This is an absolute SCUMBAG Dealership. You'd be wise to take your business elsewhere. READ: I called to inquire on a currently in-stock New 2016 M235i, and spoke with Domonique in sales. He was courteous, and answered my questions on said vehicle - side note, they poorly describe some of their In-Stock vehicles on their site (No pics, limited description, and in the case of the vehicle in question, 5 advertised miles on the odometer VS 250+ actual). After answering my questions, I asked Domonique flat out, "Since your dealership is about a 2-hour drive for me, would you mind negotiating a deal over the phone?", Domonique was reluctant, as can be expected (They like the customer to be there in-person), and to be blunt, I, too, prefer to deal in-person; But in this case, it was too far of a drive for me to waste my time or theirs, should we fail to reach a deal. I offered Domonique a compromise: If we could agree on a deal over the phone, I'd gladly give a credit card deposit then and there, to show good faith on my end. After approximately one hour of negotiating, and a few returned calls while he obtained "permission" from his "Boss", we were "GOOD TO GO" on our agreed upon deal. To be clear, I - AGAIN - went over EVERY DETAIL of our deal, and covered every item with Domonique so there were no misunderstandings, and every part of the deal was rock solid - prior to my 2- hour journey to this dealership - And again, Domonique verbally CONFIRMED our deal. So I arrive approximately two hours later and we begin the process (Credit App, test drive, etc..), And mind you, I'm under the impression, based on Domonique's (And his managers') confirmation of our deal earlier, that I was there to simply sign the papers, trade my car in, give them some cash-money, and get my new car. Instead, Domonique, returns to his office after a short absence, and presents me with two (2) separate offers for me to choose from - neither of which were even REMOTELY related to the deal we AGREED UPON over the phone. Bottom line, I got the hell out of there while they were still trying to Re-negotiate the deal to their advantage. This is, by far and away, the most unprofessional BS I have experienced in my life. Like it reads above, this is a SCUMBAG dealership, and I can't stress enough for you to take your business elsewhere, even if it means a damn cross-country excursion! Shame on me for not having them first email me our deal 'In Writing' before I ultimately wasted Six (6) hours of my time, but lesson learned. I wish there was a Negative star option. One star is too many. Absolutely unbelievable. EDIT: And I'd like to add the fact - for anyone wondering - that I am a tier one, 'upper' middle class buyer. These people aren't stupid, although Domonique did his damnedest to 'play' dumb, pretending to 'misunderstand' or simply Not Remember KEY ELEMENTS of our pre-negotiated and confirmed deal. The cold/hard truth of the matter, I was getting a great deal and they knew it. So they decide to get me down there under the pretense of said pre-negotiated agreement, only to play stupid and backpedal - figuring I MAY compromise after a ridiculous 2-hr drive. Negative! Off to the forums! And I never noticed before... Bimmerfest has almost 500,000 members! wink emoticon
Jack Dallas
Mar 12, 2016
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