1st and last time I take my i8 to this dealer for service. Went in for basic maintenance and inspection — all checked out fine so drive it around for a few days when engine overheated on the freeway. Found out that the mechanic forgot to put the cap back on the coolant tank (top pic) and my car overheated on the freeway. Smoke and all. Needless to say, not only were we endangered during peak traffic hour, the car engine is likely damaged. To say I’m upset is an understatement, I am trying to get the cap for the coolant tank ASAP. Do something BP BMW!

I'm so happy I finally changed the dealership to get my car serviced. I have been so dissatisfied and dissapointed with McKenna Norwalk always waiting forever everyone seems to be to busy for you no apps ever available, car takes forever to be ready. This was my first time here in Buena Park and service was excellent. My car was ready sooner that I thought and the crew was very nice and helpful. Definitely 5 stars

BMW of BP service was excellent. They checked my battery and found that I did not have to replace it and provided advice on how to maintain the charge--very honest and helpful! I also needed two tires and they put them on while I waited. Juan Carlos does a great job as a service advisor!

Excellent service from the time I initially called and inquired about servicing my 2016 535i. Thomas was extremely thorough and explained the nuances of my extended maintenance package. Fast forward to July 24th - I dropped off my car and was helped by Tony. Again, another exceptional interaction as he attentively addressed all the needed maintenance items without delay. I will be returning and servicing my BMW here! Highly recommend for those seeking transparency and a no pressure experience.

Sometimes hard to get hold of someone to talk to there. Also when I went to get my car serviced they told me that they would get my car washed and cleaned so it would take a while longer, but I got my car back with water stains all over my side view windows, nothing in the car was actually vacuumed or cleaned. I waited two hours since I requested the complimentary car wash, but I feel like I wasted my time. Really disappointing.

Samantha H. was our sales rep. She was great from start to finish. Professional, patient, answered every question and provided suggestions throughout the process. Never dropped the ball. It was a smooth process and she found us our current car. So far so good. Thank you.

Great service always

Cruz was super nice and helpful! Great experience!

The transaction was seam less! The salesman, Brennan O'Donnell, is top notch, professional and knows client's needs. Brennan and BMW Buena Park deliver top notch customer service. We cannot wait to return for our next BMW!!!

My experience at this dealership was really quick and effective. I picked a few options, checked out the interior only on some, while I actually test drove others. I really enjoyed having Bennnan O’Donnell help us out. As I would walk up to the cars he’d run down list of features, capabilities and all things you wanted to know that you probably didn’t think of asking about in that moment. I arrived to the dealership at 6:30 pm and walked out at 9pm with a full tank and fresh wash on my new 2021 BMW 330i! -Deanna H

I got my car serviced on July 9th 2021 and they replaced a radiator and oil filter housing gasket and apparently did a full inspection of the car. July 19th on my home my air intake induction hose popped completely off due to it not being put back on properly and I confirmed with this dealership that they had to touch that specific hose to get to the radiator but are now saying it came off and actually tore because of wear and tear? Why can’t they own up to there mistake and fix it rather than try and charge me $1,000 for a $150 part? I need this resolved from anyone who can help. It’s a bmw 2015 335i with only 48,000 miles on it. How can that be wear and tear? And if they did a full inspection why didn’t they tell me about it?

No haggling with Auto Nation pricing.. But should have got more for my trade in. Thanks Elias for the gifts as well buddy. See you guys soon for a At black on black

Fabian was outstanding and I will definitely be back for service. Thank you!!

Quick service and a nice loner car!

Great service!

Good and courteous service

Suzy was great to work with! She made the process super easy and I was in and out in a couple hours - with my new 330i! Would definitely purchase through this location again.

I am incredibly satisfied with the service that I got. It was above and beyond what I expected. Fabian was great. He explained everything thoroughly and what needed to be done to my car. He was always available to update me with my car and kept in contact with me whenever he was updated with me. Absolutely the man to go to! Thanks for making the experience smooth as possible.

service department at this location is the worst I've seen in my last 15 years owning BMWs. first let me just start with car wasn't even washed( never seen this in any service locations before) 2nd car had to stay there for 2 days for simple oil change, 3rd ordered a part that a month later still not delivered or even heard back from them. if you a bmw owner and used to bmw standards STAY AWAY from this location.

I had my oil change done at BMW of Buena Park a few days ago and I went to Scott my service writer, he was great, I got what I wanted and more. Great service by Scott at service Department, He was great and extremely professional, ask for him when you want to service your BMW, He got me in and out in the same day.

Sales department is a scam, false information, false promises , never calls you back, keeps ignoring customer and different people talk to you every time and you have to repeat the story. Disappointment is an understatement. Don't get convinced by any of their sweet talks, they are just the sales people minus humanity and just want to make their commission. Me and my husband has dealt with all this frustration entire time. We ended with a new car without completing promised trade-in. After all, they already made money.

Love BMW of Buena Park! John and Nejib are the best! I was nearing the end of my lease and John took the time to explain my options. I had a million questions and he was so patient and informative throughout the process. I went to the dealership on John’s day off and John asked Nejib to help me. Nejib was able to find the perfect vehicle that fits my family’s needs. He even drove to San Diego to pick up the vehicle just so I could drive it home that very same day. AND...Even though it was his day off, John was available to make sure I was taken care of. Amazing!

Excellent sales department but the finance department is a scam. I'd recommend you get a vehicle there but simply avoid any finance dealings and warranty discussions. I bought a vehicle there early 2021 through kickass sales, however their finance department manipulated me in getting warranty with false information on coverage. Upon trying to use the coverage is when I realized I was severely misinformed. For example, 1) Buena Park's finance rep used an example where the paint protection covers dents and scratches such as when other people opened their door and hit my car in a parking lot. When I called the service provider, paint protection only protects discoloration from tree saps and bird droppings, nothing else. 2) the finance rep recommended me to get BMW first-party options. Upon calling BMW customer service, they have no association with the service providers on my warranty and that they are only through the dealer. Disappointed as I found my warranty is not what they sold me, I emailed and called Buena Park's finance department for a month and got no reply, I had to escalate through the sales department and finally I was able to reach them to ask for a refund. They processed some and others they claimed nonrefundable (and this was never mentioned). A few more painful back-and-forth in the span of few months because I didn't see the refund getting through. I finally got the refund 5 months later but they still charged me for the 5 months I had those warranty active (and technically, those warranty only cover year 5-7, my vehicle is only in year 1), despite the delay was due to their unresponsiveness and inactivity. I was then no longer able to reach them, I escalated to sales again but unfortunately they weren't able to do much either. Unless you can deal with this frustration full time, their strategy is to stall you counting on you would eventually give up. After all, they already made money.

Shady dealings. The manager pulled the $2k rebate because we wanted the vehicle ("inventory demand"). I'll stick to dealer locations that don't nickel and dime on a luxury vehicle.

first time here I had carlos , he made me feel comfortable & came back . Second time I came I had Fabian … he was totally awesome too ! Always get good service here no run arounds . Definitely making the drive to Buena Park again for my car needs

Excellent experience Would recommend to everyone Thanks Juan Carlos

Juno Kim #1

Great service, kind and professional staff

Made my appointment online. Arrived for my 7:30 A.M. appointment and waited until 9:15 A.M. before anyone talked to me. Finally called up by a service advisor who had no idea why I was there. Mind you, I received multiple reminder emails as to the time and purpose of my visit (with the correct services and parts), before this. The total given by the advisor was ~$12 more than the online quote but I was over the experience and just wanted to leave, so I let it go. What's the point of making an appointment if the appointment isn't respected? I witnessed multiple people in similar predicaments and could visibly see the frustration on their faces and voiced at times. "Go sit down and somebody will come get you," or similar statements should not be the go-to responses when people are asking how long the wait is or what the hold-up is. Best thing about the visit? I didn't have to get my car detailed again after I left to get rid of the swirl marks from their wash as I did the time before.

Great service. Chris did a super job, both professional and prompt.

Horrible. I have an engine oil on garage floor.

Jose Perez was super helpful — THANK YOU!

Excellent experience with Edgar. The service at BMW was above and beyond what I expected while waiting for my car to be serviced.

Iur customer service rep Eric was very courteous and professional.

Since I called about a golf gti and spoke to juno..I had the best service and the best experience as far as buying a car....Juno was great..provided nothing but excellent service..I drove from San Diego..he put the car away for me..and everything was nice and smooth..I'm super happy with the whole experience and with my gti...thanks Juno and the whole team at BMW buena park...

Ms. Linda Torres’ service was amazing. She was very professional and friendly. She delivered what she promised. It was the first time I had to pay out of pocket due to not having a warranty in place anymore. I felt that I got my money’s worth for the service I paid (oil change). Thank you.

I am still waiting for my refund check since the financing department used the incorrect amount to pay off my trade-in. Secondly, the passenger's window is already broken for a brand new X5!!

I went in to get my 3 series serviced for the airbag recalls. Service was quick and everything went smoothly

5 star service. Flew in from NJ for my dream car M3 Comp. Charlie , my sales Rep is Awsome.He knows his cars and Provides #1 Customer service.Definitely love this dealership!

I came to BMW in Buena Park for my first time for oil change service and I was greeted by Juan Carlos. He listens to my needs and provide excellent service. I have mentioned to him that my AC vent was broken on the left side of the driver’s side and he said that the dealership will take care of it for me at no costs and I was pleased with his customer service because he was happily to assist me and answered all of my questions. I will highly recommend my family and friends to buy BMW from Buena Park. Thank You.

Juno, a salesman was extremely kind and patient as we asked questions and looked at vehicles. I would recommend.comming here.

Awesome customer service, easy and fast process.. Khurram Tai. Excellent customer service . All BMW buena park personnel excellent! I will come back next time hope same service is available..

I have purchased BMW'S in the past however, I have never had the awesome experience I received at Buena Park BMW. The experience from being assisted by Tony one of Service representatives. I had the Ultimate Service experience. He took car of my vehicle I felt confident and at ease my I could depend on my vehicles performance. Talking about a day to remember. If you're BMER needs servicing start an Buena Park BMW it truly is the Ultimate Experience

My experience with BMW of Buena Park was great. I worked with a sales person named Mario and he was great too. They did not waste any of our time and they were to the point and were willing to work with us. Overall it was a great experience and I am very glad I did business with them.

Came in from out of town with an emergency. Helpful, honest and very responsive. Solved my problem and saved us from what could have been a terrible vacation week surprise.

first of all....all the service department crew working hard and really good care what customer needed. my service man name is Mr Larson he is one of the most sincere man I have never seen before at dealer service department. thank you again Mr Larson

Had a great experience,tony Perez was very helpful!..I would highly recommend BMW of Buena Park

great customer service. Juno helped us🙏

I absolutely love BMW of Buene Park. Linda is the most amazing Service representative. Always keeps me posted, and gets me a loaner. She’s so beautiful and friendly. Love my BMW!

I just want to take the time to thank Linda at BMW Buena Park, she was very professional and friendly. She made the process of getting my car serviced very smooth. She made sure to keep in contact with me and was always available when I needed to contact with her. The day I picked my car up she scheduled a complimentary exterior wash, due to rain from the night before. Thank you Linda, at BMW Buena Park and staff!

I’m very satisfied your service! Thank you so much!

Thomas B. from service department was very courteous and professional. He really helped us from beginning to end in resolving our issues. Scott from Buena Park MBW also was very prompt in handling the issues with our company car. It was pleasure working with both of them.

Professional and fast service.

Good

Horrible no loner , ready I had to get a rentals they found even clean my car after the fix , I hated it

My service advisor Scott was the absolute best. went above and beyond to helped me with my car issues when no else could. He made me feel welcomed, and professional from start to finish. I highly recommend him.

Phenomenal service. Hands down one of best experiences I’ve had. Professional, courteous, and efficient. Bjorn was awesome and highly recommended. Will definitely return for future endeavors.

I’d give them zero star if possible. Extremely slow and disorganized services. We built our own car and picked it up from this dealership. Even though we signed the contract and did all financing paperwork before we came in. It took them a good FOUR hours to release the vehicle. We were waiting with an infant too and she had a meltdown because we waited too long and no one seems to care. Horrible service we are terribly disappointed.

Poor sales process, paperwork procedure and service. Irresponsible answer back with sales people, blaming absence of managers... waste time to explain more, try them to feel...

So poor and lazy sales people and atmosphere, slow neglecting paper processing... stayed there for 5hours to finish the paperwork to complete... Simply never going back there... Train the salesman right from clothing sales one...

Nejib Belhedi did a wonderful job of helping us purchase a new car. The available selection was outstanding. The service and attention was excellent. We have been doing business with Buena Vista for the last 12 years. I would highly recommend this dealership to anyone in the market for a new BMW.

Great service!

Carlos was a great help and eased me into comfort. Made this experience very smooth, very professional. Definitely recommend Carlos to everyone that will go to this BMW!

Linda every time I come the BMW to service my vehicle you make me feel very special. Thank you for being so attentive. Lastly A+ on your customer service. Yay yay!!

They’re good and trustworthy! Tony was super helpful and just went above and beyond to explain everything etc. he was prompt and kept me updated mam on everything! I trust them with my car!

I had great service at bmw buena park, tony perez was awesome he is very professional very friendly and very knowledgeable. He made me feel welcome and comfortable. He took care of me from the moment i arrived. They also finished the service on time as promised. Would definitely recommend if you need service for your vehicle you wont be disappointed.

Thank you! : )

Great staff Fabian in service is super helpful.

Took in my 330i for routine check up. A week later and I’m getting alerts that my coolant is low, even though it was topped off from the checkup. I put in a full gallon of coolant, drove about 4 miles, and the reservoir is halfway full and leaking on the street! Only possible reason is they cut a tube during checkup, cause this wasn’t happening before the checkup

I came in for an oil change/ basic service for my X5, the service advisor Linda were very helpful and professional, however the tech did not rotate my tires or curtesy wash my car, now I am very iffy about the creditability from the techs at this dealer.

I’m incredibly satisfied with the service department of wanna park especially my advisor Juan Carlos.He has gone out of his way multiple times since I’ve gotten the vehicle to help me in any and everything I needed not to mention the authenticity of his demeanor. He is incredibly kind and very honest not to mention funny so it’s always a pleasure to have to go and service my car because I know I will be treated as a VIP customer by Juan Carlos and his coworkers and also I would like to add that Ryan the car wash manager is definitely the man!!!!He always comes from the back to say what’s up he’s really funny and I always ask to not have my car washed Because I’m super picky but in return I love cleaning and detailing the loaners just to make Ryan’s job a little easier!Therefore wanna park hands-down has the best customer service and stuff in the service department and the loaner department and the sales merchandise not cars department in all of Los Angeles Orange County all of it they are the best For sure, Juan Carlos and Ryan y’all are incredible!!!!!!

Tony and Thomas gave me a great service and the car was returned as promised. Perfect Service!

Some of their employees need some kind of training to leave personal feeling at home and be a professional at work place. I was there in the morning and they acted like they were annoyed that I was there and they actually had to do some work. Service manager, women answering the phone. Actually gentlemen who opened the door was courteous. They were too good for my BMW X-1. I guess they want 700 series only or something. Went to McKenna instead. They were more professional. You don't need to be nice but professional.

This is the best place to buy a BMW. Everyone was wonderful to work with!

Chris has always been a very helpful agent and is willing to go out of his way to make sure everything taken care of.

The experience was awesome, very easy to deal with and no pressure all questions answered as well as information provided that I did not know just want to thank the staff for making us feel comfortable and very happy with our purchase!!!!

Had a great buying experience at Buena Park BMW, my sales associate Cruz was very helpful and knowledgeable and I left with the deal I intended on making. Thanks Guys

good customer service and car selections

I had a great experience at bmw Buena park. They treated me personally and even washed and returned my rental. The wait was a little long but they kept me entertained and the transaction went smoothly.

My service advisor explained the issue regarding the repair that was necessary for the A/C. The repair was done in a timely manner.

BMW Buena Park is one of the best place to obtain and service your car. They have the best customer service . They always treat you right, listens to your questions, and concerns. Mr. John Latko, Jr did a great job explaining everything I need to know about my new 2021 BMW X3. I had great customer experience. You've earned my business. Good job BMW Buena Park team!

Exceptional and prompt service. Also provided with a loaner for the weekend.

Excellent - very friendly and professional. I recommend this dealership wholeheartedly.

Linda always takes care of me and always schedules for my services on time with my schedules. 7/5 stars if I could

I scheduled a service appointment with Eric, who is my service adviser. I explained to him that I would need a ride to where I was going and then back to the dealership once my car was finished. The shuttle picked me up and dropped me off. About two hours later I was called to say that my car was ready and the shuttle was on its way to pick me back up. The service was and has always been great every time I go in to BMW of Buena Park. Eric is a great service adviser I have had the pleasure of being his customer. He explained everything that was to be done. I give him a 10 for his knowledge and customer service!!!

Had a very great experience working with Angel and Peter during my BMW X3 purchase process. Angel was very friendly and Peter was very thorough and transparent through my paperwork which was very much appreciated.

Their complimentary pick-up and return service was great.

I'm editing this because I had a second trip for the same bad turbocharger. Initially I had an oil can and dv valve and brought it in under the sulev warranty. They noticed and told me to take them off and bring it back so they can continue working on it. Second time around I took the items off and they still reported that I had the items on but then removed them. Also they are now saying my car was tuned at one point. Which when I asked for proof they said their technician found something the looks like it was tuned at one point and thats all they could tell me. Im going to dispute this claim. This could've all been handled the first visit if this was going to be the case. Bad experience all around. My original post was ( very understanding and helpful stoff)

great service!

Danny Lee was extremely helpful and courteous. I test drove the BMW 330e elsewhere and I didn't know about half the functions and technologies until I test drove it again with Danny. His service did not end even though I had already committed to lease the car. From service to deals, BMW of Buena Park was top notch! I cannot thank Danny more than enough. I'm really happy with my lease and I love the 2021 330e!

Brennan at BMW of Buena Park was amazing. He worked with us over the phone, got us everything we needed quickly, and by the time we got to the dealership we had already agreed on a price, a trade in value and knew we were already getting the exact vehicle we'd been searching for. We were in and out of the dealership in record time! Thanks, Brennan!

Our son found a job and found a new place to live in California within 2 weeks of leaving college. We live in Pennsylvania. We worked with the staff at AutoNation to purchase his car virtually and sign via a notary. It was very pleasant, very easy and we got a great car for our son to start his lifecation in California. Thank you to Mario and Paul for their help going above and beyond. We had everything done and our son showed up and took the car!

Nick the CFS Director was a pleasure. Samantha the salesperson was very patient and helpful. Kevin Oliff the General Manager made me a priority and made the experience extra special.

I had such a wonderful experience with Juno Kim at BMW Buna Park. I highly recommend you look for him because he will make sure he finds the car of your dreams! I have been shopping for a coupe with red interior for quite some time and was about to settle for another car, but Juno worked hard to make sure that I found the car that I wanted from the color, interior, and options. He is really kind and patient! The service at this BMW can't be beat!

Had the most horrific experience ever with Buena Park BMW. I brought my wife's vehicle in for service knowing it was covered under the warranty we had paid for and knowing it was still valid. My service advisor Julio informed me at first that I need to pay out of pocket for the repairs. I told him that our vehicle was covered under warranty yet he still came up with an excuse to charge me additional. His style of "service" is what I would expect from somebody in sales and not service. I had to wait an additional day for him to call back to only hear that he was waiting on my I had decided on doing. I asked him again if they would honor my warranty and he still said no. I flat out told him that I would be returning to the dealership to pick up my car and having it serviced under warranty elsewhere. Before I had received his callback I had already reached out to BMW corporate to let them know about the issue I was having with the service center. As soon as corporate called me back to let me know they would reach out to the dealership, I got a an immediate callback from the service center with them stating they will be able to do the work on our car with the assistance of BMW corporate. Once I got over that challenge, everything from then on was smooth sailing. I was reassigned a new service advisor named Tony who treated me well and there was no drama. The car runs great after the repairs. I just don't understand why I was given such a hard time about my warranty not being honored. They didn't even prove to me in writing that I did not have the coverage and it was only their word. I've seen these games too many times in my life and I will not tolerate them at this point in my life. You play stupid games, you win stupid prizes! So if your customer has a warranty that is clearly still valid please honor it without the hassle of playing games to squeeze a few bucks out of them. You're getting paid for the work from corporate regardless. I've had my other vehicle serviced here several times without issues and am very disappointed with the experience. I am going to have to really take a long time to think about if I want to continue to have any of my cars serviced here after this recent experience. But just to end on a positive note I want to thank Tony the replacement advisor that took over for taking good care of me after the fact.

Had the most horrific experience ever with Buena Park BMW. I brought my wife's vehicle in for service knowing it was covered under the warranty we had paid for and knowing it was still valid. My service advisor Julio informed me at first that I need to pay out of pocket for the repairs. I told him that our vehicle was covered under warranty yet he still came up with an excuse to charge me additional. His style of "service" is what I would expect from somebody in sales and not service. I had to wait an additional day for him to call back to only hear that he was waiting on me and if I had decided on what I was doing. I asked him again if they would honor my warranty and he still said no. I flat out told him that I would be returning to the dealership to pick up my car and having it serviced under warranty elsewhere. Before I had received his callback I had already reached out to BMW corporate to let them know about the issue I was having with the service center. As soon as corporate called me back to let me know they would reach out to the dealership, I got a an immediate callback from the service center with them stating they will be able to do the work on our car with the assistance of BMW corporate. Once I got over that challenge, everything from then on was smooth sailing. I was reassigned a new service advisor named Tony who treated me well and there was no drama. The car runs great after the repairs. I just don't understand why I was given such a hard time about my warranty not being honored. They didn't even prove to me in writing that I did not have the coverage and it was only their word. I've seen these games too many times in my life and I will not tolerate them at this point. You play stupid games, you win stupid prizes! So if your customer has a warranty that is clearly still valid please honor it without the hassle of playing games to squeeze a few bucks out of them. You're getting paid for the work from corporate regardless. I've had my other vehicle serviced here several times without issues and am very disappointed with the experience. I am going to have to really take a long time to think about if I want to continue to have any of my cars serviced here after this recent experience. But just to end on a positive note I want to thank Tony the replacement advisor that took over for taking good care of me after the fact.

Our son found a job and found a new place to live in California within 2 weeks of leaving college. We live in Pennsylvania. We worked with the staff at AutoNation to purchase his car virtually and sign via a notary. It was very pleasant, very easy and we got a great car for our son to start his lifecation in California. Thank you to Mario and Paul for their help going above and beyond. We had everything done and our son showed up and took the car!

The service advisor, Scott Book was courteous, knowledgeable and professional.

I love it here. Everyone is so friendly. They take good care of me.

Very happy with the service. Will recommend to family and friends

Awesome staff.

It was a great experience! No hassle, the salesperson Greg made the experience easy and pleasant.

EXCELLENT SERVICE! THANK YOU VERY MUCH...

Agreed on the numbers online, they brought the car to me, signed all the paperwork, handed them the check and CC info, and we were done in 20 mins. Easy!

I thought McKenna was bad until I started to go to this dealership. Needless to say, I no longer have any interest in the bmw brand and have moved on. They do not communicate well at all. Go somewhere else if you actually want decent communication or to be treated like you are spending your money.

I bring my car 2017 bmw 330e to service at dealer for message in board , Christopher Carril is wonderful service and help me a lot Thank you very much

Alex was really great to talk too, gave a lot of helpful information o the car. Kindly offered a test drive. Answered all our questions, never felt any pressure, was like talking to a good friend. The experience was very very great!

Julio was amazing and did a great job when I came in with my F10. He informed me on what I needed to keep my beast at full power. I?m very satisfied and will be back to service with Julio. Thank you

Very pleased with my recent experience purchasing a vehicle from BMW Buena Park. I interacted with several very professional and helpful employees at the dealership including the general manager, sales manager, finance manager and with one sales staff, Cruz. This was the fastest, easiest car sale transaction I have ever had over the years. Cruz was knowledgeable, accommodating, energetic, and responsive. If you are considering a BMW, I highly recommend BMW Buena Park.

They are the best BMW service around the area.

Very disappointed worst costumer service ever and the sales representative i was dealing with was unprofessional have no idea how to deal with costumers and have no information at all about the car i was there to buy the 740 2022 and i need a car black and black this guy his name is Mario Garcia i just asked him a question about the car he said he is going to talk to his manager to see when the can have my car or how the can get it from other bmw dealers left me in his office and walk out to ask his manager i was waiting in his office for 25 minutes waiting for him to come back and he didn't even show up for 25 minutes then i just walked out from there and i left i never heard back from him again or from his manager or anyone very very disappointed i don't really recommend this dealer to anyone

I would like to say what an amazing experience I had buying a car. Their customer service is outstanding. I really would like to thank the people that helped me during my experience Jason (sales manager) and Brittney and Danny (Fleet Associates) and The Finance Manager Don without all of you I would not be a new car owner. You all went above and beyond to have me drive out with my new car and I had the biggest smile on my face ☺. Thanks again to everyone at BMW of Buena Park. I would recommend this place to all my family and friends.Please go and see them you will drive out with a smile on your face also.

Great speedy service!

WOW SERVICE JUST BECUSE SCOTT MY CAR ALWAYS BE SERVICE IN BMW BUENA PARK, THANK YOU SCOTT

Buena....

I had a really great experience weeks ago in this place with Tony and his colleague. They are awesome guys and have taken care of my X5 brilliantly. This is my first time owning a BMW and their service amazed me. I was owning a Land Rover and the service is absolutely terrible. Looking toward to owning another BMW in the future.

Bjern is very helpful , Excellent service

Juno Kim at the BMW Buena Park is the absolute best salesperson to buy a car. He helped me buying my father a BMW X-5. He was very professional, honest, and kind. Thank you, Juno!

If you need you have any BMW needs go see a keen at BMW of Buena Park. He is professional and knows his stuff! Call him you won’t be disappointed!!!

Went to BMW of Buena Park just to look at a vehicle I had seen online. Gregory S. Was awesome. I got the price that was on their website. They didn’t play any switching games when it came to pricing. ILona in financing was a sweet lady and explained everything during the signing process. I would go back again

I really appreciate your kindness and prompt response.

I was driving home from out of town when I needed to stop in for an unexpected issue. They were able to get me in within 15 minutes and fix not one, but two issues they found within a few hours. Thank you so much to Tony who was exceptional!

My service advisor was Bjern, I had a great experience with him. Very friendly and the service on my car was completed in a timely matter, I even got a call a couple days after to follow up on my car. Will definitely come back and work with Bjern.

Purchased my vehicle a few days ago and my experience was easy and hassle-free. Tai was honest and helpful. And Paul in finance explained everything thoroughly. Honestly the best car buying experience I’ve ever had.

I am unable to edit my previous review. I've left messages for the General Manager, Kevin Oliff, my sales agent, Juno Kim and called the customer service phone number with no response. If you purchase a used car, review the vehicle in great detail BEFORE doing the financing. I am missing a second key, the trunk or luggage lid and was quoted $200 to have a rear camera installed. All will cost me an additional $2000!!!

Wonderful BMW of Buena park!! Went way out of there way for helping me!! Had to get a new engine and my extended warranty covered it. I wound be even so happy to do a commercial of the company!! That's how happy and satisfied, all business should be run like this one!! Would have alot more car sales forsure!!!!!

I had my 1st maintenance at this location and Mr. Perez was very helpful, pleasant and took care of my request during my visit.

Their sales team are professional, Mario Garcia is the person that helped us. Price is straight forward without haggling. Will do business again in the future

I felt really at ease with Cruz, he took his time going thru the features on different models while showing us around what was available.

Bought a car in November 2020. Have not received license plate in May. Repeated phone calls and voice messages led nowhere.

Thank you so much Brittany for helping me get this car and deal!!! I am obsessed with my new car and truly appreciate all your help!

It was an easy deal no pressure and a good price. I thought overall it was a good experience.

Customer service was excellent. I waited for the service to be done. Since it was going to take about 2 hours, I got caught up in a book. Ended up being done in less time. Everything was explained to me on what all was done. No complaints from me at all.

The perfect buying experience was made possible only by the diligent efforts of senior sales advisor Ty. He was able to descipher my rantings and wants into a perfect vehicle pairing. Even in this unique market, taking months to locate, Ty made it a priority to search out and find my vehicle. It was his passion, interest and concern that kept me at Buena Park BMW. All for a pre-owned car. Well done. Happy Chappy.

This is possibly one of the lamest dealerships I have ever dealt with. From greeter to sales to service, the whole experience is unprofessional at best and incompetent at worst. I purchased a CPO that had a squeal from nearly the very beginning. They acknowledged it and tried to fix it. When I came back because it was worse, they tried to tell me that sound was normal. Really. Who is ever going to buy a car that squeals with normal use? I recorded the sound and sent it to my advisor. Crickets so far.

Always providing First Class Service and treating me like a VIP. Juan Carlos in Service is at the top of the charts in Customer Service and getting things right and done on time!

One of the best customer service (:

Always make me feel like a VIP from the moment I walk in the door to the time I drive away in my BMW.

Go to Crevier BMW. BP has limited number of loaner car available(need to wait more than a week along with x1 , x2 or 3 series). Now even worst than old Shelly BMW.

awesome

The customers service was excellent. The manager John was patient went out his way for us.. Excellent excellent excellent excellent customer service.

loved it, Scott the service man always does a great job

Hany was fantastic! The process was easy and hassle free.

Had the best buying experience at Buena Park BMW. My salesmen Alejandro was polite and professional. Even when there was a misunderstanding in the pricing. Alejandro and his manager made it right! Hands down the best buying experience ever. I highly recommend BMW of Buena park!!

We bought a Tesla a month ago, the dealer said it’s unlimited supercharger so after we bought it, it wasn’t. We called them and they didn’t do anything for us or credit for our lost. Do not trust them.

Jose was very pleasant and demonstrated excellent customer service.

Excellent service all around

Love this BMW location so much!!!! Julio and Linda always take care of all my needs. The customer service here is exceptional.

I am writing to you because I’ve not been able to make progress with my sales agent. Last week I purchased a 2017 X1 from your dealership. As I was leaving the sales agent said he’d FedEx the second key. I haven’t received it. Additionally, when I got home I noticed the trunk lid was missing. I’ve contacted the sales agent again. However, the agent seems to be avoiding my calls, texts and emails. I am hoping we can resolve this sooner rather than later. Unhappy new BMW customer.

We had one of our best experiences of buying a car. Everyone was so nice and helpful. I highly recommend this place for anyone who’s thinking of getting a car. Thank you. 🙏🤩🙏🤩🙏

EXCELLANT SERVICE

My boyfriend and I just leased a beautiful 840i in this branch. We both are very satisfied with this branch and their service. Tai was super helpful. He definitely deserves a five star, if not more. Thanks to Skyler too for helping us out.

I got my first luxury car from here. I was very satisfied with the luxurious cars and the luxurious service.

It’s a great place for perfect service on ur car definitely guys that work there so friendly and welcoming best place to take your BMW will recommend anybody who owns one this guy Carlos Gonzalez is awesome explained everything in detail that my car needed and treats u like family he sure will see me again and I will recommend all my friends with BMWs to go there awesome work car feels great and runs smooth thanks again for taking care of my car .Carlos ur awesome I can see u love ur job thanks again for taking ur time and explaining with details.

Perfect valet service, so convineant and simple Love it!

THESE ARE THE BEST PEOPLE EVER. TOTALLY WORTH A DRIVE IF YOU DO NOT LIVE IN THE AREA.

Every time I go to AutoNation buena park BMW I get the most exceptional service and that?s why I will always bring my car here

Not a fan of the wait time that's why stars we're knocked off. Customer service was good.

I bought a car four weeks ago and I still can’t get it registered in the state of Georgia because they won’t send the proper paperwork and they’re dragging their feet... I got an expensive car in my garage that I can’t drive

This place this place will get you done!! If you have less than perfect credit or upside down I’m your car no worries they got your back. I shopped and shopped for months and no one can get me approved if they it was crazy and unrealistic. The approval my salesperson CHARLIE and finance manager DON was a gift from the heavens. They got me out of my 2012 Mercedes with over 200k miles on it into a new BMW 5 series….call and ask for Charlie or Don!!!

I had a terrible time here 3 years ago when it used to be Shelly BMW, I said I would never go back. When it came to turn in my lease I was pleasantly surprised it was under new management and you can immediately tell. Returning my lease was easy and buying a new car was not a hassle. Got an insane deal no other dealership was willing to give on a brand new custom ordered X5 45e. John Latko was my contact there and he gave me constant updates on my build. John made sure my build was perfect, he was great to work with. When the dealership finally received my car from the manufacturing plant after 5-6 weeks, I picked up the X5 and the paper work was fast and easy. Paul the finance guy was honest, informative and funny. No salesmen trying to pressure you to buy something you don’t want and no sleazy finance guys here. I would recommend these guys to anybody.

Just wanted to say that my first visit to BMW of Buena Park was outstanding. They were able to meet all my needs and my Service Advisor Bjern Larson was exceptional. My car was expertly service. I will definitely be coming back and making BMW of Buena Park my permanent service dealer. Thank you again!

We were very pleased with our experience at AutoNation of BMW of Buena Park. Samantha helped put us at ease with no pressure or haggling. She was very professional and represented AutoNation with an A++++ attitude and personality. We will definitely be going back for any other car needs.

We were very pleased with our experience at AutoNation of BMW of Buena Park. Samantha helped put us at ease with no pressure or haggling. She was very professional and represented AutoNation with an A attitude and personality. We will definitely be going back for any other car needs.

Christ Carrillo was an exceptional service advisor. I will recommend him for any services in your car. People like him made the Customer service at BMW Buena Park the best of the best.

My needs were taken care of with professionalism and promptness. Thomas was very helpful and accommodating for what I needed during my car repair. The repair was fixed within 24 hours and I had a good experience with Robby as well.

Unprofessional sales department, lacking ethics and morals.

My best car buying experience ever!!! Michael Thomas is knowledgeable and his customer service was exceptional. Everyone was super friendly and helpful.

Juan Carlos has an excellent costumer service! Very communicative.

I had wonderful experience with service advisor Jose Perez. He is wonderful human being. Provide the best advise and service experience. Thank You!!!

I really appreciate what Buena Park BMW has done for me! So far I am a happy customer. I hope everyone has a pleasant experience as i did !

It was an awesome experience!

I would never even purchase a stapler from this establishment. I have documented proof of the countless times their sales staff and sales management have either lied or outright told misleading statements. Highly unprofessional. I urge any and everyone to use caution before doing business with this dealership. I am more than willing to share each and every conversation and noted documents with anyone interested in learning more. They are quick to take your money, while saying one thing to your face and doing the complete opposite of what they just communicated to you. Do not waste your time (as I did). Their favorite saying is, “I’m so sorry…”

Scott is the best! One day turnaround; everything was addressed. Drives like a brand new car. Thanks!!!

Kevin is very nice. He gave me a BMW X5 at a very good price.

very satisfied their service! As alway!

**UPADATE--Well, they sold me one of the worst cars I have ever purchased. It has broken motor mounts and torn shock boots which they say will cost me several thousands of dollars. Even though they claim their cars will have an autonation certified warranty, it won't cover those items even though it's a warranty item. They fight you for every repair you find during that "warranty" period and they don't cover pre-existing damage. In other words, if the car was already in disrepair when they sell it to you, you have to pay out of pocket to get it fixed. So, they knowingly sell you a car that is broken and they want you to pay for it to be repaired. This is dishonest. They should show you the pre-inspection report, but they don't. DO NOT SHOP AT ANY AUTONATION STORE. The salesperson I had was seriously the least helpful salesman I have ever dealt with. They sold me a car that was not inspected and completely died within the two week of owning the car. I had to spend money getting it towed to BMW. When they delivered the car, it was not sanitized, wasn't charged, no gas, didn't walk me through the car like all BMWs I have purchased in the past, put the temp reg on so loose that it flew off my car on the way home, tried to screw me on my trade in, and last minute interest rate change. This is only a small list of things that were not right about buying a car from Buena Park BMW. They have the worst salesman and manager I have ever dealt with in the 32 years I have been buying cars. They don't care about you or the buying experience. Only the money. There are so many other BMW dealerships out there that will service you better. GO SOMEPLACE ELSE.

My service advisor, Scott Book, was outstanding at this service event. This was the best experience I've had at this location. The shuttle (Lyft) was very much appreciated and was much better than the old method using a Mercedes truck

Went there for engine check light. Scott at the service department helped me everything I needed. Thank you scott.

snakes. for a remote order, they commence the lease agreement when they sign the documents, not when you sign or when they ship the car. so, you end up losing the first month of your lease. refuse to offer any resolution after multiple requests. very petty, maybe they are broke and living hand to mouth so they need to short change me on my lease. if so I’m sorry you guys are so broke. losers.

The Valet service was awesome during this difficult times. They picked up and delivered the same day !

Was looking forward to surprising my wife for Mother’s Day with a new X7. BmW Of BP had one incoming that I liked Gave me a great price on the car. Then the whammy…they tacked on 40 basis points to my preferred BMW Financial rate. Said GM told him it’s their dealership policy and BMW allows it I told him that’s fine, and if they want to make some extra premium because of the marketplace, then I understand. I just would have appreciated the transparency. Just felt like a low-ball stunt that I’ve never experienced before. So, buyer beware Otherwise, a good experience. Danny was prompt in getting back to me via text. He was courteous and patient as well If it weren’t for that lack of honesty, they would have made an easy pre-sale and had a customer for life

Great service, took care of the problem fast. I will be only going to them for my future service needs. Chris my service advisor was excellent.

Linda the service advisor was very professional, courteous and knowledgeable. She made the process very easy and efficient with making sure my vehicle got serviced in a timely manner.

Long post ⚠️. I bought my 2017 Porsche Cayenne 12 Feb 2021. The purchasing experience was smooth and as fast as could be, considering all the paperwork one has to go through to buy a car. Juno Kim was our salesman and was awesome. Alex was our financial consultant and she too did a great job. After going over the paperwork we received a 90 day warranty. The purchase price was right and my husband and I loved the no haggle experience. So far, so good. I drove the car home (out of state), and that’s when all customer service from the dealership and AutoNation National fell apart. I called several numbers etc., trying to find out WHERE I could take my car for a service check (the TPMS does not register). Not one single person I spoke to, including the national operator, could tell me where I could take my car. After about ten calls to various people and two months going by, I still had no idea where to take my car and could not get my license plates from my local DMV. I called customer service, spoke twice to the financial manager, and still no answer on where the title was and where I could go for service. There are NO AutoNation chain stores in Utah. I was repeatedly told an email would be sent or a call would be made within a day or two. Cricket, Cricket...now three months have gone by and just YESTERDAY, I finally got some information about my title. I was never told I had to request a purchase packet from the bank (owned by BMW) and that they would snail mail it to me. After I receive this packet and send it back, I should then be able to get my plates. I’ve gone through 3 trips to the DMV for a temp sticker (which cost me money every time), countless hours on the phone, and only received help after asking to speak to a manager for a complaint. Thank you Jalal Kawa for patiently listening to my complaint and trying to help me. You were the only person who tried to find out what was going on. I’m still puzzled as to WHY the title and warranty information was never made clear. BMW was perfectly happy to take my payments, but unavailable for the most part to help me as a customer. And now I find that if I take my car to an out of area repair shop, it will cost another $200 to have someone look at it. I can put tire pressure caps on my tires for less than that. It was not very helpful when I was told repeatedly that AutoNation is national, and it shouldn’t be a problem. The 90 day warranty was a joke. I don’t think I would go back for the same experience ever again.

I had a great experience at this dealership. Elias Saado and team were friendly and professional. He provided top-notch service and helped us find the exact car that we wanted. Definitely appreciate all that he did for us and couldn't be happier with the car, the service, and the price.

Shopping with BMW of Buena was the best experience I ever had buying a vehicle. It was smooth, quick and stress free. Greg our sales consultant was quick to get what we needed and delivered our car to us personally, and Paul the finance Manager was amazing. I never imagined wrapping things up with a better deal than I went in prepared for. Auto Nation is lucky to have them both at that location. 5 star service indeed.

Great service. Carlos was friendly and took care of my vehicles needs.

The whole team at BMW of Buena Park made the buying process straightforward and efficient. They followed through on every commitment they made during the sales process.

Service Advisor was very professional and communicated exactly what and how service was to be completed. Will return when my X-1 needs any service and/or maintenance going forward.

We have our BMW serviced at Buena Park BMW and the service is excellent. Their sales department is a completely different story. We walked into the dealership on a Sunday morning and we were completely ignored; from the front reception to all the dealers who looked very lazy and apathetic. Perhaps these guys are on salary which might explain the laziness. All the salesperson who glued to their computer screen and a few when noticing us quickly went back to their screen. We went outside and walked around the lot for a few minutes and then left. For the 10-15 minutes we were there, we did not receive one hello or acknowledgment that we were there. Sad because we have been BMW owners for nearly 20 years. Management has to take a serious look at themselves and the apathy of their sales staff.

Vehicle I went to see was available according to the website and sold long before I got there. Timely updates to the website are necessary and expected nowadays.

I must say, BMW Buena Park customer service is unbelievably great! Never own a BMW before, they have a new customer for sure. Jalal Kawa and Mario Garcia customer service are some of the best I have dealt with at a dealership I have been to. Loving my new X1....

Excellent service, everybody was very friendly and making sure I was being taken care of, A first class operation, they exceeded my expectations

For a first timer of being apart of the leasing club!!! It was an amazing experience, it was a team of excellence who help me I really appreciated the knowledge in which they shared with me and my husband BMW Buena Park is the best just a quick shout out to Brittney ( Noah’s Mommy) Veronica the sweet supervisor who came to introduce herself to my husband and myself and the finances department ( Soon to be Sophia’s mommy) you all ROCK LADIES!!!! Thank you for your team of EXCELLENCE 💜

Please go to Irvine instead! They will scam you at all cost. One client advisor lied to us about being fully booked, and decided to extend the time for our appointment so that our warranty can be expired. He was rude and degusted against me, and I simply would give this place 0 stars if I had to. Trash and unprofessional. I hope they go out business one day.

This dealership is amazing. Professional and very knowledgeable staffs in all Departments. Clean and safe environment. Highly recommend to everyone to visit this store.

The complementary car pick up service was a time saver. My service advisor contacted me when my car arrived at dealership and asked what issues I was experiencing. Received a call back after diagnostics were performed with explanation of repairs. Also was sent a link to pick and choose all recommended repair and maintenance work with price breakdown for each item. Was able to pay online(nice!). Picked up car and received comprehensive paperwork of work that was completed and work that is recommended. Very happy with overall service.

I had a good experience at BMW Buena Park. Kris helped me and he was great. I’d been shopping around for a car and Kris was the only sales person to not be annoying. BMW had many cars in inventory and it was nice to not hear “we don’t have it but we can get it for you”. Hope to have a good experience when I need maintenance on my car.

Charlie assisted me with purchasing the car I wanted. I traded another auto nation vehicle for an upgrade and the process was mostly seamless. Charlie has a great positive attitude that was really refreshing for me after dealing with two other BMW dealers. He was definitely “on it” with all aspects of the purchase, loan, and trade. Jason the manager was awesome and helped me get the car in a timely fashion. Thanks so much for a great team.

Great service

Best experience with my service advisor, Jose! He explained everything very well step by step so I could understand exactly what I needed done with my vehicle and Everything was done in a timely fashion like he promised it would be.

If you are in the market for a BMW I would highly recommend Buena Park BMW, specifically Charles Verrone and his management team. No games, honest, and up front. Great personal service and they will deliver the vehicle to your home.

John Latko was Amazing! He helped make my entire Lease Turn-In and New Lease purchase process easy and stress free! Paul Skinner in Finance is a true Gem as well!...I would highly recommend these 2 fine gentlemen for your next BMW Lease/Purchase

Amazing service from my salesman and finance people. My Salesman Gregory was the very best. So thankful

Linda Torres in Service was exceptional as always. I always look for her when making my service appts because I know I will not be disappointed. She is also very pleasant to communicate with.

Great customer service. Cruz and Michael were great with any follow up questions I had and i love my new bmw. Thank you !

Recently had our scheduled oil change and took advantage of the Buy (3) get (1) tire for $1 deal. 🙌🏼 Went along and had the wheel alignment done as well. Service was exceptional & everything was on time. Happy customer 🙏 We love our X5 😁

I love to come to BMW of Buena Park to buy or lease a car because I trust buying Car here + I always get the good customer service from (Salesman / Financial Advisor /Car Service Technician)

I received 5-star service at BMW of Buena Park. What I liked most of all, I delivered and picked up my car directly from my service advisor!!!! Chris, you are absolutely a top notch service advisor. Thank you so much for the first class service!

Amazing service and my advisor Went above and beyond to explain and service my vehicle

It was a great experience working with Brennan O’Donnell and he gave me all the information I needed.

The service Representative Linda was outstanding. The service was done in a quick and efficient manner. I was very satisfied.

Staff was professional and friendly. Definitely would buy another car for this dealership.

I am always impressed with the team at Buena Park. They are courteous and efficient. They get the job done. And my service account rep, Bjorn, was great.

Great service , mr Carrillo always making me feel welcomed and makes the process so easy

Our contract was with Juno Kim. He did a nice job fulfilling our desire to buy a new BMW X3. Looked several over And on the second day we came back to the dealership to drive the car and then helped us complete the buying process. Took awhile as usual for all the paperwork but it was worth it. Would recommend both the dealership and Juno. Everyone was very nice and helpful.

Their service was great. Especially Lyft arrangement was very good for waiting at home. .

We went in BMW of Buena Park for scratching sound when we back up our BMW X3 and consistan loosing tire pressure on one of the tire. The rep call me back after couple hours that they can't find the cause of the scratching sound but they found out he tire has nail in it. But he said I need to change the tire just for nail in the tire and the nail is not even on the side of the tire. And still has courage to ask me to do alignment. Come on. We understand you need to make money but isn't it too much to rip people off.

I'm on my 4th electric car, my third BMW I3 in a row from Autonation/BMW of Buena Park. I drive over an hour to this BMW dealership because I?ve had 3 easy and amazing buying experiences, and outstanding support through 3 leases. I picked up my 2021 just last week. You cannot go wrong with them. I've had a great experience entirely because of two fleet internet sales managers, and the current General manager Kevin Oliff who have initiated great leases that the staff support with expertise, timeliness and good humor. It?s the best car dealership/sales experience I?ve ever had, and it?s not a one off. They are a great group if you?re looking for a BMW. I've shopped and bought all 4 cars (1 Fiat, 3 BMWs) entirely online because I do not have extra time and am comfortable/familiar with leasing deals. I've literally bypassed all of the Los Angeles area BMW dealerships because both managers and GM Kevin were responsive when contacted about cars in inventory when I sent them my requirements and proposed deal spreadsheet. I do not have time for long email chains, typical sales phone calls and each time BMW BP were able to find the right car for me that met or exceeded my needs, AND actually make me a better lease deal than I'd proposed. In all 3 cases the only time I made the drive to Buena Park was to do the paperwork and take delivery of the car. Each time the deals were done and there were no changes -- I signed the forms and drove off happy. This kind of experience is essential to me. I also reached out to Chevy Bolt dealerships who were worse -- I never got anything but multiple voice mail messages telling me to come in and talk about it. I just don't have time to do that. I had exceptional support the very few times I needed to come in (once for a seat belt sensor that went bad, once for a recall upgrade) -- I was especially happy with the loaner program for electric vehicles for both of these events the loaner and maintenance staff have always been friendly and attentive. The BMW i3 has otherwise been maintenance free except for 1 scheduled check or so a year. They work with my schedule, and get me in and out quickly. In a difficult year, driving my I3 to and from the hospital has been one of the joys of my work day experience this year. I?m looking forward to the next generation of electric BMWs, and when they come I will start at BMW of Buena Park.

Tony Perez was very helpful. He honored a coupon from another dealer and arranged a Lyft to take me home and bring me back to pick up my car when it was done.

Very friendly.,explain well,service good. Everything good I want to go back again.

John Latko was amazing, he listen and understand my needs and concerned . After he offer solutions. I will come back to him again.

Skyler of Buena Park BMW was amazing from the moment we arrived! I?m normally terrified of dealing with car salesman but I felt like I was just talking to a friend who helped me get a great deal on a beautiful car. I?m so happy!! Thank you Skyler and Autonation!

Wow, couldn't have been easier buying my new 2021 BMW X3.

I'm always pleased with the service at BMW of Buena Park and will continue taking my car for service. The service provided by Christopher, service advisor is exceptional and goes the extra mile to make sure every detail is taken care of.

The customer service is out of this world Charles Verrone the sales associate when beyond my imagination to please my requests,. Since I arrived to the BMW of Buena Park I was treated like a Royalty my X4 was already waiting for me, took the X4 for a test drive and 5 minutes later I was doing the finance paperwork. The finance department is excellent I never had experience ever. I Love my X4 ♥️ I Love BMW of Buena Park

Christopher Carrillo provided an excellent , friendly service.. He explained what I needed to get fix now and what can be held off for next time without sounding like a pushy sales person . I very much appreciate his honesty.

I had some major repairs on my new BMW at BMW, Buena Park BMW. Thanks to their service department they were able to represent me while working with the insurance company making sure all relevant repairs were completed expertly as expected. Thanks

Friendly team members and prompt feedback. Highly recommended.

I’m a loyal client... very satisfied with service

Great experience with Hany my sales rep. He was very patient and understanding with me through the process. I am very happy with my purchase.

Julio has great customer service skills. He was polite and personable, and managed my repair efficiently. He also communicated with service updates when he said he would. I have been to many service departments at a variety dealers, and my experience at BMW of Buena Park was among the best. Julio is an asset to your business.

Yes very much, payments will be good able to do it and won’t feel tied...Cruz very nice person, gave all the options regarding cars and payments and was best for me and what I was looking for, exceded my expectations great experience !!!!

Took my 2016 bmw 535i in fir brake fluid flush. Quick and thorough check in professional service car was returned as promised was very satisfied with service at Buena Park Bmw

Chris is easy to work with and always exceeds my expectations...

Julio did great taking care of my concerns. Great Service!!!!

Amazing service! Wonderful customer service!

Thank you Brennan O’Donnell and Team for making our first BMW purchase an amazing experience. We appreciate the fair pricing, transparency, and great customer service. Highly recommend!

I Satisfied your service and the quality of the BMW vehicle.

Hemet and Charlie both are amazing they did a really good job

Linda performed exceptional service on my vehicle. She is very professional, thorough and makes sure everything is done right!

Service writer worked hard to get car covered under warranty . work hard for you

It was good. I found exactly what I was looking for. At first I was going for specific car that unfortunately they didn?t have anymore but they managed to find one that suited me perfectly, which was great.

Great customer service, friendly and professional.

BMW of Buena Park never lets me down! My service advisor Chris has the best customer service and truly makes my experience painless, quick, and efficient every visit.

I just bought a M440 from Buena Park and Samantha was awesome. She was extremely responsive, proactive and went out of her way to properly communicate and achieve the best pricing for my car. I would recommend her and the dealership.

Service department getting better my last visit was very easy and good there is room for improvement

Worked with Eric Kim, great service adviser- great in communication, he kept me updated on what is going on and the time line. Would definitely keep coming for routine services.

BMW of Buena Park treated me very well and made the car buying process as stress free as possible.

My service provider was extraordinarily professional. Julio made my experience pleasant. I look forward to this type of service in the future. Thank u!

I would give this place a zero. Went shopping for a new X3 Sunday, 03/14 Got the quote from the salesman Hany Salama at $49,500. We went back the next morning to make the purchase. Believe it or not, THEY FLIP-FLOPPED ON THE PRICE THEY HAD GIVEN US THE DAY BEFORE! I then went back home and calmed down a bit. Since I really loved the car, I called and agreed to pay what they asked for at the dealership. THEY FLIP-FLOPPED AGAIN, NOW ASKING FOR THREE THOUSANDS MORE! To be fair, I may have came off as argumentative after they had changed the price(I skipped work and drove 25 miles for this!), but is this even legal??

Be more attentive when doing a service on a vehicle. Left the cap off on my brake fluid reservoir after doing a fluid flush.

Great service and very knowledgeable.

Luis was super helpful right from the start. He was nice and went over everything with us, step by step. We had a few issues with our car that he was able to get addressed while it was in for a routine maintenance. Provided a loaner for us too so we would have a car to drive until it was completed. Definitely a great and pleasant experience!

Very good service and highly recommended to friends or relatives

The customer service from the service advisor was more than excellent however the repair work I am not sure about the quality, my car was there for engine replacement due to faulty timing chain problem that bmw is aware of but still had to pay for the repair and as soon as I left the dealership my check engine light and the same faulty message that I had before my engine blew came back on .

Carlos did great! Awesome service and easy process for servicing my vehicle

This made the usual long and boring experience of buying a car very quick and easy. No pressure, they answered all of my questions and most of the paperwork was completed in the comfort of my own home. Social Distancing was observed and taken very seriously

Great service and good peoples! 👍

Excellent service!!! Jose was very nice, informative very professional. It was a pleasure doing business with him.

Brian Hernandez was excellent. He new the car inside an out. Finance was a breeze, without being pushy about adding things although it was offered.

Used car purchase was very smooth professional courteous

Juan Carlos is a great service rep, looking forward to continued service with him and bmw buena park

It was very quick, good customer svc, well organized Thank you

this dealership isn't here for your nor do they care about your needs just their sales, they dont even sell quality used cares. and if you have any issues after purchasing the vehicle good luck getting anyone to help you. The managers dont call you back and if you show back up to the dealer they avoid you.

Purchased my 5 series from this dealership. Problems are corrected in a timely matter and BMW stands behind their vehicles. The technicians are highly trained and the service staff is exemplary. I would purchase another vehicle from them in a heartbeat and trust their service to do the best job possible on my car. Btw, there are several BMW dealerships closer in proximity to my residence BUT I will drive 32 miles each and every time becuase it's worth it.

My experience was good and staff was amiably. nice.

Best service ever!!! Delivered my car directly to my house when I leased it and picked up and dropped off my car when it came time for service! I literally didn’t have to lift a finger. Love them!

Service is a great and faster. I always goes to same dealer.

Totally happy with my service at Shelly BMW. I would recommend Shelly Bmw to anyone! My service advisor Chris Carillo is the Bomb!

Everyone was kind and professional. ..................................................................................................................

I had a great experience buying my new car. I Would buy from this dealership again. Good customer service and follow up As well.

Good car service takes care of your needs

I had a sizable nail stuck in my run flat tire, which wasn?t repairable. I took my vehicle immediately to service. I met with Carlos and he immediately had my vehicle taken in to replace the tire. The tire was in stock and he had my vehicle in and out within the hour! By the way, the 3 local tire shops did not have this run flat tire in stock and all three tire shops were more $$$ than Shelly BMW. I truly appreciated the prompt service and attention to customer service from Carlos. I will definitely will be bringing back my Bimmer to service here!

The experience here at BMW of Buena Park was awesome. The service to was great from the advisors to getting a loaner. I recommend whoever needs their BMW serviced. BMW of Buena Park will take great care of you.

I have a BMW X6 which is an out of warranty service vehicle. 11th, my car felt a little shaky at around 40/mile speed so I dropped off my car to Buena Park BMW to get an alignment. After they did all wheel alignment, my car still felt the same as before so I drove back and dropped it off again that day. A few days later service advise called me and told me I need a new front differential and new engine mounts. few weeks later I got a call from the service advisor and they told me my car has beed fixed, but it was still shaky, so I needed to get a new transfer case and a left CV axle. a month later, I got my car back and found that my car has very strange knocking and clicking noise that I have never had before. I was worried about this noise and dropped off the car again and service advise told me I needed a right CV axle. He told me that since my left side is new and right side is old the car was making the noise. When I spoke about it with other mechanics, they all don’t understand and told me that it doesn’t make a sense. I’ve also never had a problem because one side of the car had a new part while the other didn’t. I believe their mechanic made some error or damaged the part when they removed all those parts and now they are trying to cover it up on me. They replaced the right Axle. There was still a noise, so they switched out some parts in the transfer Case which they had replaced before. I have a receipt and documents: there are 3 things I want to file up to you and see if you can give me an answer to this problem. 1. Why does my car need to change all those parts for such a small shake? My other shop mechanic told me they should’ve changed only the CV axle, and that Differential and transfer case were unnecessary parts to replace. 2. My vehicle has never had those grounding and knocking and clicking noise before , and only started after they removed all those parts. Why do I have to replace new parts which I have never had a problem with before? 3. How come they released my vehicle even though it had serious noise and problems? And is the service advisor allowed to be so rude and disrespectful to customers? And lastly, when I complained about this to my service advisor, he said ,“ Then take your car back to your shop if you don’t feel comfortable.” They caused this noise and problem. If I take it back, who is going to have to take care of the problem? Me. I am so disappointed at this moment and need someone to help me to solve this issue. Today I got my car back, but those unanswered questions and unsatisfying Buena Park BMW’s service have to be addressed.

It was a pleasant experience. Everyone was very nice, attentive and professional in appearance and customer service.

Great to work with, good customer service. had my bmw x1 serviced for the last time before the lease ended next month. they ended up just helping me turn in the car 3 weeks early and got me on a new bmw x3

Red carpet service all the way! Service representatives are awesome - professional, attentive, knowledgeable and take care of your car and treat you like you matter! Very accommodating. Always a loaner vehicle ready when you have to leave your vehicle! My account representative, Linda is the best!

Scott Book was very helpful and reassuring that he would take the necessary repair needed. I was satisfied with the service. The AAA discount was a big help.

Excellent customer service and technical maintenance.

Can't speak highly enough of the level of service I received. I walked in and worked with Charlie on getting a new X3M Comp. They took my trade in no problem and I got a way better deal than any other BMW dealership was willing to offer on the new car. Charlie even worked with me on questions and pricing when he was outside the office. I've only been driving for 6 years now, I've owned 8 cars, and this has by far been the best experience I've had. I highly highly recommend this dealership and strongly recommend working with Charlie on getting your next car. You guys rock!

Very profesional and he service was great:

Great experience at Buena Park BMW! Cruz was a great help with my car buying experience and Paul was an awesome help with the finance part! Cruz and Paul both stayed at work extra late to help me out and I?m so grateful for both of them! Thank you guys!

The service rep was detailed and gave great communications

I recently purchased an X3 from BMW of Buena Park. My circumstances surrounding the purchase were unusual, to say the least. Brennan picked up our needs and made it happen. Kameron, dimitri, and mike were great. They all worked together and helped my wife and I get the vehicle we wanted and made sure we were happy with our purchase. I was a repeat customer at this dealership before they changed owners, and based on our experience this time, will definitely recommend them to anyone we know who wants to purchase a BMW.

Appreciate we could get the car in on a timely basis. It was serviced in a timely manner.

Great service recently. Car came out like new and was given a loaner for 2 days.

It was very friendly and gave me a lot of information about the engine.

after purchasing the vehicle it is safe to say that this has been the worst and most disappointing experience I have ever had in my entire life.

Great experience all around the team is very professional and attentive. I left some keys in the loaner vehicle and they immediately called me before I got on the freeway. Thanks

Much easier process buying a car from a dealer who posts great prices and excellent customer service. Very COVID aware as everyone wears a mask and I didn?t see any employees ever take them off.

The whole experience is always a positive one from start to finish. My advisor Chris is very helpful and makes each service appointment better. Would definitely recommend!

A wonderful buying experience. Extremely pleasant with no pressure at all on making a buying decision,

2nd time I bought a car from this wonderful dealer, same friendly staff. Would go to any other dealer, this is the place to go. I grew up with my parents having bmw so when it was me and my brothers time to pick our cars we chose what we grew up with and I can’t say this enough they are an amazing place to buy your car.

I brought my car in for a "check engine" warning and the service adviser handling of the situation was impeccable as the diagnosis and resolution fixed the issue as efficiently as possible.

Just getting an oil change takes forever here. I asked if they have any car loaner and Scott from service said since it was an oil change and it doesn?t take longer than 3hours or more.. I left at 8:15am and I called at 11:15. And Scott again said oh if you leave it takes more time than staying. All the BS came from this mans mouth!

Great experience, no BS process Greg and Mike made this visit and buying experience seamless.

I bought a certified pre-owned I3 for my daughter. I don?t know about car, so I totally trusted that the agent was honest. I didn?t ask anything, very easy, came at 5pm and done with everything at 7pm. When I first came, I saw a bunch of scratches around the car (not minor), even though I didn?t ask, the agent promised the dealer would fix it. I didn?t ask because I didn?t know the car will sale ?as is? or else. But I?m happy because I thought the agent really wanted to help. After everything, when I mentioned the promise, he said the service building closed and told me to come back. Today when I came back, he gave me a bottle for touch up and said the dealer can?t do it because it will rain.. I?m very disappointed! I didn?t expect much because I bought a used car, but he didn?t need to promise and treat me like a dumb person. At this time, I think people need to help out each other instead of cheating. All of my friends always say to never trust dealer agents and should be ready to ?fight,? but I didn?t think so and I hoped it would not be like that. To Danny: ?Pandemic gave everyone a very hard time, please don?t promise just because you think you can sell the car faster. On that day, I did tell my kids about your promise and today I have to teach them to never lie and treat people the way you treated me.?

I can't thank enough for all the service I got from here. I came in for yearly maintenance service and they fixed the noise issue coming from somewhere at the back of my car that I couldn't figure out. Plus, I got all the engine oil and over 60 inspections done as part of maintenance. Their advisor(Carlos) and engineers are very knowledgeable, patient, and professional at this location.

I was very pleased with my experience at the dealer. The Service Manager Darren was very courteous and made sure I was taken care of, and I would recommend him as well.

My husband brought his car in to have his rear shock cover replaced and they did a wonderful job. Chris C. was very courteous and took good care of us. Not only did they complete the work on time, but performed a free alignment. It was a great experience, and we will be coming back. Thank you!

I got a nice hospitality from this dealer especially Tony, He was very kind person and provided a great service , starting from the moment I dropped off my BMW to the moment they provided an alternative car , till the moment they confirm that my car ready to pick up with a great service. Thank you Tony and of course Mr . Darren for everything.

This was the best experience I've ever had with any car I've ever owned. Julio was fantastic & made me feel like a part of the BMW family. Customer service has always been the key to customer satisfaction & BMW Buena Park really are on top of their game. I even bought some fantastic merch! Thank you & I look forward to seeing you all again!

Roy Lee was the salesperson that helped my husband and I with our new 2021 740i BMW....... He was professional, helpful and answered all our questions and worked hard at getting us a great deal. Thank you.

Service was excellent and Julio exceptional. The phone calls updating the status was much appreciated and the pick up of the vehicle seamless. Great.

Chris in service has been truly wonderful to deal with. He provided excellent advise and service as always. He's a great champion for the customer!

Had a great experience with Danny’s support. We chose Buena Vista over all other SoCal dealerships!

Great service by my advisor Tony. The team made me feel like a million bucks. Thanks

After the service done I have notice when I step on the brake my car was shaking... it has something to do with the tires ... but the advisor kim was GREAT

I have previously owned multiple MBs and recently made a switch and purchased a BMW X7 M50i. The car itself may be nice but there is a clear difference when it comes to customer service. 1. Despite having already chosen the vehicle and having submitted my credit application/run before I even arrived it took over 3 hours to complete the transaction. Even the person who was working on the paperwork apologized saying it should not have taken close to as long as it did. 2. I would have expected everything to be ready for me to leave during the 3 hours I was waiting but even then one of the keys was for the wrong car (I probably would have left with one wrong key had I not happened to use it to try and unlock the car with it). I was left standing in the cold, at night, and in the dark (lights were turned off) while the correct key was located. 3. After having purchase a $100k plus car I would have expected something, anything, as a “thank you”/“welcome to BMW” type of gift. I didn’t even receive something as small as a keychain (which I would have considered a given not a gift) with my new car. In all my past purchases of cars since the early 2000s I don’t think I have ever felt so unappreciated as a customer. Perhaps it’s a BMW thing not to give anything but that’s what’s I have become accustomed to from other competitors and in my opinion a 10 rating indicates exceptional. That said. They indicated that I would only receive anything after I filled out a positive review.

Great experience with this dealership. Service department did a great job.

Great service !! They go out of their way to make sure you’re happy. Highly recommend !

The customer service was great and they gave us a great deal on the used car. I was very happy with the transaction. Will be back again to buy another car!

Very courteous and excellent services.

Brought in my i8 for coolant service at the eve of Xmas, service advisor Jose Perez went out of his way to get me into a last minute comfortable loaner to use while the car is being worked on, and the team has been willing to accomodate my weird travel scheduling. A++ team!

Sam was great helping me with repairs. He was quick and professional.

Linda was very helpful and accommodating with my schedule.she was able to give the best service with the crew. Excellent customer service!

I had a good experience with the dealer and got a great car.

First time BMW buyer: 1. Pleasant buying experience. 2. Very helpful Sales Staff. 3. Good pricing.

The service team went above and beyond when our X5 decided to leave us on the side of the road. They stepped up, got us on the road again and then fixed our car. Can't say enough good about how they took care of us.

Customer Service is excellent Chris kept me imported almost daily.

I've been a long time since Timber since AutoNation was Shelly BMW. I must say even under AutoNation, the customer service is excellent! Scott was very informative and kept me well advised of what needed to be done with my car. When I picked my car up it was very nice and clean and I appreciated all their service!

I like to be in and out! Awesome salesman. Keep up the good work..

I have had a great experience with Eric Kim at the service department. He handled all of my service requests perfectly and was very fast The BMW of Buena Park has provided a great service! Very satisfied and highly recommended!

I just needed to replace a flat tire. The entire process was quick and simple. BMW of Buena Park, CA had the tire ready for me.

My family services all of our cars. At this dealership. We couldn’t be more pleased with the follow up, attentiveness and customer service we receive every single time. Wouldn’t dream of going anywhere else

Great Service and clean place to get your car care

My service agent, Linda, was very helpful and accommodating to my service requirements. With pre-arrangements, I was able to drop in and out without much wait.

I was greeted by Mr. Brennan O'Donnell (Sales Associate). We weren't able to make the deal. Therefore, I left. Then Mr. Oliff (General Manger) reach out to me and I am happy with his offers. I can back later that day and purchase the vehicle.

Made an appointment for Monday morning. When I dropped my car off Linda informed me that they were busy so it might be awhile before they got to my car. When i didn’t hear anything by 5:30 I called. I was told that they didnt get to it but that they would the next day by Linda. I was slightly annoyed only because i didnt know it wouldnt be looked at on the same say. So again when i didnt hear anything by 5:30 I called. Linda said, “We told you we were really busy. Hopefully we can get to it by Friday.” Wait- What? Never did she remotely indicate that my car wouldnt even be looked at for 5 days. I asked about borrowing a car (since now i wouldnt have one) and was told no loaner vehicles were available. That should be the car dealership’s first indication that they should not be taking anymore appointments. Finally on Thursday night, 30 minutes before closing a message was left by Linda saying my car was ready. No mention of what was wrong with it. The next day i went to pick it up. I was told by Linda Sorry, the carwash is out of service so we didnt give you the complimentary carwash! That was just insult to injury at that point. Two days later I received an email stating that Linda Torres set up an appointment for five months out for maintenance. I didn’t make the appointment and NO thank you. I’d rather drive the hour out of my way to another BMW dealership. I understand things happen but NEVER once were they honest in their communication!

Still emergency malfunction problem

Very friendly staffs, courtesy, very clean Place, treat me well, answered every question. I drove extra miles to this dealer that shows the reality. This is my second car that I bought here.

Services Advisor customers services skill are not what BMW use to offer, and the manager of Services Advisers asked for his help, and did not have it

Mr Santiago was professional and provided excellent customer service. He was also patient as I made my decision. I've purchaaed every BMW from Shelly since 2009 and I was treated like a VIP.

Brian Hernandez was fantastic. Super responsive.

all the staff are very accomodating and excellent service!

Made an appointment and was able to bring the car in the next day for service. Nice to be able to get the work done right away.

Gregory was prompt and always followed up. Paul (finance) is the most knowledgeable finance guy I have ever met and he looks out for the buyer like he was the one buying the car. Great guys.

This is honestly the first car dealership that I've been to that did Not make feel used or like if I was being lied too... Nothing but GOOD VIBES thank you so much BMW for making my experience the best yet!

Eric Kim gave excellent service experience! I live in LA but will definitely drive back to this location for the service.

First I must say that this review is a long time coming. Leslie Cheng was my salesman and made this whole purchase experience very, very comfortable. Leslie is high spirited and highly attentive to the customer's needs. I am not one to go around writing reviews of every experience, but Leslie did it for me. Since I purchased my BMW 650i, Leslie has emailed me welcoming to the BMW family and has made it known to me that his duty to me as a customer didn't end after my purchase. Mr. Cheng, thank you for a lovely experience and I will see you again in the future! Thank you, BMW of Buena Park!

I took my car in for eng light on ..they took very good care of me and my car...great customer service...thank you Tony Perez...Buena Park BMW.....thank you so much......from very happy customer

I've been coming here for two years now and always request for Service Advisor, Eric Kim. Not only does he provide great customer service, but he is also very communicative and courteous. I highly recommend booking your appointments with Eric. Thank you!

This is by far the best car buying experience I have ever had! No stress, no haggling. The entire team was awesome! Quality cars and quality service! I personally recommend Charlie V, great sales rep. Thank you BMW of Buena Park!

Top notch process, professional and simple . Danny the salesman was honest and forthright, the finance manager Paul was thorough and accurate. The dealership staff was friendly and the whole process was seamless

The car just purchased did not have a spare Key!!!

Quick service, excellent people. Answered all related questions and kept me informed of the progress. Will definitely recommend to friends. Thank you.

Best car buying experience ever, including 4 previous BMW purchases. Good communication, honest, even nice!

Chris and Juno have been a pleasure to work with. Awesome team and very friendly.

Did not buy a car. Facilities: I wasn?t able to view behind the scenes where my vehicle was serviced. However, dealership was clean as always.

I had a great experience leasing a BMW X3 from BMW of Buena Park! I had the opportunity to work with Jason and his excellent team at Buena Park BMW. Jason and his team were fantastic and worked hard to find me everything I was looking for in a car at a competitive price. My sales advisor Cruz was especially wonderful throughout the entire process. Cruz was courteous, respectful, informative, attentive to all my questions, and delivered best-in-class customer service. I highly recommend them to anyone looking for their next BMW!

Awful. I'm not sure why I'd expect more from a car salesman but I'll never make that mistake again. They sent me the Info on a car, called ant told me they had what I was looking for and sent a credit app. I filled it out and waited. I needed a co-signer. Ok we filled out ANOTHER app. They called me the NEXT day saying they were "trying to locate a car for me". WAIT I filled out an online app for a car that doesn't exist anymore. Sa hard inquiry fo NO reason. Now I'll have to run my credit at Mercedes because these liars have been leading me on for two days. A horrible customer experience. Shame on you BMW.

Tony is the best sales I've ever met in BMW dealer.

They always take care of you. You have to make an appointment and wait a week or so to get the best and smoothest experience so be sure to plan ahead!

I had the Air Bag Recall repair completed at the Buena Park BMW dealership. The repair was first rate and I felt that the service was first class. If you were shopping for a BMW Brand vehicle, I would strongly recommend this dealership. The employee staff had to have been trained with 'Customer Service' as a high priority. The cleanliness and appearence of the property, the service and staff are all equally 'impeccable'.

This is the second BMW I have purchased since AutoNation acquired this store. Each time I could not have been more pleased with both the deal and the service I received from Kevin Oliff, John Latko and all the other people I worked with.

Tai made my experience a quick and painless one. Thanks!

Free Level 2 charging; cool people

Good facility and friendly to help on what I needs.

Service advisor Linda was fantastic and very helpful!

My husband took my car in for oil change and said everyone was very nice and efficient. Thanks.

Mobile service came to my home to replace the passenger airbag. It was very convenient and much better than the traditional way of taking your car to the dealership and waiting most likely a few hours for such a simple service. Thank you.

The sales man Brennan was great , he was very polite and helpful through out the process of negotiation, and till the end . I really appreciate the courtesy he extended .

Kudos to Carlos! Excellent customer service goes above and beyond!

Great customer service. Everyone that helped me was very nice and respectful to help me with all my needs.

I would love to recommend Auto Nation to anyone if you think about to buy BMW, I don't even come to the dealer to check on the car but stay home with a few texts message. I bought a car in 1 day BMW X4 2021. I got a best price from sales man name Santiago, so if you are thinking to buy a BWM, please call BMW Auto nation and talk to Santiago 203-727-7027

Everything was good except the car wasn't clean when I got it. There was a whole lot of mess inside the car next to the rear passenger seats that I didn't notice when I picked it up. Lessons learned, check the car inside out before you get the car back from the dealer!

I had a good experience here. The people that work there are very friendly! The only problem I encountered was them being busy and having a miscommunication of how long the servicing would take.

We went in with a deal in place to buy another Mercedes Benz nut we found they offered some very competitive lease prices. we drove the X5 and loved it. There Sales rep Bently work with us and really worked a great price on the X5 they offered us more than any other dealer did on our trade in. The continued to negotiate until they reached the price and payment we wanted to be at GREAT CUSTOMER CARE AND HONEST PEOPLE!

Straightforward pricing negotiation and excellent services.

Excellent service and customer care. It was pleasure to talk to employees at the Center

Everything went well, just took longer than I expected.

Linda is always very efficient with our automotive needs/repairs. She?s very pleasant and always makes our experience easy.

Kevin was PHENOMENAL!! He was soooo patient, understanding and made sure all my needs for my car were met. I really can't thank him enough. He made the car buying process extremely easy, smooth, and seamless!!! I will definitely be buying my cars not only from Buena Park, but Kevin!! If you are looking for a BMW, you can't beat this location. Thank you to everyone at this location for finding the car of my dreams!! Give Kevin a raise!!!!

Juno Kim was absolutely AMAZING and we dealt with many many other salesmen before this purchase. Juno went above and beyond providing us with nothing but EXCELLENT SERVICE throughout our journey searching for our ULTIMATE DRIVING MACHINE! Paul Skinner was also AMAZING! Thank you AutoNation for providing us with such wonderful people to assist with the purchase of our ULTIMATE DRIVING MACHINE!

Scott Book was awesome!!! The process went well and I?d definitely return for service.

I will recommend to anyone. I am very with my visit.

Although the office process took close to 4 hours because there were not enough salesmen we still had a very positive experience. Hemat was our salesman and was very helpful. Ilona (sp?) in the finance department was exceptional.

My car oil change is good and thank you. Car services are recommended with reasonable prices at this dealership.

No problems, have come here since my purchase in 2015

I would like to say, from the time I made contact with Greg, throughout the process of purchasing our new car, has been a pleasure. Greg has made this process easy, and as fast as it could be. He was Great! Thank you, Greg!!! Don, made finance go smoothly, without any problems. Thank you! Also, Tony, came in to see if he could help us out with our extended maintenence coverage. Very kind, and professional. Thank you, all.

Timely service via my appt, set up online. Buena Park BMW was clean, safe and within time frame promised. Cust waiting area was cramped, full but comfortably safe.

Service advisor Tony Perez was very thorough, professional and helpful. He followed through and my car was serviced in the time frame promised. He even stayed after hours to ensure he personally delivered my car and explained the service. Excellent overall experience.

Used vehicle has Minor issues that were not disclosed. Finance pushed for warranty and bet they knew of the issues but didn?t want to deal with them. Good thing my man is a mechanic!

Very good service and convenient to have valet service

Tomas in scheduling is AMAZING! When I arrived I was told that my car needed several items done based off the key read. I was also told that the BMW system was down and they could not look up my extended warranty Plan. When I went back to scheduling I shared my frustrations with Tomas and he right away said hold on let?s see what we can do for you. He called finance and they were able to pull up my records showing that I purchased my extended warranty there at Buena Park. He said they would be able to start working on my car with no problem. Prior to helping me I overheard Tomas on the phone with a customer and he was so friendly and professional. Being in retail for over 25 years and working for top customer service companies like Nordstrom- you appreciate people like Tomas. You are lucky to have a great representative at the front desk working face to face with clients.

Brian was really professional and helpful, from arranging the test drive, and getting a valuation of my car for the trade, and fantastic following through with any questions I had. A very good buying experience.

My only concern, after taking the car home that night my wife and noticed about 9 little chips in the paint on the hood. we called the sales person and told him he said when we come in next week to pick up the new key fob he would take a look at it. so that Saturday we showed him and he said their was nothing they could do because it was a used car. but he did say he would let me know if they could help us out.. so I have not heard anything back yet. other than this the dealer and people are great . hope to hear from some one regarding this matter.

I asked to wash car but washing made my car worse and i had to spend 30 min to remove water spots on the car.

The Dealership was top notch! Staff was pleasantly welcoming and warm. Warranty work was as projected, quick and efficient.

Buying my first BMW @ Buena Park BMW made car buying easy and fun . I reached out to Santiago and he replied within minutes , car was ready to view and test drive as soon as I got there . Santiago did an Amazing job at making sure the car was the one for me . The financial department did an amazing job as well , helped me and insured me that I got an amazing deal ! Finally I was very impressed and months later am very pleased !

They say what they have to to sell their cars but they aren?t helpful after your purchase.

It was fast ,secure and my adviser explained me the correct service I need,I recommend and make my next service too

Thank you for your service and coffee. Sorry, I can little speak english.

Miguel Hernandez is awesome. Buying process was quick. So was the finance manager. Sale process went quick.

I have had excellent previous buying experience w Auto Nation and after comparing to other brands I looked at and decided on BMW at Buena Park. I dealt w Veronica as a Sales Manager and Mario as Salesman and they worked closely w me to find color and finishes I wanted , including making modifications to front grill, wheels, exhaust pipes, etc and it was seemlessly and expeditiously addressed? including Mario delivering the car to our home .They were also very competitive and responsive on pricing. I could not be happier and have already given their names to people complementing me on my new car!

I am very satisfied with the service department. My representative took care of me with much ease and professionalism. She was very knowledgeable and great with response time. I came in for service although I have purchased my X5 from this dealer as well. Linda was awesome! She pays attention to customers needs.

The service from Bjern was a great experience, the faster and efficient customer service made this experience great.

I came to the dealership with 2 vehicles in mind. The sales person Brennan was knowledgeable and provided me with detailed information about both models I was interested in. Next we did a test drive of the vehicles and after I knew that the X5 was the best choice for what I was looking for. My overall experience was great!

Excited about getting a great deal on my new BMW! Leslie made the process very easy.

My experience at BMW buena park location was perfect! Great customer service and great customer care!

I really liked the service they provided and appreciate Marissa Sandoval and Brian Hernandez Thanks for the help in choosing my new car

Poor customer service. Crevier bmw is way better!! I Will never be coming back here.

They did an excellent job of repairing something very acute. Linda Torres is lovely to deal with.

Great and fast service. They also have a complimentary option of picking up the Car and Dropping it off for service which I have never seen at any other BMW Dealership. I had major Services Due and a problem with Noises with my 328i which I was expecting to take some where between a week or 2 to fix as per my previous BMW Experience but to my surprise and delight the Car was Serviced and fixed within 24 hours.

I was disappointed when I was told the oil had not been changed prior to me purchasing as I was told. Also I was told I needed work that was done 1200 miles before. I?m back to not trusting car dealers

Hemat Youssef was great to work with and provided excellent customer service. We would definitely come back again to work with him for our next car!

I am very satisfied with the customer service, from Eric , I was checked in without a delay he gave me a time estimated of the repair would be done. He also had a shuttle for me. I give him a 10 for great service!!

Service manager Chris was very helpful and informative.

I leased my car from this Buena Park BMW dealership and also have visited there to get it serviced. The personal are very nice to work with and the waiting facilities are very pleasant as well.

Go see Bjern @ BMW of Buena Park if you want excellent communication and customer service!

They managed to have sanitizer and good work flow. I put my car in in the weekend and they finish their job on the same day.

Buying process was very drawn out and required many unhelpful emails back-and-forth. On the day prior to purchase, I informed the sales office of a 6pm appointment I had scheduled, and offered to show up at store opening to facilitate timely purchase, and was assured the process would allow for me to make my appointment. On the day of the sale, the car was not available until 4pm, as it was being picked up from another store, and was missing a 2nd key (which was said to be the fault of the other store). We waited for over an hour and a half in the office before anyone even came to start the purchase process. All said and done, we left at 7:30pm. Following the purchase of the car, multiple phone calls and emails were made in order to try to receive the 2nd key, and it was near impossible to get a hold of anyone to help, as it took 4-5 days to reply to any emails/phone calls (if they were even returned at all). It took over 1 month to receive the 2nd key. Overall, the car itself I purchased has been wonderful, however I would not purchase from this same store again. They were not respectful of my time, have been borderline unprofessional at times in their responses and, after the purchase, were nearly impossible to get ahold of.

So I arrive with my wife to the dealership one night and our sales rep meets us. Now this is during the pandemic and he’s not wearing a mask. He then offers to shake hands as well with no PPE. I was ready to walk out but we needed to buy a car. The car we check out is an electric vehicle and they tell me the battery of the car needed to be replaced and they hadn’t done so. Now why would you have a car on the lot when it’s not ready to be shown? Car needed some other fixes and they deliver my car. Instead of using a flat bed tow truck, they drive my car. Not a big deal but for the fact I get the car delivered with the battery being completed. I get the excuse that they didn’t have time to charge it yet they have a fast charger at the dealership that will give them a fast charge in 30 minutes. This also leads me to believe they had the car on the lot without the battery having any charge. This is terrible for the battery’s life as it needs to have some power when it sits idle for a while. Were it not for our urgency of having to get a car as soon as we could, I would have left to another dealership and would be apprehensive of coming back to buy another car.

Honestly. My vehicle was way overdue for service. Which has never happened before. COVID was the only reason for not returning for service. When I arrived I was relieved to see masks on everyone including fellow customers. It took me a few minutes to feel comfortable in the waiting area. Soon I was at ease and my car was serviced as promised (with updates on the progress) and I was on my way. The only suggestion I would have is to remove every other chair in the waiting area to improve social distancing.

Great experience while mechanic was installing passenger air bag.

Thank you Scott for your help and professionalism. It was a great experience coming here. Your team was very and helpful! :))

Went in for oil change ,appointment was at 10am did not leave till 315pm

Michael was extremely helpful and knowledgeable. He made my purchase very pleasant. I would definitely recommend Michael to friends. The entire process took longer than previous vehicle purchases. Finance is a little too aggressive with the additional warranty packages.

My service advisor Bjern and the machanics did great. There are times that I'm apprehensive about the service I will get this particular service was great. Car is running great. I took it once there for that creaking sound and I was pretty much turned away and was told it would be costly to troubleshoot it. But Bjern and the mechanics fixed it. On top of that, they fixed an oil leak that Jiffy Lube caused. Ron

Great customer service from Scott! From beginning to end I felt comfortable and confident my car issue would get fixed and it did!

Never coming back. This experience makes me want to get rid of my BMW vehicle and buy an Audi instead.

Christopher was excellent. My car was ready within the time frame stated.

I had a fantastic experience starting my new lease for my 2021 BMW X5. I appreciate the patience, great service, and friendliness from the team!

Very nice and caring for client

Great service! Zero complaints. Would definitely recommend this dealership and will be back for a future service and/or purchase of another vehicle.

Amazingly helpful.... we should have more people like them in this world... who truly want to help you!!! Easy and quick!

I was there for an oil change service. And this is my first service at Buena Park BMW. I was there 5 minutes ahead of my appointment time. A young man asked me to wait in the lounge for service manager to call me. So I waited for 35 minutes until a lady came looking for me. My overall wait for this oil change took 3 hours. Compare to my past experience with other dealers, which has always been below 2 hours and some dealers do it within 1.5 hours.

I was very disappointed brought my car in for oil change and was informed of other issues I was grateful for the information, I did inform the service guy I have a service warranty that was purchased with the car though the company he didn?t even attempt to inform me if that could be covered under warranty!!!

Spent nearly $400 to fix my fuel door because it continuously popped open while driving; received the car post service with hard sticky tape residue on the fuel door that was very hard to remove.

Great service, I always take my car for service at this dealership and I?m always satisfied with the quality of service performed to my car.

The BMW car specialist Eric provided great customer service.

Excellent service , nice environment .drop off and pick u up when your car is ready.Service Advisor are honest and excellent in telling u what is needed to your car

BMW Buena Park is very well recommended Excellent customer service ! Service advisor , Jose, very accommodating and knowledgeable. Fresh Coffee & snacks very helpful while waiting & the lounge.

Great customer service. Service Advisor Carlos went out of his way to explain repairs needed for my car and scheduled my next service

What an aggressive and gentle manner sales Happy to meet nice guy I would like to introduce Kevin to all my family and friends

I got a recall card in the mail and I went to BMW Auto Nation in Buena Park. Everyone was extremely friendly and made me feel comfortable. I Also loved that they offered me a Lyft home so I didn?t have to wait for my car to be serviced. I highly recommend coming here. Linda my service advisor was friendly and honest. I was scared that I would end up paying a high price for repairs but honestly you get what you pay for and BMW prices are very fair. Very well organized staff and respectful workers at this dealership and that?s hard to come by these days. I will be back. Thanks BMW of Buena Park.

Super sales person, Samantha. Really knew her product. Excellent buying experience. Car prepped and ready to go on time. Would definitely return if buying another BMW, and will return for service.

Excellent customer service provided by Linda. We will come back again in the future.

BMW always does a complete and professional job on a well designed product. we picked up a nail in tire on our 2015 I3 they replaced tire and washed our car under tire warntee took 1 1/2 hour.

I had an excellent experience with Demitry and Greg. This is my second lease from BMW Buena Park. Would highly recommend.

In general, whole service process is good, waiting time is reasonable, but appointment desk should more professional

Great service all through the process . I bought a 2020 BMW 330i and they made it go smoothly and hassle free.

Customer experience at BMW Buena Park is less than acceptable. Dropped off our car on Monday afternoon (with reservation) for a recall fix and also for an service light diagnostic we are getting on the dash board. Notified that we would receive a diagnostic call Tuesday afternoon - we did not receive one so we followed up on Wednesday afternoon. The repair cost was astronomical considering we are 1,000 miles over the warranty. We declined the service and decided to pick up the car on Thursday morning. Dropping off a car on Monday evening with a reservation and the service technicians are unable assess the car until Wednesday is completely unacceptable. Moreover, a lack of follow-up from the service contact is even more disturbing. This has been the pattern the last couple of years. This is our 6th BMW, 4 of which were purchased from this dealership. So disappointed at the service level - will look for another service provider for this repair and future repairs.

Both the sales person and the finance person were very professional and friendly, I was short on time and they did a great job of moving me through the process in timely manner.

Sold my car to them with their autonation partnership. I would highly recommend asking for Samantha, she knocked it out of the park. Went above and beyond to make it happen with ease after some others dropped the ball.

Service advisor Carlos very friendly and accommodating and very responsive.

Leslie was amazing very helpfully I will recommend him to my friends and family

Linda T helped replacing my front tire. The tire had to be ordered, the vehicle was ready in less that 24 hours. I couldn't pick it up for little over a week, the kept the vehicle for me and gave it a nice carwash when I was ready for pick up. The service was smooth, quick and easy.

Have my car serviced and it was good and professional

Glad I was able to negotiate a more fair price for the job that was quoted for my M3. It was a job well done overall.

Cost of service was way over priced. I got a quote for the same parts and services at a lower price from a mechanic near me

It was nice I was well taken care of. The process was smooth and easy and Eric was nice and friendly took care of my concerns

Very satisfied and convince location . Service also great.

We bought our 2017 BMW Alpina from BMW Buena Park, and paid a lot of money on warranties if something break downs. After 3 or 4 months we got flat tire and had to pull over from the freeway with our kids at the back of the car. We requested BMW service department to change all tires because we feel more secure knowing we have all new tires. Unfortunately they refused saying warranty wont cover the other 3 tires. I tried to talk to Mario the sales person who sold the car. He said NO and was not nice as before when he was selling to us the car. I talked to the general manager Kevin who said that we cannot expect to have all new tires at the time they sold us the car because the car was certified and not new. He also threatened me that if we dont pick up the car they will put lien and sell the car. Instead of resolving the issue in a nice way, that was how he responded to me. Finally one of the supervisors Darren gave us employee discount and we had to pay for the other 3 tires

Carlos helped us was super helpful and answered additional questions I had about our key fobs not working after the latest upgrade to system. He was able to fix the issue even though we only went in for oil change

The shopping and the purchase experience met all my expectations. Kevin Chang is a great sales men; was never pushy and explained everything in detail. Chad Delasantos in financing was also great to deal with. My only complaint is their service department. It takes them a long time to get back to you and they don?t return calls when promised.

Last wednesday I got new car X7 from BMW of Buena Park. Next day I realized Driver's side sagging nearly 2 inches. I've informed the problem with pictures to salesman right away, I was scared to drive but he told me it is okay to drive. It is now in Beverly Hills BMW service center to be fixed. How horrible, brand new car, under 200 mileage, less than a week later, it is in the service center. Of course I undertand the salesman doesn't know all about new car condition, but he and BMW of Buena Park team should know how to say sorry to customer and shouldn't say ... drive the broken car. Instead of saying sorry, BMW of Buena Park team saying, I am so lucky cause i have warranty .. LoL. Before buying a car after selling a car, why are they so much difference? The salesman told me if I leave a good reviews, he would give me some gifts. What the heck... I wouldn't recommend BMW of Buena Park. This is horrible place to go. If anybody wants to know who is the salesman? Let me know. I don't want you have same experience I had. Thanks

Every one of the BMW of Buena Park (CA) were customer service oriented. They solved a complicated out-of-state purchase that none of the other brands I considered could offer a solution. Thanks!

After several visits to BMW of Buena Park, I decided to purchase a previously owned 2017 BMW X5 40e. The Client Advisor, Samantha Hernandez, was very helpful and easy to work with. She provided a CARFAX, answered all my questions and let me take several test rides. She also was patient with no pressure applied. I had shopped the inventory and prices at a couple other dealers and found the price to be very reasonable. The whole experience was delightful. Based on my experience, I would definitely recommend BMW of Buena Park.

For what most people consider a luxury brand, this BMW dealership is one of the nicest ones around, but it all boils down to customer service, doesn't it? Yeah, you get a free car wash, but it is w/o attention to detail, and the inside is left uncleaned. My service agent, Linda, was cool, and actually told me that the extended warranty is probably "not what I need" at that price, considering my low mileage, and condition of my vehicle. I was impressed by that, as she could have easily tried to sell me all sorts of crap.

Fast and easy! Will definitely recommend to friend and family.

Hemat Youssef was amazing like always! I have leased at least ?5? cars from him and the experience was nothin less than exceptional.

Scott was very friendly, informative and accommodating. The young man that greeted me outside, was also very nice!