coming from somewhere at the back of my car that I couldn't figure out. Plus, I got all the engine oil and over 60 inspections done as part of maintenance. Their advisor(Carlos) and engineers are very knowledgeable, patient, and professional at this location.

Awesome experience. Efficient and professional! Thank you team AutoNation!

I was very pleased with my experience at the dealer. The Service Manager Darren was very courteous and made sure I was taken care of, and I would recommend him as well.

the service team was great. it was a very good communication and the car was served very well.

Recently leased a new 2020 BMW from BMW Buena Park. I was treated with respect from the minute I walked on to the lot. Each phase of my car experience I was greeted with a knowledgeable person that made my car experience awesome. January 2021 Update had my first car service at BMW Buena Park and the customer service was outstanding. I was treated like a VIP the minute I arrived and my car was serviced and detailed well within the time promised.

Excellent Service from Christopher Carillo very helpful....

A1 service I have no complaints

My husband brought his car in to have his rear shock cover replaced and they did a wonderful job. Chris C. was very courteous and took good care of us. Not only did they complete the work on time, but performed a free alignment. It was a great experience, and we will be coming back. Thank you!

I got a nice hospitality from this dealer especially Tony, He was very kind person and provided a great service , starting from the moment I dropped off my BMW to the moment they provided an alternative car , till the moment they confirm that my car ready to pick up with a great service. Thank you Tony and of course Mr . Darren for everything.

Tony Perez, was a great help. Couldn’t have asked for a better service rep. He was great with his communication. Always called to update me. Never forgot any details to tell me. If anything he told me more details about my car without me even asking. Great dude.

This was the best experience I've ever had with any car I've ever owned. Julio was fantastic & made me feel like a part of the BMW family. Customer service has always been the key to customer satisfaction & BMW Buena Park really are on top of their game. I even bought some fantastic merch! Thank you & I look forward to seeing you all again!

This was the best experience I've ever had with any car I've ever owned. Julio was fantastic & made me feel like a part of the BMW family. Customer service has always been the key to customer satisfaction & BMW Buena Park really are on top of their game. I even bought some fantastic merch! Thank you & I look forward to seeing you all again!

Roy Lee was the salesperson that helped my husband and I with our new 2021 740i BMW....... He was professional, helpful and answered all our questions and worked hard at getting us a great deal. Thank you.

Service was excellent and Julio exceptional. The phone calls updating the status was much appreciated and the pick up of the vehicle seamless. Great.

Chris in service has been truly wonderful to deal with. He provided excellent advise and service as always. He's a great champion for the customer!

good

Very friendly face and professional staffs. Very knowledgeable and helpful staffs. Clean and safe environment. Highly recommend to everyone out there to visit this dealership. Thank for your service Mr.Jose Perez, will come back again.

Linda every time I come the BMW to service my vehicle you make me feel very special. Thank you for being so attentive. Lastly A+ on your customer service. Yay yay!!

Very good customer service

Great service , was taken care of pretty fast . I recommend

Very thorough. Very Friendly. Very accommodating. Julio is hands down the best service advisor, very happy customer here!

Had a great experience with Danny’s support. We chose Buena Vista over all other SoCal dealerships!

Great service by my advisor Tony. The team made me feel like a million bucks. Thanks

Thanks for great service 👍

Excellent Service 👍👍👍👍👍. Professional People 👍

After the service done I have notice when I step on the brake my car was shaking... it has something to do with the tires ... but the advisor kim was GREAT

I have previously owned multiple MBs and recently made a switch and purchased a BMW X7 M50i. The car itself may be nice but there is a clear difference when it comes to customer service. 1. Despite having already chosen the vehicle and having submitted my credit application/run before I even arrived it took over 3 hours to complete the transaction. Even the person who was working on the paperwork apologized saying it should not have taken close to as long as it did. 2. I would have expected everything to be ready for me to leave during the 3 hours I was waiting but even then one of the keys was for the wrong car (I probably would have left with one wrong key had I not happened to use it to try and unlock the car with it). I was left standing in the cold, at night, and in the dark (lights were turned off) while the correct key was located. 3. After having purchase a $100k plus car I would have expected something, anything, as a “thank you”/“welcome to BMW” type of gift. I didn’t even receive something as small as a keychain (which I would have considered a given not a gift) with my new car. In all my past purchases of cars since the early 2000s I don’t think I have ever felt so unappreciated as a customer. Perhaps it’s a BMW thing not to give anything but that’s what’s I have become accustomed to from other competitors and in my opinion a 10 rating indicates exceptional. That said. They indicated that I would only receive anything after I filled out a positive review.

Great experience with this dealership. Service department did a great job.

Mario Garcia was our client advisor and he was awesome. From start to finish he was professional and kind. I love my new car and I’m very pleased with the whole experience!

Great service !! They go out of their way to make sure you’re happy. Highly recommend !

The customer service was great and they gave us a great deal on the used car. I was very happy with the transaction. Will be back again to buy another car!

Because of Covid19 BMW has taken all proper precautions and for their safety the safety of the customers by providing Face Masks, Hand Sanitizer, Rubber Gloves right at the main entrance. Showroom was very clean and their bathrooms as well.

Very courteous and excellent services.

Brought in my i8 for coolant service at the eve of Xmas, service advisor Jose Perez went out of his way to get me into a last minute comfortable loaner to use while the car is being worked on, and the team has been willing to accomodate my weird travel scheduling. A++ team!

This is the best service I could have asked. I stopped at service with a concern about my car's suspension without appointment. I got checked-in and talked to advisor Chris. He provided his professional suggestion and helped me to have the problem taking care of. I will be a loyal customer to this dealership starting now.

Sam was great helping me with repairs. He was quick and professional.

Linda was very helpful and accommodating with my schedule.she was able to give the best service with the crew. Excellent customer service!

I had a good experience with the dealer and got a great car.

First time BMW buyer: 1. Pleasant buying experience. 2. Very helpful Sales Staff. 3. Good pricing.

The service team went above and beyond when our X5 decided to leave us on the side of the road. They stepped up, got us on the road again and then fixed our car. Can't say enough good about how they took care of us.

Customer Service is excellent Chris kept me imported almost daily.

I've been a long time since Timber since AutoNation was Shelly BMW. I must say even under AutoNation, the customer service is excellent! Scott was very informative and kept me well advised of what needed to be done with my car. When I picked my car up it was very nice and clean and I appreciated all their service!

I like to be in and out! Awesome salesman. Keep up the good work..

I have had a great experience with Eric Kim at the service department. He handled all of my service requests perfectly and was very fast The BMW of Buena Park has provided a great service! Very satisfied and highly recommended!

I just needed to replace a flat tire. The entire process was quick and simple. BMW of Buena Park, CA had the tire ready for me.

My family services all of our cars. At this dealership. We couldn’t be more pleased with the follow up, attentiveness and customer service we receive every single time. Wouldn’t dream of going anywhere else

Great Service and clean place to get your car care

My service agent, Linda, was very helpful and accommodating to my service requirements. With pre-arrangements, I was able to drop in and out without much wait.

I was greeted by Mr. Brennan O'Donnell (Sales Associate). We weren't able to make the deal. Therefore, I left. Then Mr. Oliff (General Manger) reach out to me and I am happy with his offers. I can back later that day and purchase the vehicle.

Still emergency malfunction problem

Very friendly staffs, courtesy, very clean Place, treat me well, answered every question. I drove extra miles to this dealer that shows the reality. This is my second car that I bought here.

Mr Santiago was professional and provided excellent customer service. He was also patient as I made my decision. I've purchaaed every BMW from Shelly since 2009 and I was treated like a VIP.

Brian Hernandez was fantastic. Super responsive.

all the staff are very accomodating and excellent service!

Made an appointment and was able to bring the car in the next day for service. Nice to be able to get the work done right away.

Gregory was prompt and always followed up. Paul (finance) is the most knowledgeable finance guy I have ever met and he looks out for the buyer like he was the one buying the car. Great guys.

This is honestly the first car dealership that I've been to that did Not make feel used or like if I was being lied too... Nothing but GOOD VIBES thank you so much BMW for making my experience the best yet!

Eric Kim gave excellent service experience! I live in LA but will definitely drive back to this location for the service.

First I must say that this review is a long time coming. Leslie Cheng was my salesman and made this whole purchase experience very, very comfortable. Leslie is high spirited and highly attentive to the customer's needs. I am not one to go around writing reviews of every experience, but Leslie did it for me. Since I purchased my BMW 650i, Leslie has emailed me welcoming to the BMW family and has made it known to me that his duty to me as a customer didn't end after my purchase. Mr. Cheng, thank you for a lovely experience and I will see you again in the future! Thank you, BMW of Buena Park!

I took my car in for eng light on ..they took very good care of me and my car...great customer service...thank you Tony Perez...Buena Park BMW.....thank you so much......from very happy customer

I've been coming here for two years now and always request for Service Advisor, Eric Kim. Not only does he provide great customer service, but he is also very communicative and courteous. I highly recommend booking your appointments with Eric. Thank you!

This is by far the best car buying experience I have ever had! No stress, no haggling. The entire team was awesome! Quality cars and quality service! I personally recommend Charlie V, great sales rep. Thank you BMW of Buena Park!

Top notch process, professional and simple . Danny the salesman was honest and forthright, the finance manager Paul was thorough and accurate. The dealership staff was friendly and the whole process was seamless

The car just purchased did not have a spare Key!!!

Quick service, excellent people. Answered all related questions and kept me informed of the progress. Will definitely recommend to friends. Thank you.

Best car buying experience ever, including 4 previous BMW purchases. Good communication, honest, even nice!

Chris and Juno have been a pleasure to work with. Awesome team and very friendly.

I had a great experience leasing a BMW X3 from BMW of Buena Park! I had the opportunity to work with Jason and his excellent team at Buena Park BMW. Jason and his team were fantastic and worked hard to find me everything I was looking for in a car at a competitive price. My sales advisor Cruz was especially wonderful throughout the entire process. Cruz was courteous, respectful, informative, attentive to all my questions, and delivered best-in-class customer service. I highly recommend them to anyone looking for their next BMW!

Tony is the best sales I've ever met in BMW dealer.

They always take care of you. You have to make an appointment and wait a week or so to get the best and smoothest experience so be sure to plan ahead!

I had the Air Bag Recall repair completed at the Buena Park BMW dealership. The repair was first rate and I felt that the service was first class. If you were shopping for a BMW Brand vehicle, I would strongly recommend this dealership. The employee staff had to have been trained with 'Customer Service' as a high priority. The cleanliness and appearence of the property, the service and staff are all equally 'impeccable'.

This is the second BMW I have purchased since AutoNation acquired this store. Each time I could not have been more pleased with both the deal and the service I received from Kevin Oliff, John Latko and all the other people I worked with.

Tai made my experience a quick and painless one. Thanks!

Free Level 2 charging; cool people

Good facility and friendly to help on what I needs.

Service advisor Linda was fantastic and very helpful!

My husband took my car in for oil change and said everyone was very nice and efficient. Thanks.

Mobile service came to my home to replace the passenger airbag. It was very convenient and much better than the traditional way of taking your car to the dealership and waiting most likely a few hours for such a simple service. Thank you.

The sales man Brennan was great , he was very polite and helpful through out the process of negotiation, and till the end . I really appreciate the courtesy he extended .

Kudos to Carlos! Excellent customer service goes above and beyond!

Great customer service. Everyone that helped me was very nice and respectful to help me with all my needs.

I would love to recommend Auto Nation to anyone if you think about to buy BMW, I don't even come to the dealer to check on the car but stay home with a few texts message. I bought a car in 1 day BMW X4 2021. I got a best price from sales man name Santiago, so if you are thinking to buy a BWM, please call BMW Auto nation and talk to Santiago 203-727-7027

I had a good experience here. The people that work there are very friendly! The only problem I encountered was them being busy and having a miscommunication of how long the servicing would take.

We went in with a deal in place to buy another Mercedes Benz nut we found they offered some very competitive lease prices. we drove the X5 and loved it. There Sales rep Bently work with us and really worked a great price on the X5 they offered us more than any other dealer did on our trade in. The continued to negotiate until they reached the price and payment we wanted to be at GREAT CUSTOMER CARE AND HONEST PEOPLE!

Straightforward pricing negotiation and excellent services.

Excellent service and customer care. It was pleasure to talk to employees at the Center

Linda is always very efficient with our automotive needs/repairs. She?s very pleasant and always makes our experience easy.

Kevin was PHENOMENAL!! He was soooo patient, understanding and made sure all my needs for my car were met. I really can't thank him enough. He made the car buying process extremely easy, smooth, and seamless!!! I will definitely be buying my cars not only from Buena Park, but Kevin!! If you are looking for a BMW, you can't beat this location. Thank you to everyone at this location for finding the car of my dreams!! Give Kevin a raise!!!!

Juno Kim was absolutely AMAZING and we dealt with many many other salesmen before this purchase. Juno went above and beyond providing us with nothing but EXCELLENT SERVICE throughout our journey searching for our ULTIMATE DRIVING MACHINE! Paul Skinner was also AMAZING! Thank you AutoNation for providing us with such wonderful people to assist with the purchase of our ULTIMATE DRIVING MACHINE!

Scott Book was awesome!!! The process went well and I?d definitely return for service.

I will recommend to anyone. I am very with my visit.

Although the office process took close to 4 hours because there were not enough salesmen we still had a very positive experience. Hemat was our salesman and was very helpful. Ilona (sp?) in the finance department was exceptional.

My car oil change is good and thank you. Car services are recommended with reasonable prices at this dealership.

No problems, have come here since my purchase in 2015

I would like to say, from the time I made contact with Greg, throughout the process of purchasing our new car, has been a pleasure. Greg has made this process easy, and as fast as it could be. He was Great! Thank you, Greg!!! Don, made finance go smoothly, without any problems. Thank you! Also, Tony, came in to see if he could help us out with our extended maintenence coverage. Very kind, and professional. Thank you, all.

Service advisor Tony Perez was very thorough, professional and helpful. He followed through and my car was serviced in the time frame promised. He even stayed after hours to ensure he personally delivered my car and explained the service. Excellent overall experience.

Very good service and convenient to have valet service

Brian was really professional and helpful, from arranging the test drive, and getting a valuation of my car for the trade, and fantastic following through with any questions I had. A very good buying experience.

The Dealership was top notch! Staff was pleasantly welcoming and warm. Warranty work was as projected, quick and efficient.

Buying my first BMW @ Buena Park BMW made car buying easy and fun . I reached out to Santiago and he replied within minutes , car was ready to view and test drive as soon as I got there . Santiago did an Amazing job at making sure the car was the one for me . The financial department did an amazing job as well , helped me and insured me that I got an amazing deal ! Finally I was very impressed and months later am very pleased !

It was fast ,secure and my adviser explained me the correct service I need,I recommend and make my next service too

Thank you for your service and coffee. Sorry, I can little speak english.

Miguel Hernandez is awesome. Buying process was quick. So was the finance manager. Sale process went quick.

I am very satisfied with the service department. My representative took care of me with much ease and professionalism. She was very knowledgeable and great with response time. I came in for service although I have purchased my X5 from this dealer as well. Linda was awesome! She pays attention to customers needs.

The service from Bjern was a great experience, the faster and efficient customer service made this experience great.

I came to the dealership with 2 vehicles in mind. The sales person Brennan was knowledgeable and provided me with detailed information about both models I was interested in. Next we did a test drive of the vehicles and after I knew that the X5 was the best choice for what I was looking for. My overall experience was great!

Excited about getting a great deal on my new BMW! Leslie made the process very easy.

My experience at BMW buena park location was perfect! Great customer service and great customer care!

I really liked the service they provided and appreciate Marissa Sandoval and Brian Hernandez Thanks for the help in choosing my new car

They did an excellent job of repairing something very acute. Linda Torres is lovely to deal with.

Great and fast service. They also have a complimentary option of picking up the Car and Dropping it off for service which I have never seen at any other BMW Dealership. I had major Services Due and a problem with Noises with my 328i which I was expecting to take some where between a week or 2 to fix as per my previous BMW Experience but to my surprise and delight the Car was Serviced and fixed within 24 hours.

Hemat Youssef was great to work with and provided excellent customer service. We would definitely come back again to work with him for our next car!

I am very satisfied with the customer service, from Eric , I was checked in without a delay he gave me a time estimated of the repair would be done. He also had a shuttle for me. I give him a 10 for great service!!

Service manager Chris was very helpful and informative.

I leased my car from this Buena Park BMW dealership and also have visited there to get it serviced. The personal are very nice to work with and the waiting facilities are very pleasant as well.

Go see Bjern @ BMW of Buena Park if you want excellent communication and customer service!

They managed to have sanitizer and good work flow. I put my car in in the weekend and they finish their job on the same day.

So I arrive with my wife to the dealership one night and our sales rep meets us. Now this is during the pandemic and he’s not wearing a mask. He then offers to shake hands as well with no PPE. I was ready to walk out but we needed to buy a car. The car we check out is an electric vehicle and they tell me the battery of the car needed to be replaced and they hadn’t done so. Now why would you have a car on the lot when it’s not ready to be shown? Car needed some other fixes and they deliver my car. Instead of using a flat bed tow truck, they drive my car. Not a big deal but for the fact I get the car delivered with the battery being completed. I get the excuse that they didn’t have time to charge it yet they have a fast charger at the dealership that will give them a fast charge in 30 minutes. This also leads me to believe they had the car on the lot without the battery having any charge. This is terrible for the battery’s life as it needs to have some power when it sits idle for a while. Were it not for our urgency of having to get a car as soon as we could, I would have left to another dealership and would be apprehensive of coming back to buy another car.

Honestly. My vehicle was way overdue for service. Which has never happened before. COVID was the only reason for not returning for service. When I arrived I was relieved to see masks on everyone including fellow customers. It took me a few minutes to feel comfortable in the waiting area. Soon I was at ease and my car was serviced as promised (with updates on the progress) and I was on my way. The only suggestion I would have is to remove every other chair in the waiting area to improve social distancing.

Great experience while mechanic was installing passenger air bag.

Thank you Scott for your help and professionalism. It was a great experience coming here. Your team was very and helpful! :))

Went in for oil change ,appointment was at 10am did not leave till 315pm

Great customer service from Scott! From beginning to end I felt comfortable and confident my car issue would get fixed and it did!

Christopher was excellent. My car was ready within the time frame stated.

I had a fantastic experience starting my new lease for my 2021 BMW X5. I appreciate the patience, great service, and friendliness from the team!

Very nice and caring for client

Great service! Zero complaints. Would definitely recommend this dealership and will be back for a future service and/or purchase of another vehicle.

Amazingly helpful.... we should have more people like them in this world... who truly want to help you!!! Easy and quick!

Spent nearly $400 to fix my fuel door because it continuously popped open while driving; received the car post service with hard sticky tape residue on the fuel door that was very hard to remove.

Great service, I always take my car for service at this dealership and I?m always satisfied with the quality of service performed to my car.

The BMW car specialist Eric provided great customer service.

Excellent service , nice environment .drop off and pick u up when your car is ready.Service Advisor are honest and excellent in telling u what is needed to your car

BMW Buena Park is very well recommended Excellent customer service ! Service advisor , Jose, very accommodating and knowledgeable. Fresh Coffee & snacks very helpful while waiting & the lounge.

Great customer service. Service Advisor Carlos went out of his way to explain repairs needed for my car and scheduled my next service

What an aggressive and gentle manner sales Happy to meet nice guy I would like to introduce Kevin to all my family and friends

I got a recall card in the mail and I went to BMW Auto Nation in Buena Park. Everyone was extremely friendly and made me feel comfortable. I Also loved that they offered me a Lyft home so I didn?t have to wait for my car to be serviced. I highly recommend coming here. Linda my service advisor was friendly and honest. I was scared that I would end up paying a high price for repairs but honestly you get what you pay for and BMW prices are very fair. Very well organized staff and respectful workers at this dealership and that?s hard to come by these days. I will be back. Thanks BMW of Buena Park.

Super sales person, Samantha. Really knew her product. Excellent buying experience. Car prepped and ready to go on time. Would definitely return if buying another BMW, and will return for service.

Excellent customer service provided by Linda. We will come back again in the future.

BMW always does a complete and professional job on a well designed product. we picked up a nail in tire on our 2015 I3 they replaced tire and washed our car under tire warntee took 1 1/2 hour.

I had an excellent experience with Demitry and Greg. This is my second lease from BMW Buena Park. Would highly recommend.

In general, whole service process is good, waiting time is reasonable, but appointment desk should more professional

Great service all through the process . I bought a 2020 BMW 330i and they made it go smoothly and hassle free.

Both the sales person and the finance person were very professional and friendly, I was short on time and they did a great job of moving me through the process in timely manner.

Service advisor Carlos very friendly and accommodating and very responsive.

Leslie was amazing very helpfully I will recommend him to my friends and family

Linda T helped replacing my front tire. The tire had to be ordered, the vehicle was ready in less that 24 hours. I couldn't pick it up for little over a week, the kept the vehicle for me and gave it a nice carwash when I was ready for pick up. The service was smooth, quick and easy.

Have my car serviced and it was good and professional

Glad I was able to negotiate a more fair price for the job that was quoted for my M3. It was a job well done overall.

It was nice I was well taken care of. The process was smooth and easy and Eric was nice and friendly took care of my concerns

Very satisfied and convince location . Service also great.

Carlos helped us was super helpful and answered additional questions I had about our key fobs not working after the latest upgrade to system. He was able to fix the issue even though we only went in for oil change

Every one of the BMW of Buena Park (CA) were customer service oriented. They solved a complicated out-of-state purchase that none of the other brands I considered could offer a solution. Thanks!

After several visits to BMW of Buena Park, I decided to purchase a previously owned 2017 BMW X5 40e. The Client Advisor, Samantha Hernandez, was very helpful and easy to work with. She provided a CARFAX, answered all my questions and let me take several test rides. She also was patient with no pressure applied. I had shopped the inventory and prices at a couple other dealers and found the price to be very reasonable. The whole experience was delightful. Based on my experience, I would definitely recommend BMW of Buena Park.

Fast and easy! Will definitely recommend to friend and family.

Hemat Youssef was amazing like always! I have leased at least ?5? cars from him and the experience was nothin less than exceptional.

Scott was very friendly, informative and accommodating. The young man that greeted me outside, was also very nice!

Great service Linda. best customer service ever. She always takes good care of her customers.

Very thankful for the at home sevice call. Did not have to spend hours waiting for service.

Hematt, the sales guys walked us through with the whole process and assisted us on test driving our BMW X7. He was very helpful and knowledgeable about the product. Paul from finance made ease for the entire contract process. Salute! Will definitely get my second car with them.

Hematt, the sales guys walked us through with the whole process and assisted us on test driving our BMW X7. He was very helpful and knowledgeable of the product.

The service advisor is friendly and easy to work with.

Eric Kim is my service adviser. My service advisers have left and have changed over the years. So, there was no service adviser who knew the history of my car, and I had to always explain my car warranty and the situation to the new service adviser. However, Eric Kim is very kind, and I am very happy that he handled things meticulously. It was different from other service advisers. He's great!

Professional Service was delivered with high quality And was provided with transport to and from my house

Professional My expectations were met with high quality of service

Kevin was very nice and repaired the airbag super fast, I asked a few questions and he answered with no problem he knew exactly what I wanted to heat. Thank you

Great service and kind staff. I would recommend everyone to visit this place. I?m very satisfied with their service.

Service Mgr Carlos explained everything about the recall and service they would be doing. He was very professional and my car was ready in a timely fashion.

Carlos in the Service Department was excellent. Gave us great service, friendly, explained everything to us and was informative on all aspects of the service performed. Appreciate all the help they did!

Service Representative was very friendly and helpful.

All of them are helpful and friendly! Especially Mr. Thomas and car service supervisor Mr. Bjern .

Carlos was great ! He explained everything well and was patient and open for questions. Car was ready w/in the timeframe he’d stated. Was my first time at this Dealership. Was very pleased.

DO NOT BUY********** OUT OF STATE If your looking to buy and transport do not trust Buena Park Unprofessional, rude, ignorant. They will make you feel that you do not matter to them. Be aware this is a one price negotiation store so there is no “buying experience”. As far as communication. Non existent if it not benefits them. Imagine buying a $90,000 dollar vehicle and not knowing where the vehicle is, when approximately you will receive it, and It can not be dropped at the location stated from the beginning after being told accommodations are a non issue. From start to finish the deal was mishandled from sales all the way to management. From initial contact where the sales genius would not get back to you with an expectation of numbers product information, shipping details, shipping dates. To management where we were being taken advantage of the actual cash value compared to selling price of the vehicle to warranty. BMW of Buena Park is the poster child of the nightmare car dealership that you hear about. Buying a car at Buena Park makes you feel like you are a failure in life if you had to buy one here. As I process my purchasing experiences here i can only hope that BMW as a manufacturer’s would take a surprise visit and be a “fly on the wall” to see how their clients do not receive the best or nothing experience. I would be shocked if they did not pull their franchise agreement

BMW Buena Park - Don't go anywhere else! Seriously. This is not an ad. The team at BMW Buena Park is BY FAR the most friendly, knowledgable and detail-oriented team I've ever worked with. I actually enjoyed the process! Can you imagine actually enjoying buying or purchasing your car?! I left feeling like I'd made new friends, AND got a new car and a great deal. Their attention to detail and customer service is just, sadly, not the norm these days. The follow-up via phone and email was prompt, timely and impressive. Every question sent was answered. The team was professional and friendly, never annoying or overwhelming. The finance department clearly valued my business and treated me accordingly. I had such a fantastically easy experience that I made sure to write down the names of everyone I worked with -- they were that impressive! Companies always hear about bad experiences. It's important they hear about the GREAT ones, too! Big shout out to John Latko, Jr. for guiding me throughout the entire process and jumping through every hoop I put before him. Big shout outs to Jalal Kawa, Linda Jeon and Veronica Gutierrez for the fantastic communication and scheduling. Big shout to Kevin Oliff for truly listening to me and helping me find the perfect vehicle for me. Big shout out Susanna for walking me through all the technology on the car and following up to make sure I got home safely during the pandemic. Big shout out to Ilona for your expertise and financing wizardry. I am THANKFUL for such a great experience and I love my car!! Fantastic service, fantastic team!

Greg and the team were AMAZING! Buying a car is never an easy process, and can be very stressful. These guys and gals made the whole process super easy and completely stress-free. I cannot thank them enough for that, as I've had some extremely stressful situations in the past. They were great with communication, under-promised over-delivered, and actually CARED! Great customer service, very happy :D Thanks!

Juan Carlos was professional and quick to handle my needs.

I have had a stellar experience at BMW Buena Park during my recent purchase of a BMW X3, and would highly recommend that you reach out to them if you consider getting behind the wheels of a new BMW. Sales Manager Jalal and Associate Brennan were extremely friendly, helpful, knowledgeable, responsive and transparent with me during the whole process. Thank you for making my purchase experience so smooth, rewarding!

it was a fast and outstanding service. ..............

When Carlos, a service consultant, told me that today was the last day of my free maintenance, I was extremely happy and felt particularly lucky. Carlos' service is very caring, attentive, warm, please patient, thank you very much. This is a beautiful day.

Simply drove in, Eric set up the appointment, smog check completed quickly. The car wash did a great job too.

Eric provided excellent service by ensuring that my car received prompt attention and by keeping me posted with updates and status of the repair. Even though it was on a Friday before the July 4th weekend and loaners were scarce, he was able to procure one for my use. I highly recommend BMW of Buena Park to all who expect excellent customer and car service. Eric and his team certainly demonstrate pride in their work.

Eric, the service advisor, was very courteous and made sure the work was completed to my satisfaction.

Thank you again for completing my yearly inspection on my 2014 328IA. The dealership provided me with a loaner car for the long holiday weekend. All my requests for my car was fulfilled. Thank you Eric for keeping me updated and timely readiness to p/u my car on the following Monday.

My car buying process was excellent and the salesman was patient and searched for my desired car.

My experience with the BMW service great!! Chris Carrilo... Was awesome to work with.

Linda Torres provides outstanding customer service.

I bought my car at the Long Beach dealership and have been going to get the car serviced there and was satisfied but not overly impressed. I decided to try Buena Park for my latest service because it is closer and I am sure glad I made the change. Andrew was upfront, honest, and very helpful. The car was ready the exact minute it was promised, including a fresh car wash. Love the detailed reports and recommendations for your next service that I received, something that I had not gotten before at LB. Needless to say, my next service will be again done at Buena Park. Thanks!

From beginning to end, the staff at BMW was amazing. Dmitry Abovskiy set up the sales process, which included transferring my vehicle from another location. Khurram Tai was my sales agent, who could not have been more accommodating. Ilona Alex completed the financing portion of the sale, with the utmost class and courtesy. These outstanding individuals are merely a reflection of Kevin Ollif, the GM in Buena Park. He's commitment to excellence is reflected throughout the dealership.

Very pleased with the service. Chris Carrillo sevice adviser was very informative and helpful.

Very professional, friendly, and knowledgeable staffs. Highly recommended and will continue to use for future services

It took longer than I expected, but there was a good coomunication and explanation.

My service advisor Scott Book did an excellent job. Scott always kept me informed about the progress of the repair. The reason for not providing 5 stars is that the car has to go back next week. I still have an issue with my iDrive system.

Excellent service over all, meets all the service I needed. Very nice service advisor too

If you thinking BMW, that is where you go.

It was my first time using valet pickup and delivery on my car, for service repairs. All went smoothly and on time. I would use this feature again. They also delivered the loaner car at the same time.

Very good customer care by the service and sales crew. Particularly Mario and Carlos.

Excellent customer service. I would definitely recommend getting your BMW serviced here. My Service Advisor Bjern made sure that my car got everything it needed serviced the same day I brought it in.

I have a X6 and a 530e, both were serviced by BMW of Buena Park and I couldn?t be happier. They offer free pick up/delivery for maintenance services. The process was swift and prompt. They texted and emailed constantly during the process to keep me apprised of each step. When my vehicle was ready, they called to inform the time to deliver and it arrived promptly as promised. Thank you! I highly recommend BMW of Buena Park for their excellent customer service.

I received an excellent customer service from Chris. He is very nice and helpful. He is personable and knowledgeable. Thank you BMW for hiring good advisors!

BMW of Buena Park is managed and staffed by pros. They listen to your needs and make smart, knowledgable recommendations while avoiding putting you on the spot/pressuring you. Their open, honest approach quickly earned my trust and made my vehicle selection process a positive experience.

Measure to work with this team. Low pressure sale. Much appreciated.

Been coming to this dealership for years, always Great services and shows professionalism

The service I received at BMW of Buena Park was beyond my expectations. My Service Advisor Chris Carrillo deserves "Five Stars". He paid attention to detail and address all my questions and concerns during my maintenance visit. Your dealership has earned my future business, keep up the great work. Ervin Riggs

Great customer service and best pricing, thanks to Brennan and Bianca.

My last visit here at BMW of Buena Park was wonderful. My service advisor Scott Book did a terrific job at explaining everything to me in detail. He kept me updated via email and text through out the whole process. I highly recommend BMW of Buena Park for anyone who wants to have their BMW serviced the right way!

Chris was very honest and explained the things to be done thoroughly I was provided with a loaner and fulfilled the time promised to be done

Very good experience without appointment. Eric Kim is very nice and send me updates through text. Finished my car service faster and I didn?t wait too long. Thanks!

I highly recommend looking elsewhere for the purchase of your BMW. The sales staff is not informative during the purchase, and trying to get any information after the sale is impossible. I was lied to more than once when trying to resolve an issue after the sale, and never would receive a call back.

Scott was very informative and honest. Great job.............................

Very friendly and courteous and very informative. Chris Carrilo was very helpful in explaining the process of what my vehicle needed.

Great service , service Reps treat you with high respect and listen to your car needs .

Overall very satisfied. I have been with this dealership for many years and recommend them highly.

It was not bad . But l wanted to receive any gift .

Received great service from Bjern. Provided a loaner car and since the service was a lengthy process immediately upon arrival offered to have the vehicle delivered to me in San Diego after repairs were completed.

Christopher in Service was very knowledgeable and kept me informed throughout the entire process. Easy to work with. The dealership did a great job with the repairs. I would highly recommend to anyone needing to get their BMW serviced.

Yusef the sales person helped us out and he was able to get us good numbers. He showed us the cars and we were able to see the cars and compare. Overall great

straight forward negotiation and recommendations with options

The team at BMW of BUENA PARK are top professionals, who uphold their name to the highest standards. The facilities are clean, the staff aware, the process is well managed and the cars are clean. I could not have asked for a better experience!! This is where I am going back for the next one!!

I live in Los Angeles with plenty of BMW dealerships closer to me, but this is my third year leasing with Buena Park because of the ease and excellence of their service during the leasing process. Highly recommend!

Scott was very helpful when I call the dealership, he scheduled a service for my car the same day ,the whole team was very friendly Every thing was sanitized, I am very pleased on how the service was performed..

I had a great experience in the service department Linda my service advisor was really professional and answered all my questions regarding my vehicle.

Great service , great people, great service department, I will be a lifetime customer of this dealer

The service/repair on my 2011 BMW was great. The car runs like when it was new.

Overall, most of staffs who did their best for customer was good.

The buying process was fairly quick and I felt confident that my car was thoroughly checked as it is a used car, and that I got a great deal!

Great experience buying my new car from Jorge Zepeda! I could not be more pleased with AutoNation BMW Buena Park and how they went out of their way to get my new car from another dealership.

I received a great service from Eric Kim. I would recommend this dealership to my friends

Ricky is awesome! Best service tech I have worked with

no issues with car maintenance services with Buena Park BMW

Great experience. They tried to work with me financially and help as much as they could. They did service on my X5 quick.

fantastic customer service and always keep me updated.

Great customer service, I totally recommend it for service

Always a great service here!! My service adviser Linda Torres is awesome!! Excellent communication and goes the extra mile to make the experience easy.

Christopher is an excellent service rep. Cheerful, kind, helpful. Follows through with what he says. Keep up the good work Chris.

5 star service and my advisor was prompt and had my car washed and down in 2 hours! I will definitely buy my next BMW with them.

EXCELLENT SERVICES. FRIENDLY AND PROFESSIONALLY ON EVERY SINGLE SERVICE.

Chris was very helpful and provided excellent service.

Amazing quick great service thank you all so much.

It was great experience. Peter was very professional and nice. And also signing contract process was. Very easy and convenient.

It was great experience. Our sales person, Peter was very nice and very professional. Also, contract signing process was very easy and convenient.

Peter was of great service, will come back when I?m ready to get anew car

Scott was very helpful and the job was performed in a timely manner. Very satisfied with this visit.

Friendly advisor, good service, all the people there are very helpful and they help you right away.

Second airbag recall in 4 years. Took about 3 hours.

Ricky Roman was very helpful fully explaining the repairs that were necessary. I?ll definitely request him as my service advisor in the future.

Ricky Roman was a pleasure to work with, easy explained everything and was very nice.

They have very professional staff handling the service department

I AM ONE HAPPY CUSTOMER, THE EXPERIENCE WITH ALL PERSONNEL I CAME IN CONTACT WITH WAS VERY PLEASANT. THE SERVICE ADVISOR WAS VERY COURTEOUS, FRIENDLY, AND KNOWLEDGEABLE. SERVICE WAS VERY EFFICIENT, THE PROBLEM WITH THE CAR WAS FIXED AND THE SCHEDULED MAINTENANCE WERE DONE VERY EFFICIENTLY AND IN A VERY TIMELY MANNER. THE COMPLIMENTARY CAR WASH, EXCELLENT! TWO THUMBS UP, AND KEEP UP THE GOOD WORK!!

Ricky was helpful in making sure my car was up to date and advised me with when other things will need to be done which is great to know.

very good overall a easy place to buy a car, would recommend to a frend

Took my x4m40 in for service I was getting a message for the pedestrian sensor called Shelley BMW they scheduled me right away I was provided a courtesy vehicle not only did they fix the problem the found and fixed other issues that they noticed my service advisor was professional he kept me updated on the progress the work on the vehicle was completed on time. Outstanding service thank you Jacob and thank you Shelley BMW keep up the good work!

My experience was excellent and the service representative Ricky Roman was very thorough and professional.

Scott Book is amazing and always willing to go above and beyond! His honesty and realistic recommendations is what keeps me coming back to BMW of Buena Park.

Great service. Scott was very helpful in getting my car serviced and getting me a loaner that I could drive.

Best dealer ever I bought an X7 happy they give me the best deal that I could find thank you.....

Nice and caring service, and vehicles were in good shapes.

Car was ready earlier than what I expected at a lower price that I was expecting.

Charlie was great. Quick to respond to your emails and text. Open communication, no hidden surprises. Made the car buying process very smooth. The only negative I had was the wait time to sign paperwork/finance. It may have gotten busy right before I got in, so all of the finance personnel may have been occupied. I had to wait close to 2 hours before I even got started. However, other than that everything went smooth.

Linda was very helpful and i was happy with my service

The The staff of BMW of Buena Park are always courteous, professional and excellent workers. Paul is my service advisor and he is always very nice and very helpful. Thank you BMW Buena Park for excellent customer service.

Great improvement from previous management!! I have been going to this location for about ten years, I really can tell the big differences in quality of customer service !

Had a great experience leasing my 530e. No pressure from the salesman who was also extremely helpful and friendly. I appreciated his professionalism and again no pressure attitude. We got a great deal according to tru car and other things I have researched. Highly recommend

I go there because Linda is really knowledgeable and she really cares and answers all my concerns regarding my vehicle she has great customer service, she calls me when my car is ready and she?s always there to try to help me I really appreciate that.

It was all so very smooth. Drove my car home in a couple of hours . Very pleased.

Excellent and trustworthy. They did a great job servicing my vehicle.

I am very satisfied with the service I received at Buena Park BMW during the service provided to my 2018 BMW. Will definitely come back for all my car needs.

Such a great experience. Everyone was helpful and friendly and I felt like a VIP

Our Client Advisor Peter Nicolaou was knowledgeable, comfortable, and professional to work with. He did a fantastic job and is outstanding. Highly recommend Peter to anyone looking for BMW at a good price.

Best Dealer I been too! Khurram Tai is the person you need to see to get a great deal! His attitude and customer service was exceptional and will absolutely let my friends and family know if they ever need a car go talk to KT!

THIS IS THE SECOND TIME WE HAD ERIC KIM AS OUR SERVICE ADVISOR, AND AS USUAL, HE IS VERY FRIENDLY, COURTEOUS AND HELPFUL, GREAT GUY. IT'S THE FIRST TIME THOUGH THAT THE CAR'S INTERIOR HAS NOT BEEN CLEANED, THE TIRES HAS NOT BEEN WAXED. WE KNOW IT'S JUST COMPLIMENTARY BUT THEY USUALLY DO A GREAT JOB AND THAT'S ONE OF THE THINGS WE LIKE ABOUT THE SERVICE DEPARTMENT. WE LOVE THE ALL YOU CAN DRINK COFFEE??????

Excellent service nd awesome dealership, Scott my service advisor was extremely helpful.

Outstanding services and very happy. Thank you and will come back

I had a great experience my first time with this dealer , I went to take a look and ended up leaving with Z4 . ( Hemat youssef ) super helpful, kind,and professional will definitely go back to him he was nice and not pushy at all. My first car from BMW and it probably won’t be last!!! Thank you for your amazing customer service .

Hemet made the experience as painless as possible. We were in and out within a few hours.

Ravi was the best! He was very friendly, helpful and efficient! I highly recommend him and this dealership to anyone who is shopping for a new car.

Miguel Hernandez was an amazing client advisor. He is knowledgeable and quick to respond to emails/calls. He was able to get us the BMW we wanted at the desired price. I would highly recommend him to family and friends.

Great service thank you! Nothing else to say request too much to write for comments!

Positive experience at Buena Park BMW. First service appointment went smoothly.

If you take your car for service, there's only one perfect and most friendly service advisor you could ever asked for. Her name is "Linda". She is absolutely fabulous, professional, caring and super great for everything. Your car will be for sure in good hands if you ask her for your service advisor

The whole team is honest and trustworthy. BASEL is the best there is. There’s no games when you get there and they go above and beyond to exceed your expectations!

Only 1 key and no manual ! Over all ... poor customer service experience! If I could rate this dealership a negative I would! Buena Park BMW has got to be the worst place to buy a car!