I'm not satisfied with how the sales people miss communicate the details about the car. I bought Then they rather not fix the dent instead gave me a $250 accessories credit which I felt I have to take it and I don't have a choice.

Very helpful and professional team made our purchase experience very very smooth

In and out of the BMW in less than 3 hrs. The quickest buying experience I ha r ever had when purchasing a vehicle. The people of Buena Park were so attentive and I would highly recommend this dealership for ANY interested car purchase. Great job!

I have purchased BMW'S in the past however, I have never had the awesome experience I received at Buena Park BMW. The experience from being assisted by Ravi I felt the Ultimate buying experience for the first time; to the amazing assistance by the finance department and finally I receiving a a personal welcoming email from the sales manager. Talking about a December to remember. If you're planning to purchase a BMW start an Buena Park BMW it truly is the Ultimate Buying Experience

My experience purchasing my new car at BMW of Buena Park was a very good one, especially as it pertains to the salesperson that I worked with. Miguel Hernandez was my client advisor, and I recommend him highly. He is extremely friendly, and was very efficient throughout the entire process. I had been searching local BMW dealer websites for a new X4, but was not seeing the engine/color/options combination that I was hoping for. Finally, I saw one pop up on the Buena Park dealership's website that happened to meet all my criteria, so I inquired about it online. Miguel responded very quickly to my inquiry. Since I live some distance away from Buena Park, Miguel worked with me over the phone and through email to agree upon the price and loan details of the new car, and get started on paperwork. We also worked online to come to an agreement on the trade-in value of my Volvo, which I felt was a fair value, after looking that up beforehand on Kelly Blue Book. Once I arrived at the dealership, we took a quick test drive, and commenced finalizing the purchase. Since I went on a weekday, the dealership was not too busy, so I was a bit surprised at how long signing the loan papers still took in the finance department, but I was on my way three hours after arriving there. That was a little bit faster than other car buying experiences I have had, but still not as fast as I had hoped. I wish all car dealerships could figure out a way to speed up the entire process. The customer lounge area was very nice. There was a coffee machine that made several different types of beverages, and a shop with BMW merchandise. There was a television on, but the volume was quiet, and they had it tuned to HGTV at the time I was there, so it was not obnoxious. I am one of those people that hates being in waiting areas with TVs blaring, and I usually have earplugs with me if I get caught in that situation, but this was not bad at all. When I was ready to leave, and since I was not familiar with the streets and it was dark, I asked Miguel the best way to get back to the 91 Freeway. He got in the car I traded in and had me follow him to the onramp, since Google Maps and Waze were giving strange directions to it. Now that's service! So, in conclusion, if you find the car you love at BMW of Buena Park, definitely give Miguel Hernandez a call. You will be glad you did!

Slow service. Dropped off at 9 am for oil change and check AC. Was not able to pick until 6pm! Was recommended unnecessary service and purchase. My car was only 20,000 miles and they wanted me to change my tires and do rotation. No thank you!

We upgraded our car with every option except the M optional engine and now have rusting calipers that are extremely unsightly. We notice that the M rated cars have painted calipers. We think that for a car that cost $100k we should not have this kind of quality defect. Untreated metal in an area exposed to the elements is a poor design! The dealership expressed no interest in correcting the problem.

Horrible service. Place gave me an excuse that they didn't know my car was there when I had an appointment at 11am plus gave 2-3 other people in the lobby some sort of an excuse. Wait was 5-6 hours for an oil change.

I like it always makes me feel welcome whenever I go

My car is very good. And clean. Everything I like it.

Carlos was attentive and professional. I appreciate the pleasant and upbeat environment. The complementary coffee is certainly a plus. I appreciate the loaner vehicle, too.

Service advisor was excellent he keeps updating me on the status of my car. The staff on the drop off section was nice and she greeted me with a smile. Highly recommendable.

Sales person Miguel was very helpful got a excellent deal

Hands down, world class service and a needed lyft.

outstanding Service and well kept facility with provided conveniences while waiting for service ....Service has plenty of personnel to take care of my needs. And they pay attention to the customer

I had a limited amount of time to have the dealership replace my wiper blades. As it turned out I also needed a regular maintenance service on my brakes as well. I was concerned that this would all take more time than I had- I was told by Chris that my car would be ready by 10:00am still giving me time to make my next appointment. Not only was it ready on time it was actually ready 30 min. early!

The service rep was excellent, he called me or texted me on any updates on my car. He explained in layman?s terms what was wrong with the car. The car was fixed perfectly! Very satisfied with the service!

Excellent. Chris was a pleasure to work with. Very responsive and efficient

Thanks to Miugel I had a great experience to purchase my car yesterday he is professional and he was very attentive with my concerns ,also the gentleman who is helping me to go trow the financing process he was so helpful and patient ,also two lady managers all great , Thanks to all of you ,

Chris the service associate was so nice, courteous , knowledgeable and professional. He was very accommodating to assist me in my time of need. Simply Exceptional.

I reached out to several dealerships in the area inquiring about leasing a 2020 M4 Convertible. Kevin at Buena Park BMW, along with his manager Bianca, really went the extra mile for me not only in finding a car with the exact options that I wanted, but transferred it from another dealership and gave me an unbeatable price on it! I love my new car, and I was thrilled to have worked with Buena Park BMW.

My service advisor was spot on, great communication throughout my service and kept me updated on everything. I would highly recommend giving him a call.

It was great. I was in and out in my specific time frame. Paul was very helpful. Thank you!

Took my car for service. I had a great experience, service advisor Linda was so helpful.

After been disappointing with a previous order, Veronica Gutierrez did an excellent job re-ordering the vehicle in a very good timing. I got all the features ordered and she manage to get me an extra discounts to make me a happy customer. I definitely will do business with BMW Buena Park again, specially if she still works there. Thank you for all your attention and providing me with a pleasant purchasing experience.

Auto Nation system infrastructure creates benefits that other dealers don't have including fixed pricing (both good as their prices tend to be better than other dealers and bad as there is no wiggle room for them to discount any further) and the fact that you are able to change your mind a few days after purchasing to return the car. However, the sales person I worked with was not that knowledgeable about the car and process (he told me it was a CPO car which then should have another year of warranty with the car, which I factored into the purchase price but it wasn't really a CPO car). He also promised to send a few things that were missing from the car, but totally did not do as promised or respond to our several follow-up emails and calls. Plus, I asked about what phone app I needed to connect to my i3 to several staff there but nobody was aware of what it was, so I had to Google it. Overall good dealer but not the most competent sales staff.

I only had an oil change but service was quick and reliable! I had good experience here in Buena Park versus other BMW dealerships. I would recommended to others!

My Service Rep, Mr. Ricky Roman is really kind has great professional knowledge on all BMW auto matters. I am so happy with him.

I wasted my time giving my car to this BMW dealer service. For the second time, they fail to provide the standard customer service. First time in June I had an appointment and took them 30 minutes to talk to me. They made an oil change but no reset. Coming back in November to the only reset, and they won't check breaks as I asked them to do, nor fix the airbag. They said we would check during the week only, and I said fine, give me a loaner and I would leave my car until Monday. They said no loaner but they actually had 2 left. They even gave another person one loaner right after me and in front of my eyes although she didn't reserve. They tried to rest the oil change message and now, my car says I need an oil change... Again!! Apparently its also due for an Oil change, but they want to rest and then just give me the car back. The only good thing here is that Ricky was nice, and he made sure they wash the car.

Ricky was great with his service he lose. To what I need to say in regards to the car. Explain the process and even got me a rental he also bundle the oil change that I need next month. It save me a trip back to the dealership.

Ricky was amazingly helpful and extremely professional and made my day to go extra mile to help me my car service going well. I thank Ricky again.

Ricky is very helpful and very detailed on what is needed.

Satisfied ! The service man who helped was nice and friendly.

The whole team is honest and trustworthy. BASEL is the best there is. There’s no games when you get there and they go above and beyond to exceed your expectations!

Very pleasant experience. Linda took very good care of my vehicle and was exceptionally helpful.

Scott was so awesome and helped me get all my car services done and get in and out the dealership quickly. 100% satisfaction.

The best dealership! the fact that I just did get a used car and not BMW. The price is super low compared to all dealerships. Basel Tobellah the sales rep who assisted me did everything to give me the best price and I even have a trade-in with big negative equity. The price or the monthly payment that I git my car is the same price on the sticker with no trade-in! So I got a good deal and for sure no one can beat that deal! The finance officer Kim Costello/Costella did a great job and super nice! she talked to the director of the store to make the deal happened! She understands why I am trading my old car and because it's for the good cause, She did everything to close the deal! Thank you very much again for always helping me! You're the only dealership who makes things happen!

Ricky was my service advisor. He was really nice and helpful. As well as the gentle man at the loaner car department. Will be back when the next service is due

The best dealership! the fact that I just did get a used car and not BMW. The price is super low compared to all dealerships. Basel Tobellah the sales rep who assisted me did everything to give me the best price and I even have a trade-in with big negative equity. The price or the monthly payment that I git my car is the same price on the sticker with no trade-in! So I got a good deal and for sure no one can beat that deal! The finance officer Kim Costello/Costella did a great job and super nice! she talked to the director of the store to make the deal happened! She understands why I am trading my old car and because it's for the good cause, She did everything to close the deal! Thank you very much again for always helping me! You're the only dealership who makes things happen!

Ricky was my service advisor. He was really nice and helpful. As well as the gentle man at the loaner car department. Will be back when the next service is due

I had the pleasure of working with Miguel this weekend! He made the entire process from start to finish a very, very enjoyable one. He was upfront, knowledgeable and easy to work with. I would recommend Miguel and the Buena Park staff to all my friends and family! Miguel not only got me the exact car I wanted but he also got me a great price that no one else could get me! Bianca the sales manager was extremely friendly and accommodating as well! Kim in finance made the financial aspect easy and quick! I am happy with my purchase and experience! Everyone give Buena Park bmw a visit for all your needs!

Miguel is the only person I would ever buy a car from. He goes out of his way to make sure the customer is happy and taken care of. Not only did he beat every other dealer in a 500 mile radius, he also did it while giving me a great experience. He was very upfront and honest with the whole deal. He did not try to upsell me on anything like you would experience at a normal dealership. Besides Miguel, Bianca(sales manager) and Kim(finance) were very helpful and patient while I worked out what I wanted to do. I am going to be visiting this dealership again to purchase a 2nd car for my family after the way they handled the transaction. I would recommend everyone to only go to BMW of Buena Park for all their needs.

Overall service was very satisfied and I will recommended to friends.

Scott of service department was kind and a great guy!

Miguel is the only person I would ever buy a car from. He goes out of his way to make sure the customer is happy and taken care of. Not only did he beat every other dealer in a 500 mile radius, he also did it while giving me a great experience. He was very upfront and honest with the whole deal. He did not try to upsell me on anything like you would experience at a normal dealership. Besides Miguel, Bianca(sales manager) and Kim(finance) were very helpful and patient while I worked out what I wanted to do. I am going to be visiting this dealership again to purchase a 2nd car for my family after the way they handled the transaction. I would recommend everyone to only go to BMW of Buena Park for all their needs.

Great service. BMW of Buena Park sure does value loyalty clients. And we Value you, BMW of Buena Park. Thank you for always treating us right.

Ashlin helped us with our Bluetooth and tire problem very professional, fast, and efficient

Great & fast service. Definitely recommend BMW of Buena Park for all BMW needs.

Service was good. Service advisor was kind and real professional work. It took 2 & 1/2 hour with car wash, hope to shorten service time. Customer waiting room was not enough to provide relaxing time, need more chairs for busy time. Compare with last year, this week service much better and improved. Service advisor was great.

The receptionist lied to me twice. First sales rep lied about not having the car. Second rep told me the credit application was to have on hold since I had a pre-approval. They pulled my credit when I stated not to. No follow call after purchase. Car had no mats ( I took some out of another cat)sunroof visor broken, not clean (not major), wheels needed an alignment, one key didn?t work, one battery low. Had to bring the car back, lied about shuttle I had to keep asking then finally an Uber was called. Then someone ripped my seat while detailing it, no response to that complaint VERY UPSET . Steve Book, is the best. The rest ........

My service advisor listened well and we discussed the issue at hand as well as tire, brake and safety condition inspection plus courtesy exterior machine car wash...

Carlos was helping me throughout the break in service for my car. He was very attentive and responsible. Very good asset to this service team.

Vanessa did an amazing job! We was very friendly, professional and efficient! We had to wait hours to get to talk with financing. You need more staff in financing a Sunday when lots of people are out buying cars. This was out of Vanessa's control but she handled it pin a good way. My son called to book an appointment with Michele and then he called back and asked to speak to me (his mom) to confirm the appointment (seemed like he didnt trust my son..) and then Bianca called to confirm the appointment and I asked why she needs to call too to confirm and she said she didnt trust her sales people so she had to follow up!!! Thats crazy to me! Because of Vanessa and the financing officer we would recommend this dealership

X7 WITH 3RD SEAT JUST A TAB OVER 110K

If you are not buying from show room don't bother

The service was excellent and employers are very hospitality.

One of the best advisors there. Super kind and helpful! Made my experience there super easy and comfortable. Thank You Albert Hong!

Good people and good service

I worked with Sean Kent. Was great working with him. Answered all my Questions and got me the price I wanted.

I worked with Sean Kent. Was great working with him. Answered all my Questions and got me the price I wanted.

It felt like I was a bother to be helped as we are car shopping with it BMW 3 series in mind. Please do not go to this dealership as you will not be treated very well.

The idea of the an appt is non existent here, expect to wait . I had a 8:30 appt , and waited for 45 min before I was called back to check in my vehicle. Once called back Paul was extremely helpful and very nice. Explained they had somehow been over booked today. I received my car in a timely fashion . Next time I?ll be prepared to wait, and won?t schedule nothing else that morning.

Keep up a good job! Hope the cost can be a little bit lower.

Great customer service job would recommend it to everyone thank you.

Best service for BMW in town. Paul was very professional, great communication and excellent customer service!

A real pleasure working with Charlie Verrone. The entire staff was professional and I would rate my overall experience as excellent!

Excellent customer service! Easy financing with competitive rates. Among the five BMW cars that I have owned, the BMW 4 Series is the most fun car to drive. The car’s power, quickness, response, & handling are just a few reasons why the BMW sports sedans are #1 in the world.

Terrible terrible service after I purchased my vehicle from this dealer. Had a few issues and couldn't get a hold of anybody for months, literally. They want to make a sale and once they get it, they have no interest in helping you.

Recall blower motor wiring repair and replacing rear brake light fixture are done on time - 2 hours. Eric Kim is very helpful to a new customer coming to this BMW dealer for the first time.

I had a great time getting my new car here! Everyone was friendly and super informative. I had a ton of questions and no matter what they were always answered with a smile. I recommend this dealer for a great car buying experience!

good

The best of the best great car new for price of used 40k discount great manager and service this place is the best of the best I bought an i8

The process of purchasing a new BMW X3 was seemlees and without stress. Sean Kent (salesman) and Bianca White (sales manager) were great to work with. The AUTONATION approach was completely customer focused. I drove 30 miles further than my nearest dealership to purchase the vehicle for one reason only; because of customer service and responsiveness. The dealership facilities may not be as new as others but the people more than make up the difference!

Very coordinated team. Saw what I wanted online and they had it for me when I arrived.

Went in for some repair work on my engine after a pressure leak. So far repair work seems to have been done correctly and car is running great again. Only issue is when I went back to pick up the car my wheel had a lot of knicks on it and some kind of residue as did the inside driver door handle and trim. At the time I only noticed it on the wheel and brought it up and was told that was just "wear and tear" which it was not. I made it clear that was not the condition the car was dropped off and was told there was nothing they could do. I insisted it was not and they agreed to send the car in to have the wheel cleaned, which they did and it helped but a few knicks remain. I later noticed that they also dinged up the front BMW emblem as well. Poor attention to detail and unwilling to admit fault when something was done wrong at this dealer.

Went in for some repair work on my engine after a pressure leak. So far repair work seems to have been done correctly and car is running great again. Only issue is when I went back to pick up the car my wheel had a lot of knicks on it and some kind of residue as did the inside driver door handle and trim. At the time I only noticed it on the wheel and brought it up and was told that was just "wear and tear" which it was not. I made it clear that was not the condition the car was dropped off and was told there was nothing they could do. I insisted it was not and they agreed to send the car in to have the wheel cleaned, which they did and it helped but a few knicks remain. I later noticed that they also dinged up the front BMW emblem as well. Poor attention to detail and unwilling to admit fault when something was done wrong at this dealer.

HONEST REVIEW! Cons: Peter N. was our first client advisor who I had set up an appointment with. Peter appeared to disappear during the car buying process. After I had bought the car, I noticed the window motor was going out, and Peter said it was under warranty and that they will fix it no problem. It was a nightmare communicating with Peter during this time. He kept saying it was covered, and a service guy was going to call me. I waited for days, to get a call from the service guy...nothing. I went down to actually see if the window was going to be fixed under warranty, they said it wasn't. I felt he just said whatever to make me happy, but there was no follow through. When I confronted him through email with some frustrations, he never responded and forwarded the message to his boss. Conflict resolution might be an area of growth for him. Pros: SARAH the sale rep (client advisor) was AMAZING. She helped us out because we couldn't count on Peter. She went above and beyond to meet our needs. She was down to earth, easy to talk to, and met us where we're at. If she didn't know something, she'd work hard to get us answers. There were a few things wrong with the car after we had bought it, Sarah advocated for us by talking to the higher ups and got the things fixed due to a limited warranty. She had promised certain things to get done before we bought the car and although it took longer than expected, they were fixed. Despite her being incredibly busy on some days, she responded rather quickly via text. Let's be honest, we bought a used Camry from the lot because it was a trade in. This car probably isn't worth much compared to the BMWs. For her to put in the amount of effort she did to satisfy us shows us what kind of person she is. I would trust her with my business again.

What is the point if an extended warranty if its not honored

HONEST REVIEW! Cons: Peter N. was our first client advisor who I had set up an appointment with. Peter appeared to disappear during the car buying process. After I had bought the car, I noticed the window motor was going out, and Peter said it was under warranty and that they will fix it no problem. It was a nightmare communicating with Peter during this time. He kept saying it was covered, and a service guy was going to call me. I waited for days, to get a call from the service guy...nothing. I went down to actually see if the window was going to be fixed under warranty, they said it wasn't. I felt he just said whatever to make me happy, but there was no follow through. When I confronted him through email with some frustrations, he never responded and forwarded the message to his boss. Conflict resolution might be an area of growth for him. Pros: SARAH the sale rep (client advisor) was AMAZING. She helped us out because we couldn't count on Peter. She went above and beyond to meet our needs. She was down to earth, easy to talk to, and met us where we're at. If she didn't know something, she'd work hard to get us answers. There were a few things wrong with the car after we had bought it, Sarah advocated for us by talking to the higher ups and got the things fixed due to a limited warranty. She had promised certain things to get done before we bought the car and although it took longer than expected, they were fixed. Despite her being incredibly busy on some days, she responded rather quickly via text. Let's be honest, we bought a used Camry from the lot because it was a trade in. This car probably isn't worth much compared to the BMWs. For her to put in the amount of effort she did to satisfy us shows us what kind of person she is. I would trust her with my business again.

Linda from service department was very helpful. ??????

Good service!

Best

Very unprofessional. Not trustworthy. Ask questions before signing any contracts cuz you hear every details afterwords. Not happy

I purchased a certified pre-own bmw i3 on 8.23 from sean and the car was delived on 8.24. I was excited about this car but found out my charger was not with it, so I said it is ok for me to pick it up after work. However, my check engine light turned on on my first trip on day 1. I called office on 8.25 and they promissed to have a check and repair it for me.I have to drop off the car to them on 8.25 and go pick it up on 8.26. When I asked whats happend and i was told that the buttery was damaged and they have to replace a new one. How could that happed for a car just got certified, I tried to understand and decide to give it another try so I did not return it just because the service man bjohn was very kind and explained me what was happened detailly. 8.24 at night, my husband picked up the charger for me, but when I try to use it and found an obviouse damage on the plug, it missing a matel leg on the plug. I called again and sales said it is okey for me to exange it and I confirmed with him that we will pick up at 8pm. When my husband went o exchange the charger, the Sales Manager was rude and told my husband they don't know anything about it and can not help us anything, we have come back again. I am 30 miles away from this dealer and already busy enough for my schedule, for first week of my purchase, I have to ask for leave 2 times from work, drove 5 times to the dealer and keep waiting long time to charge the car outside with hight price, just to cover their mistake. I was totally turned down from their careless, eapecially the last trip and conversition with Uday was not happy at all.

I purchased a certified pre-own bmw i3 on 8.23 from sean and the car was delived on 8.24. I was excited about this car but found out my charger was not with it, so I said it is ok for me to pick it up after work. However, my check engine light turned on on my first trip on day 1. I called office on 8.25 and they promissed to have a check and repair it for me.I have to drop off the car to them on 8.25 and go pick it up on 8.26. When I asked whats happend and i was told that the buttery was damaged and they have to replace a new one. How could that happed for a car just got certified, I tried to understand and decide to give it another try so I did not return it just because the service man bjohn was very kind and explained me what was happened detailly. 8.24 at night, my husband picked up the charger for me, but when I try to use it and found an obviouse damage on the plug, it missing a matel leg on the plug. I called again and sales said it is okey for me to exange it and I confirmed with him that we will pick up at 8pm. When my husband went o exchange the charger, the Sales Manager was rude and told my husband they don't know anything about it and can not help us anything, we have come back again. I am 30 miles away from this dealer and already busy enough for my schedule, for first week of my purchase, I have to ask for leave 2 times from work, drove 5 times to the dealer and keep waiting long time to charge the car outside with hight price, just to cover their mistake. I was totally turned down from their careless, eapecially the last trip and conversition with Uday was not happy at all.

Only 1 key and no manual ! Over all ... poor customer service experience! If I could rate this dealership a negative I would! Buena Park BMW has got to be the worst place to buy a car!

Provided only 1 key and no owners manual (was informed of this after being there 6 hrs while taking delivery of car)! Poor customer service .. very poor !

peter was fantastic and did everything he could to make the sale happe

Great dealership and amazing customer service. Ashlin at BMW of Buena Park definitely made my experience awesome. She really valued my time and was very communicative over the phone / text. I’d recommend everyone to go there and ask for Ashlin! :)

Great dealership and amazing customer service. Ashlin at BMW of Buena Park definitely made my experience awesome. She really valued my time and was very communicative over the phone / text. I?d recommend everyone to go there and ask for Ashlin! :)

I recently purchased a vehicle from BMW of Buena Park at a credit union sale event in Long Beach. The salesperson (Sarah) was awesome and extremely helpful thoughout the 6 HOUR PROCESS. The delays took place in finance as they were overwhelmed & understaffed. There HAS to be an easier way to minimize the time it takes complete a vehicle purchase. I mean you can apply for a mortgage online/via an app but not initiate a car purchase??? Odd. Regardless at the end of the day (LITERALLY) I got the vehicle I wanted & loan terms that were reasonable.

It was a good time to see my used one. Especially, I like Paul, financing guy who explained very well and kind.

I had my car serviced at BMW of Buena Park. This was my first time at Service Department and it was great. The Advisor kept me in the loop. He called me and informed me of what services my car needed. I will definitely return for future services.

Great service

Venessa was so nice and was not pushy for a sale. She lusten to my needs.

The dealer "Genius" folks don't understand the cars very well. Both sales and client service employees don't really understand what you are selling.

Overall, pretty good process. Everyone was very nice and helpful. The only thing, which I think affects many dealerships, is the amount of time it takes to buy a car when it?s busy. I went in at 1 pm and left with my car at almost 9 pm. Luckily, there was a mall nearby where we could shop and kill some time.

Mario, the new sales is very friendly. Though we didn’t eventually get the car, but he is very patient and nice. He transfer from service department to sales just about six month back. We will keep in touch with him to see if there is a good deal!

The sales person Wael really listened to what I was looking for and gave me options to get what I want that is within my budget. Kim from finance was amazing and explained everything and made me understand the importance of having protection coverage for my new car. I highly recommend this dealership.

Avoid this place. I purchased a used car though the annual credit union sale. The sale was fine but the dealer promised things and never delivered. Wasn't available by phone and didn't respond to email. After 4 days contacted my credit union who lit a fire under them. They finally got back to me with lots of excuses but still their service was non existent and somehow it was not their fault and they say they respond timely. Leaving messages and not replying to emails for 5 days... A call from the credit union to the gm of the facility is what it took to get a response from BMW Buena Park. Do not use this dealer. In case it was an isolated issue (doubtful) The sales man that was the problem is Ravi Bhallru. Dishonest and disrespectful sales rep. Will never ever use this dealer again and have reported this and copied my credit union on the email history as well. This man should be fired for his lack of regard for customers time.

I went in for a recall of airbag driver side. Turned out I didn't have a Takata airbag so the old one went back in again. Now I don't know what kind of airbag I have. Wish I had asked. Chris Carril was helping me. Very Kind and helpful!

Promptly greeted, respectfully treated and all requested service items attended to.

Setup an apt for a recall and figured I’ll get my oil change too. Dropped my car off, got a loaner, and told it would take a couple days. Turns out the part is on backorder and no one can tell me when my car will be ready. Ends up taking 4 weeks. I asked them to waive my oil change considering the inconvenience. I was told by my service guy he would speak with the manager. The day arrives to pick up my car and “we took $20 off your oil change it will only be $120!” They tried to pass off the 20% coupon I came in with as a discount for any inconvenience. It’s amazing how it’s more important for them to collect $120 than making up for having my car in pieces for 4 weeks. My family has several bmw and we have all had bad experiences with Buena Park bmw. This is the last time.

Just leased a 2019 Bmw at the Buena Park AutoNation. I have leased over 8 or 9 cars in the past but this car buying/leasing experience was the best one of all. Sales Associate/manager Linda Jeon made the leasing process so much easier. She is very knowledgeable with great customer service. I would definitely recommend her to friends and family. Thanks for making the paperwork process easy as well. Thanks Linda!!

Chris , the advisor, was courteous, professional and explained everything in details to me and even went to get my car for me so I could make to work on time.

The sales agent Wael was so nice and accommodating and helpful. But careful with the financial office because if he is in a bad mood or tired or hungry,he won?t be as nice as sales agent. I was disappointed at financial agent Nick. I can recommend sales agent not financial agent

Always great except the previous and great again at this last experience.

Kevin and Veronica were extremely helpful. My girlfriend went on TrueCar to find a car for me. Kevin reached out and was extremely pleasant to work with, although I wasn't able to come in that day, Veronica followed up with me the next day to see how it went and told me she was willing to do anything to earn my business. When I came in to the dealership, Kevin was so friendly and quickly worked out a deal, I was happy with my down payment, with my payment. Was quickly sent to finance, got my car and went home. Amazing team.

Great customer service!!

The associate was very helpful and polite. Good service.

I had a nightmare experience with this dealership. I took my car for problem that happened after this dealership uploaded the new software of my iDrive. I took my car to them to fix it and they could not even duplicate the issue. I had to wait 25 minutes when I went there to pick up my car and that?s after me telling them I was in a rush. When I brought up the issue to the Manager, he told me it is what it is. Then I left a review on google and they replied and asked me to call their GM. I called and they got my info and told me he will contact me. That was 5 days ago and I have not been contacted by anyone. When they brought my car I showed them the issue and they said they don?t know how to fix it and have to call BMW. I called BMW directly and they helped me fixed it in 5 minutes.

Kevin and Veronica were extremely helpful. My girlfriend went on TrueCar to find a car for me. Kevin reached out and was extremely pleasant to work with, although I wasn't able to come in that day, Veronica followed up with me the next day to see how it went and told me she was willing to do anything to earn my business. When I came in to the dealership, Kevin was so friendly and quickly worked out a deal, I was happy with my down payment, with my payment. Was quickly sent to finance, got my car and went home. Amazing team.

The service department and it's managers are rude and unprofessional. After holding my car hostage for 3.5 weeks because of a recall that they did not fix, they wanted their loaner vehicle back and threatened to file a police report if I didn't return their vehicle. Worst place to go for service on your BMW.

Arrived at 11:50am for a noon appointment. Sat around until 12:30pm until someone finally helped me. The dealership wasn't that busy and there was service employees standing around. Ultimately Ricky took care of me and have no complaints about him. The downfall was the employee who originally greeted me when I pulled up and told me to wait inside. I was expecting him to let a service employee I arrived. If it wasn't for Ricky, I would give it a 1 start for customer service.

Service was was quick and friendly customer service.

I bought my X3 from here in January, they didnt have much inventory back then. I wanted a new car but the car already had a noticiable scrape on the bumper. I asked them to order me one basically they wanted me to take from their inventory. Next time I get another BMW I will make sure to shop around before committing to one. I have more to say but will not... but I am happy with my X3. And few weeks ago I took my car in for oil change. Jesus who received me at front was rude to me. It wansnt what he said but the attitude and tone of his voice was not nice at all. Basically I was told to leave the keys inside the car and wait inside for a rep. First of all if car gets stolen insurance would not cover all the price of the car. Second of all I had appointment and still had to wait so long. Then Scott approached me to help me and he was much nicer. Jesus was not. He should be told how ti have a better attitude.

Took my car for service Agee and received the worst experience I have ever gotten at any BMW dealership. They could not fix my car because they could not duplicate the issue, once I got there I showed them what the issue was and they had no idea how to fix it and told me they had to call BMW for it. This problem happened when they installed updates on my head unit which does not work properly anymore. To add salt to the wound, it took them 25 minutes to get my car since my car “was blocked by another car” from sales department. When I raised the issue to the sales manager, he basically told me it is what it is and deal with it.

I Referd all my Friends to Bmw Buena Park!! :)

Brought my car in for a heat valve recall. While it was getting done, was told that one of the mechanic broke the alternator belt. Was told that I was going to be charged for it ($200) but they would waive the labor since their guy broke it. I didn’t understand why I had to pay for something that their guy broke. Was then told that, “well it was going to break anyways but it just happen to break while here.” Completely unprofessional to even suggest that especially coming from a well established dealership. Ended up telling the guy that I wasn’t going to pay for something that they broke.

Brought my car in for a heat valve recall. While it was getting done, was told that one of the mechanic broke the alternator belt. Was told that I was going to be charged for it ($200) but they would waive the labor since their guy broke it. I didn’t understand why I had to pay for something that their guy broke. Was then told that, “well it was going to break anyways but it just happen to break while here.” Completely unprofessional to even suggest that especially coming from a well established dealership. Ended up telling the guy that I wasn’t going to pay for something that they broke.

I will be honest I was thinking of going to another dealership since Shelly sold this dealership to AutoNation. For the last year the service I received was below standard and the service advisors were all new. I went back because there's a recall for my car, the appt made over the phone was wrong information- I was told 1-2 hrs wait and when I checked in, I was told I was going to get "lyft" since it will take the whole day. Good thing Erick saved the day and send me with a loaner car. He updated me with what is going on with my car and agreed to have the car ready for p/u since I only have limited time to get it. WHen I got there the car was ready and it only took 10 mins for me to return the loaner and get my car.In addition, he was so great and help me find my garage remote control and he sent it to sales so I can pick it up on a Sunday. I will come back and look for Erick:)

I would recommend this dealership to anyone who is looking for a great experience while purchasing your car.. The staff (Kevin, Kim, etc) were super polite and professional.. they really worked with me in terms of my personal situation in order for me to drive away with my new car.. I think I was in and out of there with a new car in less than a few hours and I love my new car.. I want to thank BMW of Buena Park for helping me purchase my car!!👍🏾

I went there last Saturday to fix two recall issues. The wait line was a bit long so I have to wait over 30 mins to talk to a service agent. The agent was nice and helped me get the work done in about two hours. Overall, I am happy with their service.

Bad customer support. The rep was not curdious nor opproacable.

I took my car to BMW of Buena Park, just to get a recall Part fixed, while I was there I foolishly asked these people to tell me why a transmission malfunction light came on in my car. I know a bit about cars so I knew it had nothing to do with the transmission that it was the computer. Which I know can be reset so that the error code won’t keep showing when there is no problem. Like true rip off fashion they call me and say they recommend replacing the mechatronic...which is the computer I just need them to reset, get this they said it’s 5900 dollars. Now people if this was all of my worries and I received my car back the way I found it awesome no worries! Instead I get my car back and not only does the car only show the transmission malfunction every light in my car is on and they try and tell me it was already like that. It took everything in me to not start ripping that place apart. I recommend any of you to especially if your a working class citizen who works hard for your money to never bring your car to this place to fix anything! Horrible these guys are Thieves I will never buy BMW again, this is what you have to deal with at there own dealerships! I have been luck enough to own a few new cars in my day BMW of Buena Park is by far the worst experience I have had. Will never buy BMW and try and stir friends away also! STAY AWAY FROM BMW BUENA PARK ANDERW PARTY MANAGER AND THE FORMEN AWEFUL HUMANS SNAKES! I’ll be looking into legal action as well!

I took my car to BMW of Buena Park, just to get a recall Part fixed, while I was there I foolishly asked these people to tell me why a transmission malfunction light came on in my car. I know a bit about cars so I knew it had nothing to do with the transmission that it was the computer. Which I know can be reset so that the error code won?t keep showing when there is no problem. Like true rip off fashion they call me and say they recommend replacing the mechatronic...which is the computer I just need them to reset, get this they said it?s 5900 dollars. Now people if this was all of my worries and I received my car back the way I found it awesome no worries! Instead I get my car back and not only does the car only show the transmission malfunction every light in my car is on and they try and tell me it was already like that. It took everything in me to not start ripping that place apart. I recommend any of you to especially if your a working class citizen who works hard for your money to never bring your car to this place to fix anything! Horrible these guys are Thieves I will never buy BMW again, this is what you have to deal with at there own dealerships! I have been luck enough to own a few new cars in my day BMW of Buena Park is by far the worst experience I have had. Will never buy BMW and try and stir friends away also! STAY AWAY FROM BMW BUENA PARK ANDERW PARTY MANAGER AND THE FORMEN AWEFUL HUMANS SNAKES!

Scott did a great job on keeping me informed during my recall service for my e90.

We had a wonderful experience. Peter was so welcoming and had everything prepared for us. We will definitely refer our friends to Peter and BMW of Buena Park. Thank you

Linda Jeon is the best! She took care of everything for me.

Was very satisfied with the service of my vehicle. Scott was very professional and very helpful.

Ok , so back in April ‘19 was my first time going back to dealership to do some routine maintenance work was a bit skeptic and not sure what to expect , but it wasn’t that bad only because of one service advisor (Ashlin P) She was very helpful & made me feel comfortable.. as she was writing my car up I also noticed she was the only person that would go out of her way to greet the other customers!! While the others would just look up & away...Props to Her!!!

I got my car detailed, my car was clean on the inside, outside was mediocre

Awesome experience returning my lease. BMW genius Ricardo took care of all my questions and made the lease return very easy.

Well Greeted, mostly, not helpful but not pressured eather.. so it was an ok experience..

Professional and kind staffs

very satisfied their service!

Veronica is the best manager

I arrived for my service appointment right after work and you can imagine how anyone wood look after a long work day. The guys outside were great and polite. However, my consultant R.R was disappointing. I was not greeted. I was not acknowledged by any means. Another customer came in and she was greeted warmly. Don’t even bother coming here if you’re of color or look like you don’t belong. The only reason I brought my car here was it is closer to my house. The reviews in regards to here are spot on and they’re terrible.

I was a little disappointed when I arrived for my appointment, I had an appointment at 8:15 am and arrived a few minutes early so I had to wait for an advisor, it took over 20 minutes to call me just to check in my car even through I had an appointment.

Carlos my salesman made my car buying experience quick and easy, thank you!

Came in for a smog repair on my M5 and they damaged my sunroof pop up mechanism. When I called to ask about it being broken, the manager told me: "It must have been that way when you brought it in. We NEVER touch the sunroof." I had used it that morning and it was fine. They quoted me $1400 to replace the entire sunroof cassette mechanism! I bought the replacement pop up mechanism arms for less than $200 online and changed them out myself (quite the painful maintenance item). Take the extra drive to Crevier BMW in Santa Ana... it's worth it. You've been warned.

Excellent customer service! They searched for the vehicle that I was looking for, and I got a call minutes later saying that they located the car, and for me to give them the okay to start the dealership trade. Having Sean Kent as a sales associate was a big plus because he answered all of my questions and made the whole process of buying my BMW experience very smooth and extremely joyful. Great job Sean!

The dealership did not fix any issues the car had. If your trying to get minor issues fixed, this is not the place. Walking into the dealership, it was a very different experience from The House of Imports which is owned by the same comany, Autonation. I took my car in for some issues and one of them was adjusting the spring on the trunk so that it would actually open when I press a button, like how it is supposed to be. After they were "done" with the car, service advisor, Ricky, did not notify me to pick up the car. I called him multiple times, but did not pick up the call. Very basic thing to ask, just holding a button on the key fob to check if the trunk opens. They failed to follow. However, the dealership sometimes can't recognize the issues owner is having. But the way service advisor notified me that there was nothing wrong. Very disappointed about the service.

I bought a used car in great condition for a very reasonable price. The service was also very good

BMW of Buena Park are bery welcoming and understand, the service is great.

Great service!

Was there way to long, I was only customer in there

Great service experience with Scott. Very courteos and professional. Excellent communication.

Sarah Sanchez is the best salesperson they have at BMW of Buena Park shes really funny and chill she gave me the full experience in both the previous and current model BMW M3 which is exactly what i wanted in order to choose the car i wanted and she was able to work with everything i had to offer as far as Down payment as well as get me to a comfortable monthly payment and APR% thank you very much i appreciate it i love the car i got hope to come back one day and get another M3 later down the line.

They’re service department is very slow. At first they gave me a loaner car because I assumed they were going to take a couple hours. Nope. Turns out my car didn’t get serviced until almost 5 hours later. I dropped it off when they opened the gates at 7am. Tried contacting them but the number they had given me was one of those survey win a trip/gift card sketchy numbers so that number seems outdated. I texted the person(I won’t call out names out of respect) and they didn’t get back to me. It was only after I tried calling the actual dealership and got with a customer service rep that I got a response. Response time on text messages took over 20 mins. I contacted them asking for a follow up and it is now 2:09. The loaner car I got has the dealership sticker all over the window so I’m going to feel like a complete tool driving around a car for their advertisement purposes. Also if you guys knew you were going to take literally all day you guys should have given me a heads up or maybe tell me that my i3 requires a high voltage certified mechanic which are hard to come by hence taking hours to start on my car. Instead I got a loaner car with their marketing all over it to drive around until tomorrow. Great. Something about waiting until the next day to pick up your vehicle just for a minor service detail really leaves a sour first experience here.

Very kindness employees and everything was great for us.

Awesome customer experience ! Linda was very knowledgeable and helpful!

Great customer service experience, glad to meet Mr. Roman and the shuttle driver Mr. Mendoza-Garcia. Thanks for making me fill great!! the time I had to spend at the dealership and the rite home.

Tried reaching service desk several times with no luck. The voice mailbox was reached. We did not receive a call when car was finished with repairs.

We had exelent service.we came out from there very satisfied 100%

Quick repairs, great communication with clients

The worst car leasing experience. After I returned my BMW, I decided to lease a new one, but unfortunately I made a mistake by choosing a BMW dealer run by AutoNation. They made false promises. They delivered the car to me with the warning notification that car battery is dying. After driving the car for only 30 minutes, I had to take it to another BMW dealer’s service department. I left several messages for the sales managers, however I never received any response from anyone. I do not recommend this AutoNation dealer.

After I returned my BMW decided to lease a new one but unfortunately I did a mistake and choose a BMW dealer ran by AutoNation. My experience was: -False promises -They delivered me a car with warning lights on and I ended up in another dealer service department after 30 minutes driving the car.I left a few messages for sales managers and there was no response or following up. I do not recommend this AutoNation dealer.

Great service.

I used to have BMW cars very often and this time I had really bad experience starting buying and repairs. I'm very disappointed. They really need to fix their work responsibility. I will never go this location.

Friendly and Accommodating service advisors, knowledgeable mechanics, great service!

Service ladu Ashly's behavior was so bad and I argued with her. I tried to talk with service manager but he was not available. 30 minuted after our argument suddenly her behavior turned to nice. ( I believe she realized her bad behavior toward to the customer). I hope she keep realizing her position and she is in service (not customer or boss position) I accept her good change and I am OK, now.

Worst customer service out of all the dealerships I’ve encountered. This place takes the fun out of car buying by a long shot. Take your business to an independent dealership like Sterling BMW for a hassle free experience.

everything was fine until they lost my keys when i was retrieving my vehicle, and had me standing outside for an hour before anyone approached me or told me what was going on during the process.

they fixed my son aux port, I have taken it to another BMW place but they couldn't fix it

Worst customer service out of all the dealerships I’ve encountered. This place takes the fun out of car buying by a long shot. Take your business to an independent dealership like Sterling BMW for a hassle free experience.

Great customer service! Kept me posted on my cars status. Thank you!

First positive experience with a bmw dealership. Finally after switching from Crevier Santa Ana, to Savage Ontario, I now finally receive customer service that is basically the complete opposite of what I have been receiving for the 2 years I’ve had my 428 & 535. Ashlyn actually cares about her customers and not to mention their vehicles. I’m extremely impressed with her professionalism, knowledge & overall dynamic ability to create a relationship with her clients. She helped me get what would have cost me $7,000 in repairs done at the dealer under my CPO warranty with zero hassle, actually there were repairs done that I could not have addressed myself meaning even the mechanics of Buena Park actually cares to inspect my car extensively. Crevier’s cpo manager blatantly disrespected my father who is confined to a wheel chair along with other extremely disrespectful behaviors directed towards my family. Savage BMW tried pulling some shady stuff on my 535i & denier all the issues I specified before my warranty went out & low and behold those problems were conclusive 2 weeks after my warranty while attempting to charge me 100% of the cost. Amongst many more horrible experiences I’ve had with BMW, ashlyn has restored my faith in bringing my car in to a bmw dealership, Buena Park & nowhere else for me. Please save yourself the trouble of going anywhere or to anyone other than Ashlyn. She’s the best.

The manger we dealt with lacks a lot of curtsey I was about to cancel the deal because of his aatitude I completed the deal and bought the car just becuse the sales man was very nice

My experience with the sales person Tai was good, Until there were issues with the after sale service. The management team needs some customer service training. When making the deal Almeera first promised me they fix something and then changed her mind When she realize that the car was reduced by a couple thousand dollars. So I agreed to pay cost to get a blemish on the car fixed. After I picked it up I noticed a lot of swirl marks on the panels that they fixed so I tried more than once to get a hold of a manager, Almeera never called me back, Veronica her manager never called so I proceeded to calling BMW corporate offices, and still never got a response!!I was in contact with the sales guy but after I picked up my vehicle from service and sent Tai the pictures of the vehicle Not even he proceeded to take care of the situation. I guess I just thought with the Luxury dealership I would get better customer service. I feel that once the car was sold, they felt they were done with making sure I was completely satisfied. I have since taken the vehicle to a professional detailer, and they said they did a terrible job of buffing the panels out, so I have to pay another $125 to get it done correct. It is a shame because I went to the dealership for a jeep and ended up with the BMW so the first part of the experience was great, is wasn't until after there were issues that’s where the dealership lacks.If they would have contacted me and maybe showed some concern it could have changed the whole situation but they failed to even return a call! I also called AutoNation’s headquarters and left a message and no one called back!

My experience with the sales person Tai was good, Until there were issues with the after sale service. The management team needs some customer service training. When making the deal Almeera first promised me they fix something and then changed her mind When she realize that the car was reduced by a couple thousand dollars. So I agreed to pay cost to get a blemish on the car fixed. After I picked it up I noticed a lot of swirl marks on the panels that they fixed so I tried more than once to get a hold of a manager, Almeera never called me back, Veronica her manager never called so I proceeded to calling BMW corporate offices, and still never got a response!!I was in contact with the sales guy but after I picked up my vehicle from service and sent Tai the pictures of the vehicle Not even he proceeded to take care of the situation. I guess I just thought with the Luxury dealership I would get better customer service. I feel that once the car was sold, they felt they were done with making sure I was completely satisfied. I have since taken the vehicle to a professional detailer, and they said they did a terrible job of buffing the panels out, so I have to pay another $125 to get it done correct. It is a shame because I went to the dealership for a jeep and ended up with the BMW so the first part of the experience was great, is wasn't until after there were issues that?s where the dealership lacks.If they would have contacted me and maybe showed some concern it could have changed the whole situation but they failed to even return a call! I also called AutoNation?s headquarters and left a message and no one called back!

Great service!!!

I had nothing but terrible experiences since Shelly BMW sold their dealership to now called BMW of Buena Park. You would think if a dealership company purchases another dealership company that they would honor fully my existing extended warranty. Since this transition I had to pay twice a deductible for service on my car when clearly states I have none. I never paid for any deductible prior to this. All I get is the run around no one can give me a solid answer or proof why I have to pay one now. The Service Advisors I dealt with weren't helpful unless I push them to make calls so I can try to get an answers which ended up no where. Even after a was force to pay the deductible and knowing I was livid. They had the audacity to say: “make sure you give good marks on the survey so it doesn’t reflect on us “. Very nervy and pathetic business practice. After this sub-par service I will take my business else where .

I did not have a horrible experience but I was hoping for a better customer service, my annual standard checkup was completed successfully but i waited a long time (as they told me to) even though I had an appointment and i would have waited even longer if I did not act and ask for my assigned service agent who had no idea that I was waiting. I was told that I have an complementary car wash but my car was in the worst shape when I picked it up. I can say that I was disappointed and I had better experiences with other car dealers in the past.

Beware of this dealership. The finance department is very shady. They play dirty games during the car buying process. They run your credit report multiple times and keep demanding more and more documents. My Fico is 882 but they kept asking me for and more things even after the deal was over and the contract was signed. Their intimidating harassment made the pleasure of buying a lovely car very sour. There are better dealerships to shop at. After I signed the lease documents I had to go home without my car. I was told my car needed software update and the dealership didn't give me a loaner instead. It is ridiculous I started paying for my lease without having my car. I had a very bad experience.

Buying experience was great! They have many cars in stock.

The Price was good and as advertised, there really was no hidden prices on the vehicle but that left little room to negotiate. The original sales person was selling a more expensive car and he putted me over to another sales person then I was given to a third. Once we sorted all that all it was the usual “how much do you eat to pay” routine. Then all that was finalized, and after 4.5 hours of being there I was given the car and the complementary wash given has the quality of a complementary wash.

Wael was a great sales associate. He was very courteous and professional. I never felt like he was pressuring me to purchase anything, which made me more inclined to purchase with him. I would most certainly recommend a friend to come purchase a car with Wael at BMW Buena Park! A nice dealership is half the battle, the other half is finding a nice sales associate!

Our salesperson Brandon is the Best! He is very friendly snd gave us a great deal! Also our finance manger Nick is fantastic.

Wael was a great sales associate. He was very courteous and professional. I never felt like he was pressuring me to purchase anything, which made me more inclined to purchase with him. I would most certainly recommend a friend to come purchase a car with Wael at BMW Buena Park! A nice dealership is half the battle, the other half is finding a nice sales associate!

Sales Representative KHURRAM who helps me getting my vehicle was extremely courteous and professional. He spent so much time with back n for test driving different series just to make me choose right vehicle. I appreciate all his patience. However FINANCE department Representative NICK NGUYEN needs to learn some Manners and how to Communicate with Customers. Absolutely WORST finance manager ever I had dealt with. I have bought numerous vehicles in past years as I keep vehicle only for a year. I had planned to buy full maintenance coverage as I always do just cause of this guy Nick I just wanted to finish signing my paperwork and get out from his office.

My experience at BMW Buena Park was phenomenal! The sales team was attentive and truly earned my business. Tai, my sales person, was exceptional. The primary reason I chose this location and ultimately leased a vehicle was due to his helpfulness over the phone prior to going in to view their selection. Great experience overall!

My brother told me about this dealer customer service is GREAT !!! I love the way they treat me here even if my car is a bit old , they still treat it with the same respect as if it were a new car

Amazing! Basel my salesman and Zev my finance guy were helpful beyond what I could imagine. They helped me the entire way without pressuring me, they got me financing at a lower rate than I expected. Both were extremely professional and patient. I have never had such a good experience buying a car. BMW has earned a customer for life! I will be telling my friends about this.

Provided Great Service and a Great Environment, these guys made everything so smooth.

I made an appointment last minute and they were able to accommodate me. When i was on site everybody was courteous. My service Advisor was Ashlin. She was awesome. She explained everything to me. Gave me a timeframe and they delivered.

Not only did I have my car serviced but I bought a part for my front fog light cover and the service dept put it on for me .

I made an appointment last minute and they were able to accommodate me. When i was on site everybody was courteous. My service Advisor was Ashlin. She was awesome. She explained everything to me. Gave me a timeframe and they delivered.

While I love BMW because their cars are really cool, this is probably the worst BMW dealership I know. When I went without my father, their salespeople ignored us, most likely because they didn't consider us serious buyers due to the lack of my dad.😐😤

Do not buy anything from here. Please be aware that these guys are crooks and will say and do anything to sell the vehicle. And will not follow through on their promises after the vehicle has been sold to you. Again I was promised they would give me my floor mats after I purchased the vehicle. It's been 2 month's now and I keep getting tossed around from one manager to another. Extremely unprofessional dealer and business practices. Take your business elsewhere. Somewhere were they actually care and follow through on their promises. I didn't just purchase an old vehicle I purchased a 2019 vehicle.... Worst customer service ever.

Everytime I bring my car into this dealership something else goes wrong with the car when I get it back. I'm currently stranded in an airport parking lot because BMW cant adequately fix my car.

We had an appointment to have the car service and a full detail. They told us that it will take about 5 hours to get everything done. Our appointment was for 11:30 am. We got there 15 minutes early and they told us to wait we waited until 11:45 until we decided to ask if the person that was supposed to help us knew we were there. The person that was supposed to help us was helping other customers that just walk in. Then why make an appointment if they are going to help the walk in first. If I didn?t ask the service advisor would have never help me or knew I was there. After that the service advisor took my car and said it will be ready in 5 hours. Then the service advisor text me at 2:00 pm to let me know that they couldn?t do the detail of the car because they needed more time and I needed to reschedule. How much longer than 3 or 4 hours would it take to do the detail and then why make an appointment for both service and detail if at the end they can?t even deliver or finish what they said it will take. They should have told me that from the beginning and I would have plan my only day off to do all my errands. It is bad customer service.

Vanessa is such a Lovely sales Rep 👍👍Full attention to what were in need for and want. There's so much to choose from here. Great selection

Brought my car in at 12pm they told me it would take about 2 hours for the oil change .After 2 and a half hours had past I gave them a call they told me they would give me a call back and never got back to me. So I went back to the dealer to ask what’s taking long and they said they were checking a check engine light that they had reviewed before. They didn’t change a thing just made we waste another hour for them to tell me something I already know. It was a waste of time. They should of called me to notify me that they were going to review the check engine instead of making me wait longer. Very unprofessional left the dealership at 4:30 worst experience I had at a dealership.

Worst BMW dealer in the southern California.

Ashly was super helpful and explained everything very well and clear.

Was leased a new car that ended up back at the dealership days later for repairs. Very unhappy. Can't comment on quality of repairs as I have not got the car back.

Worst place to bring your for for any work ... their customer service is very un professional... not stick with their words or work ... the service was way much better when it was owned by Shelly ...their staff was more professional and well known of all the customers ... bmw of Buena Park is worst I wish if I have an option to give them negative star I would have given them...

Ricky was extremely nice and helpful. I was very pleased with the ease of bringing my car in and picking it up.

Terrible wait time for service. Almost 4 hours I waited.

Excellent Service from the start to end!

It was a very pleasurable experience purchasing from the dealership.

Ricky was very nice and helpful. He made the process of dropping my car off and picking it up painless.

Dealer was Limda Jeon She had fluent knowledge about x5 She was very helpful to choice vehicle what Ineed options She was very kindly

Wonderful service

Great service at every visit service completed exactly as promised on time

Made appointment a week prior to purchase car at the end of my three year lease. Advised in advance we intended to write a check for balance and nothing had been done in advance. We were in ten days before end of lease and it took THREE HOURS TO PROCESS PAPERWORK. They were not that busy. Different attitude now BUENA PARK, lived SHELLY.

Great experience, recommend! The sales person is professional and friendly.

Took in my BMW M4 for a warranty window replacement switch and was helped by Service adviser Scott. 1st off he tried to sell me on an warranty transfer that he claimed I can get from the previous owner for $700 that would cover air filter and brakes. I thought okay I need brakes anyways and told him I would buy it if they replaced the brakes today. Then he said that they would have to be worn to a specific amount to be considered for replacement. NO guarantees so I respectfully declined. I noticed he was upset. He then he told me that if I buy it that it would then cover my window switch. I was like Really wow?! That's covered anyways from BMW's bumber to bumper warranty! Long story short... He took in my car called me the next day to come and that it was ready. I get there to pick up my car and he then tells me the window switch was pressed to hard and wasn't covered under warranty and it would cost me $200 to fix it. At the point I asked to speak to the shop foreman and instead he called what seem to be another service adviser that came pretended to be the shop foreman and literally clipped and pushed the switch back on it's retainer bezel. Fixed in 1 minute!! He then told me they usually don't do this but just did it for me as a customer satisfaction. LIES!! These people are crooks and trying to take advantage of anyone they can. Be VERY careful bringing your car for service here!! I'm also contacting BMW on this.

Took in my BMW M4 for a warranty window replacement switch and was helped by Service adviser Scott. 1st off he tried to sell me on an warranty transfer that he claimed I can get from the previous owner for $700 that would cover air filter and brakes. I thought okay I need brakes anyways and told him I would buy it if they replaced the brakes today. Then he said that they would have to be worn to a specific amount to be considered for replacement. NO guarantees so I respectfully declined. I noticed he was upset. He then he told me that if I buy it that it would then cover my window switch. I was like Really wow?! That's covered anyways from BMW's bumber to bumper warranty! Long story short... He took in my car called me the next day to come and that it was ready. I get there to pick up my car and he then tells me the window switch was pressed to hard and wasn't covered under warranty and it would cost me $200 to fix it. At the point I asked to speak to the shop foreman and instead he called what seem to be another service adviser that came pretended to be the shop foreman and literally clipped and pushed the switch back on it's retainer bezel. Fixed in 1 minute!! He then told me they usually don't do this but just did it for me as a customer satisfaction. LIES!! These people are crooks and trying to take advantage of anyone they can. Be VERY careful bringing your car for service here!! I'm also contacting BMW on this.

Ricky in the service department was amazing and truly took great care of me! I purchased my used 2011 328i from Long Beach BMW last November, and the check engine light came on literally the night I drove it home. I took my car back twice, both times getting the runaround and no one explaining to me what was wrong with my vehicle. They even went as far as to try and charge me nearly $2k to replace spark plugs and injectors that I did NOT approve of, nor ask for. As soon as I called Buena Park BMW, Ricky asked for all of my info and said there might be an extended warranty on my vehicle, even though I bought it used. He did his research and in fact found out that it was! I needed a new PCV and a new O2 sensor (easily a $1500-$2000 replacement job). He got me in the next morning, and I had my car back all fixed and washed 3 days later, and it didn’t cost me anything! If Ricky hadn’t taken the time to see if my issue was under warranty, I’d have spent a huge chunk of money! Huge thanks to BMW Buena Park, Ricky Roman, and the guys in the service shop that fixed my car! You guys are awesome, and I now feel confident that I can drive my newborn around in this car safely when she’s born in a few weeks!

Basel is the best sell man i ever meet this is my 4th BMW i bought from BMW Buena Park. Nick Nguyen is 5star finance he help us every time we get the car. I lived in AZ but because Nick always makes things done fast and easy that why i have to buy in California from BMW of Buena Park. Thanks Nick again and Basel

Very good dealership. All the workers are nice and ask if you need help. The service advisor Ashlin is so nice and sweet and down to earth and will help you with whatever you need while giving a big smile

No issues to report. The service was completed as promised.

Great experience, Scott Lock was extremely helpful.

Don’t not buy here. They sold me a car that had issues and sold me wrong warranty and change the contract after next day and made me sign a new contractor.. stay away.. scammers.

This is one of the most unprofessional Dealerships I have ever had. I returned my leased car in the middle of April and purchased a used car from the dealer. At the end of the purchase, the dealer tells me they only have 1 key so I have to pay out of pocket for the second key. The dealer never mentioned this during the sale. After that was done, the dealer told me they cannot mount the rear license plate because there screws were not in place. Since the lease turn in associate was not available, they told me he will contact me tomorrow regarding finalizing my paperwork first thing in the morning. The next morning, I did not receive any calls from the dealership. In the late afternoon, I had to make 3 calls to finally connect me to someone that was willing to help. He could not find the key or the paperwork to my car. He called me back an hour later and said I have to go to the dealership again to fill out the paperwork. I asked them to go to me since I had previously told them I was leaving to travel out of state for work. The dealer met me up at my house and the paperwork was finished. I left 2 messages with the Sales Manager and was never given a call back. Or so I thought... A week later they said there was a problem with the loan and I had to re-do the paperwork. I told the Finance manager my issues with the dealership and she promised she would have the Sales Manager call me back. The Sales manager never called me back so I followed up with the Finance manager and she assured me they would call me back. The dealer met me up again and finished my paperwork. Fast forward 3 weeks later, BMW FS said they never received my check for the lease termination although it was cashed 3 weeks ago. I called the dealership and 5 hours later they emailed me and said "I just got the reply from buss office that they submitted for the check It will be processed and mailed and in few days bmw will have the money" Why am I constantly having to do the legwork for the dealer? Why is the sales manager not returning my call? I will never shop at Auto Nation again. They have deceptive sales tactics and have the worst customer service I have ever experienced in my entire life.

Miguel Hernandez is one of the best internet sales person ever! He made my process simple as possible for us. We found the car we wanted on cars.com, they were about 2 hours away from us. He did our credit app online and had everything ready for us when we got there. Test drove the car, asked for few addons and we were in finance. Whole team is transparent and honest! Amazing job guys!

This is one of the most unprofessional Dealerships I have ever had. I returned my leased car in the middle of April and purchased a used car from the dealer. At the end of the purchase, the dealer tells me they only have 1 key so I have to pay out of pocket for the second key. The dealer never mentioned this during the sale. After that was done, the dealer told me they cannot mount the rear license plate because there screws were not in place. Since the lease turn in associate was not available, they told me he will contact me tomorrow regarding finalizing my paperwork first thing in the morning. The next morning, I did not receive any calls from the dealership. In the late afternoon, I had to make 3 calls to finally connect me to someone that was willing to help. He could not find the key or the paperwork to my car. He called me back an hour later and said I have to go to the dealership again to fill out the paperwork. I asked them to go to me since I had previously told them I was leaving to travel out of state for work. The dealer met me up at my house and the paperwork was finished. I left 2 messages with the Sales Manager and was never given a call back. Or so I thought... A week later they said there was a problem with the loan and I had to re-do the paperwork. I told the Finance manager my issues with the dealership and she promised she would have the Sales Manager call me back. The Sales manager never called me back so I followed up with the Finance manager and she assured me they would call me back. The dealer met me up again and finished my paperwork. Fast forward 3 weeks later, BMW FS said they never received my check for the lease termination although it was cashed 3 weeks ago. I called the dealership and 5 hours later they emailed me and said "I just got the reply from buss office that they submitted for the check It will be processed and mailed and in few days bmw will have the money" Why am I constantly having to do the legwork for the dealer? Why is the sales manager not returning my call? I will never shop at Auto Nation again. They have deceptive sales tactics and have the worst customer service I have ever experienced in my entire life.

Rep did an excellent job Wael Elassal - he was helpful - informative & a tremendous pleasure....Only complaint the actual purchase/finance part of transaction too entirely too long

Sales rep and manager were very helpful in pricing and applying cash bonuses, although I had to inquire about specific manufacturer rebates otherwise I believe they would not have been made available to me. I scheduled an appointment to drive a 530e with the agreement the car would be charged and ready when I arrived but it was not. We wasted 45 minutes trying to find a charged car, ultimately doing some paperwork while the car was charging. It then took nearly 2 hours to speak with the finance rep. Our total time at the dealership was nearly 6 hours to buy a car I had already negotiated the price and had filled out credit application and trade-in appraisal forms online supposedly to speed up the process. I'm happy with my purchase and how I was treated personally, but the amount of time to get through the process was frustrating.

Went in for routine maintenance. I did not have an appointment but was able to get my car serviced anyway. I was greeted by several people with smiles and courtesy from the time I got there. I opted to get a ride home while they worked on my car. The driver was very nice and took me right to my door. Also when my car was ready he came and took me back. All in all it was a good experience and I am so grateful. My car runs like a dream now.

I wanted BMW 430i GranCoupe and my sales person, Linda Jeon at Buena Park BMW gave me a best deal ever. I am enjoying driving BMW~~

Don't expect a typical BMW service from this dealership. very unorganized, no loaner car (even though they had plenty available), pick and drop off shuttle are late or not available. I had to call them 3-4 times to get an update and schedule a pick up transfer to the dealership. I would not recommend them.

Very unorganized, no loaner car (even though they had plenty available), pick-up and drop off often delayed or not available.

Love this BMW location so much! Hemat Youssef, is the ONLY person I deal with here. he takes care of me every time and has been doing so for years. He gets it DONE!!!!!!!! My family and friends all love this location because of him and his exceptional service provided every time.

Love this BMW location so much! Hemat Youssef, is the ONLY person I deal with here. he takes care of me every time and has been doing so for years. He gets it DONE!!!!!!!! My family and friends all love this location because of him and his exceptional service provided every time. PS. Satellite radio signal needs to be sent ASAP :-)

Staff friendly. But had to wait 20 minutes after scheduled appointment time before being called. Appointment was for 10:30 a.m. and car wasn't ready until about 1:30 p.m.

Wael Elassal was our client advisor. He was great, friendly and professional . Nick Nguyen was also wonderful. Enjoyed our purchase experience.

Great customer service from start to finish! Thank you.

The buying experience was fast and easy and the deal was finalized before going to the dealership. Sales Manager Veronica gave me a very good deal. Jalal was very responsive and helpful for the entire buying process.

Had 7am appointment and I was there right when they opened the gate. Just a simple oil change and didn't get my car back til 3.5 hours later. Being one of the first cars in is no excuse for the delay. Waited patiently til promised time and then some. Finally checked with advisor and told it was almost done and would be washed and ready to go soon. Noticed a car similar to mine was just sitting outside, but didn't think much cuz it was being washed and of course all the cars there look similar. So finally after 3.5 hours, my car is ready, washed and brought out for me to take home. Unfortunately, it's not my car! Goes back in, looks for my car and it turns the car I saw was my car just sitting there for however long and unwashed. In a bit of a hurry at that point, so just left with my unwashed car.

Very nice customer service. Brandon went through what the vehicle is all about and gave us the best possible price on the car. Really enjoy the vehicle and looking forward to purchase others cars from him.

My experience was great at BMW of Buena Park! Samantha was extremely helpful in finding us a pre-owned X1 for our family. Every step with the process of buying a car was done with care and attentiveness by Ilona. This is the second time I have purchased a BMW from that dealer and they never disappoint. However, the only issue I had was that I didn't receive a second key for my car when I purchased the car. It was explained to me that because it wasn't a CPO, I wouldn't receive a second key. If you are buying a BMW, I would never expect that to happen. I think that should be corrected at the corporate level. Having said that, it would not deter me from purchasing a car from them.

Like to thank Ashlin for helping me with my car and getting it out the shop sooner than expected. I would definitely go back and see her again.

After having a bad experience at another dealer, I decided to try Buena Park BMW. I was pleasantly surprised at how professional they were and how kindly I was treated. I will definitely come back for future service.

Quick, friendly, and courteous service. I will return to this dealership for service.

Quick, friendly, and courteous service. I will return to this dealership for service.

Was told car ready in 3 days took a week and a half. Salesmen did poor follow up. Used really busy excuse. When told car was ready gas tank empty. Called salesman Vic back and got no return phone call.

Fast, don?t have to negotiate,I hope it will happen to everyone

Update from the last comment regarding their ridiculous service and charge for "Diagnostics fee" from the parking sensor falling off. The manager posted a comment telling me to contact them and I did. I explained my situation for the unnecessary Diagnostics fee that they charged for basically doing nothing and about the unpleasant response from the service person. He told me he would look into the issue and will do everything to resolve the issue but he has not returned my call for over a month now. Be careful this BMW has terrible service and will charge you for doing absolutely nothing. (They also will give you terrible attitude in doing so)

Great selection of pre-owned vehicles. Very good service

When I first my service advisor Linda T. , I was welcomed with a great attitude. I felt that she truly cared about ensuring all my concerns about my vehicle were taken care of. Due to Linda’s kindness, I feel comfortable bringing my vehicle to this location because of her great customer service skills.

When I first my service advisor Linda T. , I was welcomed with a great attitude. I felt that she truly cared about ensuring all my concerns about my vehicle were taken care of. Due to Linda?s kindness, I feel comfortable bringing my vehicle to this location because of her great customer service skills.

Very professional work was done on time as promised.

First time I drive BMW. Internal look is great but the car's engine is a little bit noisier than I thought. In term of luxury brand your customer service is so bad. Can not compete with Lexus brand which I used to own a vehicle and experience with. I bought a used car with an agreement that the dealer responds to fix the car's front bumper and the cup holder. A sale guy passed me to a service guy when I called a day later for the fix which wrote in the agreement. I called a service guy and a week later I brought my car in as scheduled then he said I need to leave my car at a dealer for few days (no specific how many days) and said since they had no loaner vehicle available, I might rent a car of wait for when there is a loaner vehicle available they will call me up. I decided to go home and wait for a loaner vehicle. Since then ( probably 2 weeks) I tried to text and call service guy 5,6 times but there was only one time he picked up the phone and told me to hang up and he would check and call me right back but it has been a week or never. He never respond to my texts. I used to drive Lexus and when I brought my car in they always gave me a loaner vehicle when the car in their dealer for longer one day service. I am wondering a world wide brand name such as BMW could not find a loaner vehicle for customer in 3 weeks?

I purchased the car for my wife couple of years ago, she hardly uses it, but always complained that on starting it in the morning there would be white smoke, last year on the service schedule we stated the problem but the company was not able to duplicate it. We had the same issues at home. When we received the seat safety, we again took the car and stated the complaint, fortunately this time Andrew was able to get the technician to find the problem. Finally the Wife is happy and Thank you BMW.

I was really happy when they brought down the price, but felt very pressured to buy the additional warranties for $15,000. Which increased my monthly payment over $900

sales man is very nice and help me a lot. Also I love BMW.I WILL RECOMMEND MY FRIEND TOO.

Outstanding customer service friendly and fun.We brought are family and they have a children's a corner,my daughter loved,And Samantha Hernandez's was great from greating us on the phone to helping us driveing out are new Car she was Amazing professional and Honest she didn't mind my daughter being a little energetic... Don't let me forget the staff all we saw were smiles and friendly hellos they were all willing to help thank you everyone Great Experience

Perfect experience, great customer service! No waiting, ready to go when I got there.

Great service. Customer Rep Ashlin was excellent.

Excellent service and professional people when buying the car

Good Service and very accommodating

Jalal helped me get into the car I wanted and worked with me and the team to get me out the door and completely satisified with my purchase. I would highly recommend BMW of Buena Park for their friendly staff and great service.

My name is Leon Nguyen. This is my first time leasing a BMW car in November 2018 it means my car is still under guarantied . My car VIN number is WBA7FOC55KGM24687. I have a really bad experience as a horrible with BMW customer service. On Monday morning, April, 8th, 2019 when I was on the way to the bank and my car had a problem with r&r air line. I called BMW Long Beach dealer where I leased the car and they told me to drive to BWM in Buena Park to get my car fixed. I was so scaring to drive the car because of the 2 front tires too low from the street and I had to drive very slowly to make sure that I won’t get an accident. When I dropped my car at Buena Park dealer and they didn’t have any available car for me to drive home also I told them to that I really need a car to drive to work. There was a guy from dealer drove me home after that. Later on, they called me and told me that I have to pay $995 to fixed my car. I told them that I didn’t want to pay it because my car is still under guarantied. They said that they don’t guaranty for that part. Then I called back BMW dealer in Long Beach to talk about it and they told me to bring my car to their place to get fixed. When I came to Buena Park to get my car and They made me to pay $189.12 for the inspection fee. How come I am your customer and they tried to get my money as much as they can? I am really got my mood down for a first time using an expensive BMW CAR. I’ve never ever have a bad issue like this before when I used Lexus or Mercedes. After I paid $189.12. Once again I drove to Long Beach BMW to fix my car in a nervous situation and when I got there they said that they couldn’t get my car fixed and I have to called the BMW head quater to talk about it. When the guy from head quater talk to the manager in Long Beach BMW and he said he couldn’t do it because my car was in Buena Park dealer in a process. Once again I have to drive my car home with a really bad mood. Now, I don’t have a car to drive to work. I don’t know why as a big brand as BMW has a really bad customer service like this. I feel really sad and regret to lease your car. Please have my car get fixed soon so I have a car drive as drive to work.i really appreciate your help. Thanks Leon Nguyen.

Too long time waiting. And no explain why it takes delay.Very bad service.

Took 3 hours to get it done oil change with appointment. Took 45 minutes to Sit down with service advisor

Ashlin did a great job, got me in and out door, and even got me a loaner car.

In service, too long time waiting for oil service. Also, I arrived at here11.15am ,but 12.40 PM enrolled in service.Very poor service.It is last time for sevice at here. Till now 3.20pm, I am still waiting for service.

I just had the scammiest experience with this dealership.. I saw a Mercedes GLE at their dealership on Tuesday, liked it, and said I'd be up on the weekend to buy it.... $48.9K When I called Saturday to confirm the car was still there, I was told it still was available, but now it will cost 54K SAME VEHICLE! Some story about how it became certified in the last 2 days....... 5K more! Yet nothing was done to it, as it had only 9000 miles on it. I called numerous times to speak to the general manager, yet he never called me back. DISGRACEFUL. BUYER BEWARE!

The whole experience was awesome!!

Non experienced car operation instructor, waste customers time and can not delivery the customer expectations.

Dealing with Jalal was very straight forward. No pressure of visiting dealership. Could work out deal over Internet and phone.

BMW of Buena Park privided excellent customer service and the best deals. I was extremely pleased with the quick and easy experience thanks to Hemat Youssef in sales and Chris Gamboa in finance. I drove 60 miles to do business with BMW of Buena Park and I have many years of loyalty with Hemat Youssef in sales.

This dealership is a pleasant place to shop for vehicle, But be prepared to spend at least an hour or more signing paperwork after the deal is accepted. Always read and ask questions on what you sign before you sign documents.

Buena Park BMW made my leasing experience amazing I recommend dealership to anybody that's looking for a new BMW. Very knowledgeable and honest unfriendly

The dealership is non responsive very unfriendly and no customer service. The appointment was at 11 o?clock and they didn?t take the car in until 12 noon. What?s the point of making and appointment. The service agent was not familiar with the car navigation system she then told us genius will help you after service-we waited for genius guy to help us on navigation for an hour he didn?t show up so we left called the service manager and left a message we did not receive any call back from him. The worst dealership I have seen better dealership with less expensive cars. Sorry to say I would not recommend anyon.

First time at BMW of Buena Park, I will definitely go back. service was great. Brenda handled my car from beginning to end. Great communication all the way through.

Awesome! Service was quick and simple. Waiting time was enjoyable. Nice environment. Everyone was friendly

Good experience at BMW of Buena Park. From Sales person Yousif, Sales manager Uday to the Finance lady Ilona, they are all helpful and courteous.

Car buying needs to change. The haggle and hassle needs to be removed. A Buyer knows the car they want before they arrive and the only real questions are...Do you have it and how much?

Ashlin took care of my service. She was friendly and attentive. Service done in a reasonable amount of time.

Had a flat tire...Advisor was terrific in researching my warranty and getting it fixed

The worst BMW service department. Waste of time, unprofessional Head service manager. They don't respond to your massages. try to blame you for everything happened in the car. just pointing figures. eventually after 2 weeks , I got charged , waste my time, treated bad, never get my car fix, 3 times guessing my car problem and never give me anything certain. accusing me that I added outside influence to avoid fixing my car on warranty. rude head service manger and his director support him instead of helping the customer. they don't know nothing about customer service. and eventually give me my car back not fixed with more problem. my car is super dirty and scratch on my passenger side when they were parking it or something. I took pics and vid. and when I got back the head manger was at his manger room and then he walked outside to me saying we are not accept your car anymore and we will not fix anything and he asked the advisor to walk away. and all what I asked is at least fix the leakage that the cause. im really disappointed and it was a nightmare when the head service threating you over the phone to get the loaner (the car they gave me as courtesy ) or he will report me as steeling it to the police, that's the first time he contact me and called me to tell me they cant fix my car and they don't know the real reason. their service as so weak. they should shut down this department because in my believe they don't deserve to service BMW corporation. a regular mechanic with a 1000000000 time cheaper gave me more3 useful information about my car that they are.

Their service was terrible. They made me wait way too long after my car was ready to go. My car was NOT even washed.

I took my BMW for repair. Rep called me and asked to leave my car for a few more days due to part replacement not available. When, i was called to pick up my car. ..Advisor was absent, my car keys were missing and i waited long time until they found it...!! Need more improvement in the customer service side and be more efficient and more self detailed when it comes to servicing our cars.

I understand it was very busy at the service center, but the repair took almost 2 full days, and I couldn't get a solid ETA. If I had, I would have made arrangements to rent a car. Each time I called, the answer was "We will call you with an update", which did not really happen. My advisor didn't call me at the time he promised he would, and I had to call and text several times to finally get a text back. All in all, I got the repairs done, so I am happy with that aspect.

This was my first visit as Auto Nation. It was better organized with faster service. Scott did a great job

I would like to thank Linda Torres for her great customer services. Your customer service went on beyond of my expectations. All the question I asked she was knowledge and answered them to my satisfaction. She also provided timely and helpful advice regarding my 2015 BMW. Had my car in the shop the exact time she told me it would take and time to be picked up. I been to different dealerships around my area and it was worth driving the extra miles to get this exceptional service. Linda was extremely attentive, and she listened to all my concerns with a great deal of patience. This showed me that here at Shelly BMW in Buena Park,CA you care about your customer. Which is a critical requirement for me. She has a caring approach and she is a true professional. Please accept my gratitude towards her and your mechanic staff for their speedy and efficient services. I would especially like to commend Linda Torres for her professionalism and superlative skills. Again, I really appreciate the great SERVICE. Will recommend to all my friends. Thank you, Alma Sarabia

I received excellent service with no hassle buying experience

This would have been a five star review if not for two things. 1) The sales person we were dealing with via phone and email passed us off to another sales rep when we arrived so that she could take on a bigger commission sale. Which, don't get me wrong, I understand but that doesn't make it right. On the bright side the gentleman we were passed off to was great! 2) We arrived with a financing pre-approval letter and down payment in hand but still ended up waiting hours for the finance department. However Ilona in finance was absolutely delightful!

Solid customer service. I took my vehicle in prior to my aftermarket warranty expiring and they made sure to comb through the entire vehicle to make sure my car was up to par prior to expiring. Car feels almost like the day I bought it and hope to get at least a few more years out of it before I upgrade. Linda (service rep) was excellent and kept me up to date. The loaner was fun to drive as well! ??

Veronica listened very closely to our needs and provided us with thy best option that addressed both budget and practical concerns. Vic also helped; he was very attentive and took steps to take care of details such as full tank of gas, installing license plate frames etc. before we had to ask. Good job!

Had an appointed on saturday at 10;30. Checked in and was told to wait at loby. Waited 45mins and not one adviser came to get me. Since i had to go somewhere by noon i talked to one of the adviser who walked passed me and was finally able to get serviced. Was assigned to Ashin and she was awesome. Great service and explained all the stuff pretty easy. However, i always hate going to buena park dealer for service. They are very slow and unorganized... waited shuttle for another 30 min after and was told they got no shuttle and doesnt know when it will be available.... seriously? Atleast know whats going on at your dealership... please.... and if i have not talked to the adviser walking by i probably wouldnt have gotten help because there was another man who was waiting like me for an hour....

The whole experience was easy. Lori was friendly and helpful. Thanks.

Jae Chung went above and above to help us with fixing our BMW. We willing definitely be back for all our service needs and when we buy another BMW, it’ll be from this dealership. Simply fantastic service and people.

Jae Chung was my service specialist and he was amazing. He was the most helpful person I've ever met. He was very accommodating and did everything he could to fix my BMW and keep the cost low. When the wait to fix my car was too long, I was allowed a courtesy vehicle. Outstanding customer service. I will definitely take my BMW back here if I need anything and will buy my next BMW from here.

The best dealer and Sevice dealer I’ve delt with. Got my car running the first time around and in 2 days. I took my car to a mom and pops shop in Fullerton and they couldn’t fix it in 3 weeks! Thank you Autonation of Buena Park Bmw for having a Great service team and Great Parts Guy Marcelo to get my car working correctly!!!

I came to Shelly BMW for car maintenance. The appointment process was easy to make and the employee on the phone suggested I make my appointment early so I wouldn't have to wait long. I was the first one to arrive on the day of my appointment and everything was taken care of quickly. Ashlin, my advisor took care of the paper work promptly and called me when my car was done at the end of the day. She has such a bright personality. I loved working with her! I also had a loaner on request and I had forgotten my license. They were able to hold a car for me and I got my loaner that afternoon. All the employees that I have encountered at Shelly BMW have been excellent. I am looking forward to continue doing business here. Thank you!

Long story short, I bought a used convertible. Beautiful car but the interior part of the roof was loose , they had told me they would take care of it no problem. I’ve had to reach out and look for them twice to get some type of update on when it would be fixed. I still have no clue when that’s going to happen. Basically, they talk a big game to get the same but afterwards their services aren’t all that great.

Everyone was very helpful with the purchase of my new vehicle.

Omg!!! Lori is amazing:) I called her from over 2,000 miles away to get a car and she walked me through the entire process like a professional. She answered all my text messages in minutes. She answered all my questions and never ever got irritated when I bugged her in a daily basis lol. I would recommend anyone to buy a car from her. Such an amazing experience!! Love you Lori and my new car;)

I brought my car for oil change and engine light was on ... they said it will take 4 to 5 hours to diagnose . So I decided to leave the car for the next day so they won’t be so in hurry .. and it took two days I didn’t get a call so I finally called them ... after I talked to Ashley she told me my representative name Israel is off nothing she can do ??? Seriously ???and she was very rude bec I ask her when my car will be done and she ans I have to wait for Israel to come in on Monday ... really seriously so if your representative is off then Business is off too??? Then I ask if I can have a car in exchange for waiting and she ans in a very rude tone no!!!!!!!!!! My gosh I’m paying for a very expensive car and this is what I get really ??? I won’t suggest you to bring your car for service

My experience was fast and knowledgeable customer service.

Fantastic service! Everyone was very knowledgeable and helpful and they found the exact car we were looking for. We were able to complete all of the required paperwork in a very reasonable amount of time.

I had been to a few different dealerships before I reached out to internet sales at Buena Park BMW, they contacted me and provided the most convenient and transparent process I have seen to date. I had purchased my last 2 BMW's somewhere else, but I am now a new loyal customer to this dealership; they have an amazing team from sales, management, to finance, all very courteous and professional, and they gave me a great deal! If your considering a new BMW, give them a shot at earning your business, they'll take care of you..

Junk dealer service It took me 3 hours to make reservations, request only oil change services and get my car back.

Good customer service and repairs. Need to improve in communication with customer.

I would say I was 100% satisfied with Ashlin polatyan’s customer Service. She is one of the most sweetest, helpful, and amazing people. Thank you

Great Experience, Linda Torres, was of a great help and made the process so smooth

Worst experience ever! Waited two hours for finance person to sign paperwork! Not enough personnel on a Saturday!!! A week later try calling the dealer late morning, no one answers, not even the front desk. Would not recommend this dealer!

The service department was an amazing experience from start to finish. Every employee made me feel comfortable and welcomed. I will be going back every time. 6 out of 5 stars for Linda and Mario!

My car has developed problems after my warranty expired. Not good in my book!

Saw the car I loved at a great price. I live about 3 hours away so I needed to make sure the car was what it appeared to be. I got in contact with the dealership and Oscar was my salesman. He was kind enough to take pictures of the car and send them to me. There were pictures on the internet but I was not able to zoom in on those. After feeling confident about the car, I made the trip over there and was not disappointed! Staff was great, the place was professional and there were sooo many beautiful cars. Kudos to Monica for keeping her word and to Oscar for changing the salesman stereo type in my eyes. When I'm ready to make another vehicle purchase, I will definitely be contacting Oscar again.

Well reception and attentive to the customer. The representative had a focused discussion

I had an appointment and had told them I’d be waiting but my basic service took 4 hours. When the finally finished and we’re going to bring the car out it never showed. When I asked they said oh if I could wait another 20 minutes they were going to wash it. I said no!!!

My Service Writer was awesome, he did what he said he had to do and delivered my Freshly washed car to the Service Drive. - Exceeded my expectation

Made appointment to have car diagnosed to see why it was having trouble starting in the morning...idled rough and check engine light came on. They had my car two weeks, charged me $1,000+ to fix and the very next day, car had the exact same problem. What did they do for the $1,000? I'd never take my car back there again.

“ No Hassle! ” After reviewing several makes of cars . I once decided on a BMW X1. I wanted a car that was small and efficient, Vic was courteous and very helpful in the buying process. I will use this dealership again.

Great experience here. Quick and easy process. Everyone was so helpful.

El servicio es excelente, te atienden como te merecen, si buscan un buen trato en Español busquen a Oscar.

The buying process took way way way longer than expected. To make matters worse, the vehicle was failed to be inspected and had defective brakes. Had to bring in for service less than 1 day of drive time. Unbelievable. The only positive experience is that Lori my sales rep was very pleasant to deal with and Israel my service rep is awesome at what he does. Without them 2 I'd give this place "0" stars.

I have been a customer for a long time, servicing my 4 BMW's here, this time I was not happy about the service I got, they didn't fix the vibration I'm getting from my front brakes, they say is not to the minimum and the warranty won't cover it and the car is safe to drive, but the car shakes a lot and does not feel safe, I drive in the snow and it is kind of scary. I bought this car from an Auto nation at Cerritos only 3 or 4 months ago...

I received a total satisfactory customer service experience at this BMW dealership as always. Thank you Ashlin Polatyan for all your help!

Buying my car was a great experience however when I went to get it serviced the customer service was below satisfactory. The service manager was rude, did not communicate when my car was ready and ask me no questions about my car.

I received a total satisfactory customer service experience at this BMW dealership as always. Thank you Ashlin Polatyan for all your help!

The customer service was top notch and really appreciate their assistance in my needs, Unfortunately, the reality of the end services (outside of the rep helping me) were a bit disappointing. My car needed a new battery, so they gave me a quote for amount for a certain battery that came with a lifetime warranty. This should have taken 2-3 hrs tops but they had to keep my car over night because they didn't have the battery in stock. No worries, it happens. But then they realized the battery they were trying to put in my car was the wrong battery for my car, I am not sure how an autoshop that specialized exclusively in BMWs makes that mistake, but okay fine, maybe it was overlooked. The problem came when the battery my car is supposed to have costed me MORE than my quote by a significant amount and included a 2 year dealership warranty. Additionally they "washed" my car. It was fine in some spots but it seemed like a kid could have done a better job, and they left trash in my car. Maybe I am being a bit hard on them, but when BMW touts world class service and tells me what to expect, I expect that bar to be met It was not.

Mark Caudillo provides excellent customer service.

They were really helpful

I purchased a (DIRTY) used 2007 Ford pickup truck. I've called your dealership for help and/or concerns many times after purchase. Your phone system is one of the worst I've dealt with. I've also sent email to Baltazar in financing without a response. This is after he specifically told me his preference for communication in email. It' appears that once the sale was made, little or no attention is paid to the customer. I purchased the truck on November 30th. Today, December 19th I received a phone call from "Billy" in finance telling me that the deal fell through unless I come up with an additional downpayment in the amount of $1,000. This is ridiculous! Every one was polite during my 2 days of negotiation. It appears that the courtesy disappears once the sale is made. In other words, "after sale attention" to customers does not exist. Perhaps if I had spent $35,000 on a new BMW things would have been different. I received an email asking me to participate in a survey or call the Dealership if I am not completely satisfied. I called the number and the RECORDED answering system just continued to cycle through options and never connected me to the proper person to express my dis-satisfaction. The recording suggested that I remain on the line to connect with an operator. No one ever picked up the phone. The recording just kept cycling.

I'm a little puzzled why I should need to sit around for 20 minutes to pick up my car when my service rep is sitting at his desk with noone there and the keys sitting thete.

I was very satisfied on the service for my Car very professional

Had a great experience at BMW of Buena Park. My service advisor Jae Chung was a pleasure to deal with. He really made me the experience a memorable one! Thanks Jae!

BMW of Buena Park is a remarkable dealership that truly goes the extra mile above and beyond most other dealerships. They have an excellent team of salespeople and finance managers who can work with you on finding your dream BMW within your budget. While other places usually hold back on valuable information with respect to offers and promotions, BMW of Buena Park will tirelessly search to find anything they can to help you meet your needs. They are people who value their word and respect your time. Nothing but high praise to Josue/Bianca/Ceja who helped me remember why my family and I have been loyal BMW owners for the past 25+ years (now with our 4th BMW purchase to carry on the tradition)! The team here is top notch, with 5-Star people who make BMW of Buena Park lucky to have them. I have yet to find any other BMW dealership that can offer the level of customer service, vehicle selection and rock bottom prices like BMW of Buena Park. Give them a try to be pleasantly surprised and maybe even hooked for life!

Excellent service by Hemet and Iliana, everyone was professional and great customer service experience.

My car needed to be serviced so I made an appointment at BMW of Buena Park since it’s the closest BMW dealership to my house. My appointment was scheduled for Monday 12/3 at 3 pm and I checked my car in at about 2:50 pm. I noticed the waiting room was full so I sat patiently until an advisor was ready to see me. Time was passing, about 45 minutes to be exact, and my name has yet to be called. I walked up to the counter to ask what the delay was and they apologized and got an advisor to help me right away. I was finally able to sign all the paper work and was told it would take 2 hours for my car to be serviced. Prior to coming in, the lady I made my appointment with told me I would be given a loaner car. By the time I was seen by the the advisor it was already 4 pm, an hour after my scheduled appointment, and he told me there were no more loaner cars available. I find that impossible because I saw plenty of loaner cars that were returned on the lot. Aside from those problems, the exterior of my car was supposed to be washed. When my car was done, there was still dirt all around my car and the front and back windshields had dried up marks left on them. My time was wasted going to this dealership and so was my money since I’m paying for the services and they were unable to do a decent car wash and provide me with a loaner car. If you want good, quality service, take your BMW elsewhere.

First I got internet salesman, then when I arrived at the dealership I was referred to another salesman. I was told the car was not at dealership.....then after I bought the car and finished with the finance office, I never saw the salesman again to congratulate me nor to instruct on new vehicle!!!

Horrible customer service. Was told when I booked my appointment on the phone that it would it’s an hour but when I showed up at my appointment time, I was told it would be 2-3 hours instead. Then never heard back from service advisor after 3 hours so I came to check on car at hour 4 and was told car was done but had some more issues that needed attention. After agreeing to do service, was told it would be 2 hours and never heard back from service advisor again. Came to get car after 2 hours and was told it was almost ready which ended up being another hour wait. I wish they would have just been honest and asked me to leave the car all day. I wasted so much time going back and forth between the dealership and home. Such a waste of a day.

My advisor Brenda was very professional. I would recommend her to everyone I know for service.

Before they were called Shelly BMW, customer services used to be excellent but not it's poor.

Went in for a normal service and an issue with the TMP system. Gave details with pictures and verbally. The Tech did not seem to understand or look at the issue described; did not diagnose it. Recommended only option which was expensive and not necessarily called for. Would have given it five stars if I did not have to take matters in my own hands and work with the service manager to complete the service thoroughly, including proper diagnosis, communications and timely completion. Would have given zero star if the service manager had not stepped in to correct the issues.

Went in for two recalls, and service guy found that I also have gasket leak. They got BMW to aproove warranty service on the gasket so that was a big plus. Thank BMW of BP for that. But the reason for not good review are because when they drove my car to me, the car had oily spots all over the fender and door handle. They eventually washed after I showed the mess to my service adviser. Then came home and during my underwood inspection over the weekend I discovered that service missed putting back one of cabin air filter cover bolt back. I quickly contacted my service rep and he was very polite and helpful, but after many texting back and forth and leaving voice mail to service manager, no bolt yet and it has been almost two month since. How hard is it to just send me a less than $1 bolt?!?! I tried to give then too many chance to send me the bolt so that I don't need to give then not good review, but my patient ran out.

Mark Caudillo @ BMW of Buena Park is always a pleasure to deal with. He always keeps me informed and he’s great at his job!

Everything was great except for time it took to get my car back. I had a 7am appt and didn't get my car back unti after 3pm. Why make an appointment. One other time it took three hours for a oil change. This is why I would not take my car to a dealer for service when I have other options.

We have bought many cars in our lifetime and by far the best experience !!!

Mark, advisor, service dept, Very accommodating. Excellent job done.

I took in my 2008 650i had several electrical issues, my service adviser Israel Garcia was excellent... He kept me informed at all times and worked-out a great deal for my repairs, definitely went out of his way to make sure I was completely satisfied. Thanks again Israel...

Extremely pleased I decided to visit BMW of Buena Park. By far, the best experience I’ve had buying a car.

Everyone was first class, lots of help no pressure

My review is in regards to the personable, professional, reliable, dependable and courteous service Dan Cao provides my family for the past few years. We purchased our x3 from Shelly back in 2013 and have been getting the car serviced by Shelly ever since. I have worked with many service advisors but none like Dan. Thank you, Dan.

Fancy dealer ship, 8 days in the shop for 2 broken tires and minimal repair, I bought 4 new tires, paid dearly. 5 pm the car was ready but it took almost 2 hours to get the bill and No real explanation about the bill and it i not easy to read the bill. It was so late, that I just paid and wanted to go home!!!

Carlos was an upmost professional. Catered to my needs and very knowledgeable. In an event there is management change as an employer I would model my employees after Carlos. Great guy, great experience.

This review is based on the service department. They are very slow and takes forever to help you even with an appointment. I have been to other bmw location to get my car serviced and other location are always prompt, fast and make sure that you get out soon as possible with a loaner car. I dont think this place gives out loaner cars.

Great customer service

Big kudos to Jalal at BMW of Buena Park. He did a terrific job in helping me lease a BMW. I would not hesitate to use him again.

Linda was Greeeeat ! She was very courteous and accomadating. Will be going to her next time a have my car serviced !

Everytime I go here there is no more muffins, just the hot beverage dispenser.

The process took little longer than hoped but I am satisfied with the work done. Many repairs were performed on the car and I felt it was thorough. The quality will be proved with time. Linda, who was my service agent, was pleasant and friendly. Kept me informed. Pleased with her service. It was unfortunate, that a loaner BMW was not available as I was on a rental for over 2 weeks. It would have been nice to have a better car to drive than Chevy Cruze.

Slow service and too expensive. They had my car for 3 days just to do a minor repair. Then they recommended $4500 worth of none urgent repairs. I declined.

Josue is a excellent salesman and Dave the manager was also very helpful in accommodating me.

I am an appointment at 1:30 pm and did not leave until 6:30 pm; I was not provided a status of my car or was offered to be taken home

From the moment I walked in to the moment I left, the customers service I received has been excellent. All of the staff are friendly and polite, the facility is clean and organized. BMW staff from all areas are constantly asking if I’ve been helped or if I needed anything.

This service was for 2 recall repairs. i NOW HAVE A SCRATCH ON MY HOOD THAT I JUST NOTICED. Quote to replace DEFECTIVE coating on A right door pull was $450. I priced the parts needed at < $50, and the rest is labor to remove a door panel????????? Similarly, the price for the dealer but not BMW recommended fluid changes on the rear differential and Power steering fluid were abusive. Bring back Shelly BMW!

I RECEIVED OUTSTANDING SERVICE FROM BMW of BUENA PARK. I brought my ten-month old BMW 640i Coupe that I bought new from Shelly BMW/BMW of Buena Park in for warranty replacement of defective/blemished/cracked/crazed rear light lenses. I was hoping to avoid the BS evasive runaround I had just received from Crevier BMW, the dealer that was closer to home. (The Crevier BMW service advisor clearly wasn't interested in helping me since I didn't buy the vehicle, MSRP $85,000+, at Crevier.) I was initially received by the service advisor Robert who took a look at problem, directed me to wait in the customer lounge while he immediately sought out an answer. Approximately ten minutes later Robert directed me to service advisor Carlos who proceeded to write up my repair order. While standing at the back of the vehicle reviewing the situation with Carlos, the dealership manager Daniel came by to see the situation. Daniel looked at the lenses and immediately authorized warranty replacement. With a smile and a comment that BMW/BP is aware that their customers expect a premium experience when it comes to acquiring and servicing their BMWs. Yes, I will gladly drive the extra twelve miles to BMW/BP for all of my service needs. And I have enthusiastically recommended BMW/BP to my neighbor who is currently in the market for a X3/X5.

Completely dissatisfied with my recent service experience. While I acknowledge that I did not have an appointment, to sit almost 40 minutes before being addressed is unacceptable. It was not until I attempted to leave that I was approached by the service manager. Once my car was checked in I was sent to get a loaner vehicle but the representative seemed confused as to why I was there. Again the service manager helped to get that corrected and I was told that someone from the rental company would be there to pick me up in 10 to 15 minutes but after waiting almost 45 minutes I chose to come home via Uber. I received an update this morning stating that my car would be unavailable for 5 to 8 days and that they were working to get me a loaner car. It is now the end of the day and I still have no loaner car neither has anyone returned my call. Thank goodness I have a flexible work schedule.

Great dealership and friendly staff members. I bought BMW X3 M40i and i am loving it.

I placed an appt to have three tires on my car replaced two weeks in advance. This was specifically to make sure that they had the specialty tires in stock for the replacement. I arrived at 10:30 for the 10:30 appt and was told that it would take about three hours to make the change out and offered a loaner. Which I took advantage of. At 2pm (3 1/2 hours into the appt) I was called to notify me that they did not have the tires in stock and would not have the car ready until Monday. Monday I was scheduled to travel out of town which was the reason for the timing of the appt. With two weeks notice, the tires should have already been ordered and on sight, and if not, I should have been notified before I ever came in to the appt. If that did not happen, your systems should have identified that the tires were not available when I checked in for the appt. not 3 1/2 hours into the appt. I actually thought that I was being called to pick up the car not to find out no work had ever been done on it. I will not use your service again and when my lease is over I will not use you for future cars.

awesome

Dan Cao is the guy to look for when you need your car serviced.

Went in for service. Service adviser tried to suggest getting over $100 oil change while I was in for other service, when I still had 4 months of time left on my current oil life ( 2,600 miles left ). Its like they try to up-sell all the time. Adviser's average time to return a call - 4 to 6 hours! Unacceptable. Also, waited for TWO WEEKS for the service to be performed because they had to schedule me when they had loaner cars. When I showed up for appointment, they STILL had no loaner cars and took me to Hertz. I was however satisfied with the Hertz vehicle. Its just that my problem with the car possibly escalated from a simple hose replacement to replacing a hose AND a suspension component due failure over time from the bad hose. Possibly changing the repairs from $300 to $1500.

George Hernandez treats you like family he didn’t try to sell me just anything he worked with me we hit a little snag in finance but Nick was the best he got the deal done and Jake the GM was the best guy there and makes things happen. All the people I dealt with went far and beyond for me now I’m enjoying a 328I and gojng back for an X5

I brought in my car for service on a recall. I received my car back the next day, and later that day, there was a window issue. I called back my service rep, Dan Cao, and he basically dismissed me and refused to take any accountability that it might be an issued caused by BMW. He showed no empathy and had a take it or leave it attitude. Just from this experience, I wouldn't even buy a car from this dealership. I hope he realizes that every experience matters and now this experience has affected the sales department.

No issues at all with the service i received from the dealer. My issue is that i have owned BMW's for years and have brought BMW OEM parts to the dealer for install dozens of times. I brought a case of BMW motor oil (mind you, BMW does not produce oil--Castrol or Mobil rebrands it for a fee). I had 9 liters of BMW oil and OEM filter in my trunk and just didnt' feel like getting dirty and brought it to BMW of Buena Park. Once i was in front of the SA i told him i brought my own oil and filter (BMW parts). He proceeds to tell me that the dealership doesn't install "outside parts." I explained that the parts were OEM BMW parts and purchased at another dealer. He said they "can't warranty parts that weren't purchased here. That's BMW dealer policy." I immediately explained to him that there is no alliance of BMW dealers and that it is clearly BMW of Buena Park policy. I also explained that BMW doesn't make oil so his liter of oil has zero difference from my liter of oil. After going back and forth for several minutes i ended up paying for their oil+filter since i can use mine in 6 months anyway. I have serviced BMW's in 7 cities in North America. Never had a dealer tell me they won't use OEM BMW parts before. Clearly an opportunity to make additional margin on parts as customers are left with no other options if they want dealer certified techs working on their cars. Lucky for me i live in Socal and dealers are plentiful. I will be going elsewhere for my next service need.

Service was done in a timely manner. Shuttle service was prompt.

Easy making appointment over the phone. Greeter was friendly. My advisor, Mark Caudillo, was thorough and helpful.

Quick in/our service check in. Was shuttles home for free. Dan Cao is my service advisor. He’s professional and keeps me updated on service and return of car time promptly.

Mark Caudillo is an excellent service manager. He kept me updated as promised and the job was done right. More importantly, he listens to me.

Just got new tires for our X3 and Mark gave us a great price

all as expected for a BMW dealership; I had to leave my car so I was shuttled home and picked up the next day; In the past i got a free loaner car and I preferred the shuttle

Had a warning light for the passenger restraint system (airbag/seatbelt) and made an appointment 2 weeks in advance (was told that this is the earliest, which was OK by me). Was told that it would take a day to repair, but ended up 5 working days. While waiting for the car to be repaired, the customer service never contacted me to update the status, and I always had to call if the car was ready for pickup. If I knew it took 5 days, I could have asked for a loaner or made other arrangements. Very frustrated. The car is not ever 3 years old and already starts to have problems. Not a good sign. Will never lease, nor purchase another BMW.

I'm not very happy with this purchase. I was led to believe that the 330e will save me gas and that's not the case. I charge the vehicle daily and even though it says that 30 miles are available, the battery only lasts less than 10. I can't believe that BMW is deceiving their customers. This is my second BMW, but probably my last.

Good service, good people, overall great experience.

Long story short repairs took 20 days and battery was replaced.. After 14 days of text message updates, called Dan Hagar 714-249-2350 service manager, left message concern taking very long but no reply.

Ricardo at BMW Buena Park was excellent! We came in having a bad experience at another dealership and he turned things around and we are thrilled with our new car. We got a great deal and he made the whole process a breeze. Thank you Ricardo! My only reason for less stars for the facility is my wish is that the dealer had more snack options for the long car buying process!

Service guys are terrific. Service department meets all expectations, sales is a completely different matter. Unfortunately the sales department solidifies the shyster image of car salepersons. I leased a 2017 x1 in January this year after hours of negotiation. The deal concluded at night so a through inspect of the vehicle did not happen. The next day I brought the vehicle back as there were two deep scratches on the vehicle. My salesperson said I would not be charged at the end of the lease, but he did not note it in my file as I requested. He did take pictures of the scratches and emailed them to me from his personal email, which corporate BMW said they could not honor. I am a business partner in BP where this dealership is located and I allowed BMW to store 200 vehicles within our parking structure at a discounted rate. The duration was for 3 months, but I allowed them to extend this over a year. Upon terminating the vehicle storage contract, I included my above problem to the Auto Nation GM who did say that service would take care of the scratches. Service did attempt to remove them, but the grooves were so deep, they could not be buffed out. Additional irony in this scenario is brand new 2108 x1's are being TV advertised at $299.00 per month. My 2017, leased in 2018, costs me over $400.00. Buyer beware!

Mr. Brandon Lee took his time and effort making sure we received the best deal for the vehicle.

I have been a loyal customer fo this dealership from Shelly BMW to Auto Nation and never gone to other dealers even close to my place. My regular Sales representative - Hemat Youdseff is very helpful, honest to goodness salesman and most of all very patient. Also my long years of experience with this BMW dealer is very good one employees are very polite and helpful.CUSTOMER SERVICE is EXCELLENT and deserves 10 rating...

Israel was my service advisor , very honest and helpful.

The worst service i ever got. Stay away from this service. they changed my dashboard, horrible missing clips vents not in place and metal shaking inside the dashboard. My fist service here was horrible too. They released my car without oil in my engine. I have to stop at Autozone to buy oil.I sent pictures to my advisor and he never got back to me. The advisor was Dan!

Had Ilona Alex help us to get us extended warranty for BMW X5 ,got excellent help and Service, The experience was great the way she treat us

Easy & quick to get an appointment, satisfied with high quality of work and team services.

It was pleasant, professional and fast.

They did what they said they would do in a timely manner and it was less than quoted. Provision of a loaner was easy and convenient.

As soon as walked in service department i was welcome by Service Advisor Michael Lopez.I told him my car's needs and i signed the service agreement. I was given the option either have a seat in the lounge or courtesy car will give me ride home. Work was done in a timely manner and to top every thing my X 5 was washed and cleaned, i paid my invoice. A special thanks to Mr Lopez and the dealership for an awesome job.

With the change of company, I thought it might be different. I was wrong. Same great service, professional attitude and friendly experience. Great job Carlos!!!

Very smooth and amazing service. Definitely coming back!

Oscar was amazing and took great care of. He was honest, straightforward, respectful and very very nice. We would recommend him an all of our friends and family.

Service Advisor Linda Torres was very helpful

BMW Buena Park has the best customer service! Everyone was so helpful, kind and professional.

Our service advisor Linda Torres did a great job communicating with me and was very professional. Great overall experience!!

Kind, helpful and professional service! From now on this is the only BMW dealer I will go to.

Had our 2015 750li serviced here twice and both times I had to follow up for status and both times they didn't wash the car although its in the service order. Hoping things will get better with AutoNation taking over.

My service advisor, Israel was great. He kept me informed and made my visit for service on my 525I great.

I wish I puke rate less than this. They had my cars for two months. Gave a loaner that broke down on me. Had to push it. The car has been there for 3 months. Gave me a waxk xxx car like 3 series when giving them a 6. They split coffee in my car, tried to blame and then they admitted to it. Got my car and had to return it because it broke down on me again. ThEse people are milking me

17 320i isxa great little car. If you avoid the nonleather seats orvthe inexpensive glass guards its a great car to drive saves lots of mpg you can use as xtra power when need it without using your fuel. Great customer serive all around

Excellent customer service can't say much for Managers! Make sure all work is completely done and working before leaving and check the history on your year of car and the kind of issues that come with it.

I took my car into service for oil change and safety concern with car making unprompted jerking movement when backing up. The service write-up promised the car to be done on the same day at 1700 or 5:00 PM. The car was not done and no update. The car was in service for two days without any status follow-up even after the 3 voicemails follow-up that I left asking for status update. Finally, I came to pick up the car and not coming back to Shelly BMW again.

Thank you to Linda for great assistance. I think that my comment here is sufficient; however, the survey form won't let me submit unless I put at least 50 characters in this comment. I find that annoying. You should remove that requirement from this survey.

I passed my 50k mileage not long ago and I discovered during this service appointment my extended coverage was not the same as the coverage I purchased with my previous BMW so the needed repairs could not be covered as I was expecting. That was so disappointing and it’s not this particular dealership’s issue that’s Nick Alexander, however, I realize now that of the two repairs needed, one rather major and the other a small repair, the small repair could have at the very least been covered as a courtesy - it’s the daylight lamp malfunction so I’m sure it’s just a bulb! The advisor I got this time around was different from the regular advisor I’ve had before, Fred, which I don’t know why that changed??? Anyway this new advisor, Linda, only advised me to contact BMW regarding the major repair or maybe to see if a percentage can be covered. That was the extent of her help aside from what’s covered under maintenance plan but to further the disappointing experience, after picking up my vehicle I notice the lamp indicator still flashed so I called and left her a voicemail regarding lamp malfunction because I thought it would be covered by “maintenance” at least but she didn’t have the courtesy to call back and explain let alone offer to cover the cost for the lousy bulb malfunction to be fixed... I’m certain the regular advisor would have covered that service as a courtesy given that I was a repeat customer. I think it would have been a stellar move on her part but obviously she’s not into providing stellar service. The service person for the loaner, the greeters who take the car and send you off after pick up were nice and friendly. And previous advisor Fred, he was nice.

Israel was very helpful and knowledgeable communicated with me before and after the service was done! I would hire an employee of this level in a hear beat.

I took my car into service for a safety concern with car making unprompted jerking movement when backing up. The service write-up promised the car to be done on the same day at 1700 or 5:00 PM. The car was not done and no update. The car was in service for two days without any status follow-up even after the 3 voicemails follow-up that I left asking for status update. Finally, I came to pick up the car and not coming back to Shelly BMW again.

Had to wait an hour and a half to pick up my car. They only had one employee retrieving cars.

Very helpful advisor, good service, very respectful employees from the drop off to pick Up

Great service as usual! Service adviser Fred makes it easy. Loaner car provided quickly.

The people were awesome. Friendly, knowledgeable, helpful. However, the shuttle service was absolutely horrible. I had a 7:15am appointment to drop off my car and we didn't leave the dealer until after 8am. There were 3 people in the shuttle (which was a BMW 330). We drove north into Fullerton to drop off one person, then south to Anaheim to drop me off at work. I didn't get to work until 8:40am... 40 minutes late. My driver was friendly but they really need to rethink the shuttle. They use to use Uber for each person.

My experience with BMW of Buena Park has always been good. They used to be SHELLY BMW but I think they changed management so I will see how the service is like compared to when it was Shelly BMW. It doesn't seem much different as our adviser is the same person and he always helps us out and is very professional. Mike Lopez has been great through all of the times we have gotten our car serviced there. He answers all of our questions and really takes good care of us. I really trust him to take good care of my car and the facilities are great.

Not happy with today’s customer service experience that I had. Definitely disappointed that’s for sure! I know that the normal routine for the Service Center is that a greeter welcomes you to their dealership, assists with checking in, and then you wait for an advisor to assist you with your vehicle that is in need of maintenance to be done to it. Today. I pulled up. The person did not greet me, was a middle aged man, seemed to be a mechanic. He asked me if I had an appointment. I advised that I did, he did not ask for my name to check in, just told me to wait outside for advisor to come to me. Also, I tried to walk in, told me not to go in and wait by my car for the advisor to help me. Completely rude!!! His approach, tone, and perception. I then waited outside for 20 min in 93 degree weather and no one helped me. Decided to walk in and reschedule my appointment to tomorrow. Not happy with Shelly BMW anymore! I would prefer to give 0 stars but because there are two awesome advisors I worked with in the past, I gave my rating a 2 at least! Get it together Shelly BMW!

fix your damn system!!! A simple lease return turned into a freaking 5 day ordeal bc your system was down!!! and you need to educate that girl receptionist of yours. seriously a 10 day grace period to return the lease? stop feeding your customers BS. If it wasnt for BMWFS reaching out to me that I was past my return date, I would of turned my car in past the damn vehicle reg date and I would of had to pay for the vehicle reg for 2019!!! Is the receptionist going to pay for it?! Horrible!!! You lost a long time customer. I've had better service at other dealerships.