We have already referred our son to your dealership. Mr. Miranda provided excellent service.

Carlos was great ! He explained everything well and was patient and open for questions. Car was ready w/in the timeframe he’d stated. Was my first time at this Dealership. Was very pleased.

My visit was punctual, fast and friendly. I had no problems what so ever. To me that's a good visit.

Sold a car that had been in 4 accidents, they kind of glazed over that in the sales process and left it off of the buyers guide. Now I want to resell the car and other dealers won't touch it and the value is lowered by $1200 because of the accidents. Buyers beware.

Kevin Oliff was AMAZING, communicative, and extremely helpful. He was so quick to respond and even helpful when I had a question after work hours. Helped me get my dream car in such a timely matter and made things so convenient especially in a time of covid.

After unsuccessfully dealing with local BMW dealers on both specs and price, BMW of Buena Park came through like champs with exactly want I wanted for a very fair price. Autonation's platform is cool to because it helps automate and make the experience much easier. My car was clean and ready to go when we arrived. The finance person was also very helpful in walking us through the finance terms and other optoions. She was not pushy at all. The entire team did great.

DO NOT BUY********** OUT OF STATE If your looking to buy and transport do not trust Buena Park Unprofessional, rude, ignorant. They will make you feel that you do not matter to them. Be aware this is a one price negotiation store so there is no “buying experience”. As far as communication. Non existent if it not benefits them. Imagine buying a $90,000 dollar vehicle and not knowing where the vehicle is, when approximately you will receive it, and It can not be dropped at the location stated from the beginning after being told accommodations are a non issue. From start to finish the deal was mishandled from sales all the way to management. From initial contact where the sales genius would not get back to you with an expectation of numbers product information, shipping details, shipping dates. To management where we were being taken advantage of the actual cash value compared to selling price of the vehicle to warranty. BMW of Buena Park is the poster child of the nightmare car dealership that you hear about. Buying a car at Buena Park makes you feel like you are a failure in life if you had to buy one here. As I process my purchasing experiences here i can only hope that BMW as a manufacturer’s would take a surprise visit and be a “fly on the wall” to see how their clients do not receive the best or nothing experience. I would be shocked if they did not pull their franchise agreement

DO NOT BUY********** OUT OF STATE If your looking to buy and transport do not trust Buena Park Unprofessional, rude, ignorant. They will make you feel that you do not matter to them. Be aware this is a one price negotiation store so there is no “buying experience”. As far as communication. Non existent if it not benefits them. Imagine buying a $90,000 dollar vehicle and not knowing where the vehicle is, when approximately you will receive it, and It can not be dropped at the location stated from the beginning after being told accommodations are a non issue. From start to finish the deal was mishandled from sales all the way to management. From initial contact where the sales genius would not get back to you with an expectation of numbers product information, shipping details, shipping dates. To management where we were being taken advantage of the actual cash value compared to selling price of the vehicle to warranty. BMW of Buena Park is the poster child of the nightmare car dealership that you hear about. Buying a car at Buena Park makes you feel like you are a failure in life if you had to buy one here. As I process my purchasing experiences here i can only hope that BMW as a manufacturer’s would take a surprise visit and be a “fly on the wall” to see how their clients do not receive the best or nothing experience. I would be shocked if they did not pull their franchise agreement

Fantastic service all the way around, they're second to no one.

Andrew did an excellent job with not only the regular maintenance but also fixing radiator blind problem all in one day.

BMW Buena Park - Don't go anywhere else! Seriously. This is not an ad. The team at BMW Buena Park is BY FAR the most friendly, knowledgable and detail-oriented team I've ever worked with. I actually enjoyed the process! Can you imagine actually enjoying buying or purchasing your car?! I left feeling like I'd made new friends, AND got a new car and a great deal. Their attention to detail and customer service is just, sadly, not the norm these days. The follow-up via phone and email was prompt, timely and impressive. Every question sent was answered. The team was professional and friendly, never annoying or overwhelming. The finance department clearly valued my business and treated me accordingly. I had such a fantastically easy experience that I made sure to write down the names of everyone I worked with -- they were that impressive! Companies always hear about bad experiences. It's important they hear about the GREAT ones, too! Big shout out to John Latko, Jr. for guiding me throughout the entire process and jumping through every hoop I put before him. Big shout outs to Jalal Kawa, Linda Jeon and Veronica Gutierrez for the fantastic communication and scheduling. Big shout to Kevin Oliff for truly listening to me and helping me find the perfect vehicle for me. Big shout out Susanna for walking me through all the technology on the car and following up to make sure I got home safely during the pandemic. Big shout out to Ilona for your expertise and financing wizardry. I am THANKFUL for such a great experience and I love my car!! Fantastic service, fantastic team!

Autonation ownership has completely turned this dealership around but for just a short period of time. I purchased three BMW’s from the previous owner but would not take them back for servicing because of poor customer care and generally very bad attitude's by just about every employee I came into contact with. Since the Autonation purchase, service had seemed to improve. However, it appears they have fallen back into the old "couldn't care less" behavior. My service advisor was intent on bantering with me about how they diagnose reported problems. After almost two weeks, they returned my car and said they couldn't duplicate the problem! Wouldn't replace any parts to resolve the problem unless BMW approved the action to avoid having to pay for the part. Dissatisfied with the entire experience.

Greg and the team were AMAZING! Buying a car is never an easy process, and can be very stressful. These guys and gals made the whole process super easy and completely stress-free. I cannot thank them enough for that, as I've had some extremely stressful situations in the past. They were great with communication, under-promised+over-delivered, and actually CARED! Great customer service, very happy :D Thanks!

BMW Buena Park - Don't go anywhere else! Seriously. This is not an ad. The team at BMW Buena Park is BY FAR the most friendly, knowledgable and detail-oriented team I've ever worked with. I actually enjoyed the process! Can you imagine actually enjoying buying or purchasing your car?! I left feeling like I'd made new friends, AND got a new car and a great deal. Their attention to detail and customer service is just, sadly, not the norm these days. The follow-up via phone and email was prompt, timely and impressive. Every question sent was answered. The team was professional and friendly, never annoying or overwhelming. The finance department clearly valued my business and treated me accordingly. I had such a fantastically easy experience that I made sure to write down the names of everyone I worked with -- they were that impressive! Companies always hear about bad experiences. It's important they hear about the GREAT ones, too! Big shout out to John Latko, Jr. for guiding me throughout the entire process and jumping through every hoop I put before him. Big shout outs to Jalal Kawa, Linda Jeon and Veronica Gutierrez for the fantastic communication and scheduling. Big shout to Kevin Oliff for truly listening to me and helping me find the perfect vehicle for me. Big shout out Susanna for walking me through all the technology on the car and following up to make sure I got home safely during the pandemic. Big shout out to Ilona for your expertise and financing wizardry. I am THANKFUL for such a great experience and I love my car!! Fantastic service, fantastic team!

Greg and the team were AMAZING! Buying a car is never an easy process, and can be very stressful. These guys and gals made the whole process super easy and completely stress-free. I cannot thank them enough for that, as I've had some extremely stressful situations in the past. They were great with communication, under-promised over-delivered, and actually CARED! Great customer service, very happy :D Thanks!

Linda Torres, my service advisor, provided excellent service! She was very courteous and professional. My car was washed and ready for me in record time.

My appointment was push back 2 weeks for a loaner car, but none available at the time of check in. They arranged a Lyft ride back to work and pick up. Before COVID-19, this wasn't acceptable since I usually have more driving than just commute.

Very straightforward way of doing business. A pleasure to deal with.

Best car buying experience! Dmitry and his team made sure to explain the vehicle functions and got us the best possible deal! 10/10 would do again!

Friendly prompt service

Juan Carlos was professional and quick to handle my needs.

If you are looking to buy or lease, do yourself a favor and just go somewhere else. First, during COVID19, they ask you to make an appointment to check the car. But appointment is useless because (1) they will not have the car that you make appt for (2) you cannot test drive unless you run your credit first. You can find more info from their yelp page about their lack of professionalism and honesty. The best part is their service department. I own two BMW vehicles and I gave this dealership two chances and they messed up both times, one from sales department and another from the service department.

Not a very good experience at Buena Park BMW. I'm not a very big fan of franchised dealerships in general because one bad apple puts a very bad image on the entire brand. I went in for a service after making an appointment for foul sour odor coming from my A/C vents on a 2.5 year old 3 series (320i) with 24K miles on the odometer. As soon as I've explained the smell, my service advisor, Bjern, immediately tries to upsell AutoNation's A/C vent cleaning service at $180+ and then telling me such issue is not covered under the warranty. I've still asked the service advisor to do their due diligence and check the vehicle for possible mildew/mold buildup and he reluctantly accepted the vehicle. While I was handing him over my keys, he drops the keys on the floor below his desk. When I was about to reach for the keys, he explains "I got it!" and uses his feet to slide my keys back over onto his side. (How about some mannerism on handling customer's belongings?) After a several hours, I get a call saying that the shop foreman and the workers could not replicate the issue and they have not fixed anything, but he offers the cleaning service again for $180+, which I've declined. I said I'll pick up the vehicle in the next 20-30 minutes. I've arrived back at the dealership and inquired a bit more on the situation and what they've done to check to see about the condensation buildup and what procedures they typically do. I also asked how do they determine if there is an issue with the condenser. Not Bjern's exact words, but he rudely replies "we just know because we see it all the time." So I press him one more time to ask about what diagnosis has been done? He explains this time "the shop typically checks the filters and etc." I was also curious to know if mildew/mold buildup is any cause of concerns of health, and he assured me that it's not "mold" and it's "mildew" buildup and it's completely safe as-is. He said it's normal on all cars, lol. So I asked him: "what do you guys do when it happens on.. say.. a car with only 5,000 miles?" and he replies "that shouldn't happen" What? did I miss something here? I knew the conversation wasn't going anywhere at this point, so I stopped pursuing anything else and got my keys back and the work order and the diagnosis performed. On the shop notes, it doesn't mention anything about checking the A/C filters, and the shop notes only states "Not covered under warranty -- customer offered cleaning service" Ugh. this is my 5th BMW and one of the worst service I've had in my lifetime of ownership. I don't know if it's just me, but if it feels like there is discrimination between owning the entry model vehicle vs a higher trim/models in the BMW line-up. I've never had this experience with my other vehicles that wasn't the 320i.

I have had a stellar experience at BMW Buena Park during my recent purchase of a BMW X3, and would highly recommend that you reach out to them if you consider getting behind the wheels of a new BMW. Sales Manager Jalal and Associate Brennan were extremely friendly, helpful, knowledgeable, responsive and transparent with me during the whole process. Thank you for making my purchase experience so smooth, rewarding!

I have had a stellar experience at BMW Buena Park during my recent purchase of a BMW X3, and would highly recommend that you reach out to them if you consider getting behind the wheels of a new BMW. Sales Manager Jalal and Associate Brennan were extremely friendly, helpful, knowledgeable, responsive and transparent with me during the whole process. Thank you for making my purchase experience so smooth, rewarding!

I am a loyal customer of Shelly BMW and continued to to go here even after Auto Nation bought them. I was so disappointed in the first few services but yesterday was EXCEPTIONAL!!! The moment I arrived the guys welcomed you and walked you to the waiting area ( too small and was full). Then Paul my advisor called in few minutes and told me exactly what I need and since I was going to wait for the repair he UBER me to a nearby shopping area and pick up as well. The most important was the price, I asked few auto repair shops around my area and they are all at least$100 more than what I was charged!!! I will definitely come back to this place for the service and the affordability!!!

Service was great, Andrew made sure I received all benefits from my warranty.

The staff were very tentative and fast service

Chris in the Service Dept is always been great. I recommend coming here to get your car serviced.

it was a fast and outstanding service. ..............

Tried to buy a car here. (Certified pre-owned BMW 5 Series). I spent about 6 hours at this dealership. Right before signing all the documents the manager said that the car is not CPO, has no warranty, and it was a mistake. They offered me a full tank of gas (50$) instead of a 1 year warranty (2500$). Be careful, you can lose your time.

Would not deal with you at all, the vehicle had dents in a lot of places, it had low low miles (11k) and it was not BMW certified used . It had an oddball plates that had nothing to do with BMW, that vehicle had worn tires that the salesperson tried to tell me did were new. Stay away from this dealership

I dropped my car off for oil change at 10:15am today 7/11/20. Service advisor told me that it will take couple hours. At 3:20pm I called still not done, and gave me all kind of excuses. I had oil change done here before and it only took 2 hours. I don't stand you busy and I didn't wait at dealership. Is that why my car can be push back? because I am not at dealership and you guys service someone else cars first who is waiting dealership? If so tell me the truth don't give me all the non-sense. You just lost my business there..btw my car still not done as of now

Took my car for service..Treated like a VIP every time!

When Carlos, a service consultant, told me that today was the last day of my free maintenance, I was extremely happy and felt particularly lucky. Carlos' service is very caring, attentive, warm, please patient, thank you very much. This is a beautiful day.

We had gone to a few dealerships already and we ended up making our purchase at this location due to the customer service Miguel provided for us. He is so smooth with his sales tactics, not pushy at all but makes you feel like he really cares about the situation and wants your business. Miguel is super honest about what he can do for you and sets the expectations from the beginning. If you go to BMW Buena Park please ask for Miguel!

Great job during scheduled service. I was dropped off and in evening my car was dropped at place, Seamless service.

Horrible people and service. Don't trust Google My business reviews, please check Yelp! This place will SCAM you off. I was quoted on unnecessary charges on my car. I went to one of my trusted mechanics that worked on BMW cars specifically for 20 years. And he said I was good for about 10,000 miles! Looks like they make money by quoting and charging unnecessary maintenance because they clearly don't sell any sells LOL~. Why do you think this place went from Shelly to BMW of Buena Park?

Recently had my car serviced at BMW of Buena Park - service advisor was friendly and knowledgeable. Service took several days, but was provided with a loaner until work was completed. With a prearranged appointment, wait time was kept to a minimum and necessary steps were taken by all to make me feel safe and secure during this trying time of COVID.

Came to BMW of Buena Park yesterday for car maintenance. Adviser is very helpful, friendly and nice.

Simply drove in, Eric set up the appointment, smog check completed quickly. The car wash did a great job too.

Eric provided excellent service by ensuring that my car received prompt attention and by keeping me posted with updates and status of the repair. Even though it was on a Friday before the July 4th weekend and loaners were scarce, he was able to procure one for my use. I highly recommend BMW of Buena Park to all who expect excellent customer and car service. Eric and his team certainly demonstrate pride in their work.

This is my new favorite place to service my BMW. Second time here and both times, the experience has been beyond pleasant...excellent customer service and car care. They even delivered my car back home when it was finished! Thank you Chris, Sam and Major!

Eric, the service advisor, was very courteous and made sure the work was completed to my satisfaction.

Thank you again for completing my yearly inspection on my 2014 328IA. The dealership provided me with a loaner car for the long holiday weekend. All my requests for my car was fulfilled. Thank you Eric for keeping me updated and timely readiness to p/u my car on the following Monday.

Everything in this place was nice from the help down to the snacks great service all the way around

Very complete friendly service.

My car buying process was excellent and the salesman was patient and searched for my desired car.

good service experience!

Eric was very kind and he did his best

Great customer service when calling in to make an appt, they were able to give me an appt and service my Honda even though its not a BMW. Service advisor Linda got me checked in fast, no waiting time for someone to help me. In less than 30minutes i was headed home, Top notch service , im coming here when i buy a BMW. THANK YOU!

My experience with the BMW service great!! Chris Carrilo... Was awesome to work with.

Eric K. is the best service advisor at BMW Buena Park. I have never regretted my decision to buy a BMW. The customer service is excellent.

As an out-of-state buyer who has spent years in the automotive industry, I am not always the easiest buyer to work with as I know exactly what I'm looking for, require more details than the average buyer, and have expectations for how what my purchase experience should look like. Brennan was great to work with throughout the process, providing details and videos to cover all of my questions, kept an open line of communication even during his days off, and ensured I had everything I needed to make an informed purchase site unseen.

Really good experience I was please with the service I felt the pricing was fair and I didn’t leave felling like I had been taken advantage off like some places do when they see a woman coming in alone ...

What a great purchase experience with John Latko! I would recommend him to anyone who wants great service, honesty, and a fair deal. This is my third BMW lease, and by fair the best experience.

Linda is a pleasure to deal with, very detailed, follows up closely on issues and on communicating with the client. Excellent service. I have owned 6 BMW's until now and dealt with a lot of BMW agents, Linda with Buena Park BMW is by Far the best.

Great service here in Buena Park Bmw !! In Buena Park. It's the first time noticing bmw dealership here. I showed an interest on their website & provided my email. I wanted contact email only & they did that. Mr. Scott was upfront truthful regarding credit, downpayment, all the numbers. Within 8 days I never received pushy emails, calls, text. Made an appointment to go see the car I wanted. Ended up showing up late due to my job. No issue for them. Showed up I was test driving 10 minutes after arriving. Kameron scott gave me information about the cars perks while test driving which was great. Starting paperwork we were half way thru I realized the car I chosen didn't have the packages I wanted. The sales manager made sure I left with the car I wanted! He searched his inventory. Showed me options w/ pictures, numbers, truthfully. He Found exactly what I wanted. Again, no rushed talk no half way information no pressure everything up front professionally! I was treated as a valued customer here I highly recommend Buena Park BMW. Great work to Kameron scott, the manger, finance department!

Linda Torres provides outstanding customer service.

Good service. Smooth and efficient with professional advisor.

I bought my car at the Long Beach dealership and have been going to get the car serviced there and was satisfied but not overly impressed. I decided to try Buena Park for my latest service because it is closer and I am sure glad I made the change. Andrew was upfront, honest, and very helpful. The car was ready the exact minute it was promised, including a fresh car wash. Love the detailed reports and recommendations for your next service that I received, something that I had not gotten before at LB. Needless to say, my next service will be again done at Buena Park. Thanks!

From beginning to end, the staff at BMW was amazing. Dmitry Abovskiy set up the sales process, which included transferring my vehicle from another location. Khurram Tai was my sales agent, who could not have been more accommodating. Ilona Alex completed the financing portion of the sale, with the utmost class and courtesy. These outstanding individuals are merely a reflection of Kevin Ollif, the GM in Buena Park. He's commitment to excellence is reflected throughout the dealership.

Nice & kind

My Service Department experience with BMW of Buena Park was excellent!!! Bjern Larsen and Darren Mauch were great to work with. Both were extremely professional and courteous. The job was completed in the time frame I was quoted and the loaner car made it easy to leave my car for service. I highly recommend anyone with a BMW that needs service, to go to Buena Park BMW. Great job!!!

Someone must have used their last 2 functioning brain cells when hiring their salesman Juno. Dim-witted and barely able to complete a sentence, he did a poor job of selling me a car that wasn't for sale.

Very pleased with the service. Chris Carrillo sevice adviser was very informative and helpful.

After several visits to BMW of Buena Park, I decided to purchase a previously owned 2017 BMW X5 40e. The Client Advisor, Samantha Hernandez, was very helpful and easy to work with. She provided a CARFAX, answered all my questions and let me take several test rides. She also was patient with no pressure applied. I had shopped the inventory and prices at a couple other dealers and found the price to be very reasonable. The whole experience was delightful. Based on my experience, I would definitely recommend BMW of Buena Park.

I would pass on going to this location. Redlining Buyers, Unprofessional, and I felt discriminated. First, I called to set up an appointment due to COVID and never received an email or confirmation. So when I get to the dealership I wait around for about 15 minutes with no one acknowledging me or trying to help, after waiting around i've asked one of the associates about what to do with appointment he asked me who I had my appointment. I told him I don't know who it is, he continues to laugh at my comment and tells me I'm wrong? Really? Is this how you treat a potential customer? Or is it because I'm young adult Asian American and you think that I'm just there to test drive nice cars? (Which I will continue to explain) Second, I called to set up a test drive for a very specific car and confirmed that the dealership had the car. Mind you that I had to go find a person to help me after 15 minutes, and wait another 5 minutes to have someone greet me to sit down in the lobby waiting area. Not an office. The sales rep comes out and glances at me up and down and decides to sit in the lobby area?While sitting in the lobby I asked the sales representative if they had the specific vehicle, he confirmed that they do not have the car at the lot at all but he can go ahead order the car from other lots from other lots if I order the car. Then he brings me into his office to show the other cars in the lot. Way to try to put a quick one without even checking out the car. At this point, I'm pretty frustrated that I've wasted my time for driving 30 minutes to the dealership, waiting for 20 minutes, and wasting my evening. And I feel as I was gauged by a sale rep to see if I'm a serious buyer or not? Is it because I look young? Is it because you think that I'm not serious about purchasing? Last, After he offers to order the car, I've let the sales rep that I wouldn't want to buy any car without driving it first. He continues to let me know that I need to qualify financially to test drive a car? Is it normal for dealership to redline customers? I was actually offended by this comment. So you want to run numbers pull credit to see if I can even test drive a car? That I would go to a dealership during COVID and expose myself just so that I can test drive a fun car? I can see how that it is in an asian area and they might have young adults who come in to just to test drive a car, but because I look the part I am quoted "We are not saying you are one" but we can't let you test drive a car that I set up an appointment to come in to see that you don't have without running numbers? Sure, this dealership might be a "luxury" car brand, but when you get profiled in to a stereotype, get the runaround, there is no luxury about the service nor the brand. I am severely disappointed and glad that I will never come back to this dealership ever again.

I would give a 5 stars for Kameron Scott who helped me find an awesome X3. John stepping in to assist us to complete transferring the car from Vista to Buena Park. Great team afford and excellent customer service

Very professional, friendly, and knowledgeable staffs. Highly recommended and will continue to use for future services

I had my oil change done at BMW of Buena Park a few days ago and I went to Scott my service writer, he was great, I got what I wanted and more. Great service by Scott at service Department, He was great and extremely professional, ask for him when you want to service your BMW, He got me in and out in the same day.

Very professional, friendly, and knowledgeable staffs. Highly recommended and will continue to use for future services

It took longer than I expected, but there was a good coomunication and explanation.

Great customer services!

Excellent customer support and service. Thank you for listening and addressing all concerns! Thank you also for your car service while my car was in the shop and for my car being returned fixed and clean!

I have dealt with Shelley BMW for many years and bought many cars from them. I had a long-standing relationship with the fleet manager and always had a terrific experience. So I was concerned when I learned that the dealership had been bought by AutoNation and all the people I had gotten to know were no longer there. However, new management reached out to me when my current lease came to an end and it was time to get a new car. To make things more difficult, this happened right at the beginning of the Covid-19 disruptions. However, I have nothing but good things to say about Kevin Oliff and his team. I got what I thought was an extremely fair deal. As importantly, they kept in touch during the entire build process which took months rather than weeks and delivered my new car to our home and drove away our old one that was being returned. All in all, a first rate experience and I will be a return customer at the end of the year when my other car comes off lease..

Easy, Breezy, Took my car to get its regular service and I was in and out in less than 2 hours. They are very professional and nice!

My service advisor Scott Book did an excellent job. Scott always kept me informed about the progress of the repair. The reason for not providing 5 stars is that the car has to go back next week. I still have an issue with my iDrive system.

Excellent service over all, meets all the service I needed. Very nice service advisor too

Good experience. Friendly, speedy, got a loaner, and fixed my car. I liked that it wasn't that crowded due to covid. In all fairness, my car is under warranty still. I will review again when it is out of warranty. My issue with most service centers is that they treat it like sales rather than service. Anyways, as of now, 100% recommend BMW of BP. Bjern was a very nice guys was well.

Very good service everyone its friendly I highly recommend

Why people not wearing mask at front desk please this it’s ignorance employees not wearing mask.

The advisor Scott was very professional. His timely response was impressive. I was annoyed when my car has those pesky notification coming on and off but Buena Park BMW handled it greatly. It was better and more pleasant experience than the other dealer I went previously. I also have to mention that both of your receptionist, Nicole and Sarah, was very attentive and responsible. All three of them are good asset to your department. Thank you for your service.^^

Take your in your car for one thing and upon arrival to P/u You find out that multiple parts of your car are now failing. The electric windows, seats etc. on top of that one of the technicians that was replacing the door lock on your car scratched the paint right off of it. There are now lights on the dashboard that we’re not there when the car was dropped off one week prior. Fraud, damage to personal property, The previous owners of this dealership went to jail for racketeering... makes you wonder

If you thinking BMW, that is where you go.

The sales rep (Samantha) was excellent. Kudos for the dealership for hiring her. Others that were involved were very good. The BMW we purchased is excellent.

Nothing to complain about. This BMW dealership has always been very friendly and answered all my questions. They've made recommendations that are beneficial both to me as the client. The level of transparency from employees at this location has been appreciated and has not scared me away from coming back multiple times.

It was my first time using valet pickup and delivery on my car, for service repairs. All went smoothly and on time. I would use this feature again. They also delivered the loaner car at the same time.

In and out - smooth process. Eric took great care of me and communicated well. Thank you Eric and BMW of Buena Park for the excellent service!

I had a warranty on my car and they did a great job and even found other problems and fixed them too. Took a little longer to get the OK but I had a courtesy car and really appreciated their thoroughness if fixing my problem

Routine maintenance went as promised.

Best customer service! Everyone was friends and going out of their way to please. Thank you so much for working with me and my schedule and finding me a loaner. I was able to complete all my tasks that day!

Buena Park BMW services are faster and convenience, and services managers are great.

Everyone is friendly and professional.

Very good customer care by the service and sales crew. Particularly Mario and Carlos.

Excellent customer service. I would definitely recommend getting your BMW serviced here. My Service Advisor Bjern made sure that my car got everything it needed serviced the same day I brought it in.

Excellent customer service. I would definitely recommend getting your BMW serviced here. My Service Advisor Bjern made sure that my car got everything it needed serviced the same day I brought it in.

Everyone at BMW of Buena Park went above and beyond to ensure that my experience was nothing less than exceptional. From the moment I called to schedule my appointment, to the moment that I picked up my car, I was extremely pleased and grateful for the time, attention and care that they put into my annual service. Scott Book is my Service advisor and he is always a pleasure to work with. He is respectful, knowledgeable and attentive. Walked away feeling happy and confident that my car was well taken care of, and that the staff really care about the customers. Thanks to everyone!

As always, had a fantastic experience and will return for my next car.

They are the best BMW service around the area.

I would highly recommend the sales department return calls even after the sale is final. I have purchased 2, I repeat 2 BMW's over the last 4 months from this dealership, I don't know if it's the Covid situation or they have just given up on customer service. I live in San Diego and drove all the way up there for a great deal on a 2018 530e. First they hood-winked me on the financing and to top it off they will not return my call or email concerning a missing key for the wheel lock. WTH, BMW pride themselves on service. I love BMW...I have 4 in my garage. Simply put, this Dealership should be avoided if you are expecting the same type of service most are accustomed to.

I have a X6 and a 530e, both were serviced by BMW of Buena Park and I couldn?t be happier. They offer free pick up/delivery for maintenance services. The process was swift and prompt. They texted and emailed constantly during the process to keep me apprised of each step. When my vehicle was ready, they called to inform the time to deliver and it arrived promptly as promised. Thank you! I highly recommend BMW of Buena Park for their excellent customer service.

First off, I’d like to say that my buying experience was quick and easy. However, months down the line a few problem arose after my car purchase. 1. less than 6 months after my purchase, I got some letter stating that my gap insurance was cancelled. I called the company who cancelled my gap insurance and asked them why it was cancelled. They stated that some mistake had been done by the dealer where I purchased the car. Fine. I have owned several cars and never purchased gap insurance so I’m sure it will be fine. Then, sometime later my car is telling me I need an oil change/service. Etc. I don’t really like to drive much so prior to my purchase, I had asked the finance guy (Paul Skinner) if I would be able to take my Audi to Rusnak in Pasadena. He said “oh sure of course no problem”. I take my car to Rusnak and tell them my car needs whatever is due on the dash, they provide me with a loaner and later on call me and then they say no, it can only go to Where I purchased my car or any other authorized dealer, or I have to pay. I specifically remember asking Paul if I can take it to Pasadena which is closest to me. Yes of course he said. I guess they tell you anything to get a sale. I would have rather he be honest than lie to me. In between that conversation he had mentioned he has been at BMW for years etc. so then I call him to ask why he didn’t tell me I couldn’t go to Audi Pasadena and he said well Im sorry, but I was new at that dealer, so I didn’t know that. So I tell him that now I have paid out of pocket ($397.89) at Rusnak Audi and he tells me that he can reimburse me for the amount I paid but not all of it I said well why not all of it? You told me I could take it there and they charged me $397.89 when they should have charged me $450.34 but since my husband takes his Audi there they gave us a discount. Paul goes on and on about how they’re not responsible for the charge since I didn’t take the car to them (BMW) i said well would he have told me that from the beginning, I would have gone there. Anyway, long story short, Paul said he would call me in a week to see about what he can do about the my refund. After calling numerous times and leaving messages, I decided to write here. Months later I have yet to hear from anyone there. Personally I wouldn’t buy from this dealership again because I feel the lies are unnecessary. Hopefully nobody else goes through this or something similar. I can call. Is there a direct number or name I can get to call? Thank you.

I received an excellent customer service from Chris. He is very nice and helpful. He is personable and knowledgeable. Thank you BMW for hiring good advisors!

OMG ! Waiting long time for everything Busy ppls don’t have time to stay in dealer lobby for long time

Easy to make an appointment. Clean and organized service department. Provide Lyft to my job and back. Loaners available with notice if needed. Carlos made sure I got the discount on my alignment and had answers to all my questions.

I left my car for two days and the technician never bothered to test drive and find issue .

Scott was a great advisor. We had an expensive repair. Scott and the service manager were able to reduce the repair bill. More importantly, Scott was very professional and courteous and prompt. I did have a choice to go to another local service dealer, but I chose to stay with Buena Park. Thank you Scott and the Service Manager.

I had the dreaded check engine light on my car. While I typically do all of my own work on my car, I decided to take it in to the closest dealership, as there was a minor recall that also needed to be corrected. I was assisted by advisor Linda Torres. Dealing with her was easy - she was clear, concise and professional from start to finish. Very pleased with my experience.

Amazing options, personalized experience, an objective to get you exactly what you want. Not just what happens to be in stock or easy to get, if it's possible offered they will find a way to get it to you in the combination of other specs you want instead of talking you in to just settling for something that's on the spot to get a sale and talk up the positive idea of each different specification compared to what specifications you came in wanting, knowing most people are excited about their new aquisition and are easily talked into getting a different package, a feature they really didn't care for, not getting a system they wanted, an alternative color, or some times pushed as far as going with a totally different model, knowing they will most likely regret these decisions completely. So go to a place that cares about you and what you want, not just what's currently in stock to be forced on you using mental gymnastics that wears off by the time you get home and you don't remember how you ended up buying what you did.... !!!!!!!!¡!!!!

BMW of Buena Park is managed and staffed by pros. They listen to your needs and make smart, knowledgable recommendations while avoiding putting you on the spot/pressuring you. Their open, honest approach quickly earned my trust and made my vehicle selection process a positive experience.

Measure to work with this team. Low pressure sale. Much appreciated.

Been coming to this dealership for years, always Great services and shows professionalism

The service I received at BMW of Buena Park was beyond my expectations. My Service Advisor Chris Carrillo deserves "Five Stars". He paid attention to detail and address all my questions and concerns during my maintenance visit. Your dealership has earned my future business, keep up the great work. Ervin Riggs

Great customer service and nice staff. My car is well taken care of and I have no complaints!

Great great best service out there!!!!!! Christopher Carillo was an excellent service advisor I recommend you request both him as your service advisor and Philippe as your technician if possible. Best service I had gotten was extremely well done and finished on time. Impeccable service!! A+

Great customer service, I did shopping around and they gave me best price. Thanks to Brennan and Bianca.

Great customer service and best pricing, thanks to Brennan and Bianca.

Just purchased an X4... I am super happy with everything specially with the service I received... Thank you so much Samantha you are the best AAA+++ to you and the dealer thank you Veronica also you guys are amazing :)

Great service usual. It was tough one to indentify but they got it done.

My last visit here at BMW of Buena Park was wonderful. My service advisor Scott Book did a terrific job at explaining everything to me in detail. He kept me updated via email and text through out the whole process. I highly recommend BMW of Buena Park for anyone who wants to have their BMW serviced the right way!

mmm

The dealer was very accommodating. They were not able to identify the problem the day I dropped it off, so they provided me with a loaner vehicle while they continued the diagnostic process. Rather than inconvenience me with coming back to the dealership when the repair was completed, they delivered it to me at work! They really go above and beyond to ensure their guests are taken care of! Thanks BMW of Buena Park.

Just purchased 2 CPO BMW (330 and X3) from BMW Buena Park. Great experience, not pressured and very friendly. Brian Hernandez was fantastic and very accommodating. He was helpful showing us the cars and he even stayed after closing hours to get us settled in the cars.

Chris was very honest and explained the things to be done thoroughly I was provided with a loaner and fulfilled the time promised to be done

Very good experience without appointment. Eric Kim is very nice and send me updates through text. Finished my car service faster and I didn?t wait too long. Thanks!

Very pleasant experience. Everyone was professional and took care of my car needs in a timely manner.

Chris made the process really easy. He went through step-by-step and explain what my car needed.

I highly recommend looking elsewhere for the purchase of your BMW. The sales staff is not informative during the purchase, and trying to get any information after the sale is impossible. I was lied to more than once when trying to resolve an issue after the sale, and never would receive a call back.

Scott was very informative and honest. Great job.............................

Very friendly and courteous and very informative. Chris Carrilo was very helpful in explaining the process of what my vehicle needed.

Chris was really helpful and knowledgeable at the service department and when I called to have them plug in my vehicle after service they actually did this time.

Great service , service Reps treat you with high respect and listen to your car needs .

Overall very satisfied. I have been with this dealership for many years and recommend them highly.

As always, had a fantastic experience and will return for my next car. Mario treated us incredibly 👌

It was for oil change service. They did a nice job & washed the car. Good work done!

Took in my 2004 330ci for a safety recall and got it repaired in 24hrs! Chris was great and very responsive when I asked him questions about my car. Thanks everyone

Excellent service very friendly

Had a great experience at BMW of Buena Park! Charlie was ready with the car I wanted to purchase when we got there and took care of me until financing and had the car detailed and gassed up before I left. Overall they have quality cars and good prices with great people who don't make you feel pressured. Would definitely purchase from them again!

Our salesperson Brandon is the Best! He is very friendly snd gave us a great deal! Also our finance manger Nick is fantastic.

The service is excellent!! my Wife always brings the car for service and she is happy with the overall experience,thank you very much and keep up the good work

I would like to personally thank service adviser Bjern Larson. He's been very helpful, knowledgable and professional. I would like to recommend his assistance for your repair and service needs.

It was not bad . But l wanted to receive any gift .

Received great service from Bjern. Provided a loaner car and since the service was a lengthy process immediately upon arrival offered to have the vehicle delivered to me in San Diego after repairs were completed.

Christopher in Service was very knowledgeable and kept me informed throughout the entire process. Easy to work with. The dealership did a great job with the repairs. I would highly recommend to anyone needing to get their BMW serviced.

Yusef the sales person helped us out and he was able to get us good numbers. He showed us the cars and we were able to see the cars and compare. Overall great

AutoNation deliberately and calculatedly concealed an Engine gasket repair that costs us almost $8000 to repair. They advertise that they take the worry out of purchasing a used car, but they did the opposite. They did a great inspection, yet hid the results of it. When we had issues and requested an inspection report, we discovered that they had in fact discovered this prior to selling it, didn’t repair it, and then sold the vehicle to us without disclosing the damage. Now that we have discovered what they have done, they are refusing to pay for the repairs, rewind the deal or buy back the vehicle. This is clearly not a warranty issue since this was an issue that existed before we purchased it, and it was concealed from us as the consumer. We never asked (up to this point) for compensation for the extreme hardship this has caused. They are falsely advertising the quality of their vehicles and they know it. We have the documentation to prove it. Rather than doing the right thing here, they are refusing to make it right. Do NOT use this AutoNation dealership or ANY AutoNation dealership, as their advertised policies and actual policies do not match. They are not worry free, they do not care about the customer or the car. They are extremely deceptive.

Linda Torres help me understand the issues on my car and now is running smooth.

Bianca is a germ....sparkling with brilliance. She worked tirelessly to complete the deal. I am sure I will be returning to BMW Buena Park when it is time to buy again.

Had my car oil changed and tires rotated. Linda was very helpful. That car wash leader, Ryan, is epic and hard working.

I had the absolute the worst BMW service experience at this dealership. I will not ever never leave my car here. Not recommend here.

This dealership has a good amount of vehicles for you to pick.

One of the best service that we experienced. They were very helpful and will take good care of you. Eric was my service advisor and he was the best! I am pretty sure all the others as well too. Thank you again.

One of the best service that we experienced. They were very helpful and will take good care of you. Eric was my service advisor and he was the best! I am pretty sure all the others as well too. Thank you again.

straight forward negotiation and recommendations with options

Just wanted to say that my first visit to BMW of Buena Park was outstanding. They were able to meet all my needs and my Service Advisor Bjern Larson was exceptional. My car was expertly service. I will definitely be coming back and making BMW of Buena Park my permanent service dealer. Thank you again!

Service is excellent. I was able to walk in, describe the problem, and get my car in for work in less than an hour. My service advisor, Linda, arranged for a ride home and communicated with me the whole time. She was a pleasure to work with.

The service advisor was not welcoming. She didn?t introduce herself, She had RBF the whole time. She didn?t explain why there was a recall on my car. I asked her to explain it. It was terrible customer service. I would go to this dealer for future services, but I would decline her as an advisor.

The team at BMW of BUENA PARK are top professionals, who uphold their name to the highest standards. The facilities are clean, the staff aware, the process is well managed and the cars are clean. I could not have asked for a better experience!! This is where I am going back for the next one!!

Review is for the service center. Dropped by here for the first time because of the service special promotions and I was blown away by the quality and speed of service. I've been to 7 different BMW centers in the SoCal area to get my car serviced - I travel a lot and have also had the worst luck with my car breaking down and getting hit&run. This place is definitely one of my favorites by far. I was addressed as soon as I drove up in the appointment lane and guided to Eric, my advisor. Waiting facilities are clean and organized. Eric was very friendly and professional. After listening to my concerns and answering them, he honored the promotion quote I was given. Thank you Eric and your team for taking care of me and being attentive. It took less than an hour for my car to get serviced. When I got in, I noticed that my wheel had been wiped down and other extra sanitary measures taken. Small touches go a long way! I will definitely be back!

I live in Los Angeles with plenty of BMW dealerships closer to me, but this is my third year leasing with Buena Park because of the ease and excellence of their service during the leasing process. Highly recommend!

Excellent service provided by Service Advisor Linda Torres. Sh is professional and courteous. All of my vehicles are taking care by her. Great customer service! Recommending Linda to everyone.

Scott was very helpful when I call the dealership, he scheduled a service for my car the same day ,the whole team was very friendly Every thing was sanitized, I am very pleased on how the service was performed..

I had a great experience in the service department Linda my service advisor was really professional and answered all my questions regarding my vehicle.

Took my car for the recall on my BMW. Service representative was courteous and was friendly. He was also sensitive about sterilization about his office supplies given the covid 19 outbreak. My only comment is the long wait time when I checked my car in. I had to wait for at least 30 minutes before someone came out. I didn’t know the process whether I was supposed to go in and get someone or just wait even if I had an appointment. A sign would have been great but I understand given today’s environment.

I always ask for Carlos G. because he has been helpful every time I visit for service or anything really. Exceeds my expectations and proceeds to provide me with deals and discounts!

Outstanding customer care with service department. Linda Torres greeted me as I drove up . I explained what needed to be checked. Awesome

I have always been satisfied with service received at BMW Buena Park

Great service , great people, great service department, I will be a lifetime customer of this dealer

The service/repair on my 2011 BMW was great. The car runs like when it was new.

Overall, most of staffs who did their best for customer was good.

The buying process was fairly quick and I felt confident that my car was thoroughly checked as it is a used car, and that I got a great deal!

I had a 2016 BMW X6 which is an out of warranty service vehicle. Feb. 11th, my car felt a little shaky at around 40/mile speed so I dropped off my car to Buena Park BMW to get an alignment. After they did all wheel alignment, my car still felt the same as before so I drove back and dropped it off again that day. A few days later service advise called me and told me I need a new front differential and new engine mounts. Fed 26th I got a call from the service advisor and they told me my car has beed fixed, but it was still shaky, so I needed to get a new transfer case and a left CV axle. March 3rd, I got my car back and found that my car has very strange knocking and clicking noise that I have never had before. I was worried about this noise and dropped off the car again and service advise told me I needed a right CV axle. He told me that since my left side is new and right side is old the car was making the noise. When I spoke about it with other mechanics, they all don’t understand and told me that it doesn’t make a sense. I’ve also never had a problem because one side of the car had a new part while the other didn’t. I believe their mechanic made some error or damaged the part when they removed all those parts and now they are trying to cover it up on me. They replaced the right Axle. There was still a noise, so they switched out some parts in the transfer Case which they had replaced before. I have a receipt and documents: there are 3 things I want to file up to you and see if you can give me an answer to this problem. 1. Why does my car need to change all those parts for such a small shake? My other shop mechanic told me they should’ve changed only the CV axle, and that Differential and transfer case were unnecessary parts to replace. 2. My vehicle has never had those grounding and knocking and clicking noise before , and only started after they removed all those parts. Why do I have to replace new parts which I have never had a problem with before? 3. How come they released my vehicle even though it had serious noise and problems? And is the service advisor allowed to be so rude and disrespectful to customers? And lastly, when I complained about this to my service advisor, he said ,“ Then take your car back to your shop if you don’t feel comfortable.” They caused this noise and problem. If I take it back, who is going to have to take care of the problem? Me. I am so disappointed at this moment and need someone to help me to solve this issue. Today I got my car back, but those unanswered questions and unsatisfying Buena Park BMW’s service have to be addressed.

Great service. Fun location. Linda went above and beyond. Appreciate it. Highly recommended.

Better mechanics and services.

Great experience buying my new car from Jorge Zepeda! I could not be more pleased with AutoNation BMW Buena Park and how they went out of their way to get my new car from another dealership.

I received a great service from Eric Kim. I would recommend this dealership to my friends

fast service and excellent customer service!

Ricky is awesome! Best service tech I have worked with

Great experience on short notice!!!! Thank you!

no issues with car maintenance services with Buena Park BMW

Very efficient and fast service. Very pleasant staff and cool place.Excellent service rendered by my service advisor.

I had the absolute worst experience at any dealership. Ricky was my service guy and this guy does not know a thing about customer service. Everyone else was very helpful and considerate but I will not be returning to this dealership for any future services and will be taking my business elsewhere.

Great experience. They tried to work with me financially and help as much as they could. They did service on my X5 quick.

AutoNation deliberately and calculatedly concealed an Engine gasket repair that costs us almost $8000 to repair. They advertise that they take the worry out of purchasing a used car, but they did the opposite. They did a great inspection, yet hid the results of it. When we had issues and requested an inspection report, we discovered that they had in fact discovered this prior to selling it, didn’t repair it, and then sold the vehicle to us without disclosing the damage. Now that we have discovered what they have done, they are refusing to pay for the repairs, rewind the deal or buy back the vehicle. This is clearly not a warranty issue since this was an issue that existed before we purchased it, and it was concealed from us as the consumer. We never asked (up to this point) for compensation for the extreme hardship this has caused. They are falsely advertising the quality of their vehicles and they know it. We have the documentation to prove it. Rather than doing the right thing here, they are refusing to make it right. Do NOT use this AutoNation dealership or ANY AutoNation dealership, as their advertised policies and actual policies do not match. They are not worry free, they do not care about the customer or the car. They are extremely deceptive.

Best customer service and that’s it....

Ricky Roman is my service advisor and always makes my trip to BMW an enjoyable experience. He makes me feel like a part of the BMW family and is professional and goes above and beyond what I’ve experienced at other dealers.

Great experience. My tire had a puncture and needed to be towed in. I’ve never serviced here before but they still made arrangements to get me a loaner comparable size to what I was driving and were really customer service oriented. I will definitely consider coming back for any other issues with my bmw

I had my oil change done yesterday. My appointment was at 7 in the morning and requested for a loaner. Scott Book was very nice and thoroughly explained in detail the maintenance my car needed. I got a 2020 330i Sedan to use for the day which was awesome!

Professional and fair. Had a great experience with my salesman Kameron and Nick the amazing finance manager!

We arrived at our initial appointment on time and the service department made us wait while they searched for our appointment. They were not able to locate the service adviser who initially setup the appointment. After about 30 to 45 minutes of waiting someone finally advised us that the mechanic that repairs the recall went home for the day and told us that we had to reschedule our appointment. It took the dealer about an hour to give us an update while waiting for no reason, which ended up telling us that we came here for no reason and the appointment should have never been completed. The experience was terrible as there was a lack of communication between the service department and the mechanics. And in the end, we had to waste our time and make another appointment.

Great service I have passed. Thanks!

We arrived at our initial appointment on time and the service department made us wait while they searched for our appointment. They were not able to locate the service adviser who initially setup the appointment. After about 30 to 45 minutes of waiting someone finally advised us that the mechanic that repairs the recall went home for the day and told us that we had to reschedule our appointment. It took the dealer about an hour to give us an update while waiting for no reason, which ended up telling us that we came here for no reason and the appointment should have never been completed. The experience was terrible as there was a lack of communication between the service department and the mechanics. And in the end, we had to waste our time and make another appointment.

fantastic customer service and always keep me updated.

This review is about the service department. I had an issue when I visited for the service, but the service manager, Glenn Weitz, resolved the issue very responsibly. He was very confident, courteous, and responsible. Scott Brook was my service advisor and he was a very nice person to talk to as well.

Need to spend your hard earned money on a vehicle? I suggest going somewhere that actually cares about the products they sell and the service they provide. The buying process was terrible. All day, no offer of snacks or even water. I was buying a BMW for Gods sake. You?d think they?d at least offer a soda. I ended up buying myself a coke out of the vending machine after being there all day. The car we purchased actually was proven to be junk after taking it to a mechanic for post purchase inspection. When I returned the car I told the salesman about what the mechanics said. He simply shrugged his shoulders and said, ?I can?t argue with that?. Ridiculous. So he knew when he sold me the car that it was junk. This dealership is a total scam. Had to wait several days to get my money back. Truly shameful. Avoid

Great customer service, I totally recommend it for service

Always a great service here!! My service adviser Linda Torres is awesome!! Excellent communication and goes the extra mile to make the experience easy.

Christopher is an excellent service rep. Cheerful, kind, helpful. Follows through with what he says. Keep up the good work Chris.

5 star service and my advisor was prompt and had my car washed and down in 2 hours! I will definitely buy my next BMW with them.

Excellent service by highly skilled customer care technicians and mechanics.

The service use to be really good at this location and since it became owned by AutoNation it has became horrible. This has been the absolute worse service I have ever received in my life. I came in on Tuesday stating I was going to wait for my car. After waiting for four hour I was told it would not be ready until Wednesday. This wasn’t a huge problem as I understand thing happen, parts need to be ordered etc. I told Andrew who was my service advisor that I 100% needed my car by Thursday before noon, I was assured this wasn’t going to be a problem and it would be ready around Wednesday early evening. When it came to the price of the service and everything my car needed including 2 tires I was quoted around $3,400 I asked more than once that this breakdown of the cost of services included absolutely everything, and I was assured it was, more than once. I didn’t just flippantly ask this, I was absolutely clear, again I asked this more than once. On Wednesday I sent several texts and a voicemail asking about my car and was completely ignored, I finally got a text around 6pm saying my car wasn’t going to be ready until Thursday. On Thursday morning I again had to send several texts to finally get a reply back from Andrew many hours after my first text asking if my car was ready. He assured me the car was going to be ready by noon. I needed to be picked up and he sent me a broken link to request a ride. I texted him saying the link the broken and if he can send a working link, again he wasn’t responding. I texted and call again to ask if he can resend the link and was ignored. I had to call the front desk to explain my situation and a ride request was finally sent my way. As I’m pulling into the service center to pick up my car at around 11:50am I received a text from Andrew saying the car isn’t ready. I was clear I needed to have my car by Thursday before noon if I wasn’t given the guarantee I would of waited to have my car serviced. So I’m pigeon holed into getting a rental car that reeked of cigarettes because like I was extremely clear I needed my car by noon Thursday. On Friday I again had to send several texts to finally get a reply from Andrew. When I checking out Andrew mentions that he got me a discount and that the total price of service would be $3,800, $400 more than the price that I agreed to pay for everything when I bring this up he tries to argue with me saying that I clearly misunderstood, I was not mistaken or confused. I know he wouldn’t have tried to pull this on me if I was a man, his tone of very condescending about this. After he realized I wasn’t going to fall for this he said his manager agreed to the original price of $3,400. Everything about this experience so exhausting and frustrating and wasted so much of my time. What makes thus even more disappointing was that the service use to be amazing. I would like to say the people that answer the phone when I call the front desk were helpful, friendly and professional.

EXCELLENT SERVICES. FRIENDLY AND PROFESSIONALLY ON EVERY SINGLE SERVICE.

Chris was very helpful and provided excellent service.

Amazing quick great service thank you all so much.

It was great experience. Peter was very professional and nice. And also signing contract process was. Very easy and convenient.

It was great experience. Our sales person, Peter was very nice and very professional. Also, contract signing process was very easy and convenient.

Peter was of great service, will come back when I?m ready to get anew car

Scott was very helpful and the job was performed in a timely manner. Very satisfied with this visit.

Friendly advisor, good service, all the people there are very helpful and they help you right away.

What a great place to buy a car! Everyone was so helpful and pleasant. From my salesperson (Hemet) to the finance department..... everyone so professional and fair.

Second airbag recall in 4 years. Took about 3 hours.

Ricky Roman was very helpful fully explaining the repairs that were necessary. I?ll definitely request him as my service advisor in the future.

Ricky Roman was a pleasure to work with, easy explained everything and was very nice.

They have very professional staff handling the service department

Great service very kind and caring staff! Great dealer all around! Will be going again for future services and repairs

Scott Book is AMAZING!! My daughter’s BMW had a transmission issue. While being far from home, Scott had a huge heart & helped make the best out of a challenging & difficult situation. We feel so fortunate that she rolled into Scott’s service shop vs someone who might have taken advantage of her difficult situation. He even inquired about her safety getting home afterwards & helped us retrieve some items that were left behind. I highly recommend Scott & his team!

Best service ever! Thank you.

They got the repair done right the first and didn't have to take it back.

Bjern your service consultant was great. He was very attentive and friendly to me. Overall Great staff working at this facility.

The staff is amazing, so helpful and always go above and beyond. Scott Book is awesome and always available to help with all my service needs.

I AM ONE HAPPY CUSTOMER, THE EXPERIENCE WITH ALL PERSONNEL I CAME IN CONTACT WITH WAS VERY PLEASANT. THE SERVICE ADVISOR WAS VERY COURTEOUS, FRIENDLY, AND KNOWLEDGEABLE. SERVICE WAS VERY EFFICIENT, THE PROBLEM WITH THE CAR WAS FIXED AND THE SCHEDULED MAINTENANCE WERE DONE VERY EFFICIENTLY AND IN A VERY TIMELY MANNER. THE COMPLIMENTARY CAR WASH, EXCELLENT! TWO THUMBS UP, AND KEEP UP THE GOOD WORK!!

Leased a new 2018 330e 16 months ago.. brought it into Dealership for standard oil change 3 weeks ago and was told that my tires needed to be changed and it was going to cost me ~$1200 for new tires on a car that had less than 15,000 miles on it and 16 months into a lease!!! I've leased numerous cars and have never had this issue. Greatly disappointed and will never purchase/lease a car from here again.

Ricky was helpful in making sure my car was up to date and advised me with when other things will need to be done which is great to know.

Very friendly - helpful-made sure that I was please with the car I brought

very good overall a easy place to buy a car, would recommend to a frend

Took my x4m40 in for service I was getting a message for the pedestrian sensor called Shelley BMW they scheduled me right away I was provided a courtesy vehicle not only did they fix the problem the found and fixed other issues that they noticed my service advisor was professional he kept me updated on the progress the work on the vehicle was completed on time. Outstanding service thank you Jacob and thank you Shelley BMW keep up the good work!

My experience was excellent and the service representative Ricky Roman was very thorough and professional.

Scott Book is amazing and always willing to go above and beyond! His honesty and realistic recommendations is what keeps me coming back to BMW of Buena Park.

Great service. Scott was very helpful in getting my car serviced and getting me a loaner that I could drive.

Best dealer ever I bought an X7 happy they give me the best deal that I could find thank you.....

Nice and caring service, and vehicles were in good shapes.

They staff was helpful and pleasant. It was the vehicle I was looking for.

Car was ready earlier than what I expected at a lower price that I was expecting.

I like warm welcoming reception. The price negociation was simple and easy, but the finace section wasnt easy.

satisfied - Needed regular service Leaking differential seal was discovered and was a warranty repair - flexible with courtesy loaner for 5 days - good service

Charlie was great. Quick to respond to your emails and text. Open communication, no hidden surprises. Made the car buying process very smooth. The only negative I had was the wait time to sign paperwork/finance. It may have gotten busy right before I got in, so all of the finance personnel may have been occupied. I had to wait close to 2 hours before I even got started. However, other than that everything went smooth.

The experience with BMW of BP and team was above excellent recently in fixing my left roof panel that keeps coming off my 2015 m3. I didn't expect BMW to warranty the roof molding that originally got replaced a little over a year ago (which shouldn't come off). They scheduled me in and took great care of me and the car with no push back. Waited for 1.5 hr something and it was fixed with a courtesy car wash provided. Happy to have my m3 back and in full fledged. Shelly has always stand behind customer service for me, great parking and their service manager Linda always stood morally right when needed. Thank you again and keep up the great work! Jeff W

Linda was very helpful and i was happy with my service

The The staff of BMW of Buena Park are always courteous, professional and excellent workers. Paul is my service advisor and he is always very nice and very helpful. Thank you BMW Buena Park for excellent customer service.

Great improvement from previous management!! I have been going to this location for about ten years, I really can tell the big differences in quality of customer service !

Had a great experience leasing my 530e. No pressure from the salesman who was also extremely helpful and friendly. I appreciated his professionalism and again no pressure attitude. We got a great deal according to tru car and other things I have researched. Highly recommend

I have been to BMW of BP twice. Once for routine maintenance and second time for a headlight issue. My Service Advisor, Chris, was FREAKING AMAZING! I reached out to him ahead of time and was able to secure a loaner vehicle and Chris kept me in the loop the entire time. He was patient, extremely helpful, explained things thoroughly, and is just a solid guy. He turned a potentially stressful experience into one where I felt confident that he and BMW had my back. This will be my go to dealership.

Overall buying experience was good. I was promised a full detail exterior and of the car by the sales person. I followed his instructions and took my vehicle for the promised detail a week after the purchase as my work schedule permitted. I was very dissapointed when I picked my vehicle and noticed that the promised detail was not performed, the exterior of the vehicle was only washed.

I go there because Linda is really knowledgeable and she really cares and answers all my concerns regarding my vehicle she has great customer service, she calls me when my car is ready and she?s always there to try to help me I really appreciate that.

The service was great. The staff is super friendly and helpful, especially my service advisor, Chris. My car was serviced in a timely manner and I will continue taking my vehicle to BMW of Buena Park.

It was all so very smooth. Drove my car home in a couple of hours . Very pleased.

Excellent and trustworthy. They did a great job servicing my vehicle.

I am very satisfied with the service I received at Buena Park BMW during the service provided to my 2018 BMW. Will definitely come back for all my car needs.

Amazing customer service and over just a great experience

Such a great experience. Everyone was helpful and friendly and I felt like a VIP

Our Client Advisor Peter Nicolaou was knowledgeable, comfortable, and professional to work with. He did a fantastic job and is outstanding. Highly recommend Peter to anyone looking for BMW at a good price.

Best Dealer I been too! Khurram Tai is the person you need to see to get a great deal! His attitude and customer service was exceptional and will absolutely let my friends and family know if they ever need a car go talk to KT!

THIS IS THE SECOND TIME WE HAD ERIC KIM AS OUR SERVICE ADVISOR, AND AS USUAL, HE IS VERY FRIENDLY, COURTEOUS AND HELPFUL, GREAT GUY. IT'S THE FIRST TIME THOUGH THAT THE CAR'S INTERIOR HAS NOT BEEN CLEANED, THE TIRES HAS NOT BEEN WAXED. WE KNOW IT'S JUST COMPLIMENTARY BUT THEY USUALLY DO A GREAT JOB AND THAT'S ONE OF THE THINGS WE LIKE ABOUT THE SERVICE DEPARTMENT. WE LOVE THE ALL YOU CAN DRINK COFFEE??????

Completed a standard safety recall service. Left my car all day. They didn?t wash my car as stated on the service paperwork. Said it would be another 45 minutes if I wanted to wait. No thanks, I just left. Par for the course.

Excellent service nd awesome dealership, Scott my service advisor was extremely helpful.

In August I used my tire protection plan replaced a flat tire, the copay was $50. One day later the new tire lost pressure and at moment I found a hole on the side of the tire and air was rushing out. It?s unlikely that I cause the puncture hole but I could not prove it. I had to replaced that tire again and paid another $50 copay. In my opinion Auto Nation such a big company could offer waive the copay as a gesture to show appreciation to a loyal customer. At that time I was recommended that I should have a wheel alignment done after tire replacement, and I agreed. Driving this car for almost 5 years I had run through a lot of bumpy road and never had any problem of steering. After I had my car back I felt the car was drifting to the right and I had to pull the steering wheel to the left in order to go straight. Since I had busy working schedule I did not bring the car back to the dealer service shop. This month I was call to schedule a maintenance service, I brought up this problem. The service rep said it had been so long, and it was difficult to determine it was inappropriate job. I said it was my bad and let?s do it again. The rep offered me a discount price. This time I was very cautious and I found the car is still drifting to the right, I still have to pull the steering wheel to the left to keep the car straight. As I told service rep: Choosing dealership service department paying a higher price for my car maintenance I?m trying to avoid hazard and expecting excellence. Travel multiple time to service shop and could be sure the work would be done perfectly really frustrate me.

Peter & Brennan in Sales and Paul in Finance were very helpful. Overall it was a positive experience. Love my new X7! 💕

Friendly, knowledgeable, and most importantly not pushy people at all to work with. They were patient, answered all of my questions, had cars ready for me to test drive. My sales rep would return my texts within minutes. Went to 4 different BMW dealerships and BP BMW is where I went back to.

After purchasing my BMW in August 2019, I left a negative review! I felt and still feel it’s important for consumers to be VERY cautious of this dealership! I would recommend never buying a car from the period! So with this second review .. I wanted to follow up with what had been accomplished or the lack there of since I posted my fist review !! ZERO !! Managment responded to my review and and asked me to contact them! I DID 4 times and NOTHING! NEVER A RESPONSE!! UNBELIEVABLE !! THEY can’t even follow through with a call back!!

Outstanding services and very happy. Thank you and will come back

The experience was as good as can be expected buying an automobile. My salesman Brennen was knowledgeable, patient, and a pleasure to work with. I would definitely deal with him again. The other players in the sale were also pleasant to deal with.

I had a great experience my first time with this dealer , I went to take a look and ended up leaving with Z4 . ( Hemat youssef ) super helpful, kind,and professional will definitely go back to him he was nice and not pushy at all. My first car from BMW and it probably won’t be last!!! Thank you for your amazing customer service .

Hemet made the experience as painless as possible. We were in and out within a few hours.

Ravi was the best! He was very friendly, helpful and efficient! I highly recommend him and this dealership to anyone who is shopping for a new car.

Miguel Hernandez was an amazing client advisor. He is knowledgeable and quick to respond to emails/calls. He was able to get us the BMW we wanted at the desired price. I would highly recommend him to family and friends.

The service was fine, this time at least. However, the car was very dirty when it was returned to us. There were white powdery fingerprints all over the place.

Great service thank you! Nothing else to say request too much to write for comments!

Positive experience at Buena Park BMW. First service appointment went smoothly.

If you take your car for service, there's only one perfect and most friendly service advisor you could ever asked for. Her name is "Linda". She is absolutely fabulous, professional, caring and super great for everything. Your car will be for sure in good hands if you ask her for your service advisor

My service rep, finance rep and sales person were all awesome! Thank you Scott, Ravi and Chad!!

I am a loyal customer of Shelly BMW and continued to to go here even after automation bought them. I was so disappointed in the first few service but yesterday was EXCEPTIONAL!!! The moment I arrived the guys welcomed you and walked you to the waiting area ( too small and was full). Then Paul my advisor called in few minutes and told me exactly what I need and since I was going to wait for the repair he UBER me to a nearby shopping area and pick up as well. The most important was the price, I asked few auto repair shops around my area and they are all at least$100 more than what I was charged!!! I will definitely come back to this place for the service and the affordability!!!

Friendly, professional and take good care of customer's vehicles.

Purchased a used vehicle and sold them my newer more valued one and they owned me the difference. I received a serious run a round in regards to getting my money for the car I sold them even though their commercial states you will receive a check the same time you sell them the car. I also purchased an extended warranty and when called to get service they said I had to bring it to them. Turns out I did not. I could take it to any ford dealership. After BMW has it 2 days they did nothing and told me I had to take to ford dealership. Very poor cus service.

The buying experience here was fine. The service a joke. I bought a CPO and a maintenance plan so I wouldn't have to worry about repairs for a few years. The problem is that you get treated like a second class citizen by BMW. They don't want to deal with you in the service department because they aren't making any money. They try to 'find' things that need to be fixed so they can produce a bill. Extremely frustrated, disappointed and aggravated. I will never buy here again. I submitted a complaint online to the general manager. Still waiting for a response.

Came out with a huge leak on the vehicle. I?ve took other bmw but never had an issue

Good service. Good facilities. Took me on the same day

They made it easy, Paul is great to work with. In and out of there and my car is back on the road.

Had a very easy and enjoyable lease buying experience at Buena Park three years ago and ultimately decided to work with them a second time for a new 36 month lease based on the reach out and communication I had with Lauren Simpers. Would definitely recommend!

They gave us a good deal. Nice sales person , Scott, very friendly and followed up well with us. Responsive. He was professional. The only thing which i think wan not they faut but made ourpurchase experience unpleasant was their conouter was down and took 4 hours to process things and ruined our plan for the day.

Jimmy was a great salesman making the buying processing really easy and smooth.

The service rep was fantastic., and she was very professional.

Ricky is very polite and knowledgeable in handling his customers. I rate him with a 10. Thanks Ricky.

My service advisor is very helpful, he did a great job.

I'm not satisfied with how the sales people miss communicate the details about the car. I bought Then they rather not fix the dent instead gave me a $250 accessories credit which I felt I have to take it and I don't have a choice.

Very helpful and professional team made our purchase experience very very smooth

Good people and very friendly but their compuer was down and took almost 4 hours to do our work considering the fact that we have already choseb the car before we cone.

In and out of the BMW in less than 3 hrs. The quickest buying experience I ha r ever had when purchasing a vehicle. The people of Buena Park were so attentive and I would highly recommend this dealership for ANY interested car purchase. Great job!

I have purchased BMW'S in the past however, I have never had the awesome experience I received at Buena Park BMW. The experience from being assisted by Ravi I felt the Ultimate buying experience for the first time; to the amazing assistance by the finance department and finally I receiving a a personal welcoming email from the sales manager. Talking about a December to remember. If you're planning to purchase a BMW start an Buena Park BMW it truly is the Ultimate Buying Experience

My experience purchasing my new car at BMW of Buena Park was a very good one, especially as it pertains to the salesperson that I worked with. Miguel Hernandez was my client advisor, and I recommend him highly. He is extremely friendly, and was very efficient throughout the entire process. I had been searching local BMW dealer websites for a new X4, but was not seeing the engine/color/options combination that I was hoping for. Finally, I saw one pop up on the Buena Park dealership's website that happened to meet all my criteria, so I inquired about it online. Miguel responded very quickly to my inquiry. Since I live some distance away from Buena Park, Miguel worked with me over the phone and through email to agree upon the price and loan details of the new car, and get started on paperwork. We also worked online to come to an agreement on the trade-in value of my Volvo, which I felt was a fair value, after looking that up beforehand on Kelly Blue Book. Once I arrived at the dealership, we took a quick test drive, and commenced finalizing the purchase. Since I went on a weekday, the dealership was not too busy, so I was a bit surprised at how long signing the loan papers still took in the finance department, but I was on my way three hours after arriving there. That was a little bit faster than other car buying experiences I have had, but still not as fast as I had hoped. I wish all car dealerships could figure out a way to speed up the entire process. The customer lounge area was very nice. There was a coffee machine that made several different types of beverages, and a shop with BMW merchandise. There was a television on, but the volume was quiet, and they had it tuned to HGTV at the time I was there, so it was not obnoxious. I am one of those people that hates being in waiting areas with TVs blaring, and I usually have earplugs with me if I get caught in that situation, but this was not bad at all. When I was ready to leave, and since I was not familiar with the streets and it was dark, I asked Miguel the best way to get back to the 91 Freeway. He got in the car I traded in and had me follow him to the onramp, since Google Maps and Waze were giving strange directions to it. Now that's service! So, in conclusion, if you find the car you love at BMW of Buena Park, definitely give Miguel Hernandez a call. You will be glad you did!

Slow service. Dropped off at 9 am for oil change and check AC. Was not able to pick until 6pm! Was recommended unnecessary service and purchase. My car was only 20,000 miles and they wanted me to change my tires and do rotation. No thank you!

We upgraded our car with every option except the M optional engine and now have rusting calipers that are extremely unsightly. We notice that the M rated cars have painted calipers. We think that for a car that cost $100k we should not have this kind of quality defect. Untreated metal in an area exposed to the elements is a poor design! The dealership expressed no interest in correcting the problem.

Horrible service. Place gave me an excuse that they didn't know my car was there when I had an appointment at 11am plus gave 2-3 other people in the lobby some sort of an excuse. Wait was 5-6 hours for an oil change.

I like it always makes me feel welcome whenever I go

My car is very good. And clean. Everything I like it.

Carlos was attentive and professional. I appreciate the pleasant and upbeat environment. The complementary coffee is certainly a plus. I appreciate the loaner vehicle, too.

Service advisor was excellent he keeps updating me on the status of my car. The staff on the drop off section was nice and she greeted me with a smile. Highly recommendable.

Sales person Miguel was very helpful got a excellent deal

Hands down, world class service and a needed lyft.

outstanding Service and well kept facility with provided conveniences while waiting for service ....Service has plenty of personnel to take care of my needs. And they pay attention to the customer

I had a limited amount of time to have the dealership replace my wiper blades. As it turned out I also needed a regular maintenance service on my brakes as well. I was concerned that this would all take more time than I had- I was told by Chris that my car would be ready by 10:00am still giving me time to make my next appointment. Not only was it ready on time it was actually ready 30 min. early!

The service rep was excellent, he called me or texted me on any updates on my car. He explained in layman?s terms what was wrong with the car. The car was fixed perfectly! Very satisfied with the service!

Excellent. Chris was a pleasure to work with. Very responsive and efficient

Thanks to Miugel I had a great experience to purchase my car yesterday he is professional and he was very attentive with my concerns ,also the gentleman who is helping me to go trow the financing process he was so helpful and patient ,also two lady managers all great , Thanks to all of you ,

Chris the service associate was so nice, courteous , knowledgeable and professional. He was very accommodating to assist me in my time of need. Simply Exceptional.

I reached out to several dealerships in the area inquiring about leasing a 2020 M4 Convertible. Kevin at Buena Park BMW, along with his manager Bianca, really went the extra mile for me not only in finding a car with the exact options that I wanted, but transferred it from another dealership and gave me an unbeatable price on it! I love my new car, and I was thrilled to have worked with Buena Park BMW.

My service advisor was spot on, great communication throughout my service and kept me updated on everything. I would highly recommend giving him a call.

It was great. I was in and out in my specific time frame. Paul was very helpful. Thank you!

Took my car for service. I had a great experience, service advisor Linda was so helpful.

After been disappointing with a previous order, Veronica Gutierrez did an excellent job re-ordering the vehicle in a very good timing. I got all the features ordered and she manage to get me an extra discounts to make me a happy customer. I definitely will do business with BMW Buena Park again, specially if she still works there. Thank you for all your attention and providing me with a pleasant purchasing experience.

Auto Nation system infrastructure creates benefits that other dealers don't have including fixed pricing (both good as their prices tend to be better than other dealers and bad as there is no wiggle room for them to discount any further) and the fact that you are able to change your mind a few days after purchasing to return the car. However, the sales person I worked with was not that knowledgeable about the car and process (he told me it was a CPO car which then should have another year of warranty with the car, which I factored into the purchase price but it wasn't really a CPO car). He also promised to send a few things that were missing from the car, but totally did not do as promised or respond to our several follow-up emails and calls. Plus, I asked about what phone app I needed to connect to my i3 to several staff there but nobody was aware of what it was, so I had to Google it. Overall good dealer but not the most competent sales staff.

I only had an oil change but service was quick and reliable! I had good experience here in Buena Park versus other BMW dealerships. I would recommended to others!

My Service Rep, Mr. Ricky Roman is really kind has great professional knowledge on all BMW auto matters. I am so happy with him.

I wasted my time giving my car to this BMW dealer service. For the second time, they fail to provide the standard customer service. First time in June I had an appointment and took them 30 minutes to talk to me. They made an oil change but no reset. Coming back in November to the only reset, and they won't check breaks as I asked them to do, nor fix the airbag. They said we would check during the week only, and I said fine, give me a loaner and I would leave my car until Monday. They said no loaner but they actually had 2 left. They even gave another person one loaner right after me and in front of my eyes although she didn't reserve. They tried to rest the oil change message and now, my car says I need an oil change... Again!! Apparently its also due for an Oil change, but they want to rest and then just give me the car back. The only good thing here is that Ricky was nice, and he made sure they wash the car.

fast service lift home and back

Ricky was great with his service he lose. To what I need to say in regards to the car. Explain the process and even got me a rental he also bundle the oil change that I need next month. It save me a trip back to the dealership.

Ricky was amazingly helpful and extremely professional and made my day to go extra mile to help me my car service going well. I thank Ricky again.

I would like to thank Hany Abdalla Salama for being awesome! I asked for a lot and was not patient at times. However, he managed to find exactly what I was looking for! Please if you are looking for a BMW come here and ask for Hany.

Ricky is very helpful and very detailed on what is needed.

Linda is very knowledgeable kind. She goes it of her way to assist and had good follow through

I bought my car from here and it was such a smooth process. They truly got me the best deal! I just also serviced my car there and it was the best experience i have ever had servicing a car! I will be back for sure and you have gained a loyal customer.

was able to set up a repair service at the last minute a day before and received an excellent service .

The whole experience, treatment by the dealership, and the people who helped us was all amazing. Car buying can be a tedious, frustrating, and stressful process but the representatives working with us made the experience genuinely enjoyable. Ali and Ilona were fantastic and provided some of the best customer service I?ve ever had.

Satisfied ! The service man who helped was nice and friendly.

Ricky in service went way out of his way to help me out when I was about to go out of town and my service light went on. He squeezed me in and the next day I was able to get the car back and went on the road without any further concerns! Thanks BMW of Buena Park!

Service rep was rude and arrogant. Did not feel welcomed at all.

Nice cars, but it seems as if the dealership is in transition? Ravi my salesman was great and very patient. He provided me and my wife with excellent customer care. The financial process was smooth and we love our new car.

Couldn?t asked for anything better, Linda Torres and her team are the best , displayed a high level of professionalism, knowledge and excellent customer service, car was properly serviced and delivered promptly, hope BMW Buena Park continue providing the service and attention to detail they have been doing for years, this is the reason I continue coming to BMW of Buena Park.

Very good price, friendly staffs, helpful salesperson

Was a loyal customer of another BMW dealership. Buena Park BMW is my new go-to BMW dealership...and Hemat Youssef is my new salesman!

Not 5 stars since I waited for 2 and half hours on the lobby. No treat at all only coffee

Ricardo the genius associate did not help me or do his job when he gave me the keys for my new car. He was not professional or being the front image of the BMW company?s reputation.

Basel was great. He never gave up on us. He made sure we left there with a car and got us the deal we wanted.

Service tech was excellent but loaner car process took too long. Only one employee could assist and he was extremely slow. They need to have more employees assist with loaners or find someone who can work faster.

Great service by Scott at service deportment, I was in and out same day, replaced all my tires and Alignment

Excellent service. Great salesperson - Sa.mtanha was a very friendly and effective and helpful.

This was once the best service center in Southern California. There now appears to be new staff that lack customer service skills and are quite unfriendly. It is unfortunate, however, it may be just a sign of the times.

The car I purchased had two major problems that the sales manager was trying to hide. The sales manager and sales rep was trying to tell me it was something different than I said. The next day same problem. They said it was a cold start and I been dealing with Mercedes for at least 30yrs and never had one to make rattling noise when you start cold or warm.

Very nice and helpful staff specially my advidor Linda

The whole team is honest and trustworthy. BASEL is the best there is. There’s no games when you get there and they go above and beyond to exceed your expectations!

Nice customer service. Need a better waiting area.

Very good service and satisfied and will be back definitely

Thank you for the great service!!!!!!!!!!!!!!!!!!!!!

Great place to buy a car, I was having second thoughts but in the end I feel I made the right choice

Outstanding ,fast and comfortable. See him for the next visit

Very pleasant experience. Linda took very good care of my vehicle and was exceptionally helpful.

Thanks to the great salesmen who helped us, it was a great experience. They were very helpful.

As soon as I entered I received welcoming customer serviceI have no complaints on the employees that worked with me or the gentleman at the front desk.

Great service. This last visit made up for the previous ones.

I had a great experience buying a new BMW. Ravi was very helpful and professional. I will stay with these guys. I highly recommend this place.

Scott was so awesome and helped me get all my car services done and get in and out the dealership quickly. 100% satisfaction.

Made appointment to come in to test drive a used Tesla Model S they had listed. I came in to the dealership, wasn't greeted by anyone. Had to call the sales rep to meet me out front. She then goes to bring the car our front, dirty and not charged. So I drove all the way down there and didn't get to test drive. I called their manager, emailed sales director, and left review on Yelp. They could care less. I'm done, I've exhausted more energy on this than I would've like. DON'T BUY FROM THEM.

Excellent...too bad i don't know how to tip them the Service Members...! Next time i will ask how to formally appreciate them

very professional and friendly staff. fair price on car. it was as advertised.

My service advisor, Ashlin Polatyan, is awesome! I called her to let her know that my battery was failing and needed it?s first maintenance service and she had me go right over to the service center to get checked in. She got my car all processed through and put me in the Lyft and got me home within 30 minutes. Next day, Ashlin was in contact with me and had my car back to me before noon.

I like the deal since you arrive, they serve you super fast and my advisor Ashlin Polatoya is amazing super friendly and helps me from the beginning to the end before my advisor was Fred but he went to another dealer and things happen for something ? Thx Ashlyn we appreciate you...

My car was there for 4 days and they couldn?t figure it out what was wrong with my car they wanted me to leave it longer and charge me a crazy amount of money

The best dealership! the fact that I just did get a used car and not BMW. The price is super low compared to all dealerships. Basel Tobellah the sales rep who assisted me did everything to give me the best price and I even have a trade-in with big negative equity. The price or the monthly payment that I git my car is the same price on the sticker with no trade-in! So I got a good deal and for sure no one can beat that deal! The finance officer Kim Costello/Costella did a great job and super nice! she talked to the director of the store to make the deal happened! She understands why I am trading my old car and because it's for the good cause, She did everything to close the deal! Thank you very much again for always helping me! You're the only dealership who makes things happen!

Ricky was my service advisor. He was really nice and helpful. As well as the gentle man at the loaner car department. Will be back when the next service is due

Miguel is the only person I would ever buy a car from. He goes out of his way to make sure the customer is happy and taken care of. Not only did he beat every other dealer in a 500 mile radius, he also did it while giving me a great experience. He was very upfront and honest with the whole deal. He did not try to upsell me on anything like you would experience at a normal dealership. Besides Miguel, Bianca(sales manager) and Kim(finance) were very helpful and patient while I worked out what I wanted to do. I am going to be visiting this dealership again to purchase a 2nd car for my family after the way they handled the transaction. I would recommend everyone to only go to BMW of Buena Park for all their needs.

Overall service was very satisfied and I will recommended to friends.

Scott of service department was kind and a great guy!

Ashlin helped us with our Bluetooth and tire problem very professional, fast, and efficient

Service was good. Service advisor was kind and real professional work. It took 2 & 1/2 hour with car wash, hope to shorten service time. Customer waiting room was not enough to provide relaxing time, need more chairs for busy time. Compare with last year, this week service much better and improved. Service advisor was great.

The receptionist lied to me twice. First sales rep lied about not having the car. Second rep told me the credit application was to have on hold since I had a pre-approval. They pulled my credit when I stated not to. No follow call after purchase. Car had no mats ( I took some out of another cat)sunroof visor broken, not clean (not major), wheels needed an alignment, one key didn?t work, one battery low. Had to bring the car back, lied about shuttle I had to keep asking then finally an Uber was called. Then someone ripped my seat while detailing it, no response to that complaint VERY UPSET . Steve Book, is the best. The rest ........

My service advisor listened well and we discussed the issue at hand as well as tire, brake and safety condition inspection plus courtesy exterior machine car wash...

Carlos was helping me throughout the break in service for my car. He was very attentive and responsible. Very good asset to this service team.

Vanessa did an amazing job! We was very friendly, professional and efficient! We had to wait hours to get to talk with financing. You need more staff in financing a Sunday when lots of people are out buying cars. This was out of Vanessa's control but she handled it pin a good way. My son called to book an appointment with Michele and then he called back and asked to speak to me (his mom) to confirm the appointment (seemed like he didnt trust my son..) and then Bianca called to confirm the appointment and I asked why she needs to call too to confirm and she said she didnt trust her sales people so she had to follow up!!! Thats crazy to me! Because of Vanessa and the financing officer we would recommend this dealership

The service was excellent and employers are very hospitality.

One of the best advisors there. Super kind and helpful! Made my experience there super easy and comfortable. Thank You Albert Hong!

I worked with Sean Kent. Was great working with him. Answered all my Questions and got me the price I wanted.

The idea of the an appt is non existent here, expect to wait . I had a 8:30 appt , and waited for 45 min before I was called back to check in my vehicle. Once called back Paul was extremely helpful and very nice. Explained they had somehow been over booked today. I received my car in a timely fashion . Next time I?ll be prepared to wait, and won?t schedule nothing else that morning.

Keep up a good job! Hope the cost can be a little bit lower.

Great customer service job would recommend it to everyone thank you.

Recall blower motor wiring repair and replacing rear brake light fixture are done on time - 2 hours. Eric Kim is very helpful to a new customer coming to this BMW dealer for the first time.

I had a great time getting my new car here! Everyone was friendly and super informative. I had a ton of questions and no matter what they were always answered with a smile. I recommend this dealer for a great car buying experience!

The best of the best great car new for price of used 40k discount great manager and service this place is the best of the best I bought an i8

The process of purchasing a new BMW X3 was seemlees and without stress. Sean Kent (salesman) and Bianca White (sales manager) were great to work with. The AUTONATION approach was completely customer focused. I drove 30 miles further than my nearest dealership to purchase the vehicle for one reason only; because of customer service and responsiveness. The dealership facilities may not be as new as others but the people more than make up the difference!

Very coordinated team. Saw what I wanted online and they had it for me when I arrived.

Went in for some repair work on my engine after a pressure leak. So far repair work seems to have been done correctly and car is running great again. Only issue is when I went back to pick up the car my wheel had a lot of knicks on it and some kind of residue as did the inside driver door handle and trim. At the time I only noticed it on the wheel and brought it up and was told that was just "wear and tear" which it was not. I made it clear that was not the condition the car was dropped off and was told there was nothing they could do. I insisted it was not and they agreed to send the car in to have the wheel cleaned, which they did and it helped but a few knicks remain. I later noticed that they also dinged up the front BMW emblem as well. Poor attention to detail and unwilling to admit fault when something was done wrong at this dealer.

HONEST REVIEW! Cons: Peter N. was our first client advisor who I had set up an appointment with. Peter appeared to disappear during the car buying process. After I had bought the car, I noticed the window motor was going out, and Peter said it was under warranty and that they will fix it no problem. It was a nightmare communicating with Peter during this time. He kept saying it was covered, and a service guy was going to call me. I waited for days, to get a call from the service guy...nothing. I went down to actually see if the window was going to be fixed under warranty, they said it wasn't. I felt he just said whatever to make me happy, but there was no follow through. When I confronted him through email with some frustrations, he never responded and forwarded the message to his boss. Conflict resolution might be an area of growth for him. Pros: SARAH the sale rep (client advisor) was AMAZING. She helped us out because we couldn't count on Peter. She went above and beyond to meet our needs. She was down to earth, easy to talk to, and met us where we're at. If she didn't know something, she'd work hard to get us answers. There were a few things wrong with the car after we had bought it, Sarah advocated for us by talking to the higher ups and got the things fixed due to a limited warranty. She had promised certain things to get done before we bought the car and although it took longer than expected, they were fixed. Despite her being incredibly busy on some days, she responded rather quickly via text. Let's be honest, we bought a used Camry from the lot because it was a trade in. This car probably isn't worth much compared to the BMWs. For her to put in the amount of effort she did to satisfy us shows us what kind of person she is. I would trust her with my business again.

Linda from service department was very helpful. ??????

Very unprofessional. Not trustworthy. Ask questions before signing any contracts cuz you hear every details afterwords. Not happy

I purchased a certified pre-own bmw i3 on 8.23 from sean and the car was delived on 8.24. I was excited about this car but found out my charger was not with it, so I said it is ok for me to pick it up after work. However, my check engine light turned on on my first trip on day 1. I called office on 8.25 and they promissed to have a check and repair it for me.I have to drop off the car to them on 8.25 and go pick it up on 8.26. When I asked whats happend and i was told that the buttery was damaged and they have to replace a new one. How could that happed for a car just got certified, I tried to understand and decide to give it another try so I did not return it just because the service man bjohn was very kind and explained me what was happened detailly. 8.24 at night, my husband picked up the charger for me, but when I try to use it and found an obviouse damage on the plug, it missing a matel leg on the plug. I called again and sales said it is okey for me to exange it and I confirmed with him that we will pick up at 8pm. When my husband went o exchange the charger, the Sales Manager was rude and told my husband they don't know anything about it and can not help us anything, we have come back again. I am 30 miles away from this dealer and already busy enough for my schedule, for first week of my purchase, I have to ask for leave 2 times from work, drove 5 times to the dealer and keep waiting long time to charge the car outside with hight price, just to cover their mistake. I was totally turned down from their careless, eapecially the last trip and conversition with Uday was not happy at all.

Only 1 key and no manual ! Over all ... poor customer service experience! If I could rate this dealership a negative I would! Buena Park BMW has got to be the worst place to buy a car!

peter was fantastic and did everything he could to make the sale happe

Great dealership and amazing customer service. Ashlin at BMW of Buena Park definitely made my experience awesome. She really valued my time and was very communicative over the phone / text. I?d recommend everyone to go there and ask for Ashlin! :)

I recently purchased a vehicle from BMW of Buena Park at a credit union sale event in Long Beach. The salesperson (Sarah) was awesome and extremely helpful thoughout the 6 HOUR PROCESS. The delays took place in finance as they were overwhelmed & understaffed. There HAS to be an easier way to minimize the time it takes complete a vehicle purchase. I mean you can apply for a mortgage online/via an app but not initiate a car purchase??? Odd. Regardless at the end of the day (LITERALLY) I got the vehicle I wanted & loan terms that were reasonable.

It was a good time to see my used one. Especially, I like Paul, financing guy who explained very well and kind.

I had my car serviced at BMW of Buena Park. This was my first time at Service Department and it was great. The Advisor kept me in the loop. He called me and informed me of what services my car needed. I will definitely return for future services.

The dealer "Genius" folks don't understand the cars very well. Both sales and client service employees don't really understand what you are selling.

Overall, pretty good process. Everyone was very nice and helpful. The only thing, which I think affects many dealerships, is the amount of time it takes to buy a car when it?s busy. I went in at 1 pm and left with my car at almost 9 pm. Luckily, there was a mall nearby where we could shop and kill some time.

Avoid this place. I purchased a used car though the annual credit union sale. The sale was fine but the dealer promised things and never delivered. Wasn't available by phone and didn't respond to email. After 4 days contacted my credit union who lit a fire under them. They finally got back to me with lots of excuses but still their service was non existent and somehow it was not their fault and they say they respond timely. Leaving messages and not replying to emails for 5 days... A call from the credit union to the gm of the facility is what it took to get a response from BMW Buena Park. Do not use this dealer. In case it was an isolated issue (doubtful) The sales man that was the problem is Ravi Bhallru. Dishonest and disrespectful sales rep. Will never ever use this dealer again and have reported this and copied my credit union on the email history as well. This man should be fired for his lack of regard for customers time.

I went in for a recall of airbag driver side. Turned out I didn't have a Takata airbag so the old one went back in again. Now I don't know what kind of airbag I have. Wish I had asked. Chris Carril was helping me. Very Kind and helpful!

Promptly greeted, respectfully treated and all requested service items attended to.

Just leased a 2019 Bmw at the Buena Park AutoNation. I have leased over 8 or 9 cars in the past but this car buying/leasing experience was the best one of all. Sales Associate/manager Linda Jeon made the leasing process so much easier. She is very knowledgeable with great customer service. I would definitely recommend her to friends and family. Thanks for making the paperwork process easy as well. Thanks Linda!!

Chris , the advisor, was courteous, professional and explained everything in details to me and even went to get my car for me so I could make to work on time.

The sales agent Wael was so nice and accommodating and helpful. But careful with the financial office because if he is in a bad mood or tired or hungry,he won?t be as nice as sales agent. I was disappointed at financial agent Nick. I can recommend sales agent not financial agent

I had a nightmare experience with this dealership. I took my car for problem that happened after this dealership uploaded the new software of my iDrive. I took my car to them to fix it and they could not even duplicate the issue. I had to wait 25 minutes when I went there to pick up my car and that?s after me telling them I was in a rush. When I brought up the issue to the Manager, he told me it is what it is. Then I left a review on google and they replied and asked me to call their GM. I called and they got my info and told me he will contact me. That was 5 days ago and I have not been contacted by anyone. When they brought my car I showed them the issue and they said they don?t know how to fix it and have to call BMW. I called BMW directly and they helped me fixed it in 5 minutes.

Kevin and Veronica were extremely helpful. My girlfriend went on TrueCar to find a car for me. Kevin reached out and was extremely pleasant to work with, although I wasn't able to come in that day, Veronica followed up with me the next day to see how it went and told me she was willing to do anything to earn my business. When I came in to the dealership, Kevin was so friendly and quickly worked out a deal, I was happy with my down payment, with my payment. Was quickly sent to finance, got my car and went home. Amazing team.

Arrived at 11:50am for a noon appointment. Sat around until 12:30pm until someone finally helped me. The dealership wasn't that busy and there was service employees standing around. Ultimately Ricky took care of me and have no complaints about him. The downfall was the employee who originally greeted me when I pulled up and told me to wait inside. I was expecting him to let a service employee I arrived. If it wasn't for Ricky, I would give it a 1 start for customer service.

Service was was quick and friendly customer service.

Brought my car in for a heat valve recall. While it was getting done, was told that one of the mechanic broke the alternator belt. Was told that I was going to be charged for it ($200) but they would waive the labor since their guy broke it. I didn’t understand why I had to pay for something that their guy broke. Was then told that, “well it was going to break anyways but it just happen to break while here.” Completely unprofessional to even suggest that especially coming from a well established dealership. Ended up telling the guy that I wasn’t going to pay for something that they broke.

I will be honest I was thinking of going to another dealership since Shelly sold this dealership to AutoNation. For the last year the service I received was below standard and the service advisors were all new. I went back because there's a recall for my car, the appt made over the phone was wrong information- I was told 1-2 hrs wait and when I checked in, I was told I was going to get "lyft" since it will take the whole day. Good thing Erick saved the day and send me with a loaner car. He updated me with what is going on with my car and agreed to have the car ready for p/u since I only have limited time to get it. WHen I got there the car was ready and it only took 10 mins for me to return the loaner and get my car.In addition, he was so great and help me find my garage remote control and he sent it to sales so I can pick it up on a Sunday. I will come back and look for Erick:)

Bad customer support. The rep was not curdious nor opproacable.

I took my car to BMW of Buena Park, just to get a recall Part fixed, while I was there I foolishly asked these people to tell me why a transmission malfunction light came on in my car. I know a bit about cars so I knew it had nothing to do with the transmission that it was the computer. Which I know can be reset so that the error code won?t keep showing when there is no problem. Like true rip off fashion they call me and say they recommend replacing the mechatronic...which is the computer I just need them to reset, get this they said it?s 5900 dollars. Now people if this was all of my worries and I received my car back the way I found it awesome no worries! Instead I get my car back and not only does the car only show the transmission malfunction every light in my car is on and they try and tell me it was already like that. It took everything in me to not start ripping that place apart. I recommend any of you to especially if your a working class citizen who works hard for your money to never bring your car to this place to fix anything! Horrible these guys are Thieves I will never buy BMW again, this is what you have to deal with at there own dealerships! I have been luck enough to own a few new cars in my day BMW of Buena Park is by far the worst experience I have had. Will never buy BMW and try and stir friends away also! STAY AWAY FROM BMW BUENA PARK ANDERW PARTY MANAGER AND THE FORMEN AWEFUL HUMANS SNAKES!

Linda Jeon is the best! She took care of everything for me.

Was very satisfied with the service of my vehicle. Scott was very professional and very helpful.

I got my car detailed, my car was clean on the inside, outside was mediocre

No expirance , but my friend use it and she is happy

I was a little disappointed when I arrived for my appointment, I had an appointment at 8:15 am and arrived a few minutes early so I had to wait for an advisor, it took over 20 minutes to call me just to check in my car even through I had an appointment.

Carlos my salesman made my car buying experience quick and easy, thank you!

Excellent customer service! They searched for the vehicle that I was looking for, and I got a call minutes later saying that they located the car, and for me to give them the okay to start the dealership trade. Having Sean Kent as a sales associate was a big plus because he answered all of my questions and made the whole process of buying my BMW experience very smooth and extremely joyful. Great job Sean!

Quality service and courteous personnel .Shuttle service is efficient too

Was there way to long, I was only customer in there

Great service experience with Scott. Very courteos and professional. Excellent communication.

Very kindness employees and everything was great for us.

Awesome customer experience ! Linda was very knowledgeable and helpful!

Great customer service experience, glad to meet Mr. Roman and the shuttle driver Mr. Mendoza-Garcia. Thanks for making me fill great!! the time I had to spend at the dealership and the rite home.

Tried reaching service desk several times with no luck. The voice mailbox was reached. We did not receive a call when car was finished with repairs.

After I returned my BMW decided to lease a new one but unfortunately I did a mistake and choose a BMW dealer ran by AutoNation. My experience was: -False promises -They delivered me a car with warning lights on and I ended up in another dealer service department after 30 minutes driving the car.I left a few messages for sales managers and there was no response or following up. I do not recommend this AutoNation dealer.

I used to have BMW cars very often and this time I had really bad experience starting buying and repairs. I'm very disappointed. They really need to fix their work responsibility. I will never go this location.

they fixed my son aux port, I have taken it to another BMW place but they couldn't fix it

Worst customer service out of all the dealerships I’ve encountered. This place takes the fun out of car buying by a long shot. Take your business to an independent dealership like Sterling BMW for a hassle free experience.

Great customer service! Kept me posted on my cars status. Thank you!

Amazing! Basel my salesman and Zev my finance guy were helpful beyond what I could imagine. They helped me the entire way without pressuring me, they got me financing at a lower rate than I expected. Both were extremely professional and patient. I have never had such a good experience buying a car. BMW has earned a customer for life! I will be telling my friends about this.

I made an appointment last minute and they were able to accommodate me. When i was on site everybody was courteous. My service Advisor was Ashlin. She was awesome. She explained everything to me. Gave me a timeframe and they delivered.

Love this BMW location so much! Hemat Youssef, is the ONLY person I deal with here. he takes care of me every time and has been doing so for years. He gets it DONE!!!!!!!! My family and friends all love this location because of him and his exceptional service provided every time. PS. Satellite radio signal needs to be sent ASAP :-)

Like to thank Ashlin for helping me with my car and getting it out the shop sooner than expected. I would definitely go back and see her again.

BMW of Buena Park privided excellent customer service and the best deals. I was extremely pleased with the quick and easy experience thanks to Hemat Youssef in sales and Chris Gamboa in finance. I drove 60 miles to do business with BMW of Buena Park and I have many years of loyalty with Hemat Youssef in sales.

I understand it was very busy at the service center, but the repair took almost 2 full days, and I couldn't get a solid ETA. If I had, I would have made arrangements to rent a car. Each time I called, the answer was "We will call you with an update", which did not really happen. My advisor didn't call me at the time he promised he would, and I had to call and text several times to finally get a text back. All in all, I got the repairs done, so I am happy with that aspect.

Awesome, I always leave happy!

Veronica listened very closely to our needs and provided us with thy best option that addressed both budget and practical concerns. Vic also helped; he was very attentive and took steps to take care of details such as full tank of gas, installing license plate frames etc. before we had to ask. Good job!

Jae Chung went above and above to help us with fixing our BMW. We willing definitely be back for all our service needs and when we buy another BMW, it’ll be from this dealership. Simply fantastic service and people.

The best dealer and Sevice dealer I’ve delt with. Got my car running the first time around and in 2 days. I took my car to a mom and pops shop in Fullerton and they couldn’t fix it in 3 weeks! Thank you Autonation of Buena Park Bmw for having a Great service team and Great Parts Guy Marcelo to get my car working correctly!!!

Long story short, I bought a used convertible. Beautiful car but the interior part of the roof was loose , they had told me they would take care of it no problem. I’ve had to reach out and look for them twice to get some type of update on when it would be fixed. I still have no clue when that’s going to happen. Basically, they talk a big game to get the same but afterwards their services aren’t all that great.

Good place to buy a car definitely recommended!

Junk dealer service It took me 3 hours to make reservations, request only oil change services and get my car back.

The service department was an amazing experience from start to finish. Every employee made me feel comfortable and welcomed. I will be going back every time. 6 out of 5 stars for Linda and Mario!

I received a total satisfactory customer service experience at this BMW dealership as always. Thank you Ashlin Polatyan for all your help!

They were really helpful

My review is in regards to the personable, professional, reliable, dependable and courteous service Dan Cao provides my family for the past few years. We purchased our x3 from Shelly back in 2013 and have been getting the car serviced by Shelly ever since. I have worked with many service advisors but none like Dan. Thank you, Dan.

Great customer service

Do NOT get your car serviced from this place! I can go on for hours as to what happened us after getting our car serviced from BMW of Buena Park. They put us in an extremely dangerous situation. I do not recommend them!!

This service was for 2 recall repairs. i NOW HAVE A SCRATCH ON MY HOOD THAT I JUST NOTICED. Quote to replace DEFECTIVE coating on A right door pull was $450. I priced the parts needed at < $50, and the rest is labor to remove a door panel????????? Similarly, the price for the dealer but not BMW recommended fluid changes on the rear differential and Power steering fluid were abusive. Bring back Shelly BMW!

awesome

Quality work and good response!

Went in for service. Service adviser tried to suggest getting over $100 oil change while I was in for other service, when I still had 4 months of time left on my current oil life ( 2,600 miles left ). Its like they try to up-sell all the time. Adviser's average time to return a call - 4 to 6 hours! Unacceptable. Also, waited for TWO WEEKS for the service to be performed because they had to schedule me when they had loaner cars. When I showed up for appointment, they STILL had no loaner cars and took me to Hertz. I was however satisfied with the Hertz vehicle. Its just that my problem with the car possibly escalated from a simple hose replacement to replacing a hose AND a suspension component due failure over time from the bad hose. Possibly changing the repairs from $300 to $1500.

No issues at all with the service i received from the dealer. My issue is that i have owned BMW's for years and have brought BMW OEM parts to the dealer for install dozens of times. I brought a case of BMW motor oil (mind you, BMW does not produce oil--Castrol or Mobil rebrands it for a fee). I had 9 liters of BMW oil and OEM filter in my trunk and just didnt' feel like getting dirty and brought it to BMW of Buena Park. Once i was in front of the SA i told him i brought my own oil and filter (BMW parts). He proceeds to tell me that the dealership doesn't install "outside parts." I explained that the parts were OEM BMW parts and purchased at another dealer. He said they "can't warranty parts that weren't purchased here. That's BMW dealer policy." I immediately explained to him that there is no alliance of BMW dealers and that it is clearly BMW of Buena Park policy. I also explained that BMW doesn't make oil so his liter of oil has zero difference from my liter of oil. After going back and forth for several minutes i ended up paying for their oil+filter since i can use mine in 6 months anyway. I have serviced BMW's in 7 cities in North America. Never had a dealer tell me they won't use OEM BMW parts before. Clearly an opportunity to make additional margin on parts as customers are left with no other options if they want dealer certified techs working on their cars. Lucky for me i live in Socal and dealers are plentiful. I will be going elsewhere for my next service need.

Mr. Brandon Lee took his time and effort making sure we received the best deal for the vehicle.

Called for availability on a vehicle, I was told that it was available but was in for service and was having new tires put on. I spoke with the salesman multiple times as I could not get a time when it would be ready. After 2 days I was notified it was ready. I drove 1.5 hours to see the vehicle. The first thing I noticed is that it did not have new tires as I was told it was getting. Not once did the salesman notify me that it was not getting new tires. The tires that were on it had maybe 5000 miles left on them, they could not be rotated because the are a staggered setup. The vehicle does not have a spare tire and The tires that were on it were not run flat tires. I asked if they could reduce the price of the vehicle by the cost of the new tires that I would have to put on. I was told NO. I asked if they would split the cost of the tires with me, again I was told NO. I asked if I could talk to the sales manager, I was I formed that these were her answers. The Sales Manager could not even come talk to me? This is the worst treatment I have ever had at a BMW dealership. I HAD ALL THE MONEY TO MAKE THE PURCHASE. I left when the sales manage would not come see me. They lost a sale over $500. I left for the principle of being told it was getting new tires and it did not and they did not want to fix it.

Oscar was amazing and took great care of. He was honest, straightforward, respectful and very very nice. We would recommend him an all of our friends and family.

fix your damn system!!! A simple lease return turned into a freaking 5 day ordeal bc your system was down!!! and you need to educate that girl receptionist of yours. seriously a 10 day grace period to return the lease? stop feeding your customers BS. If it wasnt for BMWFS reaching out to me that I was past my return date, I would of turned my car in past the damn vehicle reg date and I would of had to pay for the vehicle reg for 2019!!! Is the receptionist going to pay for it?! Horrible!!! You lost a long time customer. I've had better service at other dealerships.

Have my tires check and did it for free. Love that place

Seriously Anthony and Linda were the best! Love my car and everything they did for me

�

Bad experience every single time I come in. I am currently waiting. � I have to wait for 2 hrs. just to find out what’s going on with my car. No loaner cars!!! I have a long drive home and no guarantees that I will be taking my car home tonight. This is BMW for crying out loud! Where’s the excellent service and back up plans??? As a BMW owner I expect exceptional service EVERY SINGLE TIME and this is not occurring!! Why do we give BMW lots of $$$$ and don’t receive what we deserve back??? I am truly upset, frustrated and tired!!! I still have to stick around with my daughter’s that are extremely tired.

I literally have never had such a top notch, world class, 5 Star ⭐️ experience like this ! Shawn is the best !!!! - I called Shawn on Sunday morning - told him about the car I wanted, what I wanted to put down, about my trade...asked him if he could make that happen- they ran the numbers, made me an offer - Few hours later came down, met Shawn and the team- Shawn really listened to me got me all set up. The whole experience was beyond my expectations- the entire staff courteous, kind and professional- Met with Baltazar for financing - he literally discussed every option for me, got the best financing for me and really made me feel like I was being taken care of. Sign sign sign (I was even extra careful not to steal that pen) Got a quick lesson from the Genius (sorry I forgot your name!). Then Perry came set up my phone (can’t thank you enough! I would still be using the cord!!). I’m terrible with names but there was another fella who had the same car who showed me how to use the charger he was awesome too(again, bad with names!) And they had free coffee... I can’t say enough good things about this experience- they are an example of how fun and no Bull buying a car can be!

Third time getting a vehicle here. Excellent customer service. Make sure to ask for David Kim. He helped my wife and I to make sure we got into the vehicle we love!

Thank u David Kim for my new car, great service, and great deal!! I will definitely be back!!!

Great staff, they made my whole family feel welcome.

Well...everything fine since my first car until my yesterday deal..new 3 series it’s a 5th car I bought from Shelly bmw..the same salesperson..!

Friendly staff, cool facility, and great selection. I really enjoyed working with Peter Murphy. He's knows how to get things done. Thanks for a great experience!

Bad experience bad customer service, I will never go back to this location, my warranty expired today and I went there today for service they told me that my warranty expired yesterday how is that if my warranty expired 04/13/2018,how come it's expired on 04/12/2018 as they say ،it doesn't make sense at all ،so they can make the money

Israel Garcia is very helpful.......................

For all people who is trying to get a car, Israel Garcia is the guy. Hands down. Amazing customer service and well treatment. Highly recommend him for service or any purchases. ��