mmm

The dealer was very accommodating. They were not able to identify the problem the day I dropped it off, so they provided me with a loaner vehicle while they continued the diagnostic process. Rather than inconvenience me with coming back to the dealership when the repair was completed, they delivered it to me at work! They really go above and beyond to ensure their guests are taken care of! Thanks BMW of Buena Park.

Just purchased 2 CPO BMW (330 and X3) from BMW Buena Park. Great experience, not pressured and very friendly. Brian Hernandez was fantastic and very accommodating. He was helpful showing us the cars and he even stayed after closing hours to get us settled in the cars.

Chris was very honest and explained the things to be done thoroughly I was provided with a loaner and fulfilled the time promised to be done

Very good experience without appointment. Eric Kim is very nice and send me updates through text. Finished my car service faster and I didn?t wait too long. Thanks!

Very pleasant experience. Everyone was professional and took care of my car needs in a timely manner.

Chris made the process really easy. He went through step-by-step and explain what my car needed.

I highly recommend looking elsewhere for the purchase of your BMW. The sales staff is not informative during the purchase, and trying to get any information after the sale is impossible. I was lied to more than once when trying to resolve an issue after the sale, and never would receive a call back.

Scott was very informative and honest. Great job.............................

Very friendly and courteous and very informative. Chris Carrilo was very helpful in explaining the process of what my vehicle needed.

Chris was really helpful and knowledgeable at the service department and when I called to have them plug in my vehicle after service they actually did this time.

Great service , service Reps treat you with high respect and listen to your car needs .

Overall very satisfied. I have been with this dealership for many years and recommend them highly.

As always, had a fantastic experience and will return for my next car. Mario treated us incredibly 👌

It was for oil change service. They did a nice job & washed the car. Good work done!

Took in my 2004 330ci for a safety recall and got it repaired in 24hrs! Chris was great and very responsive when I asked him questions about my car. Thanks everyone

Excellent service very friendly

Had a great experience at BMW of Buena Park! Charlie was ready with the car I wanted to purchase when we got there and took care of me until financing and had the car detailed and gassed up before I left. Overall they have quality cars and good prices with great people who don't make you feel pressured. Would definitely purchase from them again!

The service is excellent!! my Wife always brings the car for service and she is happy with the overall experience,thank you very much and keep up the good work

I would like to personally thank service adviser Bjern Larson. He's been very helpful, knowledgable and professional. I would like to recommend his assistance for your repair and service needs.

It was not bad . But l wanted to receive any gift .

Received great service from Bjern. Provided a loaner car and since the service was a lengthy process immediately upon arrival offered to have the vehicle delivered to me in San Diego after repairs were completed.

Christopher in Service was very knowledgeable and kept me informed throughout the entire process. Easy to work with. The dealership did a great job with the repairs. I would highly recommend to anyone needing to get their BMW serviced.

Yusef the sales person helped us out and he was able to get us good numbers. He showed us the cars and we were able to see the cars and compare. Overall great

AutoNation deliberately and calculatedly concealed an Engine gasket repair that costs us almost $8000 to repair. They advertise that they take the worry out of purchasing a used car, but they did the opposite. They did a great inspection, yet hid the results of it. When we had issues and requested an inspection report, we discovered that they had in fact discovered this prior to selling it, didn’t repair it, and then sold the vehicle to us without disclosing the damage. Now that we have discovered what they have done, they are refusing to pay for the repairs, rewind the deal or buy back the vehicle. This is clearly not a warranty issue since this was an issue that existed before we purchased it, and it was concealed from us as the consumer. We never asked (up to this point) for compensation for the extreme hardship this has caused. They are falsely advertising the quality of their vehicles and they know it. We have the documentation to prove it. Rather than doing the right thing here, they are refusing to make it right. Do NOT use this AutoNation dealership or ANY AutoNation dealership, as their advertised policies and actual policies do not match. They are not worry free, they do not care about the customer or the car. They are extremely deceptive.

Linda Torres help me understand the issues on my car and now is running smooth.

Bianca is a germ....sparkling with brilliance. She worked tirelessly to complete the deal. I am sure I will be returning to BMW Buena Park when it is time to buy again.

Had my car oil changed and tires rotated. Linda was very helpful. That car wash leader, Ryan, is epic and hard working.

I had the absolute the worst BMW service experience at this dealership. I will not ever never leave my car here. Not recommend here.

This dealership has a good amount of vehicles for you to pick.

One of the best service that we experienced. They were very helpful and will take good care of you. Eric was my service advisor and he was the best! I am pretty sure all the others as well too. Thank you again.

One of the best service that we experienced. They were very helpful and will take good care of you. Eric was my service advisor and he was the best! I am pretty sure all the others as well too. Thank you again.

straight forward negotiation and recommendations with options

Just wanted to say that my first visit to BMW of Buena Park was outstanding. They were able to meet all my needs and my Service Advisor Bjern Larson was exceptional. My car was expertly service. I will definitely be coming back and making BMW of Buena Park my permanent service dealer. Thank you again!

Service is excellent. I was able to walk in, describe the problem, and get my car in for work in less than an hour. My service advisor, Linda, arranged for a ride home and communicated with me the whole time. She was a pleasure to work with.

The service advisor was not welcoming. She didn?t introduce herself, She had RBF the whole time. She didn?t explain why there was a recall on my car. I asked her to explain it. It was terrible customer service. I would go to this dealer for future services, but I would decline her as an advisor.

The team at BMW of BUENA PARK are top professionals, who uphold their name to the highest standards. The facilities are clean, the staff aware, the process is well managed and the cars are clean. I could not have asked for a better experience!! This is where I am going back for the next one!!

Review is for the service center. Dropped by here for the first time because of the service special promotions and I was blown away by the quality and speed of service. I've been to 7 different BMW centers in the SoCal area to get my car serviced - I travel a lot and have also had the worst luck with my car breaking down and getting hit&run. This place is definitely one of my favorites by far. I was addressed as soon as I drove up in the appointment lane and guided to Eric, my advisor. Waiting facilities are clean and organized. Eric was very friendly and professional. After listening to my concerns and answering them, he honored the promotion quote I was given. Thank you Eric and your team for taking care of me and being attentive. It took less than an hour for my car to get serviced. When I got in, I noticed that my wheel had been wiped down and other extra sanitary measures taken. Small touches go a long way! I will definitely be back!

I live in Los Angeles with plenty of BMW dealerships closer to me, but this is my third year leasing with Buena Park because of the ease and excellence of their service during the leasing process. Highly recommend!

Excellent service provided by Service Advisor Linda Torres. Sh is professional and courteous. All of my vehicles are taking care by her. Great customer service! Recommending Linda to everyone.

Scott was very helpful when I call the dealership, he scheduled a service for my car the same day ,the whole team was very friendly Every thing was sanitized, I am very pleased on how the service was performed..

I had a great experience in the service department Linda my service advisor was really professional and answered all my questions regarding my vehicle.

Took my car for the recall on my BMW. Service representative was courteous and was friendly. He was also sensitive about sterilization about his office supplies given the covid 19 outbreak. My only comment is the long wait time when I checked my car in. I had to wait for at least 30 minutes before someone came out. I didn’t know the process whether I was supposed to go in and get someone or just wait even if I had an appointment. A sign would have been great but I understand given today’s environment.

I always ask for Carlos G. because he has been helpful every time I visit for service or anything really. Exceeds my expectations and proceeds to provide me with deals and discounts!

Outstanding customer care with service department. Linda Torres greeted me as I drove up . I explained what needed to be checked. Awesome

I have always been satisfied with service received at BMW Buena Park

Great service , great people, great service department, I will be a lifetime customer of this dealer

The service/repair on my 2011 BMW was great. The car runs like when it was new.

Overall, most of staffs who did their best for customer was good.

The buying process was fairly quick and I felt confident that my car was thoroughly checked as it is a used car, and that I got a great deal!

I had a 2016 BMW X6 which is an out of warranty service vehicle. Feb. 11th, my car felt a little shaky at around 40/mile speed so I dropped off my car to Buena Park BMW to get an alignment. After they did all wheel alignment, my car still felt the same as before so I drove back and dropped it off again that day. A few days later service advise called me and told me I need a new front differential and new engine mounts. Fed 26th I got a call from the service advisor and they told me my car has beed fixed, but it was still shaky, so I needed to get a new transfer case and a left CV axle. March 3rd, I got my car back and found that my car has very strange knocking and clicking noise that I have never had before. I was worried about this noise and dropped off the car again and service advise told me I needed a right CV axle. He told me that since my left side is new and right side is old the car was making the noise. When I spoke about it with other mechanics, they all don’t understand and told me that it doesn’t make a sense. I’ve also never had a problem because one side of the car had a new part while the other didn’t. I believe their mechanic made some error or damaged the part when they removed all those parts and now they are trying to cover it up on me. They replaced the right Axle. There was still a noise, so they switched out some parts in the transfer Case which they had replaced before. I have a receipt and documents: there are 3 things I want to file up to you and see if you can give me an answer to this problem. 1. Why does my car need to change all those parts for such a small shake? My other shop mechanic told me they should’ve changed only the CV axle, and that Differential and transfer case were unnecessary parts to replace. 2. My vehicle has never had those grounding and knocking and clicking noise before , and only started after they removed all those parts. Why do I have to replace new parts which I have never had a problem with before? 3. How come they released my vehicle even though it had serious noise and problems? And is the service advisor allowed to be so rude and disrespectful to customers? And lastly, when I complained about this to my service advisor, he said ,“ Then take your car back to your shop if you don’t feel comfortable.” They caused this noise and problem. If I take it back, who is going to have to take care of the problem? Me. I am so disappointed at this moment and need someone to help me to solve this issue. Today I got my car back, but those unanswered questions and unsatisfying Buena Park BMW’s service have to be addressed.

Great service. Fun location. Linda went above and beyond. Appreciate it. Highly recommended.

Better mechanics and services.

Great experience buying my new car from Jorge Zepeda! I could not be more pleased with AutoNation BMW Buena Park and how they went out of their way to get my new car from another dealership.

I received a great service from Eric Kim. I would recommend this dealership to my friends

fast service and excellent customer service!

Ricky is awesome! Best service tech I have worked with

Great experience on short notice!!!! Thank you!

no issues with car maintenance services with Buena Park BMW

Very efficient and fast service. Very pleasant staff and cool place.Excellent service rendered by my service advisor.

I had the absolute worst experience at any dealership. Ricky was my service guy and this guy does not know a thing about customer service. Everyone else was very helpful and considerate but I will not be returning to this dealership for any future services and will be taking my business elsewhere.

Great experience. They tried to work with me financially and help as much as they could. They did service on my X5 quick.

AutoNation deliberately and calculatedly concealed an Engine gasket repair that costs us almost $8000 to repair. They advertise that they take the worry out of purchasing a used car, but they did the opposite. They did a great inspection, yet hid the results of it. When we had issues and requested an inspection report, we discovered that they had in fact discovered this prior to selling it, didn’t repair it, and then sold the vehicle to us without disclosing the damage. Now that we have discovered what they have done, they are refusing to pay for the repairs, rewind the deal or buy back the vehicle. This is clearly not a warranty issue since this was an issue that existed before we purchased it, and it was concealed from us as the consumer. We never asked (up to this point) for compensation for the extreme hardship this has caused. They are falsely advertising the quality of their vehicles and they know it. We have the documentation to prove it. Rather than doing the right thing here, they are refusing to make it right. Do NOT use this AutoNation dealership or ANY AutoNation dealership, as their advertised policies and actual policies do not match. They are not worry free, they do not care about the customer or the car. They are extremely deceptive.

Best customer service and that’s it....

Ricky Roman is my service advisor and always makes my trip to BMW an enjoyable experience. He makes me feel like a part of the BMW family and is professional and goes above and beyond what I’ve experienced at other dealers.

Great experience. My tire had a puncture and needed to be towed in. I’ve never serviced here before but they still made arrangements to get me a loaner comparable size to what I was driving and were really customer service oriented. I will definitely consider coming back for any other issues with my bmw

I had my oil change done yesterday. My appointment was at 7 in the morning and requested for a loaner. Scott Book was very nice and thoroughly explained in detail the maintenance my car needed. I got a 2020 330i Sedan to use for the day which was awesome!

Professional and fair. Had a great experience with my salesman Kameron and Nick the amazing finance manager!

We arrived at our initial appointment on time and the service department made us wait while they searched for our appointment. They were not able to locate the service adviser who initially setup the appointment. After about 30 to 45 minutes of waiting someone finally advised us that the mechanic that repairs the recall went home for the day and told us that we had to reschedule our appointment. It took the dealer about an hour to give us an update while waiting for no reason, which ended up telling us that we came here for no reason and the appointment should have never been completed. The experience was terrible as there was a lack of communication between the service department and the mechanics. And in the end, we had to waste our time and make another appointment.

Great service I have passed. Thanks!

We arrived at our initial appointment on time and the service department made us wait while they searched for our appointment. They were not able to locate the service adviser who initially setup the appointment. After about 30 to 45 minutes of waiting someone finally advised us that the mechanic that repairs the recall went home for the day and told us that we had to reschedule our appointment. It took the dealer about an hour to give us an update while waiting for no reason, which ended up telling us that we came here for no reason and the appointment should have never been completed. The experience was terrible as there was a lack of communication between the service department and the mechanics. And in the end, we had to waste our time and make another appointment.

fantastic customer service and always keep me updated.

This review is about the service department. I had an issue when I visited for the service, but the service manager, Glenn Weitz, resolved the issue very responsibly. He was very confident, courteous, and responsible. Scott Brook was my service advisor and he was a very nice person to talk to as well.

Need to spend your hard earned money on a vehicle? I suggest going somewhere that actually cares about the products they sell and the service they provide. The buying process was terrible. All day, no offer of snacks or even water. I was buying a BMW for Gods sake. You?d think they?d at least offer a soda. I ended up buying myself a coke out of the vending machine after being there all day. The car we purchased actually was proven to be junk after taking it to a mechanic for post purchase inspection. When I returned the car I told the salesman about what the mechanics said. He simply shrugged his shoulders and said, ?I can?t argue with that?. Ridiculous. So he knew when he sold me the car that it was junk. This dealership is a total scam. Had to wait several days to get my money back. Truly shameful. Avoid

Great customer service, I totally recommend it for service

Always a great service here!! My service adviser Linda Torres is awesome!! Excellent communication and goes the extra mile to make the experience easy.

Christopher is an excellent service rep. Cheerful, kind, helpful. Follows through with what he says. Keep up the good work Chris.

5 star service and my advisor was prompt and had my car washed and down in 2 hours! I will definitely buy my next BMW with them.

Excellent service by highly skilled customer care technicians and mechanics.

The service use to be really good at this location and since it became owned by AutoNation it has became horrible. This has been the absolute worse service I have ever received in my life. I came in on Tuesday stating I was going to wait for my car. After waiting for four hour I was told it would not be ready until Wednesday. This wasn’t a huge problem as I understand thing happen, parts need to be ordered etc. I told Andrew who was my service advisor that I 100% needed my car by Thursday before noon, I was assured this wasn’t going to be a problem and it would be ready around Wednesday early evening. When it came to the price of the service and everything my car needed including 2 tires I was quoted around $3,400 I asked more than once that this breakdown of the cost of services included absolutely everything, and I was assured it was, more than once. I didn’t just flippantly ask this, I was absolutely clear, again I asked this more than once. On Wednesday I sent several texts and a voicemail asking about my car and was completely ignored, I finally got a text around 6pm saying my car wasn’t going to be ready until Thursday. On Thursday morning I again had to send several texts to finally get a reply back from Andrew many hours after my first text asking if my car was ready. He assured me the car was going to be ready by noon. I needed to be picked up and he sent me a broken link to request a ride. I texted him saying the link the broken and if he can send a working link, again he wasn’t responding. I texted and call again to ask if he can resend the link and was ignored. I had to call the front desk to explain my situation and a ride request was finally sent my way. As I’m pulling into the service center to pick up my car at around 11:50am I received a text from Andrew saying the car isn’t ready. I was clear I needed to have my car by Thursday before noon if I wasn’t given the guarantee I would of waited to have my car serviced. So I’m pigeon holed into getting a rental car that reeked of cigarettes because like I was extremely clear I needed my car by noon Thursday. On Friday I again had to send several texts to finally get a reply from Andrew. When I checking out Andrew mentions that he got me a discount and that the total price of service would be $3,800, $400 more than the price that I agreed to pay for everything when I bring this up he tries to argue with me saying that I clearly misunderstood, I was not mistaken or confused. I know he wouldn’t have tried to pull this on me if I was a man, his tone of very condescending about this. After he realized I wasn’t going to fall for this he said his manager agreed to the original price of $3,400. Everything about this experience so exhausting and frustrating and wasted so much of my time. What makes thus even more disappointing was that the service use to be amazing. I would like to say the people that answer the phone when I call the front desk were helpful, friendly and professional.

EXCELLENT SERVICES. FRIENDLY AND PROFESSIONALLY ON EVERY SINGLE SERVICE.

Chris was very helpful and provided excellent service.

Amazing quick great service thank you all so much.

It was great experience. Peter was very professional and nice. And also signing contract process was. Very easy and convenient.

It was great experience. Our sales person, Peter was very nice and very professional. Also, contract signing process was very easy and convenient.

Peter was of great service, will come back when I?m ready to get anew car

Scott was very helpful and the job was performed in a timely manner. Very satisfied with this visit.

Friendly advisor, good service, all the people there are very helpful and they help you right away.

What a great place to buy a car! Everyone was so helpful and pleasant. From my salesperson (Hemet) to the finance department..... everyone so professional and fair.

Second airbag recall in 4 years. Took about 3 hours.

Ricky Roman was very helpful fully explaining the repairs that were necessary. I?ll definitely request him as my service advisor in the future.

Ricky Roman was a pleasure to work with, easy explained everything and was very nice.

They have very professional staff handling the service department

Great service very kind and caring staff! Great dealer all around! Will be going again for future services and repairs

Scott Book is AMAZING!! My daughter’s BMW had a transmission issue. While being far from home, Scott had a huge heart & helped make the best out of a challenging & difficult situation. We feel so fortunate that she rolled into Scott’s service shop vs someone who might have taken advantage of her difficult situation. He even inquired about her safety getting home afterwards & helped us retrieve some items that were left behind. I highly recommend Scott & his team!

Best service ever! Thank you.

They got the repair done right the first and didn't have to take it back.

Good customer care!!

Bjern your service consultant was great. He was very attentive and friendly to me. Overall Great staff working at this facility.

The staff is amazing, so helpful and always go above and beyond. Scott Book is awesome and always available to help with all my service needs.

I AM ONE HAPPY CUSTOMER, THE EXPERIENCE WITH ALL PERSONNEL I CAME IN CONTACT WITH WAS VERY PLEASANT. THE SERVICE ADVISOR WAS VERY COURTEOUS, FRIENDLY, AND KNOWLEDGEABLE. SERVICE WAS VERY EFFICIENT, THE PROBLEM WITH THE CAR WAS FIXED AND THE SCHEDULED MAINTENANCE WERE DONE VERY EFFICIENTLY AND IN A VERY TIMELY MANNER. THE COMPLIMENTARY CAR WASH, EXCELLENT! TWO THUMBS UP, AND KEEP UP THE GOOD WORK!!

I purchased a certified pre owned 328 from this dealer when it was Shelly BMW. Low miles, one year old when bought. I asked and was assured it had no prior body work done. However, the first time the car experienced snow the bumper began cracking - spider like cracks in finish all across bumper. I could not believe it. I had moved from the area so was advised to take it to my local BMW dealer for inspection. They verified the bumper was in fact refinished with an improper coating. I never had service done away from BMW Buena Park (formerly Shelly), the car was always perfectly maintained, never any accidents or body work while under my ownership, always parked in a garage. This BMW dealer, now owned by AutoNation, never returns calls. It is awful and insulting to have paid what I did for this car and to have been lied to about what I was buying. Just terrible business and service.

Leased a new 2018 330e 16 months ago.. brought it into Dealership for standard oil change 3 weeks ago and was told that my tires needed to be changed and it was going to cost me ~$1200 for new tires on a car that had less than 15,000 miles on it and 16 months into a lease!!! I've leased numerous cars and have never had this issue. Greatly disappointed and will never purchase/lease a car from here again.

I had a great experience with Eric Kim, my service coordinator. He was professional and took great care of my car and me!

Ricky was helpful in making sure my car was up to date and advised me with when other things will need to be done which is great to know.

Very friendly - helpful-made sure that I was please with the car I brought

very good overall a easy place to buy a car, would recommend to a frend

I worked with Bianca and Vanessa to purchase a car in September 2019. Given this was apart of Auto Nation, I was expecting an orderly and smooth process. Everything from was slow and painful. On top of that, the car was delivered dirty and the gas tank not filled. One star because I got the car I wanted, but it was bad experience. I do not recommend the dealership.

Took my x4m40 in for service I was getting a message for the pedestrian sensor called Shelley BMW they scheduled me right away I was provided a courtesy vehicle not only did they fix the problem the found and fixed other issues that they noticed my service advisor was professional he kept me updated on the progress the work on the vehicle was completed on time. Outstanding service thank you Jacob and thank you Shelley BMW keep up the good work!

My experience was excellent and the service representative Ricky Roman was very thorough and professional.

I got a text message after 5:15 and went to pick it up right away. and I arrived to dealer shop at 6, but one guy (A man is a chubby white man on the second table from the door) said they were closed at 5pm so couldn't get my car out. He never looked at me and talking and at the same time he locked all the doors of the store. It was Saturday so he said I need to come on Monday ??? Are you serious? I left my car at 8am and I got a message after 5pm and I couldn't get a car because shop closed before that? Anyway, I got a car that day, but his attitude was very unkind and rude. If you don't want to work, PLEASE don't work and rest at home. I really don't understand why should I be begging for a car. I've never had this kind of experience in BP dealer before, and it's a really embarrassing and unpleasant experience.

Eric Kim was my advisor who has helped me to get everything done perfectly, car is running good after the service. Thanks Eric.

Scott Book is amazing and always willing to go above and beyond! His honesty and realistic recommendations is what keeps me coming back to BMW of Buena Park.

Great service. Scott was very helpful in getting my car serviced and getting me a loaner that I could drive.

Best dealer ever I bought an X7 happy they give me the best deal that I could find thank you.....

Nice and caring service, and vehicles were in good shapes.

They staff was helpful and pleasant. It was the vehicle I was looking for.

Car was ready earlier than what I expected at a lower price that I was expecting.

I like warm welcoming reception. The price negociation was simple and easy, but the finace section wasnt easy.

satisfied - Needed regular service Leaking differential seal was discovered and was a warranty repair - flexible with courtesy loaner for 5 days - good service

Came in for service the month before my warranty expired. Mr. Scott Brook made sure I got all the services I needed

Charlie was great. Quick to respond to your emails and text. Open communication, no hidden surprises. Made the car buying process very smooth. The only negative I had was the wait time to sign paperwork/finance. It may have gotten busy right before I got in, so all of the finance personnel may have been occupied. I had to wait close to 2 hours before I even got started. However, other than that everything went smooth.

I took my BMW here they quote me $800 to find a leak on my roof (Fix this for 179.00 at another BMW) Will not be coming back here ever... so sad Shelly sold this place, Autonation is the terrible...Stay Away...

Ricky was an awesome service advisor. Constant updates on car status. Very knowledgeable and a pleasure to know.

This was an unusually efficient service visit from start to finish, much more so than in the past. Not sure if I was lucky or if you've been working on it. The "car jockeys" were there immediately as needed and seemed to understand what needed to happen, and they got the job done. Service advisor Bjern was efficient, highly professional, and a good listener. Thomas was personable and helpful and had my loaner car ready and I received it with the bare minimum of waiting and red tape. The biggest downfall in the past has been waiting to get my car back once I have returned, it seems to take them forever to just bring the car from the back, as much as 20-25 minutes. Yesterday it took maybe five, and I do understand how congested it is in the back. So thanks for the all around effort.

Brought in my car for a complimentary multi-point inspection. Linda Torres, my service advisor who was randomly assigned to me when scheduling the appointment, assisted me. Gave the general outline of the service that would be performed with an estimated wait time of approximately two hours which included a wash. Sure enough, she called me over I after two hours and received a copy of the recommended services due and even answered some of my questions. She explained clearly what was going to happen and afterwards even walked me out to my car that was parked, cleaned, and ready to go. Definitely would recommend her and will schedule her to be my advisor in the future. The only negative I have to mention about this location is that the waiting area is small with limited seating and tables and for the most part only drinks such as coffee and tea or a small bottle of water is available. No snacks or vending machine. A visit here every once in a while is okay, but it helps to have a ride and just come back afterwards when the work is finished.

The new manager at this location is awesome and very understanding!! Would def recommend taking your BMW here.

The experience with BMW of BP and team was above excellent recently in fixing my left roof panel that keeps coming off my 2015 m3. I didn't expect BMW to warranty the roof molding that originally got replaced a little over a year ago (which shouldn't come off). They scheduled me in and took great care of me and the car with no pushback. Waited for 1 hr something and it was fixed with a courtesy car wash provided. Happy to have my m3 back and in full fledged. Shelly has always stand behind customer service for me, great parking and their service manager Linda always stood morally right when needed. Thank you again and keep up the great work! JW

Very good service

The experience with BMW of BP and team was above excellent recently in fixing my left roof panel that keeps coming off my 2015 m3. I didn't expect BMW to warranty the roof molding that originally got replaced a little over a year ago (which shouldn't come off). They scheduled me in and took great care of me and the car with no push back. Waited for 1.5 hr something and it was fixed with a courtesy car wash provided. Happy to have my m3 back and in full fledged. Shelly has always stand behind customer service for me, great parking and their service manager Linda always stood morally right when needed. Thank you again and keep up the great work! Jeff W

Linda was very helpful and i was happy with my service

The The staff of BMW of Buena Park are always courteous, professional and excellent workers. Paul is my service advisor and he is always very nice and very helpful. Thank you BMW Buena Park for excellent customer service.

Great improvement from previous management!! I have been going to this location for about ten years, I really can tell the big differences in quality of customer service !

Just got my amazing car! The whole team at BMW BUENA PARK are simply amazing! From Tai, who is amazingly knowledgeable and a true professional when it comes to these amazing machines to Paul in finance, who actually made it an enjoyable experience! Also Uday who made sure that I was very well taken care of, throughout the whole purchase process! A 7-STAR dealer

Had a great experience leasing my 530e. No pressure from the salesman who was also extremely helpful and friendly. I appreciated his professionalism and again no pressure attitude. We got a great deal according to tru car and other things I have researched. Highly recommend

I love the BMW of Buena park. It so huge!! Great customer service. Very clean and neat. They have a lot of Accessory for your BMW.. yes i will be back. I need to get a bmw floor mat with the lights on it. I need to get a Emblem for my top hood.. so crazy person took it off .. and the peace Emblem for the back of mine... 😭😭😭 maybe for my birthday on 2 23 20 20.. 😂🙏💜💋

I took my car in for service and was provided a loaner for some work that had to be done on my car, Scott was great to deal with, he had the loaner and all paperwork ready for me when i got there. Fantastic service.

I have been to BMW of BP twice. Once for routine maintenance and second time for a headlight issue. My Service Advisor, Chris, was FREAKING AMAZING! I reached out to him ahead of time and was able to secure a loaner vehicle and Chris kept me in the loop the entire time. He was patient, extremely helpful, explained things thoroughly, and is just a solid guy. He turned a potentially stressful experience into one where I felt confident that he and BMW had my back. This will be my go to dealership.

BMW BP always goes above. Juan Carlos in service is the man. He always explains everything detail and makes the experience effortless and headache-free. Positive experience and will definitely continue bringing in my car here! Thanks guys.

Overall buying experience was good. I was promised a full detail exterior and of the car by the sales person. I followed his instructions and took my vehicle for the promised detail a week after the purchase as my work schedule permitted. I was very dissapointed when I picked my vehicle and noticed that the promised detail was not performed, the exterior of the vehicle was only washed.

What a great experience at BMW of Buena Park. Staff was friendly and very helpful. Lauren provided fantastic service and Iliana was thorough.

Excellent customer service and communication. Thankbyou Bjern Larson

They drove my care out to me and scratched both front rims... going thru a bump in the driveway. I asked the guy what was that noise and he said it was because the car was washed... it was 7pm at night and I couldn’t see anything so I left. Next day I noticed both rims scratched... so disappointing because I always go to Buena Park Bmw to get service and tire changes if need be...

I go there because Linda is really knowledgeable and she really cares and answers all my concerns regarding my vehicle she has great customer service, she calls me when my car is ready and she?s always there to try to help me I really appreciate that.

I was disappointed with the whole experience at BMW Buena Park. Saw a used BMW 530e on their web site and drove all the way to Buena Park to test drive it (and potentially buy it). Car was there, test drive went well, I immediately told the salesman that I want to buy it at the price they were asking. I had no interest to negotiate the price. No price haggling -- exactly what they asked. The salesman was ecstatic and immediately asked me to start filling out forms. I did, gave them to him and waited. And waited. And waited. And waited. It took them 2 hours before I could go and meet with their finance person! At any rate, after two hours, I went to her office, she was very pleasant and started walking me through all the forms I had to fill out. After 25+ forms she explained to me and asked me to sign, and after about another hour was asked, of course, to pay for the car -- which I did. Guess what happened next? They told me that they could not give me the car that evening! Apparently, there was a recall repair outstanding and they needed to fix it before they could give me the car (which I had paid for at this point)! When I offered to take the car that evening and for me to arrange to do the repair with their service center at a different time, they said that this was not "feasible". All they could do was to give me a courtesy car to drive until the repair was done! So, after 4+ hours of waiting and signing and paying, I had to go home empty handed! I eventually got the car a few days later. To add insult to injury, the car came with a new blemish! Apparently while they were servicing the car, they lost the cover to the key lock -- so now there was a whole on the door handle! When I pointed this out to the salesman who was delivering the car to me, he said "I will see what I can do". I did not hear back from him for several days, so I decided to call him. He told me "to be patient". Never heard back from him again! Then I called the finance manager. I left her a couple of messages. She never called me back! So much for customer service at BMW Buena Park. I would not recommend to anybody to buy their car at this dealership. With such poor customer service they do not deserve to serve BMW customers...

It has always been a pleasure to bring my BMW to your site. The staff are always anxious and professional and go the extra step to insure my visit is a memorable one. I am a disabled veteran, now age 77, suffer from a bad back and arthritis. My trainers at the gym told me to try the BMW as I have always driven trucks so I can sit up and be comfortable. The lumbar support and heated seats have made my "road trips" fun and adventuresome. I can drive for hours without pain. I have been a professional driver and at my first 30' behind the wheel, I could not wait to purchase my BMW and drive it home! And I shall never forget the day I brought it home, when you all presented the car to me with a big red bow on the hood! thank you, jan smith

The service was great. The staff is super friendly and helpful, especially my service advisor, Chris. My car was serviced in a timely manner and I will continue taking my vehicle to BMW of Buena Park.

It was all so very smooth. Drove my car home in a couple of hours . Very pleased.

Excellent and trustworthy. They did a great job servicing my vehicle.

Zero Hassle and Completely Professional, Carlos is a Good Gentlemen who assisted me

Parts department is fast and very informative.

I am very satisfied with the service I received at Buena Park BMW during the service provided to my 2018 BMW. Will definitely come back for all my car needs.

Our Client Advisor Peter Nicolaou was knowledgeable, comfortable, and professional to work with. He did a fantastic job and is outstanding. Highly recommend Peter to anyone looking for BMW at a good price.

Amazing customer service and over just a great experience

Such a great experience. Everyone was helpful and friendly and I felt like a VIP

Our Client Advisor Peter Nicolaou was knowledgeable, comfortable, and professional to work with. He did a fantastic job and is outstanding. Highly recommend Peter to anyone looking for BMW at a good price.

BMW doesn’t go the extra mile

Best Dealer I been too! Khurram Tai is the person you need to see to get a great deal! His attitude and customer service was exceptional and will absolutely let my friends and family know if they ever need a car go talk to KT!

I brought in my 740i for a couple of items to fixed. Ricky my service advisor arranged for a loaner car and had my car serviced promptly. Although it took longer than anticipated, Ricky kept updated of the status.

I came to have my A/C fixed and my Service Advisor was Jacob. He gets 5 stars! Helpful and friendly .BMW Service was quick and they even sent a Lyft so I could have a ride home while they fix my car.

(Translated by Google) Because the one who attended to me by name Carlos was very kind and every question I asked him answered me (thanks for everything) (Original) Porque el que me atendió de nombre carlos fue muy amable y cada pregunta que le hacía me la respondía ( gracias por todo)

Worse car experience ever. This dealership does not care about their customers. I bought my BMW 328i from Buena Park BMW, the sales person Weal was nice but after i had go to the finance department that's when everything changed. The finance person Nick was very rude and finance manager Elmira was even more worse. I wasted my 4 hrs at the finance as they were busy talking to the co workers and chit chatting. And they promise me gift card but later they just me service voucher and voucher validity for 1 week only. DO NOT GO TO THIS DEALERSHIP.

THIS IS THE SECOND TIME WE HAD ERIC KIM AS OUR SERVICE ADVISOR, AND AS USUAL, HE IS VERY FRIENDLY, COURTEOUS AND HELPFUL, GREAT GUY. IT'S THE FIRST TIME THOUGH THAT THE CAR'S INTERIOR HAS NOT BEEN CLEANED, THE TIRES HAS NOT BEEN WAXED. WE KNOW IT'S JUST COMPLIMENTARY BUT THEY USUALLY DO A GREAT JOB AND THAT'S ONE OF THE THINGS WE LIKE ABOUT THE SERVICE DEPARTMENT. WE LOVE THE ALL YOU CAN DRINK COFFEE??????

Completed a standard safety recall service. Left my car all day. They didn’t wash my car as stated on the service paperwork. Said it would take another 45 min for a wash if I wanted to wait. No thanks, I just left. Par for the course.

Completed a standard safety recall service. Left my car all day. They didn?t wash my car as stated on the service paperwork. Said it would be another 45 minutes if I wanted to wait. No thanks, I just left. Par for the course.

Excellent service nd awesome dealership, Scott my service advisor was extremely helpful.

In August I used my tire protection plan replaced a flat tire, the copay was $50. One day later the new tire lost pressure and at moment I found a hole on the side of the tire and air was rushing out. It?s unlikely that I cause the puncture hole but I could not prove it. I had to replaced that tire again and paid another $50 copay. In my opinion Auto Nation such a big company could offer waive the copay as a gesture to show appreciation to a loyal customer. At that time I was recommended that I should have a wheel alignment done after tire replacement, and I agreed. Driving this car for almost 5 years I had run through a lot of bumpy road and never had any problem of steering. After I had my car back I felt the car was drifting to the right and I had to pull the steering wheel to the left in order to go straight. Since I had busy working schedule I did not bring the car back to the dealer service shop. This month I was call to schedule a maintenance service, I brought up this problem. The service rep said it had been so long, and it was difficult to determine it was inappropriate job. I said it was my bad and let?s do it again. The rep offered me a discount price. This time I was very cautious and I found the car is still drifting to the right, I still have to pull the steering wheel to the left to keep the car straight. As I told service rep: Choosing dealership service department paying a higher price for my car maintenance I?m trying to avoid hazard and expecting excellence. Travel multiple time to service shop and could be sure the work would be done perfectly really frustrate me.

Knowledgeable, friendly, and most importantly not pushy people to work with. They were patient and answered all of my questions! I went to 4 BMW dealerships and my best experience was at BP BMW.

Customer service was on point. My advisor did a fantastic job in getting me in and out of the door, hassle free. The service associates were extremely kind and very fast in returning my car.

Peter & Brennan in Sales and Paul in Finance were very helpful. Overall it was a positive experience. Love my new X7! 💕

Friendly, knowledgeable, and most importantly not pushy people at all to work with. They were patient, answered all of my questions, had cars ready for me to test drive. My sales rep would return my texts within minutes. Went to 4 different BMW dealerships and BP BMW is where I went back to.

After purchasing my BMW in August 2019, I left a negative review! I felt and still feel it’s important for consumers to be VERY cautious of this dealership! I would recommend never buying a car from the period! So with this second review .. I wanted to follow up with what had been accomplished or the lack there of since I posted my fist review !! ZERO !! Managment responded to my review and and asked me to contact them! I DID 4 times and NOTHING! NEVER A RESPONSE!! UNBELIEVABLE !! THEY can’t even follow through with a call back!!

Love the awesome show room

Outstanding services and very happy. Thank you and will come back

Customer service was good. Facility is very nice. They were good about getting me a loaner during the repair period.

The experience was as good as can be expected buying an automobile. My salesman Brennen was knowledgeable, patient, and a pleasure to work with. I would definitely deal with him again. The other players in the sale were also pleasant to deal with.

Excellent service provided by Service Advisor Linda Torres, very professional and courteous. She was able to accommodate a last minute service request, checked and took care of outstanding recall, resolved brake service diagnosis error by another BMW dealer who wants to replace brakes when the brake condition is perfectly fine. She is the go to advisor!

Received tire promotion AD: Buy 1, Get 1 Free. Went the dealer after reservation. Even though I asked no waiting, I waited another 45min. Ok, I understood. I asked 4 tires to install my z4. But there's tricky thing. No matter how many tires you buy, you can get 1 tire free per vehicle. Buy 1, Get 1 free. Buy 2, Get 1 Free.Buy 3, Get 1 free. Wow-! I never think about that Okey, i ordered 4 tires. The desk guy called the parts. They only had 2 tires in stock. It will be available tomorrow. Alright. I asked the engine oil service also and a complimentary car until tomorrow. But I wouldn't get the car because my car is too old (2008) for the complimentary car, but he will ask the manager. After that, if I bring the car back tonight then they could provide that car. I said I couldn't because of my business. That's the business hours for my business. Then he called the manager and called the parts again. He then SAID there's no tires available either runflat or other brand that I asked. Also, they COULD NOT PROVIDE A COMPLEMENTARY CAR. it could be available other brand after new year's day. It's so funny after talked to the manager, and I could get any complementary car service and tricky AD and had to leave my car 4-5day in dealer without a complementary car. Basically, my z4 came with run flat tire because of the space. However, the desk guy insisted on that it's wrong. There's nothing available runflat tire for my z4. LOL-! What a joke of the year! One more thing. My car had a problem with steering wheel. When I drove, it felt like i was driving on the ice. The steering wheel moved wherever. I asked this dealer to diagnose the problem and paid $250.00 3years ago. They told me the alternator problem. It was not enough charge to battery and made steering wheel moved like that. And I paid $2,000.00 to replace it. However that's not the cause. After 2years, I asked the other Repair shop the problem. It was simply the bushings. All problems were gone after replaced it. Anyway, this is the worst car dealer where I visited and tricky AD, wrong diagnosis, and collect more money from you. You should consider other repair shop to save money and save all hassles.

The experience was as good as can be expected buying an automobile. My salesman Brennen was knowledgeable, patient, and a pleasure to work with. I would definitely deal with him again. The other players in the sale were also pleasant to deal with.

I had a great experience my first time with this dealer , I went to take a look and ended up leaving with Z4 . ( Hemat youssef ) super helpful, kind,and professional will definitely go back to him he was nice and not pushy at all. My first car from BMW and it probably won’t be last!!! Thank you for your amazing customer service .

I had a great experience my first time with this dealer , I went to take a look and ended up leaving with Z4 . ( Hemat youssef ) super helpful, kind,and professional will definitely go back to him he was nice and not pushy at all. My first car from BMW and it probably won’t be last!!! Thank you for your amazing customer service .

Hemet made the experience as painless as possible. We were in and out within a few hours.

Ravi was the best! He was very friendly, helpful and efficient! I highly recommend him and this dealership to anyone who is shopping for a new car.

BMW USA shall be proud for sales team at Buena Park dileship. Thanks

The service was fast and efficient. However, the inside of the car was extremely dirty when we got our car back. There were white powder fingerprints everywhere. On the seat, dash, buttons, window, door handles. I’ll probably take the car to a different dealership next time I need service, even if I have to drive farther.

Miguel Hernandez was an amazing client advisor. He is knowledgeable and quick to respond to emails/calls. He was able to get us the BMW we wanted at the desired price. I would highly recommend him to family and friends.

The service was fine, this time at least. However, the car was very dirty when it was returned to us. There were white powdery fingerprints all over the place.

The advisor was fantastic.

Took car in for new tires at 7:30am. Was notified later in the day, 10:30am, that tires would not be in until 5:00pm. Called next day at 2:50pm to obtain status of work. No response. Left message to return call. Received call at 4:10pm that car was ready for pickup. Too late for me to pick up same day. Picked up car at 8:00am next day. Had to call to learn status of work late because no one called me to update me on status. Should have been advised of status as time went by.

Great service thank you! Nothing else to say request too much to write for comments!

They only provide you a good offer and cheat you to visit their store,then told you the car was sold out and push you to buy a more expensive one, all their price comittment will be expired when you showed up. Don't buy your BMW from there.

Positive experience at Buena Park BMW. First service appointment went smoothly.

If you take your car for service, there's only one perfect and most friendly service advisor you could ever asked for. Her name is "Linda". She is absolutely fabulous, professional, caring and super great for everything. Your car will be for sure in good hands if you ask her for your service advisor

My service rep, finance rep and sales person were all awesome! Thank you Scott, Ravi and Chad!!

Always the best customer service, Juan Carlos Garcia the professional adviser, is the best helping me with everything and explaining all the details over the process for the maintaining of my vehicle and the waiting time is what they promised, thank you !!!!!!

I am a loyal customer of Shelly BMW and continued to to go here even after Auto Nation bought them. I was so disappointed in the first few services but yesterday was EXCEPTIONAL!!! The moment I arrived the guys welcomed you and walked you to the waiting area ( too small and was full). Then Paul my advisor called in few minutes and told me exactly what I need and since I was going to wait for the repair he UBER me to a nearby shopping area and pick up as well. The most important was the price, I asked few auto repair shops around my area and they are all at least$100 more than what I was charged!!! I will definitely come back to this place for the service and the affordability!!!

Visited 6+ BMW dealerships while looking for a car and this turned out to be the most deceptive one of all. If they didn't have the exact model and specifications I was looking for I would have never bought from here. They claim to really care about customers but don't do anything that is not in their self interest. Basically just the bare minimum. Here are the issues I encountered: 1. Dealership was unaware of two promotions from BMW a) New graduate rebate b) CPO financing offers (I had to fight for both). 2. Car was sold to me with a ding on the roof at which point I had to fight to get them to agree to fix it and they would not accomodate me to get it fixed (still there). It also had rips in the tint which they refused to replace (claiming it was after market and not their responsibility). 3. Car was sold to me with no floor matts (had to come back to get them). 4. Really did not get a good price on the car (other dealerships were more competitive - check Crevier and Monrovia). I also bought this to managers attention when I was purchasing the vehicle asking if they were willing to compete - she didn't even check out the competing offers! 5. Does not return online communications. I messaged them three times, each time was followed with the same generic response. It is almost as the online representatives are contracted and do not work for the dealership or simply do not care. 6. I still haven't gotten my license plates (three months later) and now have to go into the DMV as no one has made an effort to help me out. This is not the experience that my coworkers had a different dealership for the same issue. Super disappointed. If I could go back and had the chance to purchase the same car at a different dealership with better service for even more money, I would.

I am a loyal customer of Shelly BMW and continued to to go here even after automation bought them. I was so disappointed in the first few service but yesterday was EXCEPTIONAL!!! The moment I arrived the guys welcomed you and walked you to the waiting area ( too small and was full). Then Paul my advisor called in few minutes and told me exactly what I need and since I was going to wait for the repair he UBER me to a nearby shopping area and pick up as well. The most important was the price, I asked few auto repair shops around my area and they are all at least$100 more than what I was charged!!! I will definitely come back to this place for the service and the affordability!!!

Friendly, professional and take good care of customer's vehicles.

Purchased a used vehicle and sold them my newer more valued one and they owned me the difference. I received a serious run a round in regards to getting my money for the car I sold them even though their commercial states you will receive a check the same time you sell them the car. I also purchased an extended warranty and when called to get service they said I had to bring it to them. Turns out I did not. I could take it to any ford dealership. After BMW has it 2 days they did nothing and told me I had to take to ford dealership. Very poor cus service.

The buying experience here was fine. The service a joke. I bought a CPO and a maintenance plan so I wouldn't have to worry about repairs for a few years. The problem is that you get treated like a second class citizen by BMW. They don't want to deal with you in the service department because they aren't making any money. They try to 'find' things that need to be fixed so they can produce a bill. Extremely frustrated, disappointed and aggravated. I will never buy here again. I submitted a complaint online to the general manager. Still waiting for a response.

Came out with a huge leak on the vehicle. I?ve took other bmw but never had an issue

Good service. Good facilities. Took me on the same day

Linda the Service Advisor was very professional, she was very accommodating and explained the service BMW was to perform. I was greeted with professionalism and was in and out with a Loaner in less than 30 minutes. Thank you for a great job Linda and your team you made my visit a good experience. - DM

Linda is hands down the best advisor there, she got me in and out of there in time for me to make it to work even tho we were tight with time. To me this shows how much she cares and respects her customers, outstanding.

They made it easy, Paul is great to work with. In and out of there and my car is back on the road.

Had a very easy and enjoyable lease buying experience at Buena Park three years ago and ultimately decided to work with them a second time for a new 36 month lease based on the reach out and communication I had with Lauren Simpers. Would definitely recommend!

They gave us a good deal. Nice sales person , Scott, very friendly and followed up well with us. Responsive. He was professional. The only thing which i think wan not they faut but made ourpurchase experience unpleasant was their conouter was down and took 4 hours to process things and ruined our plan for the day.

Jimmy was a great salesman making the buying processing really easy and smooth.

Ricky Roman is very professional, polite and knowledgeable about bmw. He’s a 10 in my rating. Thanks again Ricky.

The service rep was fantastic., and she was very professional.

Ricky is very polite and knowledgeable in handling his customers. I rate him with a 10. Thanks Ricky.

My service advisor is very helpful, he did a great job.

Very kindly service & riding

I'm not satisfied with how the sales people miss communicate the details about the car. I bought Then they rather not fix the dent instead gave me a $250 accessories credit which I felt I have to take it and I don't have a choice.

Very helpful and professional team made our purchase experience very very smooth

Good people and very friendly but their compuer was down and took almost 4 hours to do our work considering the fact that we have already choseb the car before we cone.

I have purchased BMW'S in the past however, I have never had the awesome experience I received at Buena Park BMW. The experience from being assisted by Ravi I felt the Ultimate buying experience for the first time; to the amazing assistance by the finance department and finally I receiving a a personal welcoming email from the sales manager. Talking about a December to remember. If you're planning to purchase a BMW start an Buena Park BMW it truly is the Ultimate Buying Experience

Terrible, Terrible Terrible customer service. Tried to coerce us to buy unneeded service and options. Would not cover cost of replacement tires during covered lease service the same day lease was bought out.

In and out of the BMW in less than 3 hrs. The quickest buying experience I ha r ever had when purchasing a vehicle. The people of Buena Park were so attentive and I would highly recommend this dealership for ANY interested car purchase. Great job!

I have purchased BMW'S in the past however, I have never had the awesome experience I received at Buena Park BMW. The experience from being assisted by Ravi I felt the Ultimate buying experience for the first time; to the amazing assistance by the finance department and finally I receiving a a personal welcoming email from the sales manager. Talking about a December to remember. If you're planning to purchase a BMW start an Buena Park BMW it truly is the Ultimate Buying Experience

My experience purchasing my new car at BMW of Buena Park was a very good one, especially as it pertains to the salesperson that I worked with. Miguel Hernandez was my client advisor, and I recommend him highly. He is extremely friendly, and was very efficient throughout the entire process. I had been searching local BMW dealer websites for a new X4, but was not seeing the engine/color/options combination that I was hoping for. Finally, I saw one pop up on the Buena Park dealership's website that happened to meet all my criteria, so I inquired about it online. Miguel responded very quickly to my inquiry. Since I live some distance away from Buena Park, Miguel worked with me over the phone and through email to agree upon the price and loan details of the new car, and get started on paperwork. We also worked online to come to an agreement on the trade-in value of my Volvo, which I felt was a fair value, after looking that up beforehand on Kelly Blue Book. Once I arrived at the dealership, we took a quick test drive, and commenced finalizing the purchase. Since I went on a weekday, the dealership was not too busy, so I was a bit surprised at how long signing the loan papers still took in the finance department, but I was on my way three hours after arriving there. That was a little bit faster than other car buying experiences I have had, but still not as fast as I had hoped. I wish all car dealerships could figure out a way to speed up the entire process. The customer lounge area was very nice. There was a coffee machine that made several different types of beverages, and a shop with BMW merchandise. There was a television on, but the volume was quiet, and they had it tuned to HGTV at the time I was there, so it was not obnoxious. I am one of those people that hates being in waiting areas with TVs blaring, and I usually have earplugs with me if I get caught in that situation, but this was not bad at all. When I was ready to leave, and since I was not familiar with the streets and it was dark, I asked Miguel the best way to get back to the 91 Freeway. He got in the car I traded in and had me follow him to the onramp, since Google Maps and Waze were giving strange directions to it. Now that's service! So, in conclusion, if you find the car you love at BMW of Buena Park, definitely give Miguel Hernandez a call. You will be glad you did!

Slow service. Dropped off at 9 am for oil change and check AC. Was not able to pick until 6pm! Was recommended unnecessary service and purchase. My car was only 20,000 miles and they wanted me to change my tires and do rotation. No thank you!

We upgraded our car with every option except the M optional engine and now have rusting calipers that are extremely unsightly. We notice that the M rated cars have painted calipers. We think that for a car that cost $100k we should not have this kind of quality defect. Untreated metal in an area exposed to the elements is a poor design! The dealership expressed no interest in correcting the problem.

We upgraded our car with every option except the M optional engine and now have rusting calipers that are extremely unsightly. We notice that the M rated cars have painted calipers. We think that for a car that cost $100k we should not have this kind of quality defect. Untreated metal in an area exposed to the elements is a poor design! The dealership expressed no interest in correcting the problem.

Horrible service. Place gave me an excuse that they didn't know my car was there when I had an appointment at 11am plus gave 2-3 other people in the lobby some sort of an excuse. Wait was 5-6 hours for an oil change.

I like it always makes me feel welcome whenever I go

Just service my BMW there, and when I got my car back, I didn’t check anythingg until home. When I got home, i noticed all my quarters gone (but 1c, 5c, 10c still there)... Beware of the service people there, always check all your belongings before you leave...So disappointed...It’s not much money but still...angry and unbelievable...

(Translated by Google) I've been there for five years, but I don't have any special days, but I'm always receiving reasonable service. I went to maintenance without reservations yesterday, but after all I am satisfied with expectation. However, the service managers are stressed to make money such as tire wheel alignment than before. It's a lot faster than before. I think it will last six months, but I have to change it now. (Original) 오년째 가는데 뭐 특별날 것도 없지만 항상 리즈너블 서비스를 받고 있네요. 어제도 예약없이 메인터넌스 갔는데 역시 기대하는만큼은 만족시켜 줍니다. 다만 전보다 서비스 담당들이 타이어 휠얼라이먼트 등 돈 만들라고 스트레스 받나봅니다. 이전보다 훨씬 빠를때 타이어 갈라고 하네여. 내가 보기엔 6개월은 더 버틸것 같은데 당장 바꿔야 한다고.

Faris Alahmad was very courteous, knowledgeable and professional. His unobtrusive demeanor made for a great experience, especially on the test drive. Had a wonderful experience driving the M340. Thanks, Faris.

My car is very good. And clean. Everything I like it.

I purchased a jeep at Buena Park Bmw preowned cars. The sales department certified that the vehicle was safe and had passed all the tests required by the dealership association. Because there was an airbag recall when I took it to the local Jeep dealer they told me that the front shocks were in very bad condition leaking and that the steering dampener was also in bad condition as well. They consider this a safety problem and therefore recommended that I speak to the dealer. I have made at least six calls to the dealership into the service department and no one has returned my calls. I feel that this is a efficient way of doing business and leaves the customer out to dry. My attempt to make a customer complaint with AutoNation so far is pending as they have not returned my email. I hope that other customers do not experience this kind of service. Thank you very much

Carlos was attentive and professional. I appreciate the pleasant and upbeat environment. The complementary coffee is certainly a plus. I appreciate the loaner vehicle, too.

My experience with BMW of Buena Park service department recently was a very good one, Staff and others were professional and no nonsense. I would recommend BMW of Buena Park.

Service advisor was excellent he keeps updating me on the status of my car. The staff on the drop off section was nice and she greeted me with a smile. Highly recommendable.

I bought my car when this dealership was Shelly BMW. It seems as though the employees preferred working for Shelly rather than Auto Nation based on comments made to me. I've never had any problems with the personnel, but during my recent visit for regular maintenance, I was told it would be a good idea if I bought new tires. This was on 11/30/19. I bought tires here in December 2018. When I pointed that out, I was told they are performance tires and need to be replaced more often. It seems odd that the first set lasted three years, but this set only lasts one? I feel like the employee thought I was stupid enough to buy new tires every year even though I only put about 10k miles a year on the car.

It is strongly needed to rebuild your CS system. Re-educate your line staff and workforce. I paid a lot money but your performance is horrible. I’d better talk to movers and shakers. You will see! Oh plus, Authentic Marketing is essential in 21st century. Learn something more from Mercedes about it.

Sales person Miguel was very helpful got a excellent deal

Work is always done in a very timely manner. My service advisor Ashlin is very professional, friendly and always accommodating to my needs.

Hands down, world class service and a needed lyft.

outstanding Service and well kept facility with provided conveniences while waiting for service ....Service has plenty of personnel to take care of my needs. And they pay attention to the customer

Great Service! Linda at the service department helped me get my car in for a service although it was the same day as I was leaving town the next day and they also washed it. I got my 7 series from BMW of Buena Park and they’re really the best around OC.

I had a limited amount of time to have the dealership replace my wiper blades. As it turned out I also needed a regular maintenance service on my brakes as well. I was concerned that this would all take more time than I had- I was told by Chris that my car would be ready by 10:00am still giving me time to make my next appointment. Not only was it ready on time it was actually ready 30 min. early!

The service rep was excellent, he called me or texted me on any updates on my car. He explained in layman?s terms what was wrong with the car. The car was fixed perfectly! Very satisfied with the service!

Excellent. Chris was a pleasure to work with. Very responsive and efficient

just an Excellent service provided by Eric!

Thanks to Miugel I had a great experience to purchase my car yesterday he is professional and he was very attentive with my concerns ,also the gentleman who is helping me to go trow the financing process he was so helpful and patient ,also two lady managers all great , Thanks to all of you ,

Chris the service associate was so nice, courteous , knowledgeable and professional. He was very accommodating to assist me in my time of need. Simply Exceptional.

Had to wait extra 30minutes Very poor service Especially No car wash after service I'm leasing M550i which cost me more than a $ grand / month and this is what I get?? Even Hyundai does better service I will never come back to this dealer again Also Will not purchase BMW again

I reached out to several dealerships in the area inquiring about leasing a 2020 M4 Convertible. Kevin at Buena Park BMW, along with his manager Bianca, really went the extra mile for me not only in finding a car with the exact options that I wanted, but transferred it from another dealership and gave me an unbeatable price on it! I love my new car, and I was thrilled to have worked with Buena Park BMW.

My service advisor was spot on, great communication throughout my service and kept me updated on everything. I would highly recommend giving him a call.

It was great. I was in and out in my specific time frame. Paul was very helpful. Thank you!

Took my car for service. I had a great experience, service advisor Linda was so helpful.

After been disappointing with a previous order, Veronica Gutierrez did an excellent job re-ordering the vehicle in a very good timing. I got all the features ordered and she manage to get me an extra discounts to make me a happy customer. I definitely will do business with BMW Buena Park again, specially if she still works there. Thank you for all your attention and providing me with a pleasant purchasing experience.

Auto Nation system infrastructure creates benefits that other dealers don't have including fixed pricing (both good as their prices tend to be better than other dealers and bad as there is no wiggle room for them to discount any further) and the fact that you are able to change your mind a few days after purchasing to return the car. However, the sales person I worked with was not that knowledgeable about the car and process (he told me it was a CPO car which then should have another year of warranty with the car, which I factored into the purchase price but it wasn't really a CPO car). He also promised to send a few things that were missing from the car, but totally did not do as promised or respond to our several follow-up emails and calls. Plus, I asked about what phone app I needed to connect to my i3 to several staff there but nobody was aware of what it was, so I had to Google it. Overall good dealer but not the most competent sales staff.

I only had an oil change but service was quick and reliable! I had good experience here in Buena Park versus other BMW dealerships. I would recommended to others!

My Service Rep, Mr. Ricky Roman is really kind has great professional knowledge on all BMW auto matters. I am so happy with him.

I wasted my time giving my car to this BMW dealer service. For the second time, they fail to provide the standard customer service. First time in June I had an appointment and took them 30 minutes to talk to me. They made an oil change but no reset. Coming back in November to the only reset, and they won't check breaks as I asked them to do, nor fix the airbag. They said we would check during the week only, and I said fine, give me a loaner and I would leave my car until Monday. They said no loaner but they actually had 2 left. They even gave another person one loaner right after me and in front of my eyes although she didn't reserve. They tried to rest the oil change message and now, my car says I need an oil change... Again!! Apparently its also due for an Oil change, but they want to rest and then just give me the car back. The only good thing here is that Ricky was nice, and he made sure they wash the car.

fast service lift home and back

Ricky was great with his service he lose. To what I need to say in regards to the car. Explain the process and even got me a rental he also bundle the oil change that I need next month. It save me a trip back to the dealership.

Ricky was amazingly helpful and extremely professional and made my day to go extra mile to help me my car service going well. I thank Ricky again.

I would like to thank Hany Abdalla Salama for being awesome! I asked for a lot and was not patient at times. However, he managed to find exactly what I was looking for! Please if you are looking for a BMW come here and ask for Hany.

Ricky is very helpful and very detailed on what is needed.

Linda is very knowledgeable kind. She goes it of her way to assist and had good follow through

I bought my car from here and it was such a smooth process. They truly got me the best deal! I just also serviced my car there and it was the best experience i have ever had servicing a car! I will be back for sure and you have gained a loyal customer.

was able to set up a repair service at the last minute a day before and received an excellent service .

The whole experience, treatment by the dealership, and the people who helped us was all amazing. Car buying can be a tedious, frustrating, and stressful process but the representatives working with us made the experience genuinely enjoyable. Ali and Ilona were fantastic and provided some of the best customer service I?ve ever had.

Satisfied ! The service man who helped was nice and friendly.

Ricky in service went way out of his way to help me out when I was about to go out of town and my service light went on. He squeezed me in and the next day I was able to get the car back and went on the road without any further concerns! Thanks BMW of Buena Park!

Service rep was rude and arrogant. Did not feel welcomed at all.

Nice cars, but it seems as if the dealership is in transition? Ravi my salesman was great and very patient. He provided me and my wife with excellent customer care. The financial process was smooth and we love our new car.

Couldn?t asked for anything better, Linda Torres and her team are the best , displayed a high level of professionalism, knowledge and excellent customer service, car was properly serviced and delivered promptly, hope BMW Buena Park continue providing the service and attention to detail they have been doing for years, this is the reason I continue coming to BMW of Buena Park.

Very good price, friendly staffs, helpful salesperson

Was a loyal customer of another BMW dealership. Buena Park BMW is my new go-to BMW dealership...and Hemat Youssef is my new salesman!

Not 5 stars since I waited for 2 and half hours on the lobby. No treat at all only coffee

Ricardo the genius associate did not help me or do his job when he gave me the keys for my new car. He was not professional or being the front image of the BMW company?s reputation.

Basel was great. He never gave up on us. He made sure we left there with a car and got us the deal we wanted.

Service tech was excellent but loaner car process took too long. Only one employee could assist and he was extremely slow. They need to have more employees assist with loaners or find someone who can work faster.

Great service by Scott at service deportment, I was in and out same day, replaced all my tires and Alignment

Excellent service. Great salesperson - Sa.mtanha was a very friendly and effective and helpful.

This was once the best service center in Southern California. There now appears to be new staff that lack customer service skills and are quite unfriendly. It is unfortunate, however, it may be just a sign of the times.

The car I purchased had two major problems that the sales manager was trying to hide. The sales manager and sales rep was trying to tell me it was something different than I said. The next day same problem. They said it was a cold start and I been dealing with Mercedes for at least 30yrs and never had one to make rattling noise when you start cold or warm.

Very nice and helpful staff specially my advidor Linda

The whole team is honest and trustworthy. BASEL is the best there is. There’s no games when you get there and they go above and beyond to exceed your expectations!

Nice customer service. Need a better waiting area.

Very good service and satisfied and will be back definitely

Thank you for the great service!!!!!!!!!!!!!!!!!!!!!

Great place to buy a car, I was having second thoughts but in the end I feel I made the right choice

Outstanding ,fast and comfortable. See him for the next visit

Very pleasant experience. Linda took very good care of my vehicle and was exceptionally helpful.

Thanks to the great salesmen who helped us, it was a great experience. They were very helpful.

As soon as I entered I received welcoming customer serviceI have no complaints on the employees that worked with me or the gentleman at the front desk.

Great service. This last visit made up for the previous ones.

I had a great experience buying a new BMW. Ravi was very helpful and professional. I will stay with these guys. I highly recommend this place.

Scott was so awesome and helped me get all my car services done and get in and out the dealership quickly. 100% satisfaction.

Made appointment to come in to test drive a used Tesla Model S they had listed. I came in to the dealership, wasn't greeted by anyone. Had to call the sales rep to meet me out front. She then goes to bring the car our front, dirty and not charged. So I drove all the way down there and didn't get to test drive. I called their manager, emailed sales director, and left review on Yelp. They could care less. I'm done, I've exhausted more energy on this than I would've like. DON'T BUY FROM THEM.

Excellent...too bad i don't know how to tip them the Service Members...! Next time i will ask how to formally appreciate them

very professional and friendly staff. fair price on car. it was as advertised.

My service advisor, Ashlin Polatyan, is awesome! I called her to let her know that my battery was failing and needed it?s first maintenance service and she had me go right over to the service center to get checked in. She got my car all processed through and put me in the Lyft and got me home within 30 minutes. Next day, Ashlin was in contact with me and had my car back to me before noon.

I like the deal since you arrive, they serve you super fast and my advisor Ashlin Polatoya is amazing super friendly and helps me from the beginning to the end before my advisor was Fred but he went to another dealer and things happen for something ? Thx Ashlyn we appreciate you...

My car was there for 4 days and they couldn?t figure it out what was wrong with my car they wanted me to leave it longer and charge me a crazy amount of money

The best dealership! the fact that I just did get a used car and not BMW. The price is super low compared to all dealerships. Basel Tobellah the sales rep who assisted me did everything to give me the best price and I even have a trade-in with big negative equity. The price or the monthly payment that I git my car is the same price on the sticker with no trade-in! So I got a good deal and for sure no one can beat that deal! The finance officer Kim Costello/Costella did a great job and super nice! she talked to the director of the store to make the deal happened! She understands why I am trading my old car and because it's for the good cause, She did everything to close the deal! Thank you very much again for always helping me! You're the only dealership who makes things happen!

Ricky was my service advisor. He was really nice and helpful. As well as the gentle man at the loaner car department. Will be back when the next service is due

Miguel is the only person I would ever buy a car from. He goes out of his way to make sure the customer is happy and taken care of. Not only did he beat every other dealer in a 500 mile radius, he also did it while giving me a great experience. He was very upfront and honest with the whole deal. He did not try to upsell me on anything like you would experience at a normal dealership. Besides Miguel, Bianca(sales manager) and Kim(finance) were very helpful and patient while I worked out what I wanted to do. I am going to be visiting this dealership again to purchase a 2nd car for my family after the way they handled the transaction. I would recommend everyone to only go to BMW of Buena Park for all their needs.

Overall service was very satisfied and I will recommended to friends.

Scott of service department was kind and a great guy!

Ashlin helped us with our Bluetooth and tire problem very professional, fast, and efficient

Service was good. Service advisor was kind and real professional work. It took 2 & 1/2 hour with car wash, hope to shorten service time. Customer waiting room was not enough to provide relaxing time, need more chairs for busy time. Compare with last year, this week service much better and improved. Service advisor was great.

The receptionist lied to me twice. First sales rep lied about not having the car. Second rep told me the credit application was to have on hold since I had a pre-approval. They pulled my credit when I stated not to. No follow call after purchase. Car had no mats ( I took some out of another cat)sunroof visor broken, not clean (not major), wheels needed an alignment, one key didn?t work, one battery low. Had to bring the car back, lied about shuttle I had to keep asking then finally an Uber was called. Then someone ripped my seat while detailing it, no response to that complaint VERY UPSET . Steve Book, is the best. The rest ........

My service advisor listened well and we discussed the issue at hand as well as tire, brake and safety condition inspection plus courtesy exterior machine car wash...

Carlos was helping me throughout the break in service for my car. He was very attentive and responsible. Very good asset to this service team.

Vanessa did an amazing job! We was very friendly, professional and efficient! We had to wait hours to get to talk with financing. You need more staff in financing a Sunday when lots of people are out buying cars. This was out of Vanessa's control but she handled it pin a good way. My son called to book an appointment with Michele and then he called back and asked to speak to me (his mom) to confirm the appointment (seemed like he didnt trust my son..) and then Bianca called to confirm the appointment and I asked why she needs to call too to confirm and she said she didnt trust her sales people so she had to follow up!!! Thats crazy to me! Because of Vanessa and the financing officer we would recommend this dealership

The service was excellent and employers are very hospitality.

One of the best advisors there. Super kind and helpful! Made my experience there super easy and comfortable. Thank You Albert Hong!

I worked with Sean Kent. Was great working with him. Answered all my Questions and got me the price I wanted.

The idea of the an appt is non existent here, expect to wait . I had a 8:30 appt , and waited for 45 min before I was called back to check in my vehicle. Once called back Paul was extremely helpful and very nice. Explained they had somehow been over booked today. I received my car in a timely fashion . Next time I?ll be prepared to wait, and won?t schedule nothing else that morning.

Keep up a good job! Hope the cost can be a little bit lower.

Great customer service job would recommend it to everyone thank you.

Recall blower motor wiring repair and replacing rear brake light fixture are done on time - 2 hours. Eric Kim is very helpful to a new customer coming to this BMW dealer for the first time.

I had a great time getting my new car here! Everyone was friendly and super informative. I had a ton of questions and no matter what they were always answered with a smile. I recommend this dealer for a great car buying experience!

The best of the best great car new for price of used 40k discount great manager and service this place is the best of the best I bought an i8

The process of purchasing a new BMW X3 was seemlees and without stress. Sean Kent (salesman) and Bianca White (sales manager) were great to work with. The AUTONATION approach was completely customer focused. I drove 30 miles further than my nearest dealership to purchase the vehicle for one reason only; because of customer service and responsiveness. The dealership facilities may not be as new as others but the people more than make up the difference!

Very coordinated team. Saw what I wanted online and they had it for me when I arrived.

Went in for some repair work on my engine after a pressure leak. So far repair work seems to have been done correctly and car is running great again. Only issue is when I went back to pick up the car my wheel had a lot of knicks on it and some kind of residue as did the inside driver door handle and trim. At the time I only noticed it on the wheel and brought it up and was told that was just "wear and tear" which it was not. I made it clear that was not the condition the car was dropped off and was told there was nothing they could do. I insisted it was not and they agreed to send the car in to have the wheel cleaned, which they did and it helped but a few knicks remain. I later noticed that they also dinged up the front BMW emblem as well. Poor attention to detail and unwilling to admit fault when something was done wrong at this dealer.

HONEST REVIEW! Cons: Peter N. was our first client advisor who I had set up an appointment with. Peter appeared to disappear during the car buying process. After I had bought the car, I noticed the window motor was going out, and Peter said it was under warranty and that they will fix it no problem. It was a nightmare communicating with Peter during this time. He kept saying it was covered, and a service guy was going to call me. I waited for days, to get a call from the service guy...nothing. I went down to actually see if the window was going to be fixed under warranty, they said it wasn't. I felt he just said whatever to make me happy, but there was no follow through. When I confronted him through email with some frustrations, he never responded and forwarded the message to his boss. Conflict resolution might be an area of growth for him. Pros: SARAH the sale rep (client advisor) was AMAZING. She helped us out because we couldn't count on Peter. She went above and beyond to meet our needs. She was down to earth, easy to talk to, and met us where we're at. If she didn't know something, she'd work hard to get us answers. There were a few things wrong with the car after we had bought it, Sarah advocated for us by talking to the higher ups and got the things fixed due to a limited warranty. She had promised certain things to get done before we bought the car and although it took longer than expected, they were fixed. Despite her being incredibly busy on some days, she responded rather quickly via text. Let's be honest, we bought a used Camry from the lot because it was a trade in. This car probably isn't worth much compared to the BMWs. For her to put in the amount of effort she did to satisfy us shows us what kind of person she is. I would trust her with my business again.

Linda from service department was very helpful. ??????

Very unprofessional. Not trustworthy. Ask questions before signing any contracts cuz you hear every details afterwords. Not happy

I purchased a certified pre-own bmw i3 on 8.23 from sean and the car was delived on 8.24. I was excited about this car but found out my charger was not with it, so I said it is ok for me to pick it up after work. However, my check engine light turned on on my first trip on day 1. I called office on 8.25 and they promissed to have a check and repair it for me.I have to drop off the car to them on 8.25 and go pick it up on 8.26. When I asked whats happend and i was told that the buttery was damaged and they have to replace a new one. How could that happed for a car just got certified, I tried to understand and decide to give it another try so I did not return it just because the service man bjohn was very kind and explained me what was happened detailly. 8.24 at night, my husband picked up the charger for me, but when I try to use it and found an obviouse damage on the plug, it missing a matel leg on the plug. I called again and sales said it is okey for me to exange it and I confirmed with him that we will pick up at 8pm. When my husband went o exchange the charger, the Sales Manager was rude and told my husband they don't know anything about it and can not help us anything, we have come back again. I am 30 miles away from this dealer and already busy enough for my schedule, for first week of my purchase, I have to ask for leave 2 times from work, drove 5 times to the dealer and keep waiting long time to charge the car outside with hight price, just to cover their mistake. I was totally turned down from their careless, eapecially the last trip and conversition with Uday was not happy at all.

Only 1 key and no manual ! Over all ... poor customer service experience! If I could rate this dealership a negative I would! Buena Park BMW has got to be the worst place to buy a car!

peter was fantastic and did everything he could to make the sale happe

Great dealership and amazing customer service. Ashlin at BMW of Buena Park definitely made my experience awesome. She really valued my time and was very communicative over the phone / text. I?d recommend everyone to go there and ask for Ashlin! :)

I recently purchased a vehicle from BMW of Buena Park at a credit union sale event in Long Beach. The salesperson (Sarah) was awesome and extremely helpful thoughout the 6 HOUR PROCESS. The delays took place in finance as they were overwhelmed & understaffed. There HAS to be an easier way to minimize the time it takes complete a vehicle purchase. I mean you can apply for a mortgage online/via an app but not initiate a car purchase??? Odd. Regardless at the end of the day (LITERALLY) I got the vehicle I wanted & loan terms that were reasonable.

It was a good time to see my used one. Especially, I like Paul, financing guy who explained very well and kind.

I had my car serviced at BMW of Buena Park. This was my first time at Service Department and it was great. The Advisor kept me in the loop. He called me and informed me of what services my car needed. I will definitely return for future services.

The dealer "Genius" folks don't understand the cars very well. Both sales and client service employees don't really understand what you are selling.

Overall, pretty good process. Everyone was very nice and helpful. The only thing, which I think affects many dealerships, is the amount of time it takes to buy a car when it?s busy. I went in at 1 pm and left with my car at almost 9 pm. Luckily, there was a mall nearby where we could shop and kill some time.

Avoid this place. I purchased a used car though the annual credit union sale. The sale was fine but the dealer promised things and never delivered. Wasn't available by phone and didn't respond to email. After 4 days contacted my credit union who lit a fire under them. They finally got back to me with lots of excuses but still their service was non existent and somehow it was not their fault and they say they respond timely. Leaving messages and not replying to emails for 5 days... A call from the credit union to the gm of the facility is what it took to get a response from BMW Buena Park. Do not use this dealer. In case it was an isolated issue (doubtful) The sales man that was the problem is Ravi Bhallru. Dishonest and disrespectful sales rep. Will never ever use this dealer again and have reported this and copied my credit union on the email history as well. This man should be fired for his lack of regard for customers time.

I went in for a recall of airbag driver side. Turned out I didn't have a Takata airbag so the old one went back in again. Now I don't know what kind of airbag I have. Wish I had asked. Chris Carril was helping me. Very Kind and helpful!

Promptly greeted, respectfully treated and all requested service items attended to.

Just leased a 2019 Bmw at the Buena Park AutoNation. I have leased over 8 or 9 cars in the past but this car buying/leasing experience was the best one of all. Sales Associate/manager Linda Jeon made the leasing process so much easier. She is very knowledgeable with great customer service. I would definitely recommend her to friends and family. Thanks for making the paperwork process easy as well. Thanks Linda!!

Chris , the advisor, was courteous, professional and explained everything in details to me and even went to get my car for me so I could make to work on time.

The sales agent Wael was so nice and accommodating and helpful. But careful with the financial office because if he is in a bad mood or tired or hungry,he won?t be as nice as sales agent. I was disappointed at financial agent Nick. I can recommend sales agent not financial agent

I had a nightmare experience with this dealership. I took my car for problem that happened after this dealership uploaded the new software of my iDrive. I took my car to them to fix it and they could not even duplicate the issue. I had to wait 25 minutes when I went there to pick up my car and that?s after me telling them I was in a rush. When I brought up the issue to the Manager, he told me it is what it is. Then I left a review on google and they replied and asked me to call their GM. I called and they got my info and told me he will contact me. That was 5 days ago and I have not been contacted by anyone. When they brought my car I showed them the issue and they said they don?t know how to fix it and have to call BMW. I called BMW directly and they helped me fixed it in 5 minutes.

Kevin and Veronica were extremely helpful. My girlfriend went on TrueCar to find a car for me. Kevin reached out and was extremely pleasant to work with, although I wasn't able to come in that day, Veronica followed up with me the next day to see how it went and told me she was willing to do anything to earn my business. When I came in to the dealership, Kevin was so friendly and quickly worked out a deal, I was happy with my down payment, with my payment. Was quickly sent to finance, got my car and went home. Amazing team.

Arrived at 11:50am for a noon appointment. Sat around until 12:30pm until someone finally helped me. The dealership wasn't that busy and there was service employees standing around. Ultimately Ricky took care of me and have no complaints about him. The downfall was the employee who originally greeted me when I pulled up and told me to wait inside. I was expecting him to let a service employee I arrived. If it wasn't for Ricky, I would give it a 1 start for customer service.

Service was was quick and friendly customer service.

Brought my car in for a heat valve recall. While it was getting done, was told that one of the mechanic broke the alternator belt. Was told that I was going to be charged for it ($200) but they would waive the labor since their guy broke it. I didn’t understand why I had to pay for something that their guy broke. Was then told that, “well it was going to break anyways but it just happen to break while here.” Completely unprofessional to even suggest that especially coming from a well established dealership. Ended up telling the guy that I wasn’t going to pay for something that they broke.

I will be honest I was thinking of going to another dealership since Shelly sold this dealership to AutoNation. For the last year the service I received was below standard and the service advisors were all new. I went back because there's a recall for my car, the appt made over the phone was wrong information- I was told 1-2 hrs wait and when I checked in, I was told I was going to get "lyft" since it will take the whole day. Good thing Erick saved the day and send me with a loaner car. He updated me with what is going on with my car and agreed to have the car ready for p/u since I only have limited time to get it. WHen I got there the car was ready and it only took 10 mins for me to return the loaner and get my car.In addition, he was so great and help me find my garage remote control and he sent it to sales so I can pick it up on a Sunday. I will come back and look for Erick:)

Bad customer support. The rep was not curdious nor opproacable.

I took my car to BMW of Buena Park, just to get a recall Part fixed, while I was there I foolishly asked these people to tell me why a transmission malfunction light came on in my car. I know a bit about cars so I knew it had nothing to do with the transmission that it was the computer. Which I know can be reset so that the error code won?t keep showing when there is no problem. Like true rip off fashion they call me and say they recommend replacing the mechatronic...which is the computer I just need them to reset, get this they said it?s 5900 dollars. Now people if this was all of my worries and I received my car back the way I found it awesome no worries! Instead I get my car back and not only does the car only show the transmission malfunction every light in my car is on and they try and tell me it was already like that. It took everything in me to not start ripping that place apart. I recommend any of you to especially if your a working class citizen who works hard for your money to never bring your car to this place to fix anything! Horrible these guys are Thieves I will never buy BMW again, this is what you have to deal with at there own dealerships! I have been luck enough to own a few new cars in my day BMW of Buena Park is by far the worst experience I have had. Will never buy BMW and try and stir friends away also! STAY AWAY FROM BMW BUENA PARK ANDERW PARTY MANAGER AND THE FORMEN AWEFUL HUMANS SNAKES!

Linda Jeon is the best! She took care of everything for me.

Was very satisfied with the service of my vehicle. Scott was very professional and very helpful.

I got my car detailed, my car was clean on the inside, outside was mediocre

No expirance , but my friend use it and she is happy

I was a little disappointed when I arrived for my appointment, I had an appointment at 8:15 am and arrived a few minutes early so I had to wait for an advisor, it took over 20 minutes to call me just to check in my car even through I had an appointment.

Carlos my salesman made my car buying experience quick and easy, thank you!

Excellent customer service! They searched for the vehicle that I was looking for, and I got a call minutes later saying that they located the car, and for me to give them the okay to start the dealership trade. Having Sean Kent as a sales associate was a big plus because he answered all of my questions and made the whole process of buying my BMW experience very smooth and extremely joyful. Great job Sean!

Quality service and courteous personnel .Shuttle service is efficient too

Was there way to long, I was only customer in there

Great service experience with Scott. Very courteos and professional. Excellent communication.

Very kindness employees and everything was great for us.

Awesome customer experience ! Linda was very knowledgeable and helpful!

Great customer service experience, glad to meet Mr. Roman and the shuttle driver Mr. Mendoza-Garcia. Thanks for making me fill great!! the time I had to spend at the dealership and the rite home.

Tried reaching service desk several times with no luck. The voice mailbox was reached. We did not receive a call when car was finished with repairs.

After I returned my BMW decided to lease a new one but unfortunately I did a mistake and choose a BMW dealer ran by AutoNation. My experience was: -False promises -They delivered me a car with warning lights on and I ended up in another dealer service department after 30 minutes driving the car.I left a few messages for sales managers and there was no response or following up. I do not recommend this AutoNation dealer.

I used to have BMW cars very often and this time I had really bad experience starting buying and repairs. I'm very disappointed. They really need to fix their work responsibility. I will never go this location.

they fixed my son aux port, I have taken it to another BMW place but they couldn't fix it

Worst customer service out of all the dealerships I’ve encountered. This place takes the fun out of car buying by a long shot. Take your business to an independent dealership like Sterling BMW for a hassle free experience.

Great customer service! Kept me posted on my cars status. Thank you!

The manger we dealt with lacks a lot of curtsey I was about to cancel the deal because of his aatitude I completed the deal and bought the car just becuse the sales man was very nice

My experience with the sales person Tai was good, Until there were issues with the after sale service. The management team needs some customer service training. When making the deal Almeera first promised me they fix something and then changed her mind When she realize that the car was reduced by a couple thousand dollars. So I agreed to pay cost to get a blemish on the car fixed. After I picked it up I noticed a lot of swirl marks on the panels that they fixed so I tried more than once to get a hold of a manager, Almeera never called me back, Veronica her manager never called so I proceeded to calling BMW corporate offices, and still never got a response!!I was in contact with the sales guy but after I picked up my vehicle from service and sent Tai the pictures of the vehicle Not even he proceeded to take care of the situation. I guess I just thought with the Luxury dealership I would get better customer service. I feel that once the car was sold, they felt they were done with making sure I was completely satisfied. I have since taken the vehicle to a professional detailer, and they said they did a terrible job of buffing the panels out, so I have to pay another $125 to get it done correct. It is a shame because I went to the dealership for a jeep and ended up with the BMW so the first part of the experience was great, is wasn't until after there were issues that?s where the dealership lacks.If they would have contacted me and maybe showed some concern it could have changed the whole situation but they failed to even return a call! I also called AutoNation?s headquarters and left a message and no one called back!

Buying experience was great! They have many cars in stock.

Wael was a great sales associate. He was very courteous and professional. I never felt like he was pressuring me to purchase anything, which made me more inclined to purchase with him. I would most certainly recommend a friend to come purchase a car with Wael at BMW Buena Park! A nice dealership is half the battle, the other half is finding a nice sales associate!

My experience at BMW Buena Park was phenomenal! The sales team was attentive and truly earned my business. Tai, my sales person, was exceptional. The primary reason I chose this location and ultimately leased a vehicle was due to his helpfulness over the phone prior to going in to view their selection. Great experience overall!

My brother told me about this dealer customer service is GREAT !!! I love the way they treat me here even if my car is a bit old , they still treat it with the same respect as if it were a new car

Amazing! Basel my salesman and Zev my finance guy were helpful beyond what I could imagine. They helped me the entire way without pressuring me, they got me financing at a lower rate than I expected. Both were extremely professional and patient. I have never had such a good experience buying a car. BMW has earned a customer for life! I will be telling my friends about this.

I made an appointment last minute and they were able to accommodate me. When i was on site everybody was courteous. My service Advisor was Ashlin. She was awesome. She explained everything to me. Gave me a timeframe and they delivered.

Not only did I have my car serviced but I bought a part for my front fog light cover and the service dept put it on for me .

I made an appointment last minute and they were able to accommodate me. When i was on site everybody was courteous. My service Advisor was Ashlin. She was awesome. She explained everything to me. Gave me a timeframe and they delivered.

We had an appointment to have the car service and a full detail. They told us that it will take about 5 hours to get everything done. Our appointment was for 11:30 am. We got there 15 minutes early and they told us to wait we waited until 11:45 until we decided to ask if the person that was supposed to help us knew we were there. The person that was supposed to help us was helping other customers that just walk in. Then why make an appointment if they are going to help the walk in first. If I didn?t ask the service advisor would have never help me or knew I was there. After that the service advisor took my car and said it will be ready in 5 hours. Then the service advisor text me at 2:00 pm to let me know that they couldn?t do the detail of the car because they needed more time and I needed to reschedule. How much longer than 3 or 4 hours would it take to do the detail and then why make an appointment for both service and detail if at the end they can?t even deliver or finish what they said it will take. They should have told me that from the beginning and I would have plan my only day off to do all my errands. It is bad customer service.

Was leased a new car that ended up back at the dealership days later for repairs. Very unhappy. Can't comment on quality of repairs as I have not got the car back.

It was a very pleasurable experience purchasing from the dealership.

Ricky was very nice and helpful. He made the process of dropping my car off and picking it up painless.

Dealer was Limda Jeon She had fluent knowledge about x5 She was very helpful to choice vehicle what Ineed options She was very kindly

Great service at every visit service completed exactly as promised on time

Made appointment a week prior to purchase car at the end of my three year lease. Advised in advance we intended to write a check for balance and nothing had been done in advance. We were in ten days before end of lease and it took THREE HOURS TO PROCESS PAPERWORK. They were not that busy. Different attitude now BUENA PARK, lived SHELLY.

Great experience, recommend! The sales person is professional and friendly.

Took in my BMW M4 for a warranty window replacement switch and was helped by Service adviser Scott. 1st off he tried to sell me on an warranty transfer that he claimed I can get from the previous owner for $700 that would cover air filter and brakes. I thought okay I need brakes anyways and told him I would buy it if they replaced the brakes today. Then he said that they would have to be worn to a specific amount to be considered for replacement. NO guarantees so I respectfully declined. I noticed he was upset. He then he told me that if I buy it that it would then cover my window switch. I was like Really wow?! That's covered anyways from BMW's bumber to bumper warranty! Long story short... He took in my car called me the next day to come and that it was ready. I get there to pick up my car and he then tells me the window switch was pressed to hard and wasn't covered under warranty and it would cost me $200 to fix it. At the point I asked to speak to the shop foreman and instead he called what seem to be another service adviser that came pretended to be the shop foreman and literally clipped and pushed the switch back on it's retainer bezel. Fixed in 1 minute!! He then told me they usually don't do this but just did it for me as a customer satisfaction. LIES!! These people are crooks and trying to take advantage of anyone they can. Be VERY careful bringing your car for service here!! I'm also contacting BMW on this.

Basel is the best sell man i ever meet this is my 4th BMW i bought from BMW Buena Park. Nick Nguyen is 5star finance he help us every time we get the car. I lived in AZ but because Nick always makes things done fast and easy that why i have to buy in California from BMW of Buena Park. Thanks Nick again and Basel

Miguel Hernandez is one of the best internet sales person ever! He made my process simple as possible for us. We found the car we wanted on cars.com, they were about 2 hours away from us. He did our credit app online and had everything ready for us when we got there. Test drove the car, asked for few addons and we were in finance. Whole team is transparent and honest! Amazing job guys!

This is one of the most unprofessional Dealerships I have ever had. I returned my leased car in the middle of April and purchased a used car from the dealer. At the end of the purchase, the dealer tells me they only have 1 key so I have to pay out of pocket for the second key. The dealer never mentioned this during the sale. After that was done, the dealer told me they cannot mount the rear license plate because there screws were not in place. Since the lease turn in associate was not available, they told me he will contact me tomorrow regarding finalizing my paperwork first thing in the morning. The next morning, I did not receive any calls from the dealership. In the late afternoon, I had to make 3 calls to finally connect me to someone that was willing to help. He could not find the key or the paperwork to my car. He called me back an hour later and said I have to go to the dealership again to fill out the paperwork. I asked them to go to me since I had previously told them I was leaving to travel out of state for work. The dealer met me up at my house and the paperwork was finished. I left 2 messages with the Sales Manager and was never given a call back. Or so I thought... A week later they said there was a problem with the loan and I had to re-do the paperwork. I told the Finance manager my issues with the dealership and she promised she would have the Sales Manager call me back. The Sales manager never called me back so I followed up with the Finance manager and she assured me they would call me back. The dealer met me up again and finished my paperwork. Fast forward 3 weeks later, BMW FS said they never received my check for the lease termination although it was cashed 3 weeks ago. I called the dealership and 5 hours later they emailed me and said "I just got the reply from buss office that they submitted for the check It will be processed and mailed and in few days bmw will have the money" Why am I constantly having to do the legwork for the dealer? Why is the sales manager not returning my call? I will never shop at Auto Nation again. They have deceptive sales tactics and have the worst customer service I have ever experienced in my entire life.

Sales rep and manager were very helpful in pricing and applying cash bonuses, although I had to inquire about specific manufacturer rebates otherwise I believe they would not have been made available to me. I scheduled an appointment to drive a 530e with the agreement the car would be charged and ready when I arrived but it was not. We wasted 45 minutes trying to find a charged car, ultimately doing some paperwork while the car was charging. It then took nearly 2 hours to speak with the finance rep. Our total time at the dealership was nearly 6 hours to buy a car I had already negotiated the price and had filled out credit application and trade-in appraisal forms online supposedly to speed up the process. I'm happy with my purchase and how I was treated personally, but the amount of time to get through the process was frustrating.

Went in for routine maintenance. I did not have an appointment but was able to get my car serviced anyway. I was greeted by several people with smiles and courtesy from the time I got there. I opted to get a ride home while they worked on my car. The driver was very nice and took me right to my door. Also when my car was ready he came and took me back. All in all it was a good experience and I am so grateful. My car runs like a dream now.

I wanted BMW 430i GranCoupe and my sales person, Linda Jeon at Buena Park BMW gave me a best deal ever. I am enjoying driving BMW~~

Very unorganized, no loaner car (even though they had plenty available), pick-up and drop off often delayed or not available.

Love this BMW location so much! Hemat Youssef, is the ONLY person I deal with here. he takes care of me every time and has been doing so for years. He gets it DONE!!!!!!!! My family and friends all love this location because of him and his exceptional service provided every time. PS. Satellite radio signal needs to be sent ASAP :-)

Staff friendly. But had to wait 20 minutes after scheduled appointment time before being called. Appointment was for 10:30 a.m. and car wasn't ready until about 1:30 p.m.

Great customer service from start to finish! Thank you.

The buying experience was fast and easy and the deal was finalized before going to the dealership. Sales Manager Veronica gave me a very good deal. Jalal was very responsive and helpful for the entire buying process.

Had 7am appointment and I was there right when they opened the gate. Just a simple oil change and didn't get my car back til 3.5 hours later. Being one of the first cars in is no excuse for the delay. Waited patiently til promised time and then some. Finally checked with advisor and told it was almost done and would be washed and ready to go soon. Noticed a car similar to mine was just sitting outside, but didn't think much cuz it was being washed and of course all the cars there look similar. So finally after 3.5 hours, my car is ready, washed and brought out for me to take home. Unfortunately, it's not my car! Goes back in, looks for my car and it turns the car I saw was my car just sitting there for however long and unwashed. In a bit of a hurry at that point, so just left with my unwashed car.

Like to thank Ashlin for helping me with my car and getting it out the shop sooner than expected. I would definitely go back and see her again.

BMW of Buena Park privided excellent customer service and the best deals. I was extremely pleased with the quick and easy experience thanks to Hemat Youssef in sales and Chris Gamboa in finance. I drove 60 miles to do business with BMW of Buena Park and I have many years of loyalty with Hemat Youssef in sales.

I understand it was very busy at the service center, but the repair took almost 2 full days, and I couldn't get a solid ETA. If I had, I would have made arrangements to rent a car. Each time I called, the answer was "We will call you with an update", which did not really happen. My advisor didn't call me at the time he promised he would, and I had to call and text several times to finally get a text back. All in all, I got the repairs done, so I am happy with that aspect.

Awesome, I always leave happy!

Veronica listened very closely to our needs and provided us with thy best option that addressed both budget and practical concerns. Vic also helped; he was very attentive and took steps to take care of details such as full tank of gas, installing license plate frames etc. before we had to ask. Good job!

Jae Chung went above and above to help us with fixing our BMW. We willing definitely be back for all our service needs and when we buy another BMW, it’ll be from this dealership. Simply fantastic service and people.

The best dealer and Sevice dealer I’ve delt with. Got my car running the first time around and in 2 days. I took my car to a mom and pops shop in Fullerton and they couldn’t fix it in 3 weeks! Thank you Autonation of Buena Park Bmw for having a Great service team and Great Parts Guy Marcelo to get my car working correctly!!!

Long story short, I bought a used convertible. Beautiful car but the interior part of the roof was loose , they had told me they would take care of it no problem. I’ve had to reach out and look for them twice to get some type of update on when it would be fixed. I still have no clue when that’s going to happen. Basically, they talk a big game to get the same but afterwards their services aren’t all that great.

Good place to buy a car definitely recommended!

Junk dealer service It took me 3 hours to make reservations, request only oil change services and get my car back.

The service department was an amazing experience from start to finish. Every employee made me feel comfortable and welcomed. I will be going back every time. 6 out of 5 stars for Linda and Mario!

I received a total satisfactory customer service experience at this BMW dealership as always. Thank you Ashlin Polatyan for all your help!

They were really helpful

My review is in regards to the personable, professional, reliable, dependable and courteous service Dan Cao provides my family for the past few years. We purchased our x3 from Shelly back in 2013 and have been getting the car serviced by Shelly ever since. I have worked with many service advisors but none like Dan. Thank you, Dan.

Great customer service

Do NOT get your car serviced from this place! I can go on for hours as to what happened us after getting our car serviced from BMW of Buena Park. They put us in an extremely dangerous situation. I do not recommend them!!

This service was for 2 recall repairs. i NOW HAVE A SCRATCH ON MY HOOD THAT I JUST NOTICED. Quote to replace DEFECTIVE coating on A right door pull was $450. I priced the parts needed at < $50, and the rest is labor to remove a door panel????????? Similarly, the price for the dealer but not BMW recommended fluid changes on the rear differential and Power steering fluid were abusive. Bring back Shelly BMW!

awesome

Quality work and good response!

Went in for service. Service adviser tried to suggest getting over $100 oil change while I was in for other service, when I still had 4 months of time left on my current oil life ( 2,600 miles left ). Its like they try to up-sell all the time. Adviser's average time to return a call - 4 to 6 hours! Unacceptable. Also, waited for TWO WEEKS for the service to be performed because they had to schedule me when they had loaner cars. When I showed up for appointment, they STILL had no loaner cars and took me to Hertz. I was however satisfied with the Hertz vehicle. Its just that my problem with the car possibly escalated from a simple hose replacement to replacing a hose AND a suspension component due failure over time from the bad hose. Possibly changing the repairs from $300 to $1500.

No issues at all with the service i received from the dealer. My issue is that i have owned BMW's for years and have brought BMW OEM parts to the dealer for install dozens of times. I brought a case of BMW motor oil (mind you, BMW does not produce oil--Castrol or Mobil rebrands it for a fee). I had 9 liters of BMW oil and OEM filter in my trunk and just didnt' feel like getting dirty and brought it to BMW of Buena Park. Once i was in front of the SA i told him i brought my own oil and filter (BMW parts). He proceeds to tell me that the dealership doesn't install "outside parts." I explained that the parts were OEM BMW parts and purchased at another dealer. He said they "can't warranty parts that weren't purchased here. That's BMW dealer policy." I immediately explained to him that there is no alliance of BMW dealers and that it is clearly BMW of Buena Park policy. I also explained that BMW doesn't make oil so his liter of oil has zero difference from my liter of oil. After going back and forth for several minutes i ended up paying for their oil+filter since i can use mine in 6 months anyway. I have serviced BMW's in 7 cities in North America. Never had a dealer tell me they won't use OEM BMW parts before. Clearly an opportunity to make additional margin on parts as customers are left with no other options if they want dealer certified techs working on their cars. Lucky for me i live in Socal and dealers are plentiful. I will be going elsewhere for my next service need.

Long story short repairs took 20 days and battery was replaced.. After 14 days of text message updates, called Dan Hagar 714-249-2350 service manager, left message concern taking very long but no reply.

Mr. Brandon Lee took his time and effort making sure we received the best deal for the vehicle.

Had Ilona Alex help us to get us extended warranty for BMW X5 ,got excellent help and Service, The experience was great the way she treat us

Called for availability on a vehicle, I was told that it was available but was in for service and was having new tires put on. I spoke with the salesman multiple times as I could not get a time when it would be ready. After 2 days I was notified it was ready. I drove 1.5 hours to see the vehicle. The first thing I noticed is that it did not have new tires as I was told it was getting. Not once did the salesman notify me that it was not getting new tires. The tires that were on it had maybe 5000 miles left on them, they could not be rotated because the are a staggered setup. The vehicle does not have a spare tire and The tires that were on it were not run flat tires. I asked if they could reduce the price of the vehicle by the cost of the new tires that I would have to put on. I was told NO. I asked if they would split the cost of the tires with me, again I was told NO. I asked if I could talk to the sales manager, I was I formed that these were her answers. The Sales Manager could not even come talk to me? This is the worst treatment I have ever had at a BMW dealership. I HAD ALL THE MONEY TO MAKE THE PURCHASE. I left when the sales manage would not come see me. They lost a sale over $500. I left for the principle of being told it was getting new tires and it did not and they did not want to fix it.

Easy & quick to get an appointment, satisfied with high quality of work and team services.

As soon as walked in service department i was welcome by Service Advisor Michael Lopez.I told him my car's needs and i signed the service agreement. I was given the option either have a seat in the lounge or courtesy car will give me ride home. Work was done in a timely manner and to top every thing my X 5 was washed and cleaned, i paid my invoice. A special thanks to Mr Lopez and the dealership for an awesome job.

Oscar was amazing and took great care of. He was honest, straightforward, respectful and very very nice. We would recommend him an all of our friends and family.

fix your damn system!!! A simple lease return turned into a freaking 5 day ordeal bc your system was down!!! and you need to educate that girl receptionist of yours. seriously a 10 day grace period to return the lease? stop feeding your customers BS. If it wasnt for BMWFS reaching out to me that I was past my return date, I would of turned my car in past the damn vehicle reg date and I would of had to pay for the vehicle reg for 2019!!! Is the receptionist going to pay for it?! Horrible!!! You lost a long time customer. I've had better service at other dealerships.

Have my tires check and did it for free. Love that place

Seriously Anthony and Linda were the best! Love my car and everything they did for me

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Bad experience every single time I come in. I am currently waiting. � I have to wait for 2 hrs. just to find out what’s going on with my car. No loaner cars!!! I have a long drive home and no guarantees that I will be taking my car home tonight. This is BMW for crying out loud! Where’s the excellent service and back up plans??? As a BMW owner I expect exceptional service EVERY SINGLE TIME and this is not occurring!! Why do we give BMW lots of $$$$ and don’t receive what we deserve back??? I am truly upset, frustrated and tired!!! I still have to stick around with my daughter’s that are extremely tired.

I literally have never had such a top notch, world class, 5 Star ⭐️ experience like this ! Shawn is the best !!!! - I called Shawn on Sunday morning - told him about the car I wanted, what I wanted to put down, about my trade...asked him if he could make that happen- they ran the numbers, made me an offer - Few hours later came down, met Shawn and the team- Shawn really listened to me got me all set up. The whole experience was beyond my expectations- the entire staff courteous, kind and professional- Met with Baltazar for financing - he literally discussed every option for me, got the best financing for me and really made me feel like I was being taken care of. Sign sign sign (I was even extra careful not to steal that pen) Got a quick lesson from the Genius (sorry I forgot your name!). Then Perry came set up my phone (can’t thank you enough! I would still be using the cord!!). I’m terrible with names but there was another fella who had the same car who showed me how to use the charger he was awesome too(again, bad with names!) And they had free coffee... I can’t say enough good things about this experience- they are an example of how fun and no Bull buying a car can be!

Third time getting a vehicle here. Excellent customer service. Make sure to ask for David Kim. He helped my wife and I to make sure we got into the vehicle we love!

Thank u David Kim for my new car, great service, and great deal!! I will definitely be back!!!

Great staff, they made my whole family feel welcome.

Well...everything fine since my first car until my yesterday deal..new 3 series it’s a 5th car I bought from Shelly bmw..the same salesperson..!

Friendly staff, cool facility, and great selection. I really enjoyed working with Peter Murphy. He's knows how to get things done. Thanks for a great experience!

Bad experience bad customer service, I will never go back to this location, my warranty expired today and I went there today for service they told me that my warranty expired yesterday how is that if my warranty expired 04/13/2018,how come it's expired on 04/12/2018 as they say ،it doesn't make sense at all ،so they can make the money

Israel Garcia is very helpful.......................

For all people who is trying to get a car, Israel Garcia is the guy. Hands down. Amazing customer service and well treatment. Highly recommend him for service or any purchases. ��

I’ve been getting my car serviced at Shelly for more than 3 years�Ask for Dan! When you decide on taking your car in ! He is one of best service agents and truly cares for his clients. Plus he is hilarious and always makes the time fly in servicing!! You’re the Best Dan ��

Israel Garcia is hands down the best service advisor I have ever delt with. I have owned a number of different luxury brand cars and I have never received the premium service that I get from Israel. I can call him on a moments notice and he can get my car in and have a loaner ready for me when I get there. He knows how to follow up and update me as to what is going on with my car. When I go to pick it back up, he has it cleaned, vaccumed and waiting for me in the front. As long as I own a BMW I will always take it to Israel Garcia at Shelly BMW!!

DAN was my service advisor and he did go above and beyond....Mario in the customer warranty dept and was exceptional customer service skills very knowledgeable on prices warranties ect: ect: I appreciate and I’ll always will come back to Shelly BMW...

Really bad services, �� they are fixed one thing and damaged another, and they told me they were going to wash it and they did not wash it for me , nothing they gave me ��

I went there yesterday to lease BMW from Shelly BMW . I requested to test drive both 3 series and 5 series but the salesperson was very rude to us and told you can only test drive one car per visit . I wouldn't never recommend Shelly BMW dealer to any of my friend

I recently brought my car in for service with Shelly BMW on Oct 21, on Oct 26 at 5:46pm, I received a call from service telling me the car is done, and I need to come pick it up before 7pm, as that's when they close. I was still at work when I received the call. I left work, and was stuck in traffic for 45 mins to get to Shelly. When I arrived at 6:45pm, service was getting ready to close. Ran in, return my loaner, then waited to get the key for my car. I got to my car, and had to rush home, because my husband was late for work. When I got home, I checked out the car on the drive way. I noticed the leather cover for the glove compartment was peeled off, and it was hanging. I wasn't happy when I saw that. Then I checked the back seat, service didn't vacuum the seat or the floor, they left it dirty. I took pictures of these areas, emailed them to my service mgr. The next morning I received a call from Daniel Hager from service. He said he saw the email my service agent forward to him. He didn't apologize or offer to ask me to bring the car back to clean the back. In reference to the leather peeling from the glove compartment, he said that wasn't the technician's fault because I left my car there for a few days, maybe when they park my car in the lot waiting for service anything could happen or it was probably my fault. He said before technicians start working on the car they complete the Know Your Vehicle inspection, and check the services that are recommended to be repaired. So I asked them, how can technicians make recommendations when they haven't even serviced my car yet? Daniel Hager couldn't respond to that. He then said well I'm glad to know my technician is doing his job. I said wait how is it your technician is doing his job when I brought the car in to change only the brakes, and repair the oil feed line causing for exhaust to have smoke in the morning, then when you return my car the leather is peeling on the glove compartment? The glove compartment was fine, if it had problems, I would have made a comment to the service mgr when I brought the car in. Daniel Hager said it wasn't Shelly BMW's fault and that there is nothing they can do, or I can buy a new glove compartment, and they can maybe work something out to waive the labor charge to put it in for me. I said, wait, I brought the car in, I leave it for a few days, I get it back damage, and you ask me to pay $593.72 to buy another, and you install it at no labor charge? Doesn't that sound a bit strange? Then Daniel said maybe when I brought it in it was already damage and I didn't know. How is that possible? Then he gave me BMW North America's number, telling me to call them to see if there is something they can do, because there is nothing Shelly BMW can do for me. I called BMW North America, and was told I need to handle it with Shelly BMW because the dealers are privately owned. I called Shelly BMW back, asking for a client care mgr. They transferred me to Annette Andrade their Client Care Mgr. I left her a voicemail on 10/27, today is 11/02 no call, no email to resolve my voicemail complaint. I'm very disappointed with this. How can they be credible for their Know Your Vehicle reports when they check they clean/vacuum my car, and its still dirty when I pick it up?

Was great opportunity to meet Eloy ,he was great person to deal with, honesty, trustworthy, and pleasant, Thank you for introducing me to my new toy

Mark Caudillo gets 5 (stars) for the outstanding service he offers at Shelly BMW in Buena Park. Need a great service advisor he's your guy. A man with lots of knowledge about your BMW. J. Alvarez (customer since 2016)

Hemat and Scott gave excellent customer service in answering all my questions and getting me into my new 535d. Baltizar in finance was excellent as well. Great experience

As a Client Advisor, I pledge to give you the BEST possible outcome. ALL SMILES WHEN YOU PURCHASE WITH RiC.

Best sales staff I have bought 3 cars here already.

Thanks Fred Thorton for taking good care of my 5 series. The service is excellent and I never would go anywhere else than Shelly BMW. They make u feel comfortable with good coffee & some pastries while you're waiting. While the other dealer don't have anything to offer while you're waiting.

Best experience ever. Smiley people all around and THE COOLEST CARS AROUND.

Just leased my fourth BMW from Shelly. Best customer service.

Fred at the service department did a great job .I have bought 4 B M W s from Shelly Alex Devot in financing always makes me happy and I even referred my friend to him and he was very kind thanks boys 🙏🏻😜keep up the good work !!!!!!

Our 435 needed an oil change. Mike Lopez took care It in under two hours.

Their service was excellent. They had a great selection of cars to choose from.

Making a service appointment online may not get you a spot on the check-in list with the right service adviser. My appointment wasn't on the list and that made me look like a liar. Good thing I have the email confirmation to show them. Then again, it wasn't good enough. My appointment had to be confirmed one more time for an available service advisor working that day. The computer program was to blame for assigning me to an internal adviser who wanted not to work for me.

I stopped today to get my Oil Level filled up as it was low. Starting from 1st person to take the car to all the way up to the manager who sold the oil was RUDE!!! They claim that the policy changed that no longer oil can be topped off if you are with 2 months of oil change service. I went to the same dealer to top of my oil 2 times this year as my car do burn some oil and no issues. They are rip off finding new innovative ways to make $$$. Time to find a new dealer!!!

No pressure, very attentive to the customers needs. A very warm and professionally run outfit, I'm impressed!

I was referred by a friend to Basel who works at Shelly BMW. Even with an extremely short notice, Basel came in on his day off to meet with us to help us get the best deal on a BMW X1 for my wife. They even arranged to have the car delivered to our house as we requested since my wife felt too tired to drive the car home during rush hour. Customer service was great all around.

The dealer service is awesome! Thanks to Maria. But my X3 sucks.

If you value your time and money, do not go to Shelly BMW. Worst car leasing experience ever!

If you want to no y I will nover buy a car from Shelly BMW massage me n I will let you know